You know I am a strong believer in if you're going to apply for a job you should at least pretend that you like it. This Budget car rental service is just horrible. I was trying not to post about it however in the last month i've had to rent a car three times and they have continued with a streak of bad service. They will not great you upon entering, hardly any eye contact or acknowledgement and you'll be lucky to receive a vehicle with half a tank of gas. Today without alerting my wife they rented her an Electric vehicle with a quarter charge. She went to ask them about charging. They had no answers or a replacement vehicle. Only shoulder shrugs. Is customer service dead???? read more

I reserved a car thru expedia day before and car they show me online was mud size mazda at 10am.i showed up,no car available till 2pm.so I call another budget was told same car available at farther location.showed up there was given smaller car for price i paid for with mid size. They have 2of my car on lot but told me not available for me.? And lady told me u don't always get what was sent to u in email reservation. But when I made reservation, I chose the car and price of what they offer.isnt that I got cheated??I would never rent from budget again. And here I thought budget is 1 of the largest,reliable rental company. Verry verry disappointed. read more

If you want a truly BAD experience, go to this location. The store employee Alex will make sure you feel like a jerk for giving them your business. They often do not end up having the vehicles you make a reservation for! And Alex will be rude to you. This was our horrible experience and even the guy waiting in line in front of us turned to us as he left to say he was at this location a few times and Alex is always rude, unfriendly, as unhelpful as possible, makes the whole experience pretty terrible. If you think I'm exaggerating feel free to try this location out for yourself. read more

We were in Miami for a few days and wanted to make a drive to Key West, so booked a one day rental at this office for a Sunday 9 AM pick up. Got there 10 minutes before the pick up time, when the office opened, and I was third in line. Pick up was super easy, the car was being cleaned probably because the car was just returned, but we only had to wait a few minutes. Pick up is in the garage on the fourth floor and there is a man to greet you to give you your car. We returned the car 24 hours later at 9 AM, drive back up to the fourth floor and give the keys to the guy. He quickly checked the car and checked you out. Super easy to book, super easy to pick up great car, super easy to drop off. Happy with the experience.. read more

"Courtney" extremely rude and belittling to customers in front of us and rude to us. He acted like he didn't have any cars available although we paid. He cancelled our reservation because we wouldn't allow him to treat us poorly and put us on a do not rent list because he felt challenged by customers who didn't tolerate his unprofessional behavior. He consistently insulted my husbands posture and made that part of his reasoning for not giving us a car?? He then victimized himself once he realized he was in the wrong. Totally unwell person should not be in customer service. We were not the only ones being treated this way, he did this to customers ahead of us as well read more

I booked a car for two days to take a trip down to Key West from Miami beach. Picking up the car was very straightforward and the lady was extremely helpful, friendly, quick and efficient. Unfortunately the return of the car was not a good experience. For context, the car was due to be returned by 6pm (closing time of the store). However, due to bush wildfires and intermittent road closures on the US-1, I was delayed by over four hours getting back to Miami (despite having left several hours of extra time for such an eventuality). I rang the store as soon as this became evident to explain the situation - this was at around 4pm - but the store assistant was unhelpful and informed me that a FULL DAY of rental would be taken from my card. No discussion, no understanding & no customer service. Despite having the car returned to the store before 9am the next day (i.e. at the store opening time), the same store assistant (his name was Marcos) continued to be rude, unhelpful and provided incorrect information when questions regarding fees and charges on the closing invoice were made. It was a very unpleasant experience and an entirely unsatisfactory customer experience. The only saving grace to this experience was that Budget customer service - when I called them to complain - was helpful and quickly refunded the full extra day of rental. However, it really should never have gotten to that point. read more

Didn't answer their phones when I tried for over a hour. Finally got ahold of someone and they mentioned after hours drop off. Tried calling back later and they didn't answer again to confirm how to drop off the car...after no answer. Drove there, no after hours drop off! So wasted 2 hours and had to valet car for $43/day. So cost me more money and more time. read more

Stay away stay away stay away This is a privately owned rental agency and they are a massive bait and switch ripoff The guy working the counter should be fired- Absolutely horrible Cars are not Covid cleaned Office is often not staffed-worker missing in action or they just close early No after hours drop off Woth so many other car places in the area do not choose here The BBB is being notified read more

I made a reservation about two months in advance and had payed before hand as well. The day prior to pick up I called and asked about the shuttle service. Instead I was told that they didn't have enough cars and that my reservation would be at least 2-3 hours delayed. This would mess up our plans as we had planned activities in the keys and needed the car to get there and would also lose our money as they were not reimbursable. Ruined the rest of our day. Next day we arrive to the location at the original pick up time, waited for the previous customer and I was in the car in 20-30min. Happy I got the car and it was upgraded too, but all the frustration could have been avoided with better communication. read more

STAY AWAY. I don't write reviews often but the rates I booked online and confirmed over the phone was not honored at the location. The manager (Marcus) at the front desk said "they will say anything on the phone to get you to come in to the location". As a representative of Budget you shouldn't discredit your own phone support. More over if an expectation was set on paper and verbally it should be honored. He refused to reach out to anyone for support or take care of us as customers. read more

I returned my car to this Budget and when I left it I thought I checked it to see if I left anything. Needless to say, I did not clean it good enough, I left a birthday card my cousin had given me the day before in the backseat. I was panicked when I got back to California and could not find it. Thankfully my mom got a call from Mary aka Mariangel Delgado, who said she had the card. Thank goodness. I had not even opened it yet. Mariangel and I emailed and talked on the phone, I sent her an overnight shipping label and she sent it to me. I am so grateful and I have a new found outlook on people and those who help others. Thank you so much Mariangel, I am eternally grateful. read more

Decided to give this location another try (previous very bad experience) because Budget is the best and I've rented worldwide. So glad I did! The wonderful attendant (who's name I'll add later) couldn't have been more accommodating and professional. I gave up my car recently and rent frequently. I'll be back and they got your back!! read more

Not sure why this place has bad reviews, I thought it was good and the cars were in good condition (the ones I rented).

Awful Customer Service! In town visiting family, I rented 2 cars- one for the kids and I and another for my parents. After a few days, my parents decided they weren't up for Miami driving, and we called to see if we could drop their car off early. We specifically asked if it would be ok to drop off the car at the South Miami Beach location to avoid the traffic at the airport (where we originally picked up the car). We were told "No problem, no fees. " But 3 days later, we were charged $450 for dropping the car off a a different location!!! When we called to discuss, the people at the rental car literally HUNG UP ON US! Please avoid this location and do not rely on promised fees (or lack thereof) unless in writing. read more

just a bit unimpressive. Slow counter service. I reserved an economy compact car and somehow got a Pacifica mini van instead?! I didn't complain but certainly didn't want it. Tire pressure was low so I was hoping for a swap but got the tire filled instead which was nice. However, since I was returning to a location over 200 miles away, they probably should've been managed that ahead of time. Tires ended up flat during my trip and I stopped at a gas station to fill them on my own. Just a little bit unsettling! Car was received and returned quickly and easily though. For the price I paid, I'd give them another go. read more

I came to this neighborhood Budget location after having a trip ruined by Enterprise, who, despite providing a confirmation had no cars available when we went to pick up our "confirmed" car. We called Budget and they were so helpful over the phone, and when we went to pick up the car it was quick and easy, no lines, and great service from Mary. Plus the office has all kinds of cool model cars. Anyway, when we got in the car the gas was slightly low and a dashboard service light was on. I called Mary and 30 seconds later she brought us another car. We have rented from that location since and thanks to Budget's (and Mary's) great service we are Budget customers for life now! read more

Warning! Think twice before renting a car from this budget rent a car business. Here's why. We picked up a rental car at Fort Lauderdale airport and drove to our place in South Beach. The car was newer and still smelled new. The car began acting up and at one point broke down in our parking lot driveway. So I drove to the closest budget to exchange it which is the store on West Street in South Beach. It was Presidents' Day and Sam the manager said he was short on cars. He seemed like a nice guy and told me to come back the next day at 12 pm and he would have a replacement car for us. So my wife and I go back to the store at around noon the next day and the car he wanted to give us was still out. He told us we should come back at 4 but we wanted to take a drive to Naples and spend the night. At this point something didn't feel Kosher. All he had to offer was a much less desirable car. I was fine with that because it would be safer and we could go on our way. So we signed up For the replacement car. They have no parking for customers so I sat in 1 the car and sent my wife In to finalize the agreement. Once the paper work wad completed He told my wife to drive the car upstairs in the parking structure to where the attendant was and not to pay attention to him if he seems gruff. We had a trunk full of luggage for our overnight so naturally nI wanted to pull in next to the substitute car in order to transfer the luggage. To make it easier. We are both senior citizens and he made no effort to help. Instead he started to scream at the top of his lungs at us. Then he made an obscene gesture with his hand to my wife and got really close to my face and was screaming in a foreign language. I have a feeling he doesn't have a green card. I should have told him President Trump might be by to pay a visit. We were concerned about our safety At that point so I pulled way back thinking that there is something really off and dangerous about this guy. I quickly started to put the luggage in the trunk while this maniac continued to yell and the luggage fell through the floor of the trunk. It Turned out there was no spare tire. The attendant called Sam on his phone and he began to yell at him. They were actually going to send us out on the road without a spare tire in the trunk. Nobody had checked. At that point I lost my patience. The attendant wanted me to go down to see the manager but There was no way I was going to leave my wife by herself and our luggage unattended. I insisted that he call the manager to come up .He refused and went off on us again. Fortunately the manager came up on his own and we told him what happened the man was still yelling now in Spanish something about Cuba. He didn't know it but my wife speaks and understands Spanish. Sam helped me load the car and said I should come back the next day and get a replacement around 11:30. The attendant got in the car we initially brought back and sped off at a high speed down the parking structure screeching all the way. He could have easily hit someone or have an accident. I told Sam I was concerned about returning the car because of the attendant. He assured me he would be letting him go. "That's it I've had enough" Sam said. I called the next day to be sure ther Wes a new car and once again he told me that the car he wanted to give me wasn't back yet. I asked him about the attendant and to my surprise he told me he gave him one final warning. I told him to forget it and hung up the phone. I did report the incident to Budget Security and a formal complaint about this particular store. There is another Budget in the area. I would suggest you try them and check the trunk to be sure you have a spare tire. Good luck Sam!!! read more

Worst place to rent a car. Third time reserving and each time they tell me they don't have the car the day of. No emails no notification just complete let down and no way of compensating or resolving the issue. Instead I get recommended to rent a car twice the amount I reserved for. Shitty costumer service. Learn how to notify your costumers that their reservation is not gonna happen. I guarantee you I will not rent from here again and highly recommend you don't either. read more

This West Ave Budget is fantastic. I have worked and lived on the beach for the past several years and I do not own a car. For my usual day to day travels I simply take an Uber, but there are times I need a car for a day or a weekend. Sam who is pictured, has delivered over-and-above service the entire time. He and his wife are very friendly and have always helped me with what I have needed. read more

Some of the cars are banged up or lack a fresh car wash but I've rented from them twice in the past 6 weeks and the service and price has been phenomenal! $35/ day for a standard car. Fairly easy return procedure. Met my expectations. read more

Been in line for 1 hour. It takes them 20 minutes per customer to complete the transaction. Ridiculous.

We picked up a rental here. The lady who helped us was very nice and did not pressure us to take the extras. Pick up was fast.

Great service. I inadvertently dropped my car off an hour late and was charged for an extra day. But Sam and the young lady behind the counter were very understanding and dropped the extra charges. Thanks again! read more

I booked a car online on their official site with my debit card. The they after I went to the officine and and they didn't give me the car because I didn t have a CREDIT card. And my money?? they don't want to give it back to me read more

Terrible lines at the counter, we had to wait 2 hours! Car was not new as promised by counter employee but was a scratched damaged and banged up car with 25,000 miles on it. They had us pay for additional sat nav e en though it had one build in the car. What a scam! This is the 2nd time we had this bad experience at budget Miami and will never ever use this terrible company again, what a mess. Printers at the counter never work, come from the 80's and counter is always understaffed. Worsed car rental company in the world by far! read more

This place is so over the top in customer service, Sam the manager is like family. He goes ABOVE & BEYOND in customer service. Such an awesome experience to to business with him. It would be so amazing if all Budget employees were like him. He deserves a huge raise and applause! Thank you Sam!!!!!! read more