I arrived at the Hampton Inn in Palatka, Florida, on July 3 after having already checked in online…read more As a Gold member and loyal member of the Hilton chain, I had reserved a Riverview King room on the third floor and had been assigned Room 305. Upon arriving at the front desk, I was greeted by a receptionist who was neither welcoming nor professional. I was simply informed that my room had been changed, with no explanation other than that it was "the manager's decision" because the hotel was overbooked. Instead of the Riverview King room I had reserved and checked into, I was reassigned to a first-floor room near the entrance/exit door, directly across from the laundry room and the gym. It was a significant downgrade from what I had booked and paid for. After noticing that Room 305 appeared to be unoccupied, I returned to the front desk and explained that I would not accept a room that was clearly not comparable to the one I had reserved. I wasn't demanding the exact room--only a room of equal quality. Shortly thereafter, I was reassigned to Room 306 on the third floor, directly across from Room 305. This left me questioning why I had been downgraded in the first place. The front desk experience on July 3 was extremely disappointing. The receptionist was dismissive, unprofessional, and unwilling to provide a reasonable explanation for the room change. That said, I want to recognize the staff who worked on July 4. The front desk representative that day was exceptional--friendly, accommodating, and genuinely interested in resolving concerns. The housekeeping staff was also outstanding, courteous, and hardworking throughout my stay. While I appreciate the efforts of the July 4 staff and housekeeping team, the way my reservation was handled upon arrival fell far below the level of service I expect from a Hampton Inn. I hope management addresses both the communication issues and the professionalism of the July 3 front desk staff so future guests are treated with the respect they deserve.

Could possibly have the friendliest staff I've ever experienced at a hotel. For someone that stays…read morein a hotel 200+ nights a year that's a pretty significant statement. Rooms are very clean and modern, pool is well maintained. Great view of the river as well!

We had a great experience on our stayed. What a wonderful place, it is a castle from the 18th…read morecentury a 3 story 8 bedroom built in 1884 a beautiful landmark, all cherry wood floors, 12 foot ceilings, Beautifully furnished, very unique. It's located in the Heart of the historic district in Palatka, Fl. We got very lucky to be able to reserved 2 rooms for this past weekend a year ago for a wedding that we attended. We got there Friday night at around 8:00 pm and Mr. Tate was such a gentleman to assist us and guide us to our nice cozy rooms. The rooms where clean and very comfortable. We were 2 couples, Mr. Tate was very kind and made us feel at home not like customers but family guests. In the morning his daughter Abby served us an amazing breakfast She as well was very attentive and kind. We were there for 2 nights and on the second day before checking out we again had a great breakfast and after that Mr. Tate, gave us a tour of this magic place, so much history on this magnificent landmark. This is the first time that we stayed in a Bed and breakfast Inn. And truly recommend this place to everyone. Thank you very much Tate and Abby for such a wonderful experience We'll definitely be back

Hello Right now it's one of my favorite places We decide…read moreto stop in this place, Palatka because it seems to us very calm, quiet and cozy! And it was the right choice! We came late evening and the lady who is boss there accept us showed everything, took our order for breakfast and we went to sleep! It was my first experience like this- the night in breakfast and bed huge house, a little bit creepy )))) I'm joking, but it has own story ;) great price, amazing room. I will post photos and you will see In the morning breakfast was ready on the big table in the special room and it was so cool. After what we got a small excursion in all build with an interesting story. I even didn't want to leave. Super cool place.

This is the only motel that we stay, when we are visiting family. The staff were helpful and…read morefriendly. The breakfast was one of the best that I've had at a motel. The rooms were clean and the beds were comfortable. I will definitely stay there again.

Renovated rooms This property is an older style motel in…read moreEast Palatka that has been renovated. The motel reception, breakfast area, room and bathrooms are fresh, modern and well designed. There is no elevator which is not a problem as there are only 2 floors. Our room was very spacious with a super comfortable king bed, coffee machine, flat screen TV and compact bathroom. The breakfast was was pretty good with the usual chain hotel offerings, and the staff were super friendly. There's a good seafood & steak restaurant right next door and another seafood & steak restaurant about a 5 minute drive away, otherwise you'll have to drive into Palatka.

I called Thursday to confirm our reservation only to be told they did not have us reserved for our…read moreKing, Smoking room on the river. Once I sent over the email confirmation, the room was magically available. On Friday an hour before check in I received a text that our confirmed room was no longer available. Domalee at the front desk was the only contact we had and she could not have cared less. We checked in to our double queen, smoking room, on the parking lot and the bedding was stained, there was no parking due to boats parked in front spots, and 4 unseemly men working on a vehicle they obviously lived in. This is and drug motel across the street was now our view. We left after 2 hours. The dock looks like it going to collapse, there is an abandoned restaurant on site, totally nasty property that looks and smells nothing like the photos. Just neglected and sad and for $150 a night they should be ashamed ripping people off!

The location at the river is lovely. The rooms are clean. (Ignore the ghost ants). The employees…read moreare efficient. They have a couple meeting rooms and a sport bar on site. Their complimentary breakfast items were not hot. There is an outdoor pool. We stayed in a king suite which was two large rooms. Both room had a TV.

The room my sister as given had a 2 inch gap from the floor to the door. When I walked in, a huge…read moreroach followed me in. The sink in that room was clogged so the water stayed in there. Then when I was given my room, it wasn't even what I booked. I had to go back down to inform the front desk it did not have what I booked. They switched me to room 301. This door does not latch! When trying to go to sleep for the night, it took around 5 minutes to get it latched and locked. I felt unsafe.

rooms are filthy, my room of course didn't lock and someone came in my room. the entire hotel is…read moreoutdated and very gross.

This place used to be our go to place to spend a week. Over the course of the past 3 years we…read morevisited this resort from July 1-5 every year. Our friends and family also joined us and we booked 4 rooms including suites. The resort had a new owner when we initially visited in 2021 and several changes were to be made. The place could be really nice but it has taken its toll over the past 3 years. The owner has not done any upgrades as were promised. The furniture is falling apart and you can't even sit on it with having flakes left on your clothing. The floors and carpet in the main lobby are dirty and stained. The fish tank up front as well as the large koi pond are not cleaned and the poor fish inside struggle for air. There is black gunk and mold all over the glass, thick and hanging from the filters. You can't enjoy the pool because it is not cleaned and there are tons of bugs. It was so bad they even closed the pool several days. The mosquitoes and flying bugs outside are so abundant that you can't even enjoy the outdoors. So much for a relaxing water vacation! Trees were not trimmed and there were several overgrown areas which I feel contributed to the excess amount of bugs. If you walked around outside you were attacked by swarms of bugs. You literally had to hold your breath when walking thru them or you would swallow some. NASTY! The rooms were pretty clean overall but in poor condition. Furniture needed updating and there was no table or chairs in our suite. Just a bed and couch. The electrical outlets kept popping making it difficult to plug anything in. It is sad that this place is in a great location but nothing is being done to make it amenable. Upon leaving we were asked if we were booking for next year. When we said no and let them know why. They didn't seem to care. So we definitely will not be back. I suggest saving your money and possibly going to another nearby location. This could take a turn for the better. But it hasn't in 3 years. Not to mention the owner was not very friendly or concerned. A final note: The AC in the main lobby and several of the rooms didn't work well and the staff thought it best to turn it off. It was better outside on 104 heat than inside a supposedly cool resort with no pool access.

Been staying at this place for a week or two at a time every other month while working down the…read moreroad the past year and a half. I've stayed at other motels but liked this one the best and they gave me a discount since I stay there so much. I have to be at another job in the morning on the opposite side of the state so I got done at this job about 11:30 am and called in and told them that I'd be leaving and needed to check out after I get my stuff. The tweeker looking chick that's been up for days with dark ass circles around her eyes like a raccoon, proceeds to tell me I'm getting charged for tonight since check out is 11. So I hung up on her, left the job I was on, went and packed up my clothes and went to the office to ask wtf. On the way down I see the house cleaner and ask her if she had been to my room yet she said no I just got upstairs and cleaning the room on the total opposite end of the building right now I won't be to yours for another while. So I wasn't stopping her from doing her job obviously. So now it's time to go to the offfice and it's her and the mgr guy probably the owner who tf knows said that yes if I stay past 11 then I'll be charged for that night. This mf tries to tell me I don't have the right to talk to his house cleaners. lol this is America mf and I'll talk to whoever tf I want to thank you. I wasn't stopping her from doing her job of cleaning my room for the next customer and you want to charge me the extra hundred dollars for tonight????. He wants to argue so I give back my special discount card and room key and walked tf out telling them I won't ever stay here again after paying my bill from the night before that I owed like a decent human being. Moral of the story: don't piss off your customers over an hour of time especially if it doesn't affect anything that you have going on because now it just cost you thousands of dollars over the next few years!!!!!! I hope the owner or investors reads this and fires both these assholes over lost clientele. Remember WE are the ones that pay YOUR FUKING BILLS!!!!!!!!!

I cancelled my reservation to this property and was 1000000% willing to just take the hit with $0…read morein refund. This is not at all in a safe area with a huge sign on the door that says "be sure to lock your vehicles". The locals told us the is a very unsafe area with many drug addicts that actually live in this hotel and it has a lot of bugs! Avoid at all cost. Happy to pay the $170 to not have to stay here.

This Holiday Inn Express in Palatka has been nothing but great, service wise…read more Parking is ample, good amount of spaces throughout the front. One of the three downsides about this location is the street it is on. You have to U-turn every single time to get into the way of the parking lot. There is no other back road or side road to enter. As soon as you enter, the front desk is to your left. Straight ahead is the breakfast area. The elevator is left of the breakfast area, and the fitness center is located behind the elevator. Pool is accessible through three doors -- two that are in the breakfast area and the other is linked next to the elevator. The computer room is located to the right of the breakfast area, with two computer desktops available to your use with complimentary printing. Another downside is the fitness center! It consists of two treadmills, one cycling machine, and one elliptical. Cardio is nice but maybe add some weights? I wish it had more available. Lastly, the WIFI works intermittently. It's great on some days and horrible on the others. It can be annoying when the WIFI kicks you out, so you have to re-enter the weekly WIFI code. I probably entered the code 10 times one of the days here, but I am not sure if the bad WIFI connection was due to my room location. Housekeeping was great. No complaints. A few of them do not speak English, so it was difficult to ask for some items when they were in the hall. Guest laundry is $3.00 for washer and dryer, coins only. My experience here was a long duration and included the days of Hurricane Matthew. The staff is accommodating and friendly. I had the chance to have a conversation and get to know a little more about them, especially when the electricity went out. The manager is very professional and is great at what she does. Breakfast is complimentary. Hours: Monday to Friday 0630 AM - 0930 AM || Saturday to Sunday 0700 AM - 1000 AM Despite all mentioned, I had to move to 3 separate rooms my duration here. I found fleas and even walked around with socks on to see if they would catch on. Manager was really awesome at handling the situation, and I give props to that. In the end, I am giving an additional star for the service, once again. I understand the hotel is doing its best.

Very Clean Motel and Well Kept Rooms and outside have been…read moremaintained with a good paint job and carpets are in good shape. Classic older motel with some cable wiring on the walls but since hotel was located conveniently across the street from Palatka Riverfront it is well worth the price. Bathroom was extremely cramped so ask for a big one if you need the space.

I would give this place no stars. Made a reservation and when i was on my way to it. Called him up…read moreand he was screaming in the phone and being rude. Finally, got him to talk and he stated he cancelled my reservation. Stay away from this place. This is no way to do buisness. Also this place goes by William penn also.

Gross! 2 days after check in found a piece of pie in the microwave. Mirror was disgustingly shower…read morethe same. A/c was filthy and old and Loud, felt dirtier coming out of the shower than going in. So gross. Pay 20$ more and stay at holiday inn express.. or in your car at a truck stop!! Pics coming soon.

Family owned amazing friendly. When your in the middle of nowhere this is your spot.read more

I stayed one month at Half Shell Resort And Marina…read more Don't be fooled by the pretty pictures in their marketing. You cannot see the water, or the dock with raggedy abandoned boats, unless you walk past the abandoned house, in the way of the view, through the soggy, bug-filled grasses to reach it. The dock has been closed due to boards being a hazard and/or work being done on the abandoned house boat. The bathroom for ladies is not safe as the door doesn't shut all the way and there's a measly hook and eye "lock" on the door. The outdoor lights go on and off. Sleep, on the weekends, is periodically interrupted by the noise from the diesel trucks of the intoxicated workers that stay there I had to buy ant killer/bug poison because the location sits basically one big ant hill. They will get in your rig, food or not. There were random dogs off leash most every day. Take care of your little ones. One of the long term residents stole another camper's small, cute tea cup dog that periodically ran loose. The cops were called for that huge fight. I witnessed one of the dog owners being thrown to the ground and dragged by her large untrained dog as it tore off to attack another dog. One of the large dogs jumped on me and shredded my legs with their unclipped nails. I will have a permanent scar from this incident. The dog owners always insist their dog is so nice. Someone left a dirty diaper next to the dumpster for 4 days. There is a long term father and son resident that can be heard yelling/swearing/fighting, usually in the morning, as the recluse son habitually abuses his father. The cops were called 3 days in a row to calm down the intoxicated girlfriend of one of the residents that was being evicted. The place is a dirty, bug-filled parking lot with homeless people and their untrained dogs infesting it. Make no mistake this was one drama filled month. And, the final straw was the owner not acknowledging my requests to return my deposit. Keep that in mind when they assure you that you'll get the deposit back at the end of your stay.

Stayed on the park this past week and its awesome since new owner ship beautiful paved roads quite…read morepeaceful made sure to use the new fire pit also will definatly be back