I rented a car for 2 weeks and upon return was upcharged $7 per day for a bigger car. When I picked up the car I declined an ungrade ( and fuel and extra insurance) and asked if they wanted me to pull up my reservation on my phone to confirm what I reserved. They told me no they could see it on my reservation. Upon returning the car I see the price is approx $130 more (including more taxes) then my reservation. I asked why they expected I should know which of their cars were economy/mid and full size. So I should have been aware the car was bigger then the on I reserved when I got it from their lot. Fortunately I can afford the difference however it doesn't make it right. They will NOT get my business again!! read more

SCAM! This rental location was horrible. I was charged for an upgrade I never agreed to. The person at the counter went through a ton of add-ons and I made it clear I didn't want any additional charges, just what I had prepaid. They document everything on screen where they rush you through a bunch of screens that you have to click ok on. The only paperwork I was given during this transaction was the paperwork was for exit and dropoff, I received no documented evidence of this transaction, not even by email even though they had the information. My car was beat up, reeked of cigarettes, and rattled violently on the highway. Never going back to budget again. read more

I don't normally write review but my experience was so bad that I had to write something. The employee snuck in several extra products into my rental without asking me if I wanted and when I asked about them, would not explain carefully and since I was in a rush, I had to sign to get my car so I could leave. When I call customer service to ask about what the extra charges are, no one could give me a consistent answer. Will never rent from Budget again - worst experience ever. read more

There is a Shell station on the airport property on the way to the return lot. I stopped there and fill the car with fuel. Budget attendant checked out the car. I asked if she needed to see the fuel receipt and she said "not necessary". I opted for an emailed receipt. 18 days later the receipt arrives with Fuel Service change of $60 added. Customer Non Service person says cannot adjust from Credit card statement, must have receipt, which I tossed after the Shell charge hit my Visa account for the correct amount. I will never use Budget again. read more

had a terrible experience with budget 2nd time. this time I filed a complaint with the attorney general and will be with BBB I was a fast break member with them and used them for years but their practices have become dishonest and not clear when calling to ask the price of a return to a different airport the lady kept telling me her system wouldn't let her tell me that. I needed to call the location I was going to drop it off. ok well I tried to call the location multiple times but they have it setup once you call a location if it is busy they redirect you to the corporate call center the SAME ONE I just got off the phone with that could not help me to begin with the ACTUAL Corporate call center.. I could not  reach anyone at the Indianapolis location it was an emergency and I was forced to return to different location. the lady had changed my agreement without telling me the price first. then wanted to change it back but I told her I had to go to that airport so I guess just keep it and i will try to call there to get an accurate price. which I could never get one or ahold of them. that changing the agreement completely wiped out my original agreed priced I had on there and their customer service told me because the contract was changed not only did they charge me the mileage from airport to airpot they charged me mileage for the whole trip plus other fees like extension fees when I returned it at 455am instead of 6pm as the agreement stated. which I did not know was going to happen. was not justly informed. they were very dishonest on purpose I feel so you are not afforded to make other arrangements when my time was limited customer service was useless as far as pricing.  worst I will not be using them again and will spread the word to all my co workers friends and family that travel a lot. read more

This worst place I've ever been to the customer service guy was a pot head obvfrom the slurring words one person working talking the line never moved for 45 minutes he then took a break after that client left this place is horrible. read more

Budget Car Rental I will never, I repeat I WILL NEVER rent a car from Budget Car Rental ever again and you shouldn't either. So last Friday morning October 4, 2019, I rented a Ford Mustang for the price of 204.00 I drove the Mustang to Birmingham, Alabama. Upon arriving to Birmingham the change engine oil light came on. I immediately called customer service they told me I can take my vehicle to the Birmingham airport location and exchange the Ford Mustang for another vehicle. I take the Ford Mustang to the local Budget Car Rental location and they only had a Ford Focus available. So I call customer service and they told me that I will be refunded $94.98 due to the car being in a lower class. But before I could complete the exchange the Birmingham location stated that I must refill the gas. Which I disagreed with because I was only exchanging the vehicle because of a service problem on the vehicle not because I wanted to voluntarily exchange the vehicle. So I called customer care and they spoke with the Birmingham, Alabama location. Ths representative from the Birmingham location told customer care they were locally owned so that was their policy. Customer Care told me to pay for the gas and keep my receipt and once I arrive back to Indianapolis, Indiana give the receipt to the receptionist and they can give me a refund. So I was suppose to bring my car back on Sunday at 9:00pm I did not return until Sunday night at 9:30pm. So once I get to the Indianapolis airport to return the Ford Focus I immediately communicated my frustration about both refunds for the gas of 22.56 and car exchange of 94.98. The lady who name I will not say stated that she could not process return but she will put everything under my case ID and she gave me a number to customer which was a incorrect number. So I leave the airport on sunday night. I call Budget Car Rental Customer Care on Monday and spoke with another representative who name I will not say. She told me that she saw both refunds and I should be receiving a refund in the next 3 to 5 buisness days and I will recieve a email within 24 hours stating all of the information. 24 hours passed and I had not received a email. So on Tuesday I called customer care and I was then told that my account was in collections and no one could tell me why. So I asked to speak with a supervisor Budget Car Rental had me on hold for 30 minutes looking for a supervisor just for them to answer and say that all supervisors had left for the day and I would need to call collections. So on Wednesday I called collections well a number I thought was collections and I was unable to get anyone. I finally got a number and they told me that my account was in collections for 40.00 for returning the car in 30 minutes late. Which was a issue for me because the car they originally gave me a service issue which placed My LIFE in Danger, as well as me having to disruption my trip to go exchange vehicles which was more than a hour long. Nor did the receptionist at the Indinapolis Airport communicate that there was a late fee jor did she give me the option to pay the alte fee while I was tie airport. So after explaining this to collections they said they would only charge me 6.00 and they will take my account out of collections. Because in order for me to receive my refund I needed to speak with collections first. So I paid and recieved a confirmation number and they stated they will take my account out of collections. That was Thursday morning. It is Saturday my bank has taken the 6.00 out and as of saturday morning my account is still in collections. And still no one can verify that I am getting my refund for the gas of 22.56 or the 94.98 for the vehicle exchange. As well as I have not recieved the 100 dollar hold from me renting the ford mustang originally. I have never dealt with so much unprofessionalism in my life. Budget Car Rental has displeased me and I have recieved some of the worst service in my life. read more

Can't check cars in, can't get cars out. I will never use Budget again, I will advise all visiting clients to Uber, instead of dealing with such a schlock company. read more

Beware fellow travelers booking Budget or its partner in criminally bad customer service AVIS! If I could give ZERO stars for Budget / Avis @ the Indy Airport location I would in a heartbeat. No one at counter or kiosk in garage at 6:30pm - prime time for flight arrivals! - no one to explain why every tired out traveler had to wait in a single, long, never ending line to get serviced by just 2 "couldn't care less" Avis counter people. And then when sign clearly said debit cards accepted with a return itinerary they wanted to RUN MY CREDIT and charge me almost $50 more per day than the car I reserved through the Southwest website!! NO THANKS TIP: walk down the row to Enterprise and rent from their friendly accommodating staffers with no long line wait and get a car for less than Budget / Avis. It's a "no brainer". How Budget / Avis is staying in business with this kind of monumentally BAD customer service is beyond me. read more

Rental and return were quick and easy and the price was a great deal... checked the car in with a nice rental agent and nothing seemed amiss... but then. 2 months AFTER, I receive a plain letter from Budget indicating that there would be a $150 excess cleaning fee. I'm now 4 days deep into dealing with Budget corporate (3 days in, I got them to email photos of the "excess soil" which looks like it would be 90+% fixed with a quick shake of the cargo area floormats and 100% fixed with that plus a 30 second vacuum- don't they do that automatically when they process the car?) (And, it was so "excessive" as to receive no comment when I checked in the car). What a SCAM. Most recently, spoke with 'Jan' at corporate... she told me it would be 3 more days until a supervisor could call back (up from 'will call you right away' said the other rep yesterday when I asked to speak to a supervisor and, then '24-48 hours' said the rep. I spoke with today right before Jan). Jan refused to give her last name when I told her I'd write a yelp review about my odyssey over the last 4 days with 'customer care.' Then she hung up on me. How professional! These people are dishonest thieves... even if they promise a low rate upfront, they'll try to gouge you 'down the road.' read more

Quick service counter for a rental car place! Great location inside the airport. I didn't care for the non-stop extensive upsell offers. Let me get my rental and go please! read more

When we arrived at the counter, the lady greeted us and asked for the printout of my reservation to pull up our reservation. I'm a cheapo and reserved us a no frills economy car. The lady mentioned that we were going to get some weather and suggested that we upgrade. Then she starts quoting us rates for a 4-wheel drive SUV that was 8 times (!) what we were going to pay for the economy car. Um, no thank you. She did offer a discount, but I really didn't want to be hassled after our flight. Plus, I didn't like that she blamed the weather for trying to upsell us...even after we declined the SUV but asked if there was something in between, she said no initially, but then suddenly "found" a Ford Focus. After all that, we had to answer about 2,600 questions on different insurance options when we politely declined. I would have given my experience 1 star, except that our little economy car was great and checking the car back in was a breeze. read more

As others mentioned, the Budget counter was closed when I arrived a little after 1 am. Supposed to be open until 2 am. I called and a guy answered at the Avis counter. So yes, confusing: if you book a Budget car, you actually work through he Avis counter, but no big deal, really. However, like others mentioned the check out is a rushed, confusing, computer screen process and upon returning the car, I found out I'd been "upgraded" to a Honda Civic. Omar, the guy at the counter, did ask me if I preferred a Civic or a Hyundai Elantra and I said I didn't care, BUT he didn't mention that the Civic was an upgrade and the additional cost wasn't added on then, when I might have noticed it. It was added on when I dropped it off. What a scam. I called Budget customer service and the response was, "but you signed for it." Okay, sure, I'd been up for about 20 hours, endured a day of delayed flights and the usual airport travails, and was not operating at capacity, but now I know that this wasn't the first time customer service had heard this complaint, and their instant response is, yeah, but you signed for it? Bullshit. Never, never, never renting from them again. read more

Budget Rental again disappoints. I rented a truck and pre-paid extra miles that I did not use. Budget advised they do not gives credit for mileage not used. After calling two dozen times to my drop off location before getting someone to answer, they told me to call customer service. I have called customer service several times and they must use a call center because the people they have working barely speak English. They again told me they do not refund unused miles. Budget is a ripoff and will never use again!!!! They may be cheaper up front but will get their money back somehow. Budget sucks!!!!! read more

(If zero stars were an option...) I picked the car up in October 2016, as scheduled, and I was in a particular rush to get home in order to make it to a memorial for a family member who passed away. I was verbally prompted to check boxes as I answered the desk attendant who rushed me through the signing process. I did not request $100s of dollars of extra insurance, although my paperwork states otherwise. Unfortunately, at my admitted responsibility, I didn't re-read the final print-out. I did a thorough check of the car, tires, and lights. In order to keep my statement handy for my return, I placed the entire packet in my visor and drove to my final destination. I returned the car on time, without a scratch, and fully fueled. As the clerk scanned the car, he exclaimed "Wow! $750.03 that's quite the charge". I figured there must have been some egregious computer error! I would never agree to $750.03 for a rental car for an extended weekend trip! At that point, I didn't have time to argue with anyone, lest I miss my flight. The clerk assured me that he would make a note of it and have someone email me. That, of course, didn't happen. I am a smart and reliable driver who has insurance, AAA, and a clear record. There was no need for me to have supplemental insurance, and certainly not to the extent of which would cover a month's rent. So, I called Indianapolis Airport Budget directly, and I ended up speaking with Manager, Eric Sablan, about this predicament, at length. He assured me that he would file an "806 adjustment request", and he said that it would take a couple weeks to be applied. Eric gave me his email, and I thanked him for all of his help. Mind you, this was in October. On November 2nd, roughly 2 weeks after speaking with Eric, I wrote to him to follow-up. He didn't reply. I wrote again on November 6th. Eric replied on November 7th, assuring me that he would "check into this when he returned to work". Still, I heard nothing. I wrote, again, on November 14th. Nothing. I wrote, yet again, on November 18th. I still have nothing. No phone call and certainly no response email from Eric. I forwarded the entire email string, once again, on November 21st. I tried to get through to the Indianapolis Airport Service Desk, but the automated message continually re-directed me to the "Worldwide Service Line". I called corporate, and they finally, gave me the direct Customer Service Line for Budget. It was at that time that I spoke with Phil who informed me to send all of this information to a "documentation email address". This entire fiasco has left me more than frustrated, but what's worse is the blatant rudeness & unprofessional nature of Budget and their employees. read more

Stay away from this company or you'll get ripped off!! We prepaid well in advance for an intermediate SUV. The total was around $294. The card was charged at the time of reserving. Upon arrival to get the car, we were told it didn't matter what we pre-paid for. Then tons of extra charges were added that I didn't want. However I was told these were needed or I couldn't rent the car. Our price had now tripled!! Not only that, but I was told that a $200 hold would be put on my debit card and refunded once the car was turned back in. Guess what...that never happened either. I tried contacting customer service numerous times and each time I got "you agreed to the charges." So basically they were saying...too bad, sucker, we screwed you out of $600 and there's nothing we will do about it. Please don't rent from this company. They will steal money away from you without hesitation. I don't know how this company hasn't already been shut down for fraud! read more