All of the Service Staff is phenomenal. So accommodating and professional…read more A shout out to Justin, he's on top of the list when it comes to CS!! This is my go to dealership

I have never felt more comfortable with my purchases, two years ago I bought a vehicle from Tony…read moreRodger's and felt the truck fit me. However, I wanted a car again and when I went in to meet Tony, he had me get comfortable with a new car. He was patient, especially since I am picky with my choices and finding the car that'll last me a very long time and feels like "me". I never felt more happier than I do now with my new Corolla. Thank you Tony, I mean it!

We rented a car to drive 1600 miles to Northern California from Arizona for a friend's funeral…read more I've rented a car a few other times in the past and I would say this experience was one of the better ones. The staff are very helpful. I greatly appreciated the great customer service that Carter and Camile provided. We were both in a very emotional state because of the purpose of the rental so we appreciated their helpfulness. We reserved a Corolla online intentionally so we could get good gas mileage since gas prices are so hgh right now. And the fact that we did most of the driving in California, the prices were even higher for gas. Like most rental car places they didn't have the car that we had reserved. I think this issue happens at all rental companies and it is a frustrating experience. I wish that the actual cars available are shown upon reserving. We ended up renting a Nissan Sentra which got good gas mileage as well. The car only had $20,000 miles on it so that was a plus. It was about as comfortable as it could be for an economy model. The waiting room at this location is on the small side for how many people are there. Allow extra time for pick-up. It took us 45 min. Drop off was a breeze amd only took 5 minutes. We would definitely rent from this location again.

I scheduled my reservation, making sure that I wanted to have the car dropped off & have it picked…read moreup at the end. They told me it could be dropped off. I called the next day just to verify something and they told me they could do neither. I was a few mild outside of their radius. I guess I'll stick with Avis from now on.

I had a bit of a wait, but that was due to the location being under staffed. Jordan helped me out…read moreand is a rockstar!

Rep dudes were nice but wait time duration is excessive. I was told 20mins to get my vehicle (I…read moreshowed up 5 mins prior to my "appointment ") at the time of this review , I have been here 45mins and still not in my rental. So if you make an online reservation, it won't matter. you're behind people that are not even on-site. What's the point of online reservations if you get placed as a walk in??

Bell Road and 67th Ave. - Not a good experience at this location. Desk staff was unfriendly. The…read moreSUV we rented for our vacation had high mileage for a rental (35,000). Strong odor of cigarette smoke. Vehicle exterior was dirty when we picked it up. Engine hood was loose and rattled and shook our entire trip - very annoying at 75mph on the freeway. Original tires on the vehicle had very little tread left. Tires were underinflated and triggered the dash warning light when we ran into cooler weather in the mountain areas. The only good thing about this vehicle was it got us where we were going and back.

Horrible! If there was an option for zero stars I would…read moreselect that. We made a reservation for a car and were told everything was squared away. when we went to pick up the car they told us we needed to pass a credit check which was not mentioned while we were making our reservation. The staff's demeanor changed, they became sharp and rude after we told them we were unaware there would be a credit check. I definitely recommend going to a different place.

Thank you all for making an unexpected situation so much better, accidents are always unexpected,…read moreinconvenient and stressful thank you so much for making a crummy situation manageable.... Well done 4139 W Bell Rd team

Great place! Customer service was so amazing! I spoke with…read moreAndrew a lot and he was so helpful with helping me every time I had to extend my rental. Returning the car was so easy! I definitely recommend this place!

Worst rental I have ever had!!!!!!!!!!! Had to add 2 quarts of oil and get a new battery for the…read morekey. They didn't even apologize for the problems then had the nerve to tell me the car smelled like smoke. I don't even smoke. The customer service is horrible, the lady was so rude when I returned the car. I never even got a receipt or my deposit back. I am filing with the BBB next.

We absolutely love this place and we absolutely love Mary. My wife and I have been coming here for…read moreyears. We always get our rental washed when we fill up our tank before bringing our car back. This place is awesome!

Caring and helpful. Especially as rules to travel have changed around the world…read more What else can I say

Update of my previous review: I heard from the Ford's Travel people today and they explained that…read morethey are resellers of Free Spirit Travel tours and that the bus tours I referred to were, in fact, Free Spirit Tours and not planned or facilitated by Ford's. I'm still disappointed by the tours, but as they were not a direct Ford product, I'll give them the benefit of the doubt and not hold them directly responsible, but They might want to follow up with Free Spirit for them to clean up their act so it does not reflect indirectly on Ford Travel.

I had a very positive experience picking my rental car up and dropping it off. The gentleman that…read moreI dealt with both times was very helpful and efficient. The location is convenient for me and I will go back again.

There is no option to give 0 stars. We had a reservation…read morethat was made over 1 month ago for today, go in to pick up and were told that they had to take the Van that we reserved to get an oil change. The rude agent said he called to let us know today at 2. (2 hours before pick up)! We did not receive ANY CALL. We asked for something else and was told no, they had nothing. We asked what we could do, any other options they said nope. No sorry for the mix up, let me see what we could do. NOTHING!!! Then was told to leave the office. Unbelievable rudeness and so unprofessional these two were in this office. I tried to call to complain and try to get help and no one can help on the " Customer Service " phone number. They actually gave me another 800 number which was to Dollar Car Rental!!!! Stay far away from this place!

Customer service is a joke Got car didn't realize tires were…read morebad . Got flat tire and they were no help. Told us we should have taken their insurance. Didn't think I had just for safety reasons I should have good tires! Also they threatened to call police if we came in to exchange They said they didn't have a different car. Eventually we convinced them to call around and we had to drive over with a little spare tire and got a different car . Still going around and around With customer service.

Freddy and Sammy are so awesome that they found a coffee mug that i left in the rental car…read more Amazing, im from California, and I never had such a great experience like i did with these two guys They deserve raises !!!