Went thru Costco to Enterprise: what a confusing mess…read more Wound up with Avis/Budget saved $$

THE WORST EXPERIENCE IVE EVER HAD! RUNNN!!!!! This company will do anything to keep your deposit…read moreand charge you extra money and harass you for months after the incident. I got into an accident and it was the other persons fault. Her insurance covered the rental and the insurance for the rental because my insurance didn't cover it. I sent a declaration over to progressive and enterprise and enterprise still keeps billing me instead of progressive. I'm very very irritated and pissed off. I've talked to Briar the manager 10000000x and unfortunately he is no help. He can only send it over to corporate. Thank god he knew progressive was suppose to pay it and gave me my deposit back! Now I have an outstanding balance of $500 at enterprise because they don't know how to bill the correct people!!!! Get it together enterprise!!!!!! What does corporate even do all day!? Oh and I forgot to mention they harass me for the money! Calling me everyday and if I don't answer they call my mom's phone. How about you call progressive because they are the ones that owe you the money. And your manager at enterprise knows that. I guess there was just no communication or again what is corporate doing!??? I'm very very angry about the poor customer service. And I'm angry at the lady Keira who keeps calling my phone and my family's phone harassing us!

Super Friendly, quick and accommodating. Everything you'd want in a car rental…read more I'd recommend highly!

I had a very disappointing experience at this Enterprise location…read more The branch closes at 6:00 PM, and I called ahead to inform them that I would be arriving a few minutes late due to traffic and weather. I was told it would be fine. However, when I arrived at 6:06 PM, the employee I had spoken to was still present but refused to assist me. Instead of honoring what was communicated over the phone, he immediately said it was past closing time and that he could not give me the car. He was also rude in his tone and dismissed the situation by saying he had been working an 11-hour shift and needed to go home to his family, then walked away while we were still trying to speak with him. I understand policies and closing times, but the lack of professionalism, poor communication, and dismissive attitude were unacceptable--especially after I made the effort to call ahead and was told it would be okay. This experience reflects very poorly on customer service at this location. I hope management addresses this so other customers don't face the same issue.

Wanted to thank Harrison for being so helpful and pleasant during my rental experience. He…read moreunderstands the importance of respectful customer service and is a great representative of the company.

We safely arrived to pick up our rental at Enterprise on Woolbright Rd. All of the details had…read morebeen worked out by our insurance. My car was totaled, as I tried to avoid running over a huge lizard. As I looked out my window, with airbags deployed, I saw the lizard, safely across the street, smirking at me! Anyway, we were greeted with a smile by the young man working the front desk. He asked for my name and quickly found my reservation. I said that I would like a compact SUV. And he found one immediately. He explained the pricing and what my insurance would pay. He quickly brought the car to the front parking lot and told me the important details about the vehicle. It was clean both inside and out, with a full tank of gas. He also mentioned that Enterprise has gently used cars for sale at excellent price points. I expressed my interest. Before I returned home, someone from the sales department called me! Needless to say, I was very impressed with the service recieved from the time I walked into Enterprise Rental until I drove out of the parking lot. Don't hesitate to rent from this location and drive safely...Don't squish any lizards, along the way!

Great customer service from the entire team! I've been renting from here for a while now, and even…read morethough I live an hour away from this location, I always come back! Andres runs a tight ship and is always very attentive as soon as you walk through the door. Thanks guys!

If I could give zero stars I would. It all started when I called Enterprise to confirm my rental as…read moreI was having my car repaired across the street at Buick GMC. Buick GMC made all the rental arrangements. I was told by Buick and my insurance company my rental would be waiting for me at Buick GMC, when I got there my rental car was not there. Prior to my arrival (the day of pick up) I had called Enterprise from my home to confirm my reservation I remained on hold for over 45 minutes, after I arrived at Buick GMC and after Buick GMC called them to have someone deliver the car, mind you I'm still on hold with Enterprise, 20 minutes later, a van arrives taking me to Enterprise Rent-A-Car. I'm still on hold. I finally arrive at Enterprise and guess what? No one has answered any phone calls coming into the shop as they are apparently "shorthanded". As I'm still on hold, and my name was called to the counter. The gentleman asks me are you speaking to someone and I said no I'm on hold here at your shop waiting for someone to pick up! Secondly, on top of that, I went to get my car at GMC Buick following the repair . There were still problems with my original vehicle. Buick told me they would extend my rental with Enterprise while they did the additional repairs at no charge. I'm now going on almost an hour and a half, still no car. I had another appointment which everyone knew about but it was still slow moving finally I'm at Enterprise and I get asked. Would you prefer the car? We just drove you back from the Buick to Enterprise or would you like an upgrade to an SUV my response was I don't give a shit I just need to get out of here. With that being said Will, the general manager said we are not gonna rent you a vehicle. After almost 2 hours of this I was done. I asked Will for his manager's name and he said he didn't know it. I said well then how do you contact your boss? He says I just go to the website! Run from this place they don't know how to treat their customers.

Great service, Stephanie was very professional, polite and…read moreproactive. This branch runs very smooth. Thanks Hertz Delray

Very disappointing experience with Hertz Delray Beach…read more I reserved a Tesla Model 3 through the Uber app because it showed one was available. When I arrived, there were no Teslas. Jasmine offered me a Polestar as a temporary solution until a Tesla became available. While we were inspecting the Polestar, a red Tesla actually arrived. I made it clear that I wanted that Tesla because I have a Tesla charger at home, and she said she would contact me as soon as it was ready. I emailed her my phone number when I got home so there would be no excuse for not reaching me. Instead, I later got an email saying the Tesla had already been given away and that I would be stuck with the Polestar until the following week. That mattered because the Polestar would cost me about $45 every time I needed to fully charge it at a public station. Since I rented through Uber, those extra charging costs on top of the rental made the deal nearly impossible to justify financially. Hertz did absolutely nothing to make this right. Even worse, the local branch does not answer the phone, so everything had to be documented through email. Do not advertise Teslas as available if you cannot provide them, and do not promise customers a swap if you have no intention of following through.

I have a reservation for a car that I made five days ago. I show up at the agency and I am told…read moreafter a 45 minute wait that there are no more cars. That I have to call someone else and have them transfer a car for the next day, which I cannot do because I need the car on the date of the reservation. I leave call customer service. They say another location that is close by doesn't take prepaid reservations so they will have to see where else I would have to drive. I'm not chasing all over the place for a car that I reserved and paid for in full five days prior. Cancelled the reservation. We will never use Budget again. Only leaving one store because it won't allow you to leave none.

I am beside myself with how budget overcharged me without my consent. Agent at this location told…read moreme when I returned my vehicle there that I would receive the original price I reserved the car for. No one advised that if you return a vehicle at a different location that I would be charged a fee of $350.00 They are not customer driven. Do not recommend them

If I could give them a - zero I would. I reserved a car ahead of time, made an appointment, came…read moreearly by 30 minutes and took an hour and 1/2 and they didn't have any gasoline cars and put me into an electric with very little charge. I had no idea how charging happened and spent 4 hours of my rental time trying to find and put juice in the car. The last time I sprained my wrist trying to manhandle the charger and get it filled it up then made it home. The next morning of day 2 after a full charge $20 worth the car broke down on me. I called Thrifty and told them them the car was broken down and i was strained in the rain and they said ok take an Uber. I said no, they should pay for my uber home and they finally agreed. I finally made it home from the break down in thee rain and called them and they said they would not charge me for the 2nd day. 2 weeks later I get an invoice from them showing they did not remove the 2nd day charge. Bottom line, is I got a 1/2 day use a of a car I didn't want in the first place and was charged for 2 days rental and loss 20$ worth of power that someone else got to use. Trust the other reviewers here if you don't believe me, they are THE worse and failed me at every single step.

I walked out of Enterprise Rent a car because even with a discount the rate for an economy car was…read moreoutrageous. I booked Thrifty through AAA and got a fabulous rate and UBERed over to the Delray office of Thrifty/Hertz and was helped by Steve. He found me a compact car in minutes, had it cleaned and prepped, honored my AAA discounted reservation and had me on my way in under 30 minutes. I was very pleased.

We just rented a SUV here for spring break, and my experience was excellent! Cam was so patient…read morewith the chaos of spring break and helped us get the SUV we wanted and get on the road from our trip! Everyone here is very nice and professional: Reilly enjoy using this location.

Super nice staff! Needed something for 6 adults, 2 car seats. Extremely accommodating & a great…read moreprice! Smooth transaction!

We were there to rent a car on Monday, December 9 , 2025 at 8:30pm. They had more than 20 customers…read moreand one agent. We waited for two hours. It was the worst rental car experience in our forty year experience. Next time, we will take a ride share to our home and rent a car near our home. To be so understaffed is inexcusable. To top it off, there was a long delay to leave the facility in our rental car. The gatekeeper said that their system was down. The only surprise was that they have a system. Before I wrote this review, I wrote to Avis with this information, They sent me a boilerplate apology, but I saw no actual investigation of that evening's events and no assurance that they would improve their performance. Therefore, I thought it was important for the public to know what they are walking into.

This is a family operated location. I rent here every week for work and they are the kindest,…read morenicest family! They always have my paperwork ready and I never have to wait for my car. Drop off is even easy!!! Rent a car from here when you need to!!!!