This is the review I posted on trusted pilot, thought I would share here. Given that the overall…read morerating for Ballard designs on the site is a 1.6 given my customer experience, I'm not surprised. I've been longtime customer and am extremely surprised. Furthermore, it doesn't seem like the company needs any advice since the rating is so incredibly low. I'll see if this gives me a better outcome?!? I used to work for a big name consulting firm doing operational reviews of companies. This one has a lot of symptoms and cracks that should be looked at. Here's my experience. I ordered a rug from the store in West Palm Beach. The sales rep there told me I could check my rug delivery on the Internet. I never received an email informing me of a tracking number so after several weeks, I called the store, was given one and told that the ship date was February 26 having been to the store in January. February 29, I checked the website and all it said about the order was that it was in process. So I called. The first thing the automated system told me was that I did not match my phone number but yet the correct phone number is in their system. So I spoke to a customer service rep and they told me the order was canceled. The reason being is that my credit card did not go through. I had the previous week had some fraud on my card and it was cancelled. Despite that happening, I received no email or phone call notifying me or to rectify the situation. When I spoke to the supervisor, he said invariably the email was in my junk or spam folder, and I told him that that was not the case. I receive tons of marking emails but yet not one on the status of my order at any time. The customer service rep said items now are on back order. however, the supervisor said they had a few in stock. I was put in the queue. I inquired as to how I could be put first in line in the queue given the situation and non communication. No can-do. This company needs to look at their operations and see where the cracks are and correct them. Very very disappointed.

I have been looking everywhere for good quality bathroom rugs with no success. I saw these guys…read moreonline and drove over there to see if they could help me. It took them less than two minutes to come up with exactly what I was looking for. The fact that they were warm, friendly, and enjoyable to speak with didn't hurt either.

It's been awhile since we were last here. I believe it was shortly after they first opened…read more You just can't leave without buying something! Whether it's a food item, household or gardening item, or some piece of electronic gadget you didn't realize you needed. And yes we left with some of each!

Been buying cards there forever. Very friendly employees...the owner Adele is the nicest person.read more

I went to Palm Harbor Boutique looking for a host/hostess gift. The salesperson greeted me and…read moreasked if I needed any help. When I said I was just going to look around, she didn't hover. When I asked her some questions she was very helpful and pleasant. I found a gift and she wrapped it beautifully. I also found a little something for myself! The prices were reasonable, I was just hoping for more variety. I tried to give them 4 1/2 stars, but not sure how to do a 1/2.

Palm Harbor Boutique is a breath of fresh air and the perfect place to get lost in some quality…read moreshopping. The owner, Taylor, is so helpful and attentive. She helped me pick out several gifts for my mom and did the most amazing job pairing items. She provides an amazing service for her clients and always stocks the most adorable speciality items. This is a great shop to stop in if you need a housewarming gift or just something cute for yourself. Taylor's husband is often in the store and he is just as helpful and can really provide amazing feedback to help you stock up on gifts for the men in your life! If you are in the area, stop by and check this place out. And, even if you're not local (like myself), Palm Harbor Boutique is on Instagram and will ship to you (@shoppalmharbor)!

A curated experience that truly delights--but bring your wallet!…read moreWalking into Hive Home, Gift & Garden feels less like entering a store and more like stepping into the pages of a high-end design magazine. Everything--from the artfully arranged furniture to the perfectly styled decor--has been curated with such care and elegance, it's hard not to be inspired. Hive isn't just one store, it's a collective of beautifully designed spaces including Hive for Her, Him & Kids, and the deliciously tempting Hive Bakery & Café (which is right next door!). Whether you're shopping for luxurious home furnishings, chic apparel, or just enjoying a pastry and coffee, the entire experience feels elevated and intentional. The story behind Hive is just as impressive as the space itself. Founded by interior designer Sara McCann in 2013, the brand has grown into a cornerstone of the Norton Dining and Design District in West Palm Beach. It's more than just a store--it's a celebration of Palm Beach style, creativity, and community. That said, elegance comes at a price. While I absolutely loved browsing (and maybe daydreaming a little), the price points were definitely a stretch for my everyday budget. Still, it's a wonderful place to get inspired and maybe treat yourself to something special. If you're in the area, even just walking through is a treat--and don't skip the café next door for a sweet bite afterward!

Very cute shop, and perfect for gifts! They have a large collection of Jelly Cats if you're into…read morethat as well. The workers were very friendly.

Fantastic new Home Decor Store just opened! A combination of Home Goods and TJMax!…read more Friendly service with a great selection and price! A very pleasant experience!

Great options, a lot to choose from. Great prices. Staff was very friendly and eager to help.read more

This shop offers a Wide variety of unique home decor and gift items, many created by local artists…read more Friendly and helpful service. Check this place out!

Love to stop in and see what's new...always find something I just have to get...everyone is super…read morefriendly and accommodating check it out you'll be amazed

If you're looking for quality artificial plants this is the place. The owner was super helpful in…read morehelping me pick the right plants for my project. You can also have them make something for you.

From the owner: Welcome to Palm Bungalow, your premier destination for home décor and botanical artistry. Nestled…read morein sunny West Palm Beach, we offer an exquisite array of lifelike faux plants, including orchids, succulents, trees, ferns, and various florals. Pair your greenery with our stylish and functional containers available in a kaleidoscope of colors and sizes. Our collection also showcases unique quartz crystal and amethyst bowls, as well as enchanting novelty items sourced from around the world. Since 2020, we have elevated countless private homes, luxury condos, and exclusive commercial restaurants in Palm Beach and beyond, transforming them into green oases of tranquility. Serving Palm Beach, Jupiter, Delray Beach, Boca Raton, and beyond.

Amazing showroom! It has a wide variety of accents, furniture, wall art and lighting that makes it…read morea very pleasant and inspiring place to shop. Great settings and staff as well.

From the owner: Interior Design, Home Furnishings and Accents.read more

I had no clue Restoration Hardware store had rooftop restaurants! Had a lovely time. The decor was…read moreexquisite (& shockingly) all available in their catalogue! I ordered a cappelletti Spritz along with a hamburger, grilled Shrimp appetizer, with sweet potato fries and truffle fries. It was decent but nothing to write home about, but the SERVICE was excellent. Our waitress conspired with me to let me pay behind my cousin's back. Koreans often fight over who gets to pay the bill (literally & physically) as a sort of respect of elders. Kylie was covert and said the meal was on the house. Saved me from having to wrestle my older cousin. Based on the food alone I'd give them 3 stars, but the 4 stars is for you Kylie! Thank you!

The lower floors have a classy high-end (really expensive stuff - 25k couches) showroom with an…read morearray of stone statues as decor amongst the furniture implementing a Romanesque theme. Absolutely amazing pieces of furniture, but the couch was very difficult to get off due to the odd depth. Not sure if anyone buys anything here and just use the area merely as a walk thru to the Roof Top Restaurant. Interesting store, just not my style.

You never know what you might find!…read more I always enter a Homegoods ready for anything. This isn't to say I don't go when I have a specific item in mind but I always have to walk the entire store. There is always some offbeat version of the typical household item. As I look around my living room, I see them everywhere. Many of my silk plants, picture frames and nick knacks started in a Homegoods. On this day I was looking for an earring tree. I didn't have any luck here but they did have some great cards. Can't beat the deal.. $1.99. It is always worth the stop when you have time.

I'm not surprised by the low ratings…read more My husband and I went to return a piece of artwork which was purchased less than 2 months ago. I did not have the receipt as I was intent on keeping it. However it needed a wire cable to hang it and it took me some time to finally purchase one. When I went to hang it, it started to shift once I let go. Turns out one of the screws holding the bracket on one side was completely hollow underneath, and it's a pretty heavy piece so I didn't feel confident about it hanging only from one screw. Also, it was only then while it was inches from my face that I noticed there was a piece of human hair within the piece. The manager first said there's no price tag but there was one and the price is also clearly marked by them. He then refused to take the item back for a store credit refund, stating the tag showed it was over 3 months old and the item is being returned damaged. I stated the date on the tag does not mean it was purchased 3 months ago, only that it was placed into inventory 3 months ago. Clearly the damage was not anything that was done by me, especially given how the the screw literally fell out when the cashier took the piece. It is a manufacturer's defect period! I guess they are trying to stop frivolous returns but this is not the case. He refused to give me his name as I said he is probably the worst manager I have ever dealt with and that I intend to go to corporate. If you think managers like this will keep customers, you are very wrong! I spend thousands of dollars in your stores but now I will think twice. I don't have his name as he refused to give it to me, but look for a miserable bearded whale and you'll know who I'm referring to.