This is the review I posted on trusted pilot, thought I would share here. Given that the overall…read morerating for Ballard designs on the site is a 1.6 given my customer experience, I'm not surprised. I've been longtime customer and am extremely surprised. Furthermore, it doesn't seem like the company needs any advice since the rating is so incredibly low. I'll see if this gives me a better outcome?!? I used to work for a big name consulting firm doing operational reviews of companies. This one has a lot of symptoms and cracks that should be looked at. Here's my experience. I ordered a rug from the store in West Palm Beach. The sales rep there told me I could check my rug delivery on the Internet. I never received an email informing me of a tracking number so after several weeks, I called the store, was given one and told that the ship date was February 26 having been to the store in January. February 29, I checked the website and all it said about the order was that it was in process. So I called. The first thing the automated system told me was that I did not match my phone number but yet the correct phone number is in their system. So I spoke to a customer service rep and they told me the order was canceled. The reason being is that my credit card did not go through. I had the previous week had some fraud on my card and it was cancelled. Despite that happening, I received no email or phone call notifying me or to rectify the situation. When I spoke to the supervisor, he said invariably the email was in my junk or spam folder, and I told him that that was not the case. I receive tons of marking emails but yet not one on the status of my order at any time. The customer service rep said items now are on back order. however, the supervisor said they had a few in stock. I was put in the queue. I inquired as to how I could be put first in line in the queue given the situation and non communication. No can-do. This company needs to look at their operations and see where the cracks are and correct them. Very very disappointed.

I have been looking everywhere for good quality bathroom rugs with no success. I saw these guys…read moreonline and drove over there to see if they could help me. It took them less than two minutes to come up with exactly what I was looking for. The fact that they were warm, friendly, and enjoyable to speak with didn't hurt either.

I went to Palm Harbor Boutique looking for a host/hostess gift. The salesperson greeted me and…read moreasked if I needed any help. When I said I was just going to look around, she didn't hover. When I asked her some questions she was very helpful and pleasant. I found a gift and she wrapped it beautifully. I also found a little something for myself! The prices were reasonable, I was just hoping for more variety. I tried to give them 4 1/2 stars, but not sure how to do a 1/2.

Palm Harbor Boutique is a breath of fresh air and the perfect place to get lost in some quality…read moreshopping. The owner, Taylor, is so helpful and attentive. She helped me pick out several gifts for my mom and did the most amazing job pairing items. She provides an amazing service for her clients and always stocks the most adorable speciality items. This is a great shop to stop in if you need a housewarming gift or just something cute for yourself. Taylor's husband is often in the store and he is just as helpful and can really provide amazing feedback to help you stock up on gifts for the men in your life! If you are in the area, stop by and check this place out. And, even if you're not local (like myself), Palm Harbor Boutique is on Instagram and will ship to you (@shoppalmharbor)!

A curated experience that truly delights--but bring your wallet!…read moreWalking into Hive Home, Gift & Garden feels less like entering a store and more like stepping into the pages of a high-end design magazine. Everything--from the artfully arranged furniture to the perfectly styled decor--has been curated with such care and elegance, it's hard not to be inspired. Hive isn't just one store, it's a collective of beautifully designed spaces including Hive for Her, Him & Kids, and the deliciously tempting Hive Bakery & Café (which is right next door!). Whether you're shopping for luxurious home furnishings, chic apparel, or just enjoying a pastry and coffee, the entire experience feels elevated and intentional. The story behind Hive is just as impressive as the space itself. Founded by interior designer Sara McCann in 2013, the brand has grown into a cornerstone of the Norton Dining and Design District in West Palm Beach. It's more than just a store--it's a celebration of Palm Beach style, creativity, and community. That said, elegance comes at a price. While I absolutely loved browsing (and maybe daydreaming a little), the price points were definitely a stretch for my everyday budget. Still, it's a wonderful place to get inspired and maybe treat yourself to something special. If you're in the area, even just walking through is a treat--and don't skip the café next door for a sweet bite afterward!

Very cute shop, and perfect for gifts! They have a large collection of Jelly Cats if you're into…read morethat as well. The workers were very friendly.

It's been awhile since we were last here. I believe it was shortly after they first opened…read more You just can't leave without buying something! Whether it's a food item, household or gardening item, or some piece of electronic gadget you didn't realize you needed. And yes we left with some of each!

Been buying cards there forever. Very friendly employees...the owner Adele is the nicest person.read more

This shop offers a Wide variety of unique home decor and gift items, many created by local artists…read more Friendly and helpful service. Check this place out!

Love to stop in and see what's new...always find something I just have to get...everyone is super…read morefriendly and accommodating check it out you'll be amazed

Amazing showroom! It has a wide variety of accents, furniture, wall art and lighting that makes it…read morea very pleasant and inspiring place to shop. Great settings and staff as well.

From the owner: Interior Design, Home Furnishings and Accents.read more

I had no clue Restoration Hardware store had rooftop restaurants! Had a lovely time. The decor was…read moreexquisite (& shockingly) all available in their catalogue! I ordered a cappelletti Spritz along with a hamburger, grilled Shrimp appetizer, with sweet potato fries and truffle fries. It was decent but nothing to write home about, but the SERVICE was excellent. Our waitress conspired with me to let me pay behind my cousin's back. Koreans often fight over who gets to pay the bill (literally & physically) as a sort of respect of elders. Kylie was covert and said the meal was on the house. Saved me from having to wrestle my older cousin. Based on the food alone I'd give them 3 stars, but the 4 stars is for you Kylie! Thank you!

The lower floors have a classy high-end (really expensive stuff - 25k couches) showroom with an…read morearray of stone statues as decor amongst the furniture implementing a Romanesque theme. Absolutely amazing pieces of furniture, but the couch was very difficult to get off due to the odd depth. Not sure if anyone buys anything here and just use the area merely as a walk thru to the Roof Top Restaurant. Interesting store, just not my style.

This store transports you to the fantasy of how the other half lives. It's really expensive and…read moreI've never bought anything there but you can bet I will save up for one of those acrylic consoles someday for sure. Just go there and fantasize.

Store looks great. Lots to see and lots to love. Unfortunately I don't have a number or email to…read moreorder from them. If anyone in the area knows of their contact info could you please comment or message me at carlos2014cervantes@gmail.com Thank you

This is more estate sale stuff of furniture decor and more than a discount thrift store…read more... They describe themselves as "upscale". Everything in this small store is marked and neatly displayed. There's room between most of the items. Price wise it's not bad with some items reasonable and others on the side of a higher priced goodwill -- but better quality. All items seem clean and in good shape. We didn't find anything we liked well enough to buy today, but that's not saying you won't.

Finders Keepers sells a little of everything. My first impression walking in is that they are a…read moresmall store but what they have is very nice and priced to sell. According to their Facebook page they have been in business since 2013. They are estate buyers so their merchandise is always changing depending on what they are purchasing . I have tried estate sales before but it feels like trespassing, going through someone's house that you know just died and picking through their stuff as their photos stare at you from the walls. Of course not everyone has died. Some people just want to sell a household of stuff in bulk before a move. In any case I'd much rather purchase estate items which are usually of a nicer quality than thrift, at a clean store like this. Also you are not having to drive around to multiple addresses. Everything I saw was in great condition. They had furniture, collectibles, mattresses, house hold goods, and even some clothes. If it makes up items in someone's household, they sell it. A wooden T.V.console was only $25. They had some nice knick knack shelves and I am currently studying my walls to see if they will accommodate them.I wanted to know if prices were firm or negotiable but the man who was working was chatting to someone else and I didn't want to interrupt. Although they didn't have a huge amount of items, what they do have warrants a look if you are in the area.

St. Frank is a home goods store located in Palm Beach. The company was founded in 2013 by Christina…read moreBryant and Steph Peng who created the company to sell hand made items while helping artisans in poverty stricken countries. They started out as a web based business selling framed textiles and from there expanded to selling pillows, blankets, tableware, and wall paper. Their flagship store is in San Francisco. Palm Beach is their fifth store and when they launched it they also debuted their bedding line. They also opened a pop up shop in Royal Poinciana Plaza. According to St. Frank's website "Our line consists of three parts - contemporary handmade, vintage, & printed pieces. We work with artisans in under-resourced settings, supporting quality jobs & preserving heritage crafts. Vintage items are sourced from small businesses in these settings, upcycling to minimize our environmental footprint. Print reproductions benefit our artisan partners via royalties & our Artisan Support Fund." For instance all of the red clay pieces are made by a woman's cooperative in Oxacana, Mexico. Items for sale include art, textiles, furniture, home decor, candles, jewelry, and gift items. Prices are on the expensive side. A pillow listed on the website costs $300 while a framed textile is over $10,000. On the cheaper end is a $25 key chain. Items are sourced from around the world including Africa. India, and South America. When you purchase pieces from the store you are helping to support artists in impoverished countries. If you want your home to look like you travel the world with out leaving Palm Beach, you have boho vibes, and money is no object, St. Frank may be the store for you. Everything is gorgeous but out of my price range but it was still fun to window shop. If I ever win the lottery I will definitely be shopping here for my Palm Beach mansion.