As I finish my left overs from last night dinner I decided I wanted to write a review of my experience at Buddy Guy's.
My first star represents the food. Like I said before, Im eating my left overs right now! Yum! good stuff. My family really loved their meals too. I also tried the Buddy Brew. I liked it.
My 2nd star represents my first impression when I walked in. Exciting. Smiling faces at behind the front desk. Awesome decor. I love the feeling of being in a cool bar with the lights down and some awesome music playing in the background.
My 3rd star represents the server Sean, who I later read in the Buddy Guy Magazine placed on our table is also an MC some nights! I thought that was so cool. He was so nice to us, gave us great recommendations of what we should order. As we packed up our left overs he informed us how great of a Show buddy puts on and boy was he right!
That brings me to my fourth and final star! The music! We saw the end of Kristen Thien, Anthony Moser and the Fat tone Blues Band (what a cool unique voice he has, loved it!) and of course, the Legend! Buddy was so funny. So animated and I felt like i was going back in time listening to him break it down.
Unfortunately, I can't give the full 5 stars. I believe in not judging a person before walking a mile in their shoes, but I also feel that no one should be talked to the way we were talked to.
The reason I was able to go to the show last night was because my father won the bid at the Rock for Kids for the VIP package. We were shown to our seats by Superfan Jr (I believe that is what he does by) we shook hands, my dad talked with him about us going upstairs to eat because we got there at around 6:15, wanted to sit and talk with our family before the show. He said oh yes for sure, in fact I am also going to be eating up there! So Buddy was coming on at 9, We took our jackets off and placed them on our seats and the Waitress came to the table asking us if we would like anything to eat and I said to her I Think we might go upstairs and eat. She says "Why? There is nothing up there, you can't eat upstairs" I said "Oh i thought there was upstairs seating too" Not ever being there before, I was thinking maybe Superfan invited us up to eat somewhere the public doesn't go. But actually there is a full bar, tables, Tvs with the Band playing downstairs on them, and really great service!
My dad talked with the waitress and she continued to raise her voice saying No you can't go upstairs, the whole reason I am here is to take your order and if you go upstairs there is no point of me being here. What don't you understand about that? Why would you want to go upstairs? there is nothing upstairs.
Well she was not happy. We were all extremely confused because Superfan Jr. told us we could eat upstairs.
Well the waitress talked to Superfan Jr. (well he told us she screamed at him) And continued with "She's a hothead, I've known her for years" He told us that because she is a manager she is threatening to take away our seats. (because we ate upstairs???)
Honestly, hotheads who can't control their temper should not be in the serving business. Not only was she a server, but manager. I honestly couldn't believe that someone with out any customer service skills is the manager at such a well established club. She was so rude and made us feel unwelcome.
Superfan Jr. apologized to us saying he should not have told us to go upstairs to eat because the waitresses rely on their tips and us eating upstairs takes away from her tip earnings. He should have asked her first before he told us it was okay. And I understand that. But the way she handled us for saying we are going to eat upstairs not knowing that we were previously told we could go upstairs. Because she was afraid she wasn't going to get a big enough tip, was highly inappropriate and just flat out mean. We were going to be at Buddy Guys for 5 hours and we were probably upstairs for 30-45 minutes for dinner where we could talk and look at each other and then returned to our table with her for 4.5 hours. Which we wanted to have a few drinks and she would have been constantly filling up my dads Diet Cokes because he'll drink a lot of them!
What if we were there for just drinks and had eaten dinner somewhere else before, would she have thrown a fit and screamed because we didn't order food and our bill was only 30-50 dollars because we only wanted drinks? I'd hope not.
So we would have loved to tip her but unfortunately, I did not want her talking to us, because like Superfan Jr told us, she is a hothead. I am not a big fan of rude mean people. So we got up to get our own drinks the whole night. Still felt like a VIP being in the front row tho!
I wanted to voice my experience because I don't like mean people. But I also wanted to show my gratitude for the service and entertainment of the rest of the staff. read more