My car took over 3 months for minor deer damages. It took almost 2 months before they ever ordered…read morethe parts. They lied about being certified to work on Tesla's and Dawn couldn't care less about the inconvenience caused by their incompetence. Steer away from this place! Horrible experience and unresponsive customer service. I finally had to show up in person because they wouldn't return calls!

worst experience I've ever had. I looked up mechanics around me and read good reviews. they must…read morehave had family write these reviews... even my insurance warned me about them but they already had my car and I like to give people a chance because they seemed helpful when I walked in. they didn't answer one phone call, had to come in to talk to them for updates. it was always a different story to why they didn't have my car done or parts in. we paid for 4 tires they forgot to put the 4th one on. I took the car back in because it was making a weird noise still and apparently that is what it was. my car is still making noises but we are taking it somewhere else because we just don't want to deal with them anymore.

Polite staff, and good service! My car was repaired with…read morecare and courtesy. The customer lounge was very comfortable.

My husband's car was hit while dining one evening and Prime Collision is a direct repair facility…read morefor the other driver's insurance carrier. A timely appointment was made for the estimate, information on the rental car process was provided and a repair appointment scheduled. Drop-off of the vehicle was easy, we were provided a timeline which proved to be pretty accurate and my husband was kept informed during the repair process. I picked the vehicle up for him after work and we were pleased with the repairs. The biggest downfall for both of us was the female staff at the front desk. They are neither helpful nor friendly. No personality at all -- sign here, here's your keys. Where's my car -- in the lot, didn't you see it! No opportunity to see the repair before "signing here." These females provide the first impression of the facility and it is not a good one. Not sure if we have a choice that we would use them in the future based on the experience from the front office.

Our business has used Donella's for years. Never anything less than satisfactory work. They may…read morehave your automobile for a little longer than you wish but it's a small, family-oriented shop that focuses on quality while maintaining the quantity the best they can. Too often general public doesn't understand a job they can't perform themselves so they skew it with ignorance. If you can drop your car for the time they need it and let them focus without stress calling every day, you will be impressed. Sweet and simple.

Unsatisfactory---Repairs done recently had my car 3 wks for $3k in body work-never did line finish…read morethe job to my satisfaction-after number of calls & dropping car there I gave up! I would not recommend this repair shop. After the fact sharing my experience with others am finding out similar experiences. I would never use Donell's again nor would I recommend this repair shop.

In terms of customer service, repair quality and (of course) price, Fazekas gets five stars from…read moreme! I had a couple dents in my driver door and a few scratches on both pieces of my front left fender. My car (2016 Honda Civic) looks now the way it did when I drove it off the lot back in January! Very happy and impressed with the job they did. I do, however, knock them one star because they do not accept debit/credit card which made it inconvenient for me to pay once the repairs were done. Just make sure you either have cash or your check book with you. Apart from that, amazing place. God forbid I need to have more repairs done to my car but if I do, I'm taking it to Fazekas!

I took my Volvo to Kilkeary's Auto Body a couple years ago after it was badly damaged. I was honest…read morewith them about what I could afford and thankfully they were completely upfront with me and told me to go to a place they recommended that could do the work for less. I very much appreciated their honesty.

Worst experience at a body shop I have ever had.. took my Mercedes Benz cla 45 cause they were…read morecertified by Mercedes Benz. What I come to find out there craftsmanship was poor, just as well as there customer service. This body shop only cares about clearing insurance checks and does not care. Car is still not fixed right and Tim kilkeary refuses to fix it right. Pretty much admitting he and his team do not have the skill to fix it right. You want headaches chose kilkearys auto body. This is the second time they worked on it and screwed it up..