Service!!!!!! Or lack of service! Keep the dog under…read morecontrol. Unreal to keep an untrained dog in a shop and expect to not take responsibility for the dog's behavior! Should not jump on customers when they are focused on merchandise.

Very knowledgeable staff an d great shoes. New location for store is much more open and brighter…read more Nicel to have a woman owned and operated store.

Oh my! Jeanine was so helpful. I'm from out of town, I'd never seen the assortment of Birks she…read morehad. And tons in my size. Tried on everything I could imagine. Did I mention I walked out with four pair? Great find.

Gene is an absolute gem! Hands down the best customer service I've experienced in sometime. He was…read moreattentive, extremely knowledgeable, and caring! Love that this is a store we've been able to shop generationally!!

great sign solid downtown location…read morei like the SAMS tshirts (nice price) Ann Arbor is definitely worth checking out

So many Levi's so many different color shirts to match the Levi's I love this store. The people in…read morethe store are very helpful very friendly it's a wonderful place to shop!

Great local spot for everything outdoor outfitting. Helpful and knowledgeable staff. Love coming…read morehere whenever we are in Ann Arbor!

Classic Ann Arbor outdoor stuff retailer. Nice experience today. Helpful staff. Lots of sales for…read moreFathers Day celebrations. We bought a pair of Birkenstocks.

Amazing, flexible, responsive service. The team here knew…read morewhat we needed and took care of us! We will definitely return!

I took in a pair of 50+ years old acme cowboy boots w/ the soles worn out. The workmanship was top…read moreshelf. I strutted them into a Dwight Yoakam concert looking good.

Really cute and homie. The people working there are nice and they talk to you and help you pick…read morethings out. I went there yesterday and im completely new and gave us a lot of recommendations of size and also other places. there are a lot of boards which could be a bit overwhelming but that was just for me. they are reasonably priced and you can get used ones for cheaper

No returns?!? Claiming "small business" as the reason. WTF? What does that have to do with…read moreanything? All that says to me is that you will sell anything at any cost knowing that if your customer isn't happy, they are screwed. You talked my son into buying a $90 hoodie that was too small for him. Then offered no receipt or exchange. Real nice customer service. Hope you're happy about taking advantage of a minor.

We absolutely love Dear Golden! The staff is uplifting and shows you things you wouldn't normally…read morego for. The array and variety of brands and vintage, is to die for! I could spend an entire day here. I wish they were open Monday's as that is my day off but... always come down on weekends when I can. I emailed the owner looking for a dress I had previously tried on in store and she had it available and ready online to purchase immediately! That timing was rare and special! I received it four days later! All the reviews about staff being snobby.... I don't understand at all. My partner and I travel to different shops such as this across the US and collect unique items... there are snobby people but dear golden... they aren't them. People reviewing saying they are, now that sounds snobby. I wish dear golden all the best and can't wait to return.

The reason I am posting this review on Yelp is specifically because of the response my Google…read morereview got (see attached screenshot). I kind of expected ridiculously high prices, it is Ann Arbor after all, but these prices were absurd. What I don't expect is to be ridiculed by the owner because of a simple spelling mistake. Like I said, thier priorities are backwards with no attempt to rectify the situation, only to make it worse after the fact online. I wish I could get paid to sit on my butt all day and ignore customers. At least I was greeted by a lady yelling from the back, but that is considered the bare minimum, just as another 1 star review is. If I could give 0 I would especially now after realizing this is how they respond to potential customers. I will never go back. The vulgar music that was being played throughout the store was my biggest concern at the time, but now it has shifted to the way they responded to me online. If you must buy from them (still way overpriced, I don't know why you would) order from etsy and don't subject yourself to being ignored and annoyed by incompetent store staff. After reading some of these other reviews here I am certain they had to deal with this same person, and it was probably the same person who made the condescending reply to my first review (see picture). I have a hunch that most of these 5 star reviews are either from the staff themselves trying to counter the honest ones or by someone who didn't have to deal with the lack of customer service that I experienced. If you're the owner of the place and you are reading this, please reconsider who you choose to be the face of the store, they are driving your customers away. If in fact the owner was the only one in the store today, and the subject of all the other 1 star reviews here, I would recommend closing your store and finding a new line of business because you are clearly not equipped customer service.

Wonderful service Beautiful clothing…read more Good values Friendly warm sales people Honest and sincere

What a unique, sophisticated and surprising selection from a rather unassuming storefront! I…read morenoticed a few quality pieces in the windows and ventured in, and I found the most polite and accommodating saleswomen/owners! Purchased a BEAUTIFUL dress, made in Italy, at a bargain price after discounts, along with some gorgeous pieces of jewelry, I cannot wait to return!

Love this vintage shop. Terrific selection of well-curated vintage clothing, from the 1950s through…read moreat least the 1990s. Prices are good, and the staff is friendly and helpful. Definitely worth checking out!

Super cute clothing, pretty pricy for used clothes even for being vintage. However the place…read moresmelled strong of feces. I had to leave because it was so strong, would have spent more time inside but physically couldn't.

I love how Shinola has a cafe downstairs on Main Street. I heard about it so I had to check it out…read more The vibe is very classy and quiet. I enjoyed the different drinks and there are lots of space to either study or read. The service was nice and they hand deliver the drinks to you. I personally never bought anything from the store but the coffee is pretty good.

Nice quiet place to just sit back and enjoy a cup of coffee, get some work done, or even chat with…read moresome friends. It's relatively dark and not that loud in here, so if anything, it's a place I would come to in order ro get some work done! The coffee itself was pretty standard. It was just the right balance between sweetness and coffee, and they gave a decent amount, so no complaints here!