What an amazing experience! I came in after not being welcomed at Von Maur. When I came in I was warmly greeted and told the sales girl/young woman I was looking for a pair of UGGs. I originally had no intention of buying a pair, I really just wanted to see what size I took then go home to decide on a color and style. I told her what styles I was considering but was concerned about my size. She measured my feet, my left was an 8 and my right was a 7 so we went with the 8. She brought out one style and they fit great. I asked her if they had any other designs they would be getting in and she invited me over the the computer and showed me all the ones they had on the website. I told her my concerns about the bow coming apart in the back and that I wanted to try on one more pair and she gladly went to the back to get me it. I loved the way the second ones were so easy to put on. We chatted a bit more and she helped me make a decision. They didn't have a pair in the store, so she ordered them to my house and it was free shipping. She also spoke with me about proper care for the UGGs and sold me a cleaning kit. She was so knowledgable, we spoke about UGGs for like a half hour at least, just having fun with the conversation and joking about other things. Thank you so much for making my experience so enjoyable employee: 230023, I couldn't be happier with my purchase! read more