Everyone in scheduling, insurance verification, and at the location were a pleasure to deal with…read more Every person was kind and professional, thorough with explanations, and got my husband a CPAP machine very quickly as he had been struggling for a long time. I really appreciated working with Healthcare DME and recommend them!

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

The people here are all super friendly, Fast and efficient service. They provide many diffrent…read moreservices and many diffrent medical supplies

I used to be a customer, but I am done with AMS. The people there are all friendly, but their…read moretechnology is bad. I've been a customer for over 5 years. Their technology has not worked for me, ever, and I have to call and ask for supplies. I often can't call during the day. The automated telephone navigation system cannot hear me - on any of three phones I've tried. The website ordering system never sends me supplies, even if I get a confirmation email from them. The only thing that works is to call, on the phone, during their work hours, and to talk to a person. This sometimes means holding. It's frustrating. I've given them feedback many times, and nothing is done.

Went through so many phone calls to find a place that accepted my insurance and had the product I…read moreneeded. After finding the right place I placed an order through CareLinc and received my product. I went to go place a refill and they all of a sudden did not offer the same product just a couple weeks later. The product is still available through the producer just not through Carelinc. ​

I work in hospice and our corporate office has a contract with Carelinc. We order quite a bit of…read moreequipment on a daily basis. Since I've been in my position, Carelinc has gone down hill in numerous ways. Their customer service is really lacking as well as communication. They just don't seem to care, are full of attitude (in a nice, condescending, professional way) and have no desire to really help the people they are supposed to service. Honestly, I don't care if they have attitude with me as long as my patients get the equipment they need to be comfortable at the end of their lives. But I receive terrible customer service and my patients do not get what they need in a timely manner. I would suggest calling around and reading reviews on DME companies because not every company will get you the right equipment, when you need it.

I loved this store! Great variet of colors, styles and…read morebrands! Friendly staff, and they make your visit way easier! I bought 2 ALLURA pair of sets, and I can sleep on them tbh, loved the quality Def coming back soon!!!

This place is okay for pickup of CPAP, but deserves a -5 stars for billing, they get paid and then…read moreclaim they weren't paid. the problem is there farming out billing to a lady who checks her PO box when she feels like it in MI, but payment address is in CHICAGO. I pay electronically and they can't handle that they are stuck in the 50's and expect a written check I guess. VERY POOR CUSTOMER SERVICE

I have been using ChelseaCare HME for my bipap supplies for over a year and have been impressed by…read moretheir service and responsiveness. Over the course of that year, I was struggling to find the right mask that wouldn't leak, would be comfortable, and would reduce my apneas. Mohammad (Mo) at CCHME was extremely helpful in helping me try several different masks until we found one that works well. Ordering resupplies is relatively easy, although they are in the midst of a transition to a different system.

This is a Polar service center. The place is an old farm house, not easy to get to but worth the…read moredrive. If you don't want to send your heart monitor in and have to wait 2 weeks, it's much easier to take it here. I've been taking my heart monitor watch in to this place for years. They are affordable and quick. Most times you can wait for them to replace the battery. I've had to leave it a few times, usually drop off by 9:30 and they call me before noon that it's ready. The woman that handle the office are pleasant and know the products

Five starts for Patrick, Rob, and LaDonna. Minus two stars for closing two stores in the last three…read moreyears. Troy location is an office building with limited selection.

I contacted Sun Medical for a cash price on 2 lightweight companion rolling chairs to assist in…read moretransporting my in-laws around the grounds of Graceland. Corey was Great!, he assisted in getting them sized correctly and gave us a great price. The road trip was perfect and the rolling chairs allowed my in-laws to enjoy every area of Graceland. A+++

I can't say enough good things about RX optical, Dr. Voss, and Maura. This is the third time I've…read moregotten glasses from them, the first I've had them do my prescription. This time I had them replace lenses in two pairs of glasses and ordered two more pairs. I had my eye appointment and they mailed my glasses for new lenses on Saturday. It's Wednesday and I already have my new glasses on. The prescription is spot on and they even adjusted my old frames in store to make them fit better. Definitely would recommend them!

I walked in trying to get some new Michigan gear, and oh my, this place is amazing. Anything you…read moreneed is here for any fan. The staff is amazing as well. Some items are a bit pricy, but that's what you pay for when you want authentic fan wear.

Found a sweatshirt in this store I was considering purchasing, but item had no price tag attached…read more Had them look up the item, and one of the workers went to the back of the store to retrieve, and print the tag. On the tag she printed out, it indicated it was a "Special Item" and "No Returns". I never even saw this until I brought it home. I was never told, (or shown) this item was non-returnable prior to purchasing it, and looking back I could tell the 2 workers knew they were doing something shady, and deceptive at the time. What kind of business does this??? In addition, the other item I purchased was priced at $100, but rung up for $110. I don't know what the deal with this store is, as I've never had issues with any other locations. I would say definitely buyer beware, and use caution if you do choose to shop here. Like so many others have said, this place is a downgrade, and really makes me miss the old M-Den.