I have had consistently bad experiences at the Westland branch. Customer service is the worst I…read morehave ever experienced in any department store, ever....unless you count Walmart. Recently I went down there to return an item -- big mistake. I should have paid the $8 to mail it back. Instead I waited for half an hour in line. There were two women at the customer service desk: a black woman and her manager, a blue-haired Mama June type, fresh out of the trailer park. Blue-hair was talking to a blonde woman she was apparently developing a serious crush on. They talked and talked and talked, recapping and repeating themselves, even though their transaction was over and customers were waiting to be serviced. Finally blondie walked away and I was next -- WRONG! Blue-hair decided now was the perfect time to take a break, so she waddled slowly away leaving only the black woman working the desk. After a long wait, the black woman finally finished with her soul sister and was very surly with me. She ordered me to "remove the items from the bag." Apparently her arms and hands were broken, she couldn't take the two SMALL items out of the OPEN shipping bag...so I took them out for her. She then proceeded to ask why I was returning the items. Irritated by my needlessly long wait and her foul attitude, I was not in the mood to repeat answers I already gave when I processed the return online. So I replied "I already answered those questions when I did the return online." No pleasantries, no apologies for the long wait and definitely no customer service skills from either of these two. AVOID THIS STORE AT ALL COSTS. Do your business online through the JCP website and have your items shipped back and forth. It's worth the extra cost!!!

A super compact JC Penney store in an almost defunct mall…read more This place was packed full of shoppers on a Saturday afternoon. Lots of sales and coupons everywhere. So many clearance items that we never got in the Toledo area. There was one large checkout with about 8 cashiers dining up purchases. I hope they keep this store open.

Very clean store and well kept. Personnel were polite and helpful. Very big selection and I was…read moreimpressed.

Great customer service with Sam.. Thanks for your help. The…read moreother two ladies walked past us as if we were invisible. A job well done Sam. Maybe, it was the color of our skin. The other workers were too busy talking to one another.

The lady working the fitting rooms was not doing her job and not monitoring them so I walked in not…read morerealizing I was supposed to get a card?? When I walked out she got very aggressive and hostile with me and began yelling at me in front of other customers in the store. Literally how are you going to treat customers that way when it was you who weren't doing your job in the first place ? She then continued to glare at me as I walked around until I felt uncomfortable enough to leave

I stopped by to by a blanket, their selection was bit limited, but after spending some time going…read moredown the aisles and checking each item, finally found one that I liked. The price was good, $30 for king size Calvin Klein blanket. Checking out was simple, waited less than few minutes. Spent more time looking for the item then waiting in line to pay for it. This place looks a lot bigger than it's sister store in west side of Ann Arbor and parking is a lot easier to be honest at this location. I'll have to check out their other items next time I'm in the areas.

The perfect place to find your children school uniforms. They also do embroidery for special items…read moreyou want to make personal. I'm a true supporter of small businesses in my neighborhood. Educational Outfitters is needed in my community to provide the beautiful uniforms for our future leaders of TOMORROW!!! The perfect place to dress your little one in style. Thanks Barb and May for the lovely embroidery you do for me!!!

We have used Educational Outfitters for our daughter's school uniforms for years and have always…read morehad a great experience. Our daughter is in high school now, and we wouldn't go anywhere else. The facility is always clean and well organized making shopping easy and stress free. The staff is absolutely amazing, friendly, knowledgeable, and always willing to go the extra mile to help. They make finding the right sizes simple and are always patient, welcoming, and professional. The quality of the uniforms has been excellent, the prices are exceptional, and the customer service is outstanding. We always leave feeling appreciated as customers. I highly recommend Educational Outfitters to any family looking for quality uniforms, exceptional prices, and outstanding service.

This is a good location! They typically have a nice variety of shoes and accessories. I like the…read morestock they select on a regular basis. Now, for the holidays, they have a really adorable selection. They have a good stock of Ugg and Koolabura boots, some new ones I have never seen. They have ample Doc Marten boots and other similar products. They have the most adorable cozy slipper socks with popular characters like Spongbob and Baby Yoda. It was very hard not to overbuy since this season has so many great finds. My only disappointment on this trip was the lack of variety of Hunter boot products. I often find some fun colors and varieties, but since I shop DSW on a regular basis, I never know what will be in stock next time.

I was over in the area visiting my parents for Sunday brunch and had a really great shopping…read moreexperience here. I first stopped at the local 12 Oaks Mall and the majority of the shoes that they have there are Nike brand. Not just one store but Foot Locker, Finish Line, Macys all Nike and a few other brands mixed in. I was looking for running shoes and Nikes running shoes are not for me. I stopped in and was greeted by the lovely Jess who went out of her way to check on me and talk to me several times before I made my purchase. She even offered to check online inventory if their was something I had an eye out for but didn't see it in stock. I was particularly impressed with her ability to explain what the soles on the bottom of the shoe are for and the difference between different running and terrain running shoes. In the end I went with a pair of Brooks running shoes and was very happy with the purchase and the price. It was the same price as Amazon so I was pleased with my purchase and Ashley at the register told us that there was a triple points coupon online that we wouldn't have known about otherwise to use on this purchase to get our rewards faster.

This is a fun place. I often bring my child here for clothing. We recently purchased a dress. I…read morelike their return policy. We are not sure if it is what we want, but they assured us we could return it. We typically do not end up returning products. I have bought so many Dry Goods items as gifts. I like their slippers. This is a nice location, it is fairly large with plenty of places to try on clothing and an entire room of sale items. The people working here have always been helpful and pleasant. They have a good selection. Personally, it is not my favorite location, I do like the smaller store in Rochester, they seem to pack in a bigger variety of items, but we come here from time to time when we are in the area.

I loved this store! Great variet of colors, styles and…read morebrands! Friendly staff, and they make your visit way easier! I bought 2 ALLURA pair of sets, and I can sleep on them tbh, loved the quality Def coming back soon!!!

I love a dance store that's fully stocked with great friend service and nice personnel. Due to the…read morefact that there aren't any more dance supply stores downriver we had to venture out to Dance World in Livonia. I am thoroughly impressed with the items they have. Considering that many in the area love this place I was elated that they had exactly what my daughter needed. My new go to fir dance stuff!!

Just caught their 20% off back to dance sale and these people are the best. As a non-dancer, going…read moreinto one of these stores can be intimidating. They were helpful and so kind. Fast service. They went out of their to help me find the precise tights, shoes and leotards my daughter's dance classes required. And they were affordable! Check out their clearance bins for discounted apparel and shoes. Well worth the drive out from dearborn. And they helped me the entire time with mustard on my face HA HA. No one ever batted an eye. Really great first experience. Thank you.