I will never come back to Buckhead Nail Studio. This is the 2nd incident I believe was handled incorrectly and safety was not taken seriously. I like to stay consistent with where I get my nails done so I've been going for 3 years (although not always pleased, I'm easy going and get simple nails so usually I find someone who is good) but this incident was my last straw. For starters, every time I find a good,consistent person, they never stay more than 3-6 months. So it's exhausting getting used to someone's good work and then having a bad experience when they leave until you get someone else good.
This time however, I called on Sunday and asked for my usual people. The person who I asked to do my hands wasn't in so they assured they would give me someone good. They did not. She literally tore my nail while I was supposed to get a soak off and full set then proceeded to tell me she would just wipe it with alcohol and it would be okay. Absolutely not! I am currently pregnant and in no way was I going to risk an infection getting tips and a full set over a ripped, bleeding nail. If I let her, she would've. So instead I just got polish over it bc I had an event to go to as well as wanting nails done for my gender reveal. Completely ruined my Sunday. They told me to come back in a few days once it healed but still charged me $108 total for my pedicure and manicure saying I could get a $10 discount. Wow. I expected my hands to be free considering I was injured but I let it go and just paid because I'm not confrontational. I was also told that my full set would be taken care of.
I called on Friday (5 days later) and asked if I would be able to come in for the full set now that my finger was no longer bleeding / sore and was told it was okay. When I got there, I was told that my full set would be free if I removed my Google review. At the time, I hadn't made one so I told them it wasn't me. Boy was that a mistake because at the end of the service they tried to charge me $65 for the set that was supposed to be free from the jump considering the circumstances. But that's not all! The full set was supposed to be a simple ombré. The ombré was terrible. Shape was horrible and it was not blended AT ALL. The photos were taken when I was told to wash my hands bc she was done and that she would apply the top clear coat. Terrible. I guess because they knew I didn't do the review, they didn't care who did my nails. Highly disappointed. I ended up just getting polish on top bc there was no way that could be fixed. The manager tried to make me stay so that he could redo the entire set which is insane considering the trauma my nails had already gone through. Anything to make me pay. I was not about to let them soak them off AGAIN and redo acrylic. I had to go back and forth with them just to be able to walk away without paying for this terrible job done to my hands. I now have to find another nail salon to correct it but I'm waiting another few weeks. Shame on you guys. Dana has always done my toes and has always been consistent with doing a good job but that's the only person I can say that about. It sucks I can't have her anymore but I refuse to step foot in that nail salon again. I will also be posting a video on tiktok about my experiences so that I won't type much more. Avoid this place. Safety is not priority or good customer service to those who are loyal customers. read more