TL;DR: finished product, excellent; experience, deplorable…read more
I've been waiting awhile to write this review - our contract was signed at the end of May 2021. I've put a huge effort into accurately representing my experience with the following details and making sure I'm being fair so I hope that whoever reads this review can get a good picture.
We asked 4K for an estimate because we had seen their signs in yards in the neighborhood and the work they did looked great. We had I 5 different companies bid for us, and selected 4K because of their work we saw, and because we were so impressed by our initial meeting with Nick - so impressed, in fact, that we recommended them to my parents, who also hired them. Nick explained absolutely everything, down to how the siding would be installed and we felt very comfortable. We also liked that they are a local, family-owned company. We paid half up front (materials) and then agreed to pay the balance (labor) over the next 8 months.
The roof was completed first (in June 2021) and was a complete tear-off. The crew was done quickly and despite leaving nails all over my yard, they were fine.
The siding and gutters are a different story. Due to other customers in the queue, they couldn't start right away. Totally understandable. I work in international logistics so I am well aware of supply chain issues with material shortages, transit times, etc., and am not unsympathetic, but we were told that all of our materials were made in the US, so I cannot explain the constant delays with our siding.
We were contacted in early September and told that everything came in. The crew (different than roofers) came to start taking off our old siding and put up foam board. They only worked a few hour hours at a time and then left for the day. I am guessing that they were double scheduled and then had to go to another job. One day, a huge storm was rolling, and they were rushing around picking up their tools and loading their truck rather than addressing the exposed wood walls of my house, which hadn't yet been outfitted with new foamboard, and would have been soaked from the impending rain, and could also invite water penetrating, mold, etc. Luckily we were home and could tell them what needed to be done.
Everything was finally delivered October 4th and the crew was due to start that Wednesday, weather dependent. I booked my dog to go to doggie day care that day so he wouldn't be in the way and/ or traumatized by all the noise and new people around. The crew didn't show. So I was out money for daycare. This happened a few days. After a very angry call to Nick, the crew arrived on October 7th at 2PM. Nothing got done that day. The first piece of siding went up on October 8th.
Since this happened during COVID when everyone was at home, we were present to oversee everything happening (or not happening). My husband would frequently speak with the crew to get clarification or to make sure they were aware of something that had been done incompletely or incorrectly. Apparently this caused quite an issue, because then Nick contacted us and told us that we were not to communicate with them any further. This was a huge problem for us. First of all, this is the single most expensive investment that I'm making in my home and I'm paying you to do it correctly. It had better be correct. Second, why in the world would you take the time to explain to us why and how everything was to be done, only for us to observe it not being done that way? This was incredibly frustrating because the next time we did have an issue we had to contact Nick, who was often an hour + away and he had to come over to address it. This caused a ton of delays.
Now to follow up on referring 4K to my family. As were so impressed with Nick's presentation over the other companies we had quote, we referred them to my dad, who also hired them to do his house. His start date kept getting pushed further and further back and there was always some sort of excuse - the wrong color came in, they had to wait to "bundle" their order with someone else's, etc.
We found our very late into our installation (months later) from my dad that Nick had left the company, which explains why our calls had stopped getting returned. Our new contact was Anthony, and he cut us a check to pay for some of the money we lost on sending the dog to day care unnecessarily.
My dad also told us THE ORDER FOR HIS SIDING WAS NEVER PLACED. Dad fired them and Anthony did give him his money back after several phone calls, but ultimately Dad passed away before he could see his house siding done (obviously by another company (it looks great)).
At the end of the day, am I happy with how my house looks? Yes. It's gorgeous, and we've gotten many compliments from neighbors and friends. If that's the only factor that went into my review, then it would be 5 stars.
Taking everything into account, our overall experience with 4K was pretty terrible.