I had a genuinely disappointing experience at Bucherer. I walked in fully prepared to make a serious purchase. I wasn't just casually browsing -- I had done my research, narrowed down models, and was ready to spend a significant amount of money on a luxury watch. This wasn't window-shopping. It was a real buying visit. Instead, I was met with indifference. Several sales associates were gathered together talking among themselves. Not a quick internal discussion -- actual socializing. I walked the floor, looked at displays, and stood near the counter more than long enough to be acknowledged. No greeting. No "Can I help you?" Nothing. What made it worse was that their attention clearly shifted when other people walked in -- particularly women -- while I remained invisible despite being ready to transact. In luxury retail, service is supposed to be part of the experience. If you're selling five-figure timepieces, the baseline expectation is attentiveness and professionalism. The irony is that they likely missed out on a very real sale that day. I came prepared to spend a substantial amount, and I left with my money still in my pocket. There are too many other authorized dealers and boutiques that understand customer engagement for me to chase someone down just to give them my business. When a store loses a ready buyer because staff would rather chat than sell, that's not a small oversight -- that's revenue walking out the door. I hope management takes this seriously, because luxury pricing demands luxury service. On this visit, it simply wasn't there. read more

What's with the name change?? When I worked in NYC, how I came to know the brand was the small Tourneau shop on the corner of 7th by Penn Station. Now it's Bucherer Roosevelt Field, a well respected name in the industry. I've been coming to this location for watch batteries and Rolex tune ups. The technicians on staff are certified to work on many different brands of watches. Except they no longer service Shinola. (I went to the other watch place in the mall) While browsing around the store while waiting for them to find my watch from repair, I noticed the sales people were very courteous and professional. They said the store offers a watch trade in policy and secure the financing. It's nice to know I don't have to travel into NYC to purchase high end and quality brands. read more

I finally got the call and was able to purchase my watch recently, and I couldn't be more pleased with the experience. I want to give a special shoutout to the incredible team at Bucherer Roosevelt Field--especially Janny, Brenda, Sonia, and Shar. From start to finish, the entire staff was courteous, professional, and truly made the buying process seamless and enjoyable. Their knowledge, patience, and attention to detail made me feel confident and valued as a customer. I highly recommend this location to anyone in the market for a luxury timepiece, and I look forward to doing business with them again in the future. Thank You Francis read more

Excellent service. Clean store with staff who know their watches well. Tran and the sales associates were excellent at helping us pick a watch and ring. Conveniently located inside the mall and great service rooms for privacy. read more

Needed new batteries for 4 watches I bought decades ago. They still honor the lifetime battery replacement and my watches are still ticking. The attendant Silvio is very courteous and respectful. This is a great place to get watches! The world's number #1 clockmakers! read more

We came to get our rolex inspected and ended upgrading. The whole process start to finish was great. Tyrone was so kind and diligent inspecting the watches. Very honest and hardworking and most importantly trustworthy! I wouldn't go to anybody else, he knows his stuff! With the trade in he gave us his honest effort and we were so comfortable and confident in his evaluation that we went for the upgrade. We were then directed to Alex, who completed our transaction. He was just as great. Very smooth process. He was patient and diligent with all the paperwork and explaining all the need to knows. So we are ecstatic with our purchase! read more

Wonderful experience with Ms. Janny S. and the staff at Bucherer Roosevelt Field Mall. Janny was professional, attentive, and most helpful in my quest for a new timepiece to celebrate a life's milestone. Thank you. June10th : Visited again to meet/speak with Ms. Janny S who was tending another client. Charmingly assisted by Sofiya. I reiterated my interest in purchasing that perfect timepiece to commemorate a lifetime achievement. Thank you, Bucherer at Roosevelt Field Mall. Sept.1st : Thank you, Janny S, for today's pleasant surprise. Wonderful purchasing experience. Looking forward to shopping again. Janny S, thank you. read more

I had an amazing experience at this Tourneau. The staff is great from the management team, but specifically would like to call out our rep within Rolex Sofiya. Sofiya was extremely knowledgeable about all things Rolex, and really helped me make the best decision when buying. She was fast, extremely communicative, and very accommodating. I purchased a watch for my wife and asked Sofiya to follow up with me my watch came in. Right when my watch arrived I was notified. They even helped and ordered extra links for my watch. This location and Sofiya specifically will be my permanent contact moving forward when purchasing watches. When buying a very expensive item you want to make sure everything goes perfect, and that's what happened with the team at this store. Thank you!! read more

Bucherer - Jewelry Near Me - Garden City, New York

See all

I would not recommend Bucherer at Roosevelt Field Mall, but instead recommend Tourneau at Walt Whitman Mall. I wanted a Cartier watch for my wife, and after checking the item on Tourneau's website for in-store pickup, I decided to go to Bucherer at Roosevelt Field Mall. However, the saleswoman there was not helpful at all. When I asked about the particular Cartier watch that was shown as available for in-store pickup on the website, she didn't even know which item it was and then told us they didn't have it in stock. My wife then looked at other Cartier models and found a different one she was interested in. However, the salesperson seemed disinterested in selling the watch to us. So, we decided not to purchase a watch from Bucherer at Roosevelt Field Mall. Instead, we checked the website again for pickup availability and decided to go to Tourneau at Walt Whitman Mall. The salesperson at Tourneau at Walt Whitman Mall greeted us warmly and was very helpful and knowledgeable. They did, in fact, have the item in stock, and our experience in purchasing the watch was very enjoyable. The salesperson answered all our questions and even offered us refreshments and chocolate. I will definitely purchase another watch at Tourneau, but I will not go back to Bucherer at Roosevelt Field Mall. read more

I came in the store today to sell a datejust I had and was offered a really low price way below market like Really bad ' there pre owned pricing is insane also you can literally get the same models for 20 percent less at any watch dealer WONT BE COMING BACK I ADVISE YOU TO STAY FAR AWAY! read more

Where do I start with my experience with Whitney at Tourneau? First off, customer service is top notch. Whitney and the team are polite, respectful, and are very knowledgeable about the products carried within their store. Whitney allowed Christmas to come early when she got me my watch I requested in a expeditious fashion. Me and my family are very big into collecting luxury watches and jewelry in general. Tourneau will now be our one stop destination for all of our jewelry needs. Thank you again! -Andrew read more

After looking at watches on Tourneau's website, I knew exactly which one I wanted to purchase for my husband. I called the Roosevelt field store to inquire about buying the timepiece. I sent my credit card information to the salesman and received a message saying that the watch was already sold. I was very disappointed. When I went back onto their website, another piece (same model) was there. I called the salesman again, but for some reason, he could not be bothered to help me. I called the store three additional times looking for help, but he kept answering the phone. This was such a frustrating experience! After reading some reviews on yelp, I decided to drive out the Walt Whitman location. Here, I was greeted by friendly staff who had the watch I wanted (Rolex air king) delivered to their store and on my husbands wrist within 3 days! read more

I have to call out SA Janny for a wonderful experience here. I put my name on the list for my grail watch back in January, not even imagining I'd get a call back this year as this model is extremely rare. I followed up periodically to register my continued interest then BAM! While I was out in my yard finishing up my Labor Day BBQ, I get "the call". Suffice it to say, I was there to pick up my watch the very next day. Thank you Janny, I hope to buy more watches in the future! Highly recommended. read more

Fast forward 5 years I just bought my second Rolex here. Janny Shea is again super helpful. I'm very happy with the experience!

At first I could not stand to put my foot in the door as an asian lady completely blew me and my boyfriend off when we were looking for a Rolex because we are young. But for some reason he decided to go back just to look at what they had in stock.. that is when we met Ilse! Best part of the store is her! For any watch needs I truly recommend going directly to her! Thank you ilse for all your help with my boyfriends rolex purchases! 3 purchases in 5 months I would definitely like to tell the asian lady to go suck it! read more

Walked in to the roosevelt field mall store to get my Cartier watch serviced. The watch had stopped working a while back because the battery died. Since my watch was bought here, they replace the battery at no charge. I was told to drop the watch and come back in 30 mins. Not bad but i think something as a battery replacement can be done in 15 mins or less. Quick in and out service. read more

Bought my watch here. They adjusted the watch links for my wrist. Summer time came and I had to add a link back. They told me to come back in 30 minutes. However they weren't able to put the links back together and told me someone messed up adjusting last time where ever I took it. I had to pick it up the next day. Originally they tried to blame me. Will not be coming back to this location. read more

This is my second purchase this year. And cant thank Ilse and tourneau of roosevelt field for another great experience. Ilse has always been great, knowledgeable, and gives you the best experience buying the watch. Ilse has a customer for life from me and i cant recommend her enough. Its great to see the measures Tourneau takes during covid times to make their employees and customers feel safe with precautions. So, during peak hours, little bit of wait is expected and for me reassuring knowing its for the best interest of the customer. read more

I do understand that special safety measures are being taken to ensure everyone's safety, but when you see several employees leisurely strolling inside the store with only 1 customer inside, as 7 people are lining up outside waiting to be let in when someone is available it makes you wonder... are we here to buy a mr softee cone or a $6000 watch?needless to say that 4 people gave up and walked away as I am writing this review... I waited outside for over half an hour with my 74 yo mother and nowhere to sit, once inside I complained and was told they were understaffed and on top of it they did not have the brand I wanted even though they are an official authorized dealer! shame on you Tourneau for your poor and rude customer service I took my business to a competitor and bought the watch the same day and it was a breeze. I will never return to le Tourneau and will never recommend it. read more

Despite my previous bad experiences from a few Rolex authorized dealers, I must truly say that this store is definitely worth a trip from Brooklyn time and time again. If you or anyone else are in the market for a luxury time piece, please go in and specifically ask for Whitney. She is by far one of the best out there in my opinion. Her positive attitude alone is a great attribute to the store. When a person makes you feel at home , knows you by name and doesn't view you as a quick sale client, truly says and means a lot about them. read more

The staff was friendly and very knowledgeable about the different timepieces. I brought my Rolex here to get my crystal replaced and to get my watch serviced. It took approximately four weeks. Just as i was beginning to suffer from separation anxiety i received the phone call i was waiting for. My watch was ready for pick up. I didn't even recognize my watch when it was brought out to me. Not only were all the sracthes removed the watch was polished to perfection. It was almost blinding. It looked as good as it did when I purchased it 15 years ago. read more

Bucherer - My fa - Jewelry Near Me - Garden City, New York

See all

I've been coming to this location for years and have always received excellent service. Ask for Whitney Bishop when you visit and you will not be disappointed - she is knowledgeable, warm, and attentive. She makes the process easy and never adds pressure to decisions that require time and consideration. I look forward to remaining a client for years to come! read more

Pretentious, condescending, and worst of all, uneducated on watches. Sales people are completely clueless other than on the price tag of each watch. Not a dealer to start a relationship with. Take your business to London Jewelers. read more

This is where i bought my very first Rolex Submariner , Nick was very helpful in assisting me in which one to choose

This is a review of their service counter. The lady that helped me with my watch was condescending and rude. She just pawned me off to the technician and didn't bother saying anything to me afterward. I get it, your job sucks but at least have some desire to help if you are in customer service and want business in their retail section. I also heard another customer explaining how their watch was 'fixed' by placing the part backwards and crooked! Terrible. read more

My father wanted to get the battery changed on his Tag Heuer watch, however when we went to Tourneau we were not accommodated accordingly. We felt as if we were discriminated and ignored. We are people of color, specifically Asian, and we didn't appreciate the treatment of the employees. When the other customers who were not people of color, specifically Caucasian customers, entered the establishment they were welcomed immediately and accommodated very well. My father was rushed whereas the lady who bought a Rolex, was accommodated attentively. We hope the service changes since we have been coming here regularly to get his batteries changed. It may be just a battery change but everyone is a customer and should be treated equally. read more

You wanna talk about a poorly trained sales staff and poor customer service. My wife and I went in there looking for a Michele watch. The sales person (mid aged, bald and black framed glasses) who has a personality of a pear came over and made us feel he's better than us. When I asked how much was the watch, he made a conscientious effort to enunciate that "it's ONE THOUSAND AND FIVE hundred dollars...sir!" as if we can't afford it. Of course what he neglected to recognize was the Panerai Radiomir on my wrist...lol. I'm a long time New Yorker with a very thick skin, so it takes a lot for me to get annoyed. This is my first and last time shopping there. Oh forgot to mention that we went to London Jewelers afterwards and found same watch for 20% less. read more

Some of the worst customer service I have ever received in my life. I'm only giving this place one star because that's what I need to give it a review. I popped in earlier this evening to potentially purchase a watch for a friend's birthday. When I walked in, I was the only client in there; the sales people were standing around talking to each other. I politely asked if I could see a particular brand of watches. When the woman did not hear me, I repeated myself and an older gentleman hesitated to help me. I asked to see the same watch with two different bands. When I asked to see the first one, he hesitated to get it for me, stating, "This is $495." I said I know. When I asked to see the other one, he said, ".... This one is $750" in a very condescending tone. He continued to tell me that $495 for a watch is very fair. I never once said anything about having a hard time affording these watches. In the entire five minutes I was there, this man looked down on me as if I could not afford to purchase the watch I was looking at. I told him to have a good night and made my purchase of the same exact $750 watch at Macys and my saleswoman was absolutely lovely. Stay far away from this place. If you are already at Roosevelt Field Mall, make your purchase at one of the department stores instead. This place deserves no business at all. read more

This review is *solely* about the service and repair side of this store. OK - a little secret about me - I'm crazy about watches. I have way too many of them, and when it comes time to service them, I'm very picky about who I leave them with. Tourneau - I generally feel like I have to tolerate them, and it takes some work on my part. Having previously only patronized the NYC stores, I've become used to the pretension and attitude directed at you when you walk in. The Roosevelt Field store wasn't much different at first, but that all changed once I got past the salesdrones hovering around the front of the store. Gail is an absolute gem, a consummate professional who loves what she does, has a great demeanor about her, and knows her watches inside & out. She swapped batteries on 3 of my watches in about 40 minutes, immediately recognized and apologized for not having a replacement band for one of my watches, and advised that a fifth would need to be sent out due to it being damaged beyond her ability to repair in-house. Seeing a Breitling certificate in her name on the wall, I knew I could trust her word. Best of all was when she looked at what I had on my wrist, frowned, asked me for it, and proceeded to give it a quick once-over touch-up. Smart lady, as there were some snazzy watches in the display case under the repair station that attracted my eye... I know where I'm coming back whenever any of my watches need some TLC. Who knows, I may end up updating this review for the sales side of the store... read more

Costumer service is the worst!!! Salesgirl was not knowledgeable or interested in helping at all. I came with the watch model I wanted to purchase that I saw on Tourneau's website. First, she told me they didn't have this watch at the store but she can have it delivered. After taking the item number and running it through the system, she said the watch was sold and there is nothing they could do. I walked out of the store, went on to Tourneau's website and purchased the watch online........how is it possible that Tourneau's salesperson couldn't assist with a basic sale transaction??? read more

I bought an IWC Aquatimer from this store. When I got home and took the watch out of the box it quickly became obvious that it was either a used watch or a fake. It lacked the IWC security tape on the back, and the box itself was labeled for a different watch, and some of the documentation was missing. Very disappointed! Will be returning in the morning, and even if they replace the watch this was definitely not a first class experience. read more

This place is amazing , they have all the top notch watches your looking for !!! It can be a nice watch to a limited edition watch they got it all . Check this spot out and the staff is very helpful . read more

See all

It's a very expensive watch shop..! On that note, its well worth the experience and service it delivers. I've owned my watch purchased here since 2001. Great experience back then and to this date, any issues I have no hesitation bringing it in for free battery replacement, cleaning and maintenance. The staff is incredibly nice and always treated with respect on each visit. read more

Try getting someone to answer the phone. Been leaving messages to call me back for 7 weeks. In a Covid world I'd prefer to find out if they have the watch I'm looking for by phone rather than expose myself going into a mall. read more

I went it for quick service. Brenda the service manager was very friendly and professional. I highly recommend this location.

I had the pleasure of dealing with Ilse today. Walked in and immediately greeted with great customer service. Was able to buy a Tudor and talk about watches. She was knowledgeable, and was able to answer all my question even about other brands. She made the whole buying process smooth and stress free. I can honestly say I left the store happy, and I hope to return to deal with her for future purchases. read more

Tourneau is a friendly and knowledgable place. Whitney is the best associate there. She is friendly, personable and remembers who you are! I would recommend reaching out to Whitney for your next luxury watch needs. She will work hard to get what you want. read more

Terrible experience ! Sold me a Brietling but wouldn't honor warranty and quoted me $800 to fix it. The I'll-trained staff didn't know how to set the date on this watch. I visited 3 times to get this sorted out but each time I went it was a new employee at the service center, who was clueless, and the sales rep Mike who sold me the watch offered no assistance. I have bought 5 watches here but the customer service has always been lousy. I will now take my business elsewhere. read more

This is a very busy store and location, and you should expect to wait a little bit in order to get into the store. However, on the occasions that I've been there I have been pleasantly greeted and respected. Special thanks to Ilse Hernandez for her professionalism and knowledge of the Rolex brand! read more

Poorly run store with unhappy staff who makes no secret of their unhappiness. Over priced battery replacement costs are a scam although technicians are helpful if needed. Sales staff is good especially Alex and Ilse who are knowledgeable as you'll find anywhere Good selection of watches but little room for negotiation on price. read more