Watch fixed, took some time but the store reached out to me to pick up my Citizen watch that had…read morestopped working. I recommend calling often to make sure nothing is wrong with your job

Excellent watch repair service! Mr. Elias is honest, professional, efficient, and clearly knows his…read morecraft. My watch was repaired quickly and returned in perfect working condition. Mr. Elias was friendly and provided great communication throughout the process. Highly recommend for anyone needing reliable and high-quality watch repairs!

Pleasant experience with nice,processional people. I'm very satisfied with my watch sizing and will…read morebe returning.

John is the man. I took my Submariner to him for service and to replace a defective mainspring…read more Tourneau and Rolex wanted roughly $1200+, but John did it all for $750 all in. He also has great sense of humor, I may add.

My father brought his Omega Speedmaster Moonwatch to be fixed by John Frucci. He gave them a…read moredeposit of $500. I have texted John Frucci multiple times, and sent him a picture of the receipt. He did not get back to me. It was only when I told him that I was going to the police that he texted me and said he would look into the watch. I never heard from him again, although I have tried to contact him multiple times. I believe he is taking advantage of my 80 year old father.

I went to Frucci Jewelers looking to (possibly) purchase an engagement ring. they came very highly…read morerecommended. The tall gentleman, whose name I believe is "John" was very professional and patient with me as he gave me a complete lesson on diamonds and even showed me several examples through a microscope. I did not purchase anything on my first visit but returned after looking around a bit with other stores. I eventually return to Mr. Frucci and purchase not only a diamond engagement ring, but had my watch repaired, as well as buying my mom a pair of earrings. They are absolutely the only people I will go to now because I feel that they are the only honest game in town. Jim Germanakos Elmont

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

My husband and I had such a great experience working with Sue to design my engagement ring last…read moreyear that we came back for wedding bands as well. Sue was so friendly, helpful, patient, and responsive during the entire process and everything turned out beautifully! They were ready so quickly, too - we couldn't have been happier. It was nice meeting Ziggy as well and you can tell they really are attentive to a customer's needs. Customer service is top notch! My husband grew up in the area and highly recommended Busy Bee, so it was all very meaningful for us. We would definitely return in the future!

Worst customer service. Makeup prices in their head. Poor quality…read more My boyfriend bought me a diamond bracelet from here- in which they gave him different prices on different sized diamond bracelets which is fine. But when I went in to exchange for a smaller diamond bracelet they gave me a different cost than what they told him when he was comparing them Fast forward a few months and my bracelet broke! Went in to get it repaired and charging me $30 to fix when it didn't even last a few months! Will not be back- highly discourage anyone from trusting their jewelry with this place

EXCELLENT SERVICE!!! got my new watch resized! super accommodating gentleman! EDUARD IS THE MAN!!!!read more

I've been to Lana's Jewelry a few times over the years. First to buy an emerald birthstone ring,…read morethen for switching out some watch batteries and most recently to get my wedding band and engagement ring fixed. Long story short, had to get my rings cut off a couple of years ago at the hospital and sadly, they were mangled!! Brought it in to see if they'd be able to help at all. Given how bad the hospital had left my rings, I did not have very high expectations. Shockingly, I'm thoroughly impressed with how my rings turned out and forever grateful to them for giving me the ability to wear them again!

Gary came with his apprentice and worked on my grandfather clock. The clock was old and had issue…read morewith movement. Gary fixed it in no time. I will recommend him to all of my friends. Thank you Gary. You are thee best!!

Very helpful in servicing my parents grandfather clock. Gary was responsive and was available to…read morecome by their house . Highly recommend !

My nephew was just drafted by a major league baseball team. To celebrate him and for good luck, I…read morewas shopping for a particular charm. Time was of the essence. One jeweler in Bellmore was closed, the other didn't have what I was looking for and pushing other charms on me. Not appreciated. The staff at Philip Joseph was friendly, understanding and had exactly what I was looking for. The price was very good. I asked for a jump ring, and they said they needed to see the chain. The next day I went back with the chain, broken, and asked if they could rush the repair as his flight is leaving in just a few hours. Within the 1/2 hour they called me back, told me the repair was done and charm, ready to go. SO ACCOMMODATING and they made giving my special gift so easy. Many, many thanks. I've found a new jeweler.

If I could give 0 stars here, I would. The customer service here is DISTURBING. I cannot believe…read morethis place has been in business for as long as it has considering the way they speak to their customers. The rest of these reviews are likely fake, written by the unprofessional people who work there. My sister got her wedding band here about a year ago. She works from home, and is very careful with how she treats her jewelry. Twice now, she has noticed diamonds have fallen out and/or cracked. The first time she spoke with the jeweler, they repaired the ring, but said they could not guarantee it wouldn't happen again and said "diamonds break." My sister was blamed for the diamonds breaking. The second time my sister went back to the jeweler, she was met with anger and hostility. When she walked in, the jeweler asked "what did you do?" Once again blaming my sister for their poor quality ring. The OWNER of the store said "maybe your brain waves broke it." They compared the diamonds falling out of her ring to a car malfunctioning after purchasing from the dealership. If this were the case, one would bring their car back to the dealership and expect it to be fixed, however, they refused. My sister decided to go to a real jeweler for a second opinion. This jeweler explained that this ring shouldn't have been sold to her in the first place because these tiny diamonds are prone to falling out or cracking. Would have been nice to know, and a legitimate jeweler would have been transparent about that rather than just trying to make money off a customer. Expect your diamonds to break if purchase from this jeweler. It's one thing to have poor quality jewelry, but another to understand customer service. These is a poor excuse for a business.