I walked into Gennaro Jewelers needing my tennis necklace repaired and walked out with not only a…read morenecklace that looked brand new, but a solution to something that had been bothering me for the longest time. I genuinely cannot say enough good things about my experience here! From the moment I walked in, Eric was welcoming and thorough. He took the time to inspect my necklace and explain what needed to be fixed. I was then brought downstairs, where I got to sit and watch Herman work on my necklace up close on a TV screen. I could see every little detail of the repair as it was happening, which was fascinating! While I was downstairs, Courtney came over and started explaining everything to me. At this point, I felt like I was on a little excursion tour and I was loving every minute of it! She shared how Herman got his start in jewelry repair when he was just 9 years old in Ecuador and how he's spent years perfecting his craft. Watching him work while hearing his story made me appreciate the craftsmanship that much more. My necklace was repaired, cleaned, and polished to absolute perfection. But here's where my experience got even better. While I was downstairs, Diana complimented me on my necklace and the diamond earrings I was wearing. What she didn't know was that those earrings had been driving me CRAZY for the longest time. Because of their size and weight, they would constantly tilt downward instead of sitting beautifully on my ears. It's such a small thing, but when you have beautiful earrings, you actually want people to SEE them! Diana asked what kind of backings I was using. I told her screwbacks, and she smiled and told me to come find her upstairs when I was finished. Well, I did, and she pulled out these jumbo-sized screwbacks and said, "Let's see if these work." She cleaned my earrings, had me try them on with the new backings, and I kid you not, I got emotional LOL. My diamonds were FINALLY sitting upright and looking the way they were supposed to! She jokingly called them the "magic bra" for earrings, which honestly couldn't have been a more accurate description. SOLD! I walked in for a necklace repair and somehow walked out with a problem solved that I hadn't even come in to address. All because Diana was observant enough to notice something and thoughtful enough to offer a solution. That to me is exceptional customer service. Before I left, Eric inspected my necklace one more time and even gave me some helpful advice on how to properly lay and store it to avoid future stretching or breaks. What really stood out to me was how genuinely friendly, knowledgeable, and helpful everyone was. Nobody was trying to sell me something I didn't need. They were simply passionate about what they do and took the time to make sure I was happy. I left Gennaro Jewelers absolutely elated. Between Eric, Courtney, Herman, and Diana, what could have been a simple jewelry repair turned into such a memorable experience.

went to Gennaro for my 30th wedding anniversary I was helped by ERIC I was all over the place with…read morewhat to buy he told me I'll help you make the right decision on what to purchase he answered all my questions and assisted me with professionalism and patience and I bought an amazing bracelet My wife was absolutely thrilled with it I couldn't have done it without Eric or Gennaro's for having the best in the business working there..

My husband and I had such a great experience working with Sue to design my engagement ring last…read moreyear that we came back for wedding bands as well. Sue was so friendly, helpful, patient, and responsive during the entire process and everything turned out beautifully! They were ready so quickly, too - we couldn't have been happier. It was nice meeting Ziggy as well and you can tell they really are attentive to a customer's needs. Customer service is top notch! My husband grew up in the area and highly recommended Busy Bee, so it was all very meaningful for us. We would definitely return in the future!

Worst customer service. Makeup prices in their head. Poor quality…read more My boyfriend bought me a diamond bracelet from here- in which they gave him different prices on different sized diamond bracelets which is fine. But when I went in to exchange for a smaller diamond bracelet they gave me a different cost than what they told him when he was comparing them Fast forward a few months and my bracelet broke! Went in to get it repaired and charging me $30 to fix when it didn't even last a few months! Will not be back- highly discourage anyone from trusting their jewelry with this place

Great service and great people. Very welcoming right when I walked in. Clean atmosphere in there…read moreand also a great selection of jewelry.

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

Still a customer after all these years. Walk in a customer…read moreand get treated like a family friend. Best quality, Best service, Best prices. A local jeweler you can trust. Albert, Rob, Stanley, all experts with expert advice and suggestions. Highly recommend for all your jewelry needs.

Only giving it one star because I had to in order to leave a review. I'm BIG on customer service…read more Unfortunately, I went there in my work uniform. No one greeted me. I walked through the entire store where one of the owners children walked past.me as I was looking and said nothing. I went up to him and said this is strange I'm normally greeted. The four times I've been to this store. Once other jewelry fixed, which is when I left a beautiful review. And the reason why I was going to shop in the store. They were extremely helpful while I was in my regular Clothing, which is funny to say that they were designer clothing going above and beyond saying they would assist me in ordering because they didn't have what we needed. Now I would never give the store one penny and I will make sure to never refer anybody there.

Very kind gentleman that runs the place, went to another place to get my watches batteries changed…read moreand couldn't do it, this gentleman changed both within 5 minute! very cheap price on batterie replacement and picked up their great ring cleaner as well. Very great stop with a lot of variety of jewelry for the short wait. Will definitely return again next time.

Chris and his brother are rude and arrogant. jewelry is extremely overpriced, I had a bracelet…read morerepaired and they butchered it. They do not honor 30 day store credit policy on returns. Their return policy is posted clearly ON INTERNET., BUT it is not honored. Avoid this store.

I have been to this store previously, generally for minor purchases, watch batteries, sizing, etc…read more This time was different. I had purchased a watch as a gift, online, for a retiring co-worker. The watch I had found was pretty unique, something I had expected the recipient would enjoy, which she did. The problem was, this supposed quality watch died within about 6 months of gifting it. That really disappointed my friend. Though not complaining, she asked if I could help, as she knew of nowhere near her that she trusted to fix it. She found it was not a battery issue. I brought it to Ronal. Ben examined it and found that I bought it as new, it was an "old stock" watch, and the movement went bad. He explained that it would require a new movement, that this was a Swiss watch and if the Swiss movement was available it would generally cost more than I paid for the watch. He said that he would check into it and asked if a quality Japanese movement would be satisfactory. I approved of his very fair estimate and he had the watch restored in a couple of weeks. My friend was elated to get it back running. I realized afterward that he actually made really nothing on this transaction, after buying the new movement, and did this only to satisfy my needs, as customer service. I believe that is what these people look to do here and for that I am very grateful.

So I've been a few times and have forgotten to write a review but decided it was time…read more The unparalleled service and personal warmth from Dali and Ben are what make this small jewelry store uncommon. I have purchased gifts as well as had remodeling done on several pieces and have been thrilled with them all. The quality of the work and the materials (diamonds, platinum, gold) are top notch. Nothing is done half-way. They are professionals who are qualified to assist and design and sell. I have recommended them to many of my friends and I will continue to be a customer for all my jewelry needs.

Finally an honest jeweler. I'm so happy I found Roma. Manny is a pleasure to deal with and treats…read morehis customers with great respect. He's an expert gemologist and jeweler, doing this work his entire life. His experience is far greater then any salesperson at any department store. I have been here several times with small amounts of jewelry to sell. Manny was very patient and offered better prices then anyone else did. His showcases are filled with beautiful unique precious metal chains and gemstones. Everything is sparkling clean !! Don't go anywhere else. Roma is a must !!

I have followed Roma from the beginning days of Atitas Flea market. I hated going to the flea…read moremarket but the great customer service and the reasonable pricing made walking through racks of knock off clothing and cheap toys bearable. When Atitas closed, Roma moved to his brick and mortar store in Massapequa. Of course I made the trek over there to buy my wife's engagement ring and later our wedding rings because all my siblings (and grandfather, lol) who bought engagement rings from Roma were happy with the purchase and of course, the appraisal afterwards. Plus the engravings were well done and included in the price. I highly suggest coming here for fine jewelry because they do not rush you while making a huge purchase and their pricing is completely fair. Just be cognizant of their hours, it's a little weird and rarely open after 5pm.

I have been a Kay Jewelers customer for years and has always been my go to place, however my recent…read moreexperience has definitely changed my mind. I purchased 3 rings and a necklace in mid December for holiday gifts for $1,023.75. When purchasing, I did not know sizes, but the saleswoman told me it did not matter as all the rings in the store are large and 6.75 in size. That I could simply come back after Christmas and they can be fitted and sent out for the right size which takes about two weeks. So I return on 12/29/19 to have the rings sized and so they can be exchanged for the right size. The saleswoman this day now tells me I have to pay $25 per ring for sizing as is charged on all ring purchases. She then tries to get me to sign a form authorizing a repair. What repair? This is a brand new item, I simply need the correct size. I go online on my phone to kay.com to purchase the same ring in the size I need and go all the way to checkout. Guess what, at no time am I charged a $25 sizing fee. So I challenge what the saleswoman is telling me to which she replies "I am offended by your accusation, but I will not charge the $25 fee per ring". I don't mind paying for something legitimate, but I also don't like being taken advantage of. At no time was I ever informed of any additional fees during my initial purchase. And obviously they want to move product, so they said to purchase the large size (which is the only one available) and simply exchange it later for the correct size which takes two weeks. I just wanted to put this out there for other customers going back after the holidays that you do not have to pay for sizing and it is not a repair. At worst, go online and purchase the correct size on Kay.com and return your current item. Shame on Kay Jewelers for trying to use deceptive methods to make extra money on loyal customers. I am one customer that will not be going back.

I started my search for my wedding ring a few months ago and I decided to try a couple of the chain…read morestores. I went to the Sunrise Mall and went into Kay- I was standing around for at least 10 minutes without any staff acknowledging my existence. One staff person finished up with a guest as I walked in, and then she passed right by me (without saying a word to me) and went to the computer to do work. Another staff was working with another customer. I of course don't expect her to stop working with that guest to help me, but either of them could have said "we'll be with you in a few minutes" or "welcome to the store" or literally anything. They didn't seem like they wanted the business that day so I walked out and went to another jewelry store where I bought my wedding band and won't be going to that Kay again.

Joe is the most knowledgeable, pleasant, patient and honest jeweler around!…read more I came in yesterday to have repaired an older beloved necklace, but when he really examined it, there were several more parts that were cracked and would need rebuilding. It was going to be an expensive repair, which I had not anticipated. He made a suggestion to take all the diamonds out and scrap the rest of the necklace, which has significant gold weight, so I did just that! I picked out a diamond eternity band that I've had my eye at Argyle for about two years and with the high price of gold, I got the new ring in trade plus cash too! I went back again today, after he took out all the diamonds, and he spent nearly an hour with me to make 2 perfectly matching stacking diamond eternity bands to go on either side of the ring that I purchased the day before. And even though he has a very active business to run, we sat and chatted for several more minutes about our daughters and similar circumstances. A very pleasant experience. I can't wait to get my new rings!

Their work is top notch! I had them repair a prong in my wedding ring. They were very nice and…read moretook their time explaining the process they would use to repair my ring. They also assured me that my ring would be safe, and used an active anti theft system during the day as well as at night. I will definitely use them again!

Steve was very professional and responsive to my messages and addressed all concerns and questions…read more Their wire prices are rock bottom and no nonsense, I did a FaceTime call just to feel comfortable with wiring money. They overnight my watch from NY to CA the next morning which was amazing service.

Great experience today. Very professional and took the time to explain everything. The wait wasn't…read moretoo bad. Fair pricing.