This is such a low class location and company. My husband bought me a pair of black earrings for Valentine's Day via mail that I didn't like. Even though in big letters they advertise free returns, in the small print it says they don't refund the $10 delivery fee. My husband goes to the store and they won't give it back and point him to call customer service to get it back. The woman also awkwardly hit on him and told him he had nice eyes when he was returning a gift he said was for his wife. On top of that, when we spent a half an hour on hold with customer service, we were told they never return the delivery fee when my husband was told to call in the store. Such a low class company. Will never buy from them again. read more

I used to come here pretty often, and the last time I was here was over 3 yrs ago with my mom. Back then, she would usually end up falling asleep in their coffee room--which I see is no longer here. Anyway, I came in today to buy a small stackable ring and ended up walking out with a totally a different ring! ‍ read more

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This place is the worst. I went there just to fix my watch just to set it. They took an hour. I have a tosso watch and it's digital. They are horrible don't go there for anything. And I have a 10,000 dollar credit card. There gold is triple priced. Crazy read more

While this was not a visit to purchase a piece of jewelry, I feel the level f service here was equal among everyone. I had a necklace that I brought in for service a while ago and it was time to pick it up. I was so impressed by the level of service here and their attention paid to keep their customer's safe. I had to wait in the hallway to be escorted in.. They confirm name, appointment and reason. As soon as you walk in there is a table with all types of personal protection. Wipes, gloves, sanitizer. They have been doing what I have been preaching all along... make your customer feel safe. I had to walk six feet behind the person escorting me in and sit where I was told to go. They are really monitoring social distancing and safety here. My visit was short. They gave me the piece I came in for and packaged it beautifully. Everyone here is extremely friendly and helpful. Customers were well separated and this is a really big store. I recommend places like this to do business. They are, and have always been very customer focused and caring. They have an enormous inventory of everything at this location. The staff has terrific knowledge and their repair is top notch. read more

Jared - I definitely felt safe here. - Jewelry Near Me - Carle Place, New York

Over the last 5 years I've spent 20K in this store, when my 3 year old wedding band breaks, and we're talking tungsten, all of a sudden a portion of my purchase history was accidentally erased I was told. But the 20K spenditure history is there and visible, Jared offered me no relief, tried to entice me to pay for a new wedding band, pay for the inscription and PAY for the warrantee like both my wife and I already did when we purchased the original bands... but that portion of our spending history is magically missing... luckily we do very well, this is not a money issue for us, it's principal and personal respect. Especially after spending what I have in this establishment over the last 5 years... New ring being specially made and Inscribed by Zales for half the price, they were apphauled by my story, and felt so bad, that they gave me the lifetime warrantee for free. . Again, this is not a money issue for us, we do very well... I'm sharing my story today to hopefully help someone down the road who may not be as well off as my family financially and couldn't afford another wedding band, or engagement ring if this were to happen to them. As all of us married people know, these items are of the most sacred in nature! Do yourselves a big favor people, stay clear of Jared on Old Country Road in Carle Place! Otherwise, shop and wear items at your own risk, because Jared will not be there for you if something were to happen to said item(s) ... They lost a really good lifetime customer in myself, and i will be sharing this story not only on social media, but with all friends and family! Good day to all! read more

It was less than 2 years ago when I felt that it was the right time to propose. I visited the Westbury, Long Island branch to pick out the stone and sealed the deal for the complete package. I will explain the history but let's focus on this branch first. Jared was and till this day is my favorite jewelry store. From the non pushy, fake sales, or using a calculator to get you the final price is completely out the door. You get professional service with no marked up prices. What you see is what you get with experienced and super friendly staff. My wife is extremely happy with the set on, and other gifts that were purchased here as well through the years. One suggestion when you plan on proposing or getting something small don't forget about the protection plan. Getting a ring resized, refinished, polished once it shows signs of fading everything is covered. They say diamonds are forever so the ring should be clean and looking like new so it's very well worth it. Jared has a diamond guarantee when you keep up with the 6 month check ups. It's the perfect store for any occasion. For those who care or just want to learn more here is the background history.... My relationship with this business started over 10 years ago in North Carolina, and as I think about it now, it helped me prep financially for the long run. So by browsing the store I found a sort of vintage looking set that came with a band as well. At the moment I was nowhere near proposing nor marriage but absolutely felt that this would be the perfect set for a future wife. I decided to purchase the bands with no stone and called it a day. The set remained in the safe for many years and it wasn't since about two years ago that I had to fill in the empty setting. I didn't even think about going anywhere else, and now I knew the size of my future wife's finger. Years later the protection plan covered the size change and complete cleaning. read more

Rating the rep that helped me and my fiancé find our wedding bands. Absolutely fantastic in the time she took to help us and actually help with decision making as well to make our selection and purchases easy. Thank you Trinn, you have been absolutely wonderful in doing what you do with an awesome personality to boot. read more

Christina was amazing! She helped us custom design and build our promise rings! She is truly an artist and amazing at her craft. She gave us great customer service and was respectful of our budget. She even helped get us a good deal with a discount. I'm so in love with our rings! We picked up our rings from Jen today and she was amazing as well! Love these ladies! Be sure to ask for them, and they will take great care of you! I will definitely be coming back for an upgrade in the future! read more

Charged My card more than they should have. Took an Extra 500.00 and act like that was the price even though I have it in Print what it should be. They have found a glitch to steal money DO NOT GO HERE. Credit Card Company sent all relevant information. Card now in dispute. These people should be in JAIL....... read more

I find it kind of funny that I pay my bill the day after I receive the statement and every single month I get charged with a late fee, it's like they cashed the check a few days after the due date so they can charge me the late fee, I shopped with them twice and twice they have done this, this is the last time they do it, and it's a shame, because I do like the people at the store, but as a company, the last time I do business with them read more

I have a custom pendant from Jared which has my kids' birthstones. The only reason I got it at this Jared is my husband took me to this Jared for my birthday to get me a piece of jewelry and this is the piece I chose. The only reason my husband took me to Jared at all is they have a lifetime repair warranty, which he paid for. In a year, the chain it is on has snapped twice. I blame a combination of two toddlers and then me being clumsier than most. But really, *why* it broke isn't the important part of this review. Extra money was paid to Jared for Jared's jewelry repair insurance but Jared staff have told me both times the repair was *not* covered. Um, yes, it is. Check again. Somehow after I tell them to check again, as this *paid service* was *paid for*.... voila! "Oh, yes, we see it right here". So, if you paid for a service, they might try to tell you that you didn't. Do not let them feed you this bullshit. Stand up for yourself if you know better. Also, they will have you wait in a small area with a couch and other customers where there is literally no way for any two people to maintain social distance. Hey, I'm cool with that, I got the shot so whatever. But the room has a coffeemaker and water bottles and there is no coffee available and the water is still in a sealed case. Nobody offers any refreshments... maybe because of Covid? But then why the tiny, packed sofa room if Covid is a concern at Jared? Either have social distancing and no coffee, or just let it be a free for all of germs, and if you pack people in there, let them have a coffee or some water. Oh, and a snapped link on a chain takes a minimum of four days to repair. Why? Any jeweler should be able to fix that in under an hour. This leads me to think they don't actually have a jeweler at Jared, a jewelery store. I love my pendant, it is beautiful and sentimental, but I wonder if other jewelery stores would offer better experiences for customers. I do not think I'd buy there again, due to two of three visits to the store being so difficult to get what was paid for. read more

My fiancé bought me a nice classic engagement ring from la vie in jared in June 2022. Jan. 2023 we were married & The ring has been in their repair shop more than I have worn it. They are a joke DO NOT BUY ANY RINGS HERE! don't waste your money. Diamonds have fallen out my emerald just fell out I just got the ring back yesterday from repair from a week ago. Jared sucks! If I wish I could get my husband's ring back the money I would be happy. read more

Upon looking for a specific ring from the Jared website, the ring was no longer available. I called the Carle Place NY location and had the opportunity to work with the manager, Maria V. She was able to provide me with the upmost respect, full information on my ring, and helping with multiple options on purchase/shipment due to the COVID-19 conditions. Maria went out of her way to make sure every condition was met and to make sure I understood everything before purchase. Making the process even easier once completed. I will recommend some friends of mine and to anyone else that gets a chance to do business with Maria at this location. Amazing customer service and understanding how important it is to the customer when it comes to engagement or simply buying a small gift. Thank you again Maria for all the help and making Jenna's dream come true with the ring she wanted most. -James & Jenna (San Diego, CA) read more

Jared - Maria, Thank you for your amazing help and making our dream become reality! James & Jenna (San Diego, CA) - Jewelry Near Me - Carle Place, New York

Some of the worst customer service ever received. Had no idea where my product was, no idea when I will get it. The Rep said there are months behind in e-commerce and there was no end in site. Said I couldn't cancel, but whenever it comes I could come to the store and return it with I'm sure no issues. So generous. This will be the last time I work with Jared. Only took seconds to charge my card, about the only thing they do quickly. Stay away. read more

I wish to complain about the rude and unprofessional conduct of one of your employees, toward my wife, today and every time she and I go to your Westbury store. The employee in question is blond-haired, female and based on the date and time of the ticket below, I'm sure you can easily determine who she is. When my wife arrived today, on time for her appointment, this individual stated "you'll have to wait", then, in an apparent haste to welcome another couple into the store, almost hit my wife with the swinging counter door, immediately directed them to a salesperson, despite my wife being in line before them. When my wife reminded your employee that my wife had been there before this couple, your employee's response was "I'm sorry, I completely forgot about you." First, that is a unacceptable and false excuse: how could your employee forget about my wife when she both spoke rudely to my wife as well as almost injuring her? Second, this is not the first one this has occurred with this employee at this store. I've lodged prior complaints about this employee's unprofessional and discourteous behavior--both toward my wife and myself, to no avail. Third, Is your company's policy to reserve good customer service only for potential jewelry sales customers, and to be rude and unprofessional to people like my wife, who comes for her scheduled ring maintenance and cleaning? Assuming the answer is or at least should be a resounding no, your employee needs to be disciplined and re-educated concerning customer service. I am certain, that if she treats us this way, she treats others similarly too--not a quality which will generate revenue for your company or this store, I might add! I am also posting this on social media, in the hope that this time, something will be done and this employee's behavior will finally be addressed. read more

This was my first time in a Jared. I came with one of my friends. We decided to check out in engagement rings bc within the next year we anticipate getting engaged. We decided to look without our men so we know what we like. We were greated by the sales associate Cheryl, she was very approachable when we entered, told her it was our first time here. She offered us a hot beverage or water bottle but we knew we were going to be browsing. Cheryl let us go on our browsing way and said if we need anything to let her know. She also gave us a brief 101 on Jared. That this is their 200th location, they have been around for 100 years. The store has an in house repairs, custom designing and so on.... The store was very well lit and everything was sparkly! Girls are always drawn to sparkly things its our nature. As we proceeded the engagement rings were located near the back of the store. We started to gander closer and started thinking wow a lot of tough decisions. We knew there was a few rings we were interested in trying on and learning about. We were very easy to find Cheryl and have her answer questions. She came over and asked us what were we interested in. I was always interested in one day having a platinum ring and i heard they tend to weigh more. So she showed me where those are and asked what i would like to try on, so i did! While trying different rings on she really explained the 4 C's and even had a paper that had diagrams on it. Jared had a very extensive collection to choose from. I learned a little more what i like/didnt like. I even took photos of some on my hand to see how things look. Before we left she gave us her card and her sale associate Michael's card on the back i wrote down certain information down as to my ring size and certain info i liked about ring styles so when im ready to come back i can remember. This was my first experience trying on engagements rings i was super nervous but so glad i had my friend with me opposed to my bf. i felt less pressured and i can be honest about things and rationalize my thoughts. I also want to mention that my finger fit all the rings perfectly! This never happens shoe or clothing shopping so it felt is great to be demo size! I cant wait to bring the boy back or send him instead! read more

Been here a handful of times and have gotten the best customer experience every time. Recently I came here with my fiancé to get my engagement ring inspected and cleaned. We met with Robert who greeted us with a big smile. After his inspection of the ring, we inquired with him to see if they were going to have any sales since we were looking for wedding bands for our wedding next year. He gave us a tip that their semi-annual sale was the best sale of the year for 15% off the entire store. He recommended to place the wedding band I wanted on hold, so then he can give me the price adjustment the next week during the sale. We came back the following week and Robert and Greg had helped us with the transaction to get us the better deal and to help choose my fiancé's ring. Robert was able to get my fiancé the best deal on his wedding band as well with both of us putting more savings to our wedding budget. I really appreciate the customer service from this store and Robert alone proves that he strives to make sure each customer is given a stellar experience at Jared's. read more

Was here few days ago to fix My Marriage ring. The Stuff were great and very helpful. The work done very well!! I've had vert pleasant experience. read more

I'm so happy I found this place! I'm been telling my husband for the past two years that that flimsy plastic ring guard on his wedding band is not going to hold up. I told him numerous times to go and have the ring resized before you loose it.Did he listen to me? Of course not! he's mister laid back. A couple of weeks ago he was supermarket shopping and came home without it, he lost the damn ring, of course I was furious the bands were given to us by my Mom and family in europe it had sentimental meaning to us. We happen to be in, Long Island and we found Jared, so I took him in to check out the place. We met Sal who has to be the most nicest and sweetest down to earth guy. He told us my husband is the third person that day that lost a band. We wanted the ring duplicated, so Sal took my band look at it and made notes to try do his best to make it look exactly the same. My husband even went a little further he wanted some bling added to it, no problem! About two weeks later we got the call the ring was ready. The ring looks amazing! I love it! Sal is the man! It looks like the original he even had all my own rings cleaned. Thank You Sal, for all that you done. read more

Jared - Shine bright like a diamond - Jewelry Near Me - Carle Place, New York

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NEVER WASTE YOUR MONEY AT THIS STORE! I purchased my wife's engagement ring, diamond wedding band and gold wedding band from this store, as well as my Triton tungsten steel wedding band. Last week, my wedding band suddenly and inexplicably fell apart. We came to the store, met with Kevin who was very understanding and nice and initially planned to upgrade to a different and more expensive ring. However, after thinking about it, I changed my mind, called Kevin back and requested a full refund instead, which he readily agreed to. Today, since my wife had to anyway have her ring cleaned, I cake with her and brought the broken ring back to address the refund. The manager, a blond-haired woman whose name I didn't catch, initially refused to honor my refund request and then grudgingly Customer Care and then also grudgingly informed me that as a "one time courtesy", I would get my refund. The issue apparently was that even with my extended warranty, and even though we've been married only two months, because we bought my ring in August 2018, it was somehow out of warranty! She was so nasty, rude unpleasant and exhibited such poor customer service (slapped my refund receipt in my hand, had me sign the receipt as the credit card holder even though it was my wife's card and my wife was standing right next to me), that we will NEVER again purchase anything from this store. read more

I had a wonderful experience today with a gentlemen by the name of Chris at the Jared in Carle Place. I called and he was so helpful unlike any of the other Jared employees I had spoke with in the last few days at Jared.com. I had ordered an item online but realized I made an error 4 hours later. I was able to text my situation as they were closed at this time. I received a response to my text at 9 am the next day I explained my situation but they pretty much said there wasn't any thing they could do because it was a custom piece I only had 60 minutes to change my order. The date of delivery was January 17...I told the representative that I was sure they didn't make the piece but she said it was too late but she would send a message. I called the Carle Place Jared and explained the situation to Chris who thoroughly understood and said we are going to fix this. He made a few calls and spoke to people at his company he called me back and gave me the number of customer care and said if they couldn't help me to call him back. Well they were wonderful at Customer Care and helped solve the issue one way or another. I called Chris back to thank him and he was thrilled that it had all worked out. He made my experience very pleasant and next time I will go directly to the store to order my next piece of jewelry from him. read more

Just awful. I wish I could give zero stars for my experience. But since they won't let me, one it shall be. To begin, I took an old ring in with my girlfriend on a Saturday to see about its value, but the salesman looked at it and said that there were issues with it that he was concerned about and asked us to return on Monday to have a second opinion. He didn't give anything concrete big just hinted around at stuff and always had the disclaimer "I'm not an appraiser". So on Monday, we went back and the person on duty he referred us to kept hinting around and implied that the diamond may be synthetic and again had the disclaimer "I'm not an appraiser". We walked out upset both times. We never will again! read more

The quality of their jewelry does not match their advertisement! My husband bought me a ring from there in 2020 and it had to be repaired three times and was replaced once! Aside from that, the customer service was terrible! One representative went as far as blaming me for the diamonds falling out. She said "perhaps you thrash about in bed" and was then advised to wear my ring on special occasions!! He spent over $3000 on a ring that I'll wear whenever I please! read more

My favorite place to shop for jewelry hand down!!!! All of the staff are warm and welcoming. They go above and beyond to make your purchasing experience one you will always remember.. I just recently lucked out on an item I put on layaway from last year; However they were able to call and search for the item and have it shipped out. I now have the most beautiful ring anyone could ever imagine and the best Christmas gift at half the price it was originally plus an extra $100 off.. It's the best Levian piece in my whole collection.. Shout out to The whole Jared Family at Carle Place!! P.S. I'm still smiling!! read more

They told me they charge $47.99...to remove links from a watch. I've never heard of such a thing

I came here to pick up a gift for a colleague. The staff here was superb! I received a business call in the middle of my transaction and the sales representative was great at taking care of the sale with little to no interruption. There wasn't any high pressure sales tactic employed. This made for a great first experience. read more

After attempting multiple times to get a battery replaced I now have time to review Jared Jewelry. In 2014 I bought the lifetime battery warranty for my Tissot watch. I received a receipt and special envelope to hold the receipt in. I put it in a safe place ... just in case. In July I attempted to get a new battery but was not allowed in the store and I made many phone calls to just pick up a battery. No good and they had no record of me having the lifetime warranty. I found the receipt and attempted again to get the battery. I called to set up an appointment and once again I was told that I could not come in. I'm the type that wears a watch everyday and Jared doesn't give a darn about me ever getting a working watch. Disgraceful! read more

Extremely inattentive staff. Stood in the store for 15 minutes without being greeted or assisted. They proceeded to help other patrons. Maybe they assumed they would get better commission from them. I would absolutely not come here unless absolutely last resort. read more

I'm very impressed with the staff at Jared's! They have always been very helpful. I came in because of a discoloration in one of the charms on my Pandora bracelet. They tried to fix it, but since they couldn't, the manager replaced the charm. I was very grateful! They were also very patient with me when I decided to exchange a necklace and pair of earrings since I wanted a different style within the collection to match with the bracelet that I purchased with them. And they do an excellent job cleaning my engagement ring and wedding band! read more

Jared in Carle Place is open, but by appointment only. The hours are changed as well, Sundays 12-5, Monday-Saturday 11-7pm. Call for an appointment 516-747-0528. read more

I rarely leave reviews, but I had to come on here and say that the service that my husband and I received from Gloria was amazing! We came in because 2 diamonds from the tennis bracelet my husband had gifted me for my 40th birthday, had fallen out. Obviously, very upsetting, but the store was able to offer us a service appt within an hour of us calling and moreover when we got to the store Gloria was exceptional and was able to replace my bracelet and make sure every diamond was well secured! I cannot say enough good things about the customer service we received. Thank you so much. read more

Was here yesterday to exchange a Pandora charm. The store was clean and nicely decorated. I was greeted upon entry and offered a refreshment which was nice. The only thing that was a bit frustrating was the employee that was assisting me. She did not seem experienced with the Pandora section. I asked her to show me a charm I found in the book, and she became quite flustered, informing that she was not sure where it was. At the Jared in my hometown, I never had this issue. If they do not carry a particular charm, thats fine; but when they tell me they are not sure where to find it, and that I should "look around", it's a bit disheartening. Nonetheless, I located the charm myself, and was able to complete the exchange. read more

My fiancee originally went in by himself back in December for my engagement ring and he had a great experience on his own. We went together tonight, at 7 pm and VERY last minute, for wedding bands needed for tomorrow, yes tomorrow lol. We have a few reqsosnit needed to be done ASAP and Maria welcomed us almost from the door with warm and open arms. She was absolutely amazing and got us exactly what we needed, inithe right price range, even though it was SUPERRR late/last minute. She even got the rings sized for us so we could go home with them tonight. We definitely went over the original budget but that was due to personal preferences and saw a band that matches my engagement ring so perfect that we had to get it, but Maria made it clear we definitely had options in our original price range and showed us these options. I can't say enough to thank her and Tracy for all their help in assisting us, and we can now feel relief knowing our perfect bands are ready for tomorrow and our big moment. They definitely have 2 customers that will return again and again. read more

"I HATE THIS COMPANY and how they made my wife feel, when she realized that they had severely overcharged her on something that was supposed to be special. My advise, AVOID AT ALL COSTS!!!" I have to say, I am thoroughly offended by how this company treated my wife. I am a watch collector and currently, my cheapest watch is over $4000.00. Because of that, I don't wear any of my time pieces to work, for fear of damaging one of them. As an anniversary gift, my wife went to Jared The Galleria of Jewelry to find a nice watch that was affordable, so that I could wear one to work. They treated my wife well, which made her feel comfortable in spending $2200.00 on a watch that I could wear to work. I was so excited about my wife doing this for me, but was not happy about the price that she paid for the watch that was purchased. I did a quick check and found two other jewelers here on Long Island that sell the same watch for around $1400.00. I went to Jared The Galleria of Jewelry and waited for more than thirty minutes, before being able to talk with someone. I simply asked that they match the prices offered by the other two jewelers. I was given a song and dance reply about why they could not do it and that they do not match prices. So I asked for a refund and was also given the run around. the whole process took several hours and multiple visits. I HATE THIS COMPANY and how they made my wife feel, when she realized that they had severely overcharged her on something that was supposed to be special. My advise, AVOID AT ALL COSTS!!! read more

Tracy is awesome. Made sure my family and I where satisfied and didn't walk out empty handed.

Honestly, haven't had a bad experience here yet. Helen was amazingly helpful in narrowing down rings for both my partner and I, really just killing it. I've picked up pearl earrings, and they are beautiful. And the customer care desk is always the most helpful. We'll be going back soon to see some wedding bands, and I wouldn't dream of going anywhere else for them. read more

It was a very pleasant experience thanks to Lisa, Robert and Maria. They all went out of their way, were very patient and extremely helpful in finding exactly what I wanted. They really made me feel comfortable, never any pressure and I am really really pleased with the final cost and outcome of the ring. Thank you, what a great team of professionals. read more

Came in looking to get sized because I gave my boyfriend a ring size that I thought would be the size of my ring finger and realized I gave him the wrong measurement so I was wondering how big of a difference it would be from a 7 to a 7.25. Michael was super amazing she had great humor(I think he could tell I was worried) he then started asking me all these question about engagement rings that I never thought about before. I happily took his business card and look forward to meeting with him. read more

Purchased a ring in 2015 stone fell out a few months later and was replaced no problem was happy with the experience. Fast forward to now same stone fell out again go in and was told there's nothing they can do as i didnt have it inspected every 6 months. We were never told that when in for the first repair. Then was told price to replace the one stone was more then i had paid for the whole ring. Never will return to this establishment read more

Bought our wedding bands at Jared in Garden City. After the wedding, I needed it resized. Checked the website, which said they were open. Got to the store, signs on the door said they're open. Inside the vestibule, signs said "Wait, someone will be right with you." The store looked nearly empty, but no one from Jared ever came to the door. Customers were lining up outside the door behind me, masked and appropriately distanced. Finally, a woman behind me called Jared, and was told they're taking customers by appointment only. The website didn't indicate this, there was no way to make an online appointment, none of their signs said this, nor did anyone come to the door to inform us--just left a line of customers standing there in 90 degree heat. I understand the need for safety measures, but their website and signs should have made it clear that appointments are required, and the website should have accommodated appointments. We've spent thousands of dollars there. Never again. It's obvious they can afford to snub new brides and to lose lots of customers. read more