I prepaid meta sunglasses on-line, seeing Lake Grove store (8 miles from home) had them in…read moreinventory. I picked them up the next day. Common retail practice since the pandemic. Upon discovering some negative reviews, I decided to return the unopened box in the Huntington store which is near my office. No fault of the salesclerk, I was quickly turned away. He called his manager for assistance processing the return who took the position, that since I paid for them on-line, I had to return them on-line. Had this product been SHIPPED to a local store as something not available in store, I would understand. But these were inventory in a sister store (20 miles away) when I paid for them 2 days earlier. MANAGER was not budging. Poor customer service. I returned home furious. The order confirmation clearly read on-line or in-store returns. I called Lake Grove store and a lovely girl named Kelsie said to come see her. She handled the return that night without issue. By the time I arrived back home, I had an email confirmation my refund was being processed.

They didn't have the Raybans I wanted,but the sales rep was super helpful and polite in helping me…read morefind a pair of polarized glasses that fit properly. Exceptional customer service. So thanks and I return with my bent old Raybans as suggested.

Horrible customer service after they blamed DHL for losing a lens replacement…read more Order placed on 07/24/25 Supposedly lost on 07/29/25 Called 08/08/25 Never received an update from them afterwards. Supposedly no one check if orders are coming in late. Called again on 08/12/2025 at 0525p. Spoke to an unknown male supervisor who refused to give me their name. I asked for the district managers info and general manager's info. This person refused to give me any other info or schedule so that I may get in contact with them for losing my replacement.

Extremely smooth and efficient online pick up experience. Tatianna helped me from start to finish…read more I am looking forward to going back and shopping in store with her. The selection was fantastic, and they have a very quick turnaround time in the event you need to order some thing. I also took advantage of Black Friday sales and saved a great deal of money on all of my glasses.

Had a bad experience in the Sunglasses Hut department of the Macy's store. My wife ordered…read moresunglasses via Macy's online, however when she received the Burberry Sunglasses, they came with a small scratch. Burberry Sunglasses are expensive and as such, we shouldn't have to open the box to a scratched pair of expensive sunglasses. We entered this location and spoke to a person at the Sunglass section named Oguhzan. Mr. Ohuhzan was extremely unprofessional. The moment that my wife stated she wanted to make a return, he became rude, discourteous, and doubtful that we received the glasses this way. Once we pulled out the box it was delivered in, he became more compliant however began making snarky comments like "you have to contact Macy's to ensure you receive a credit". Now, why would we have to contact Macy's to ensure we are going to receive a credit when the sunglasses were sent this way? Was he going to put that they were returned damaged and cause a problem with the return? It was as if he completed doubted the reason for the return. That makes the customer feel horrible and anyone that's experienced that feeling, knows what I'm talking about. My wife and I (two well dressed adults in our 30s) were made to feel as if we were trying to scam the return, as if we had scratched the glasses and then tried to be sneaky and return them. Upon complaining with the manager, we observed him (from a distance) shrugging his shoulders and laughing about the entire thing, as if the way he acted was a joke. We felt that this was not the way a customer should be treated, especially considering we were going to make additional purchases from him after the exchange. The manager "Fran" was also not helpful as she came back to us shrudly stating that there are two sides to a story suggesting that we may not be explaining the story with 100 percent accuracy. Fran further stated that "she was not standing there so she doesn't know what happen". In customer service and especially in the capacity of a manager, this was not consistent with "the customer is always right" and problem solving our complaint. There are numerous places to shop, numerous Macy's out there. We will absolutely not be back to this location. It's a real shame we had to go through this. We left the store and completed our return, exchange, and additional purchases without any issue at a different Macy's Sunglass Hut location,

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our Manhasset Sunglass Hut at 1100 Northern Blvd to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.

Bought a pair of DG gLasses. Spent $300, the acre came out while I was on vacation. And lost a…read moreemblem on my Versace's glasses. Went there twice to get a screw and a logo for my glasses. Both times the person at the store said they couldn't help me, I had to go online. I sent several emails, to no avail. Sun glass hut it a over priced pain in the €£?,

Millenia Mall in Orlando that one was the worst the management is horrible very rude to people even…read moreto employees. The employees are fantastic the girl that wait on me was super nice but the management that guy definitely is not in the right store he should be like a prison guard or something cuz he was not courteous to anyone

Exceptional customer service!!! Without going into details, I'll just say that I tried two other…read morelocations to resolve an issue but to no avail. The manager Mariane and sales associate Junae were extremely helpful from the getgo and took care of it right away and made the shopping experience very pleasant. Highly recommend this store for personalized service and great staff!

My review is beyond delayed, however, it cannot go unsaid that the girls who helped me out at this…read moreSun Glass Hut location were nothing short of fantastic. I came in disappointed that sunglasses I bought at a diferent location were scartched without me having noticed. Within seconds, the staff was on the phone to other stores and managers private numbers calling to see if they could help me. And help they did! By the end of the week I got my replacement pair of Ray-Bans, a $25 gift card for my troubles, and a very sweet note from the Manager who helped me. This kind of personalized customer service is why small niche business thrive and make actual shopping more enjoyable than online shopping. Thanks team.

I stopped in to buy a few pairs of Ray-Ban sunglasses and received nothing but the best service…read more They had a special happening that day so that was the reason I bought two pairs. They were marked down to $117.00 a pair. This store is located in the Connecticut mall on the 2nd floor.

Needed new sunglasses and this was a great place to go been in there before The glasses fit right…read morethe sales person was tremendous help would go back again

I bought my sunglasses at a different Sunglass hut but was here and needed to have my glasses…read morefixed. The guy helped me repair my glasses and spent a long time with me trying to assist me. The prices at Sunglass hut are decent and worth the price since you can get them repaired at any of their stores.

The staff's service is terrible, especially when two saleswomen are together. They start talking…read moreamongst themselves about the customers who come in, not caring if anyone can hear them. If they see customers wearing work clothes or casual clothes, they refuse to serve them and try to get them to leave as quickly as possible.

Horrible service. I went in looking for two pairs of sunglasses to replace the cheap knock-offs I…read morewas trying out just for a style check. The young woman at the store couldn't spare me even a moment of her time. Probably because I'm an older person and she was busy cooing to a younger couple that was trying on literally every pair of glasses in the store. After being ignored for 10 minutes I walked out, having tried on the glasses I wanted, and went home and ordered them from another source on line.

I was able to get in to see Dr. Gretchen Ohlig today for an eye issue I was having. I felt I was in…read morevery good hands with a knowledgeable and caring doctor which I believe is hard to find these days. She is experienced, smart and has a sense of humor. If I could give more than 5 stars, I certainly would.

Julian is beyond patient and takes care of his customers. The whole staff is friendly!read more