What a great shop... The wonderful aroma brought us in.... They were making Candy apples, homemade…read morepeanut butter cups.... & Fudge... I'm not sure they didn't have everything.... Friendly staff too... I bought peanut clusters & coconuts crisp....

If you don't tip, you'll get the look. I went in today to buy a bag of caramel corn. I reached into…read morethe bin, grabbed a bag and paid for it. First question is....tip. I did not tip because nothing outside of doing their job needed to be acknowledged. I got the look. The other day it was the stink eye. I'm already paying an exorbitant fee for some popcorn. Why should I tip for that level of service? Their products are great but social guilt tripping to get a tip...?

This is a cute little shop inside the factory. This shop has a wide variety of things, such as…read morecoffee, jams, candy, toys, soap, shirts, seasonal things, basically a little gift shop. They also have a milk shake and food bar/stand inside too. The owner is really nice and she always greets me every time I stop by. Some of my favorite things here are the world smallest toys, the soaps, and scratch and sniff stickers. Reminds me of when I was a kid in elementary school all over again I've never tried their food, ice cream, or milkshakes before but plan on it next time. If you're ever in the area, this is definitely a place to stop by.

It was a great experience and highly recommend going there if you are in the factory of franklin!…read moreThe milkshakes are incredible at the milkshake bar and there are some great stuff in the store as well!!!

Leaving Tennessee after our first wonderful visit & I was…read morefeeling sad. Because I had read about the amazing chocolates made there online, I decided this would be our last stop enroute to the airport. Boy was that a smart move! It cheered up my goodbye dramatically! I came with an empty Tupperware and filled it with an assortment of their delicious individual chocolates. The chocolates travelled beautifully in my suitcase & I think they are uniformly some of the best chocolates I have ever had in any state! A few pieces help sweeten my day and reminds me of the great music & country beauty of Tennessee!

Ripped off on the small candies offered.i gave a two because the candy apples were good and priced…read moreas other candy stores . Customer service poor

Who doesn't love a spot dedicated to nothing but candy?!…read more Situated on the top floor of Cool Springs Galleria, Candy Craze is a small, but jam packed store offering all things candy. Candy Craze is mainly a "by the pound store", where most of their options are in cases and purchases by the pound. You can mix and match for the same price, which is great because there is always something we want to try, but don't want to spend a lot on, so buying one piece along with all the stuff we know we like is a nice way to check it off. The store is a bit dated, but what spot in a mall isn't these days. Service is friendly, even on the phone. I rang them before popping by as I was unsure best spot to enter the mall, and they let me know the easiest way to find them. Overall, I do not do malls or purely candy shops often...but I am not mad at this candy shop inside of the mall.

I am a diabetic and I tell you what I have tried all sorts of chocolate covered almonds, and the…read moresugar-free chocolate covered almonds are by far the best I've ever had in my life. They are a little pricey, but the flavor is amazing. Their customer service is spectacular. The manager is doing a great job.

The cotton candy animals are on the pricy side so I would only purchase something like this for a…read morevery special occasion. Amazing service and you can watch them create the treat in minutes!

Super friendly staff We went on a Saturday afternoon, the…read moreline was a bit long, but for kids it's worth it! Staff was super friendly, answered all the questions we have, while kids are waiting for their cotton candy to be made, kids got a little taste of their cotton candy.

Great product selection! I needed a mold that they did not have; however to my surprise the guy…read morewent to make it while I was looking around. Great experience and customer service!

I found the experience here uncomfortable. We are new to Tennessee and the gentleman, I believe the…read moreowner of the store, spent more time letting us know we shouldn't bring our California views here. Had he made a an effort to see why we drove a hour to his location, he would have possibly gained a client who does a lot of bakery business. They have a lot of selection of product, some highly priced.

I purchased a Turtle Bundt cake and it is absolutely perfect! This is hands down the best cake I…read morehave ever tasted! In the future I will most definitely be ordering my cakes from Alicia at Sweet Treasures.

I really enjoy the quality of chocolate used to make my order. Very smooth and not chalky like some…read morechocolate can get. Very good customer service, order was made quickly and better than I imagined. I would highly recommend Sweet Treasures for special events and just for everyday enjoyment. I'm looking forward to placing my next order!!! Thanks!!

So happy with the custom gift box for a friends birthday. She lived it! Elizabeth went over and…read moreabove to get my gift delivered on time, even after the driver was already on his route for the day.

Everything about this shop is great! It's located inside the Factory in Franklin, which is loaded…read morewith other great shops and restaurants... and the best darn farmers market ever (in my opinion). Parking situation is fantastic, there is a huge lot and never any issues. Such cute items here and all made in Tennessee! I know, you'd never guess that from the name, right?! Check it all out, not a bad item in the store. I purchased a bulk order from them back in December for work Christmas gifts (24 puzzles and 24 GooGoo cluster candies), and customer service to coordinate pickup was so kind and friendly. If you are ever looking for a fun gift for someone, come here first!

Customer service was great and so friendly! The…read morerepresentative explained everything really well and even had some suggestions. Popcorn was amazing!

Missed Opportunity. Removing 1 star, here's why: Great 1st visit, excellent customer care over the…read morephone & in store. I came back a second time and brought a friend who loaded up! At this point, close to $100 in sales for them. *Third visit: there was one flavor out of our haul that was so disappointing (Twix). I went in to ask if I could exchange for just a regular popcorn. Unfortunately, policy dictates "against our policy." I support store policies, I just wonder...is $7 (their cost probably $2-3 if that) worth not having my 4th, 5th, 6th, etc visit? Recommended response to empower your employees for the future, "Well, our policy dictates no returns/exchanges but we're happy to accommodate you this one time because we value our small business supporters & want you to come back." I would've left w/ 3 more bags had that been the case.