Great hotel with amazing service. I love the staff. They were helpful and friendly. Hotel is in a…read moregreat location and easy to see things in the area.

We booked the first-floor suite in the New Orleans Hotel for two nights. I have stayed at this…read morehotel many times over the years, and it was fine. Last night, there was a party with a live band (particularly terrible drummer BTW) right under our room until after midnight. It was so loud in our room that we couldn't watch a movie, talk to each other, or sleep. We could only put in earplugs and wait for it to be over. I could still hear all the lyrics through the earplugs, that's how loud it was. We are leaving a day early, even though we have already paid for tonight's room, because last night was so miserable. The hotel has effectively made this first floor room unusable on nights when the club right under it is open (W-Sa), and we were certainly not informed when we booked at their full price rate that this VERY LOUD party would be happening basically IN OUR ROOM UNTIL AFTER MIDNIGHT. Just ridiculous. I would not book the New Orleans Hotel first-floor suite again and would not recommend it to anyone else. As far as what the hotel should do to improve this problem: do not rent this suite out on nights when you are having loud parties right under it, and refund my money for this unusable hotel room.

Of course, when I chose to visit Eureka Springs, I had to experience the last remaining original…read morebath houses in Eureka Springs. I got the works; the steam cabinet, a mineral bath, and a massage. I was so relaxed by the end of it I could barely walk or think straight. I even fell asleep during the massage! Only downside for a more modern customer is that the spa layout is completely original. There are no sound barrier walls or anything. The walls and doors aren't floor to ceiling, so one can hear toilets flushing, tubs draining, etc. But it's great for feeling transported back to the old holistic, homeopathic ways.

Never again. We…read morebooked a steam and bath. Ariel wasn't friendly at all. The steam I was too short for they kept putting towels under me but it didn't help and it felt like I was being choked. My towel was dirty. I then decided to not do it and did the bath but it was dirty. I told Ariel all this and nothing was offered. Ariel argued the baths are always clean and dismissed me said it was probably the salt in the bath. There was nothing in my bath at all. On top of that when we tried to find parking and it took us over thirty minutes when I told Ariel how awful it was and where I parked because I didn't want to get towed, she just said "ya it's a small town." I grew up in a small town this isn't small. Just completely rude. Very disappointed.

Best Western Inn of the Ozarks in Eureka Springs, AR, was honestly probably my favorite Best…read moreWestern ever. They have a really decent restaurant on site for both dinner and breakfast. One front desk hostess was exceptionally nice. The other - meh. She was a bit dismissive of others' complaints about the swimming pool being closed. That was a big strike from me, to be honest, because it was a part of their advertising. I realize stuff happens. I'm the queen of adaptability. But my kiddos were bummed it was closed "due to something in the water." A crew was cleaning it while we were there. It never was finished before we left. I tried to stay a second night, to which two different representatives told me our room was booked and nothing else was available. Our room was fairly updated, contrary to recent reviews. Our queen suite was $217.27. The pet fee was $20. For a 3-star hotel, this place was great. I'll request room 344 especially if we have our dog traveling with us again.

All was good!! Breakfast was awesome! Do need to shampoo…read morecarpets tho. We had 2 connecting rooms that worked out great for us and mother-in-law!!

Absolutely gorgeous! The cottage was clean and cozy. The jacuzzi tub had the best view and…read moreeverything worked like it should. The only thing I would have liked would be something on the bottom of the tub to give feet traction when getting in and out but there was a handle so that helped a lot. There was a huge window that overlooked the forest with a little birdfeeder that was very popular. Management was super responsive when we had questions. The location is about a 5 min drive from downtown (which was such a nice area). The week we stayed was very rainy so we didn't spend too much time on the porch but honestly everything was so cozy inside with huge views so we felt like it was perfect anyway. I would stay here again and again and again! (The photos on the website are near perfect of what to expect when you arrive too)

If you want an easy stay in Eureka Springs, stay here. It was easy to book through the website, and…read moreeasy to find and park. The interior of the cabin was great, and so was the view. Plus we were only a short drive to downtown. We felt relaxed for our 2-day stay. We felt we got our money's worth. The staff does need to improve their communication, we were supposed to get an email beforehand, and did not. I called them several times. They finally responded, saying it was a server issue. I get that, but an immediate phone call back would have been appreciated.

Let me start by saying the staff are wonderful and the hotel is unique…read more If you are allergic to cats, beware! They live on property. The beds are uncomfortable. The ghost tour is annoying. At least four times a day there was a crowd of people outside our door hoping to see a ghost. Me in Jammie's feeding the baby and a bunch of folks gaping... and we were not in the room that is supposedly haunted! And Friday night there was a very loud band. We had a baby, and a cranky 5 year old. Thank goodness they stopped at 9:40. THE BEST thing about this place was the breakfast buffet and bartender who took pity on us.

My now wife and I stayed there for our wedding night after getting married at Thorncrown Chapel. We…read morewere needing to check in early to shower and get ready, and the front desk did make sure we were taken care of - albeit for a fee. Their communication was great. The hotel's front desk team and manager, Olivia, are a massive bright spot in an otherwise terrible hotel. The bellhop, Marcos, was also incredibly friendly and very helpful. Without those two people this place would be absolute trash. I can't in good conscience give them 1 star, even though they deserve it. The overall service is abysmal. The bar staff stood there talking for nearly 3 1/2 minutes right in front of me before acknowledging my presence. This was at 2pm and they weren't busy. They were actually having a conversation about their recent break and their plans for after work. As far as the room, it's old and things creak - which is likely part of its charm. But the beds suck and this is not part of the charm. The balcony door doesn't close correctly so it's hot as hell inside when it's hot outside. This is also because the AC unit can't keep up. But at least the plumbing doesn't work. First thing I did was blow my nose and threw a small bit of folded toilet paper in the toilet and flushed it. It didn't flush. Spoke with the hotel and they said it would be fixed. When we returned the toilet was still not working properly. Amazingly, these issues weren't even close to the worst part. The restaurant staff were absolute trash. I wish I remembered the barista's name from the coffee bar in the hotel's main dining room. I went down to get my wife and I a coffee as we were checking out. She barely acknowledges me. When she finally does she rudely tells me that she has to take care of the dining room guests first and that I must wait. Given my experience with other staff, I just told her not to worry and started to walk off. She called me back and said she could get to me after the order she was currently finishing. I'm guessing she thought I was headed to complain by the immediate change in her attitude. It then took her over 13 min to make two lattes. I came back to pay and she rudely instructed me to go to the front desk to break my $100 bill to pay. I came back to pay, and 2 10oz (approximate) coffees were almost $19. This hotel sucks, it's not haunted except by shitty service. And it is so overpriced. One balcony room was $335 + $35 for early check-in - shitty service included.

The cottage was very nice and very peaceful, breakfast was 5 stars and the hospitality amazing…read more The trolley stoped right in front the office made our shopping even better not having to find parking .

Absolutly the best place to stay in ES. Just love it, the rooms are clean and quiet, the owners are…read moreon site, not like most other places and are there to meet your every need! Hope the word spreads as it is the only 4 star place to stay, as this was not our first visit to 5 Ojo, we can say they are still the best! Looking forward to our next visit!

Great little spot in the middle of it all. Better room than nearby hotels...try to get a great…read morebalcony view. We sat on the balcony and had coffee watching the rain. It was great. If steps aren't your thing, drop your bags at the entry door.

Had a great weekend here, perfect location. Parking just around the corner on Center St. Spent tons…read moreof time on the fabulous balcony people watching and listening to live music either from restaurant across street or the concert going on in the park. Huge bedroom and kitchen. For such a small operation with no staff on sight, I was pleasantly surprised to have housekeeping services come through and refresh the room while we were out and about. Some tiny complaints: awkward location for a shower (in the kitchen), super tiny bathroom (you should've seen me trying to blow dry my hair), & the balcony doors need something to cover the windows- sun woke me up way too early. None of those are deal breakers though so would definitely recommend!

We came for the winery and speakeasy tour it's $20 for an hour in it, two half glasses of wine and…read morean acoustic private session with an artist. Such a great place and wonderful staff! Highly recommend!

Everything. Mold problem in both AC Units. Gave slumlord vs vintage environment. Could use TLC…read more Would never recommend. Literally paying only for the location

The Grand Taverne is a lovely restaurant, and the hotel staff is always very welcoming and helpful…read more The roast duckling here? Simply unbelievable. Completely perfect. Fucking unbelievable. Easy walking distance to all the shops and sights of downtown Eureka Springs, too!

Filthy. our room was covered in gnats. 204#. We were given no policies and procedures until after…read morea code let us in the door.. it was in an envelope thumbtacked to a cork board. there is no one at the front desk. It is uninviting and disgusting.. dirty carpets. some horrible person from a sister Hotel talk to you like you are an absolute idiot and then if you're lucky provides you a code to even get in the building, She was rude, hung up on me and completely lied. The owners did not call, there are no ADA standards. It's very dangerous. There are drunks laying across the concrete at 8 PM on a Thursday evening that heed your ability to even get back in the hotel. if you have children stay away if you have an elderly or handicap person with you, stay away I was charged almost $700 for two nights that most of the lights did not even work. It's a very loud corner. You will have no sense of a peaceful sleep. If there was ability to give a negative rating I most certainly would.

Great location, even better host. Perfect spot to be right in the middle of all the fun.read more

The Dashwood room is huge! It's really more of a suite. Large bedroom room with king size bed and…read morecomfy chairs, and a middle room with a fridge and sink, large bathroom with the toilet in its own little room and a jacuzzi for two. There's food and pop in the fridge for no extra charge. We had a fuse blow out as can happen in an older house and they were here in 10 min and fixed it. The house was built in 1888 and oozed old-world charm. Antique furniture everywhere. They have DVDs and VHS tapes of all genres downstairs. We played several in the room. My 17-year-old son loved it too!