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    Brydan Suites

    3.1 (16 reviews)
    InexpensiveHotels
    Open 7:30 am - 6:00 pm

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    Ridiculous agreement they want you to sign in 2022

    Room was clean but definitely not a suite as advertised. Old furniture, lamps, small table with 2 chairs was the room decor. It appeared we were the only guests but were given a room on the road side so there was traffic noise. Rooms were advertised as having decks but our room opened up to the parking lot. Definitely will not stay here again. It should be classified as a motel. Not worth $338 that we were charged for 2 nights including their over $100 added on for service fees. We did receive fresh towels after asking. And look at this agreement they want you to sign when checking in.

    The tiles were loose and broken everywhere in the bathroom.

    The hotel looked sketchy as soon as we pulled into the parking lot. We wanted to get checked in around noon but the office was locked, so we had to look for things to do around town, occasionally checking back to see if the office was open. At 2:00 pm we finally got in. The door was covered in masking signs and covid B.S. ( our check in date is Nov, 5, 2022). The desk jockey was masked before we walked through the door and insisted we put on a mask. I put ot on like a chin diaper. The covidiot have never read the side of the mask box where it tells you they don't stop virus spread but this wall-eyed moron wanted us to put one on anyway. We got the key and proceeded to our room. Underwhelmed is a mild term. It was decorated in early American crime scene. I thought I detected the remnants of a chalk outline on the floor, but it could have been my imagination. We settled in, got dressed for our evening activities and headed out. We returned later that evening and went to bed. If not for the chalk outline, I swear the floor would have been a better choice to sleep on. We got up in the morning, poorly rested and sore as hell. Avoid this place like the bubonic plague, as its possible you might contract said plague from within its diseased walls.

    Cute room, great location, Reilly pick up, close to downtown attraction and shopping

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    5 years ago

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    10 years ago

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    10 years ago

    Highly recommended! Great staff, clean, and comfortable! Also pet friendly..We will definitely be back.

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    9 years ago

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    Ask the Community - Brydan Suites

    Review Highlights - Brydan Suites

    I stay here every time I visit Eureka Springs.

    Mentioned in 2 reviews

    Read more highlights

    Palace Hotel & Bath House - Palace Hotel balcony room

    Palace Hotel & Bath House

    (47 reviews)

    $$

    We got an echinacea steam and cooling bath after. We both enjoyed our treatments. Friendly staff…read more The front desk guy also shared interesting history of the place and a fun ghost story.

    Beware of Tyler, the tyrant psychotic sociopath owner of The Palace Bath House!…read more I visited the Palace Hotel and Bath House expecting peace and relaxation. Instead, I walked out shaking, humiliated, and in tears -- an experience I will never forget for all the wrong reasons. The mineral bath area consists of small cubicles with no ceilings, something I was never told. I didn't hear or see anyone else, so I genuinely believed I was alone. While in the bath I was trying to meditate but then someone started playing very distracting music that interrupted my meditation and I asked politely for the music to be turned off when someone changed it to something distracting. I made normal, reasonable requests -- a towel, a time extension -- nothing out of the ordinary for a spa. When I went upstairs afterward, everything changed instantly. The owner, Tyler (appeared to be in her 40s -50s had shoulder length completely gray hair) approached me out of nowhere and told me she was "astonished by my behavior" and that I was "the rudest person" she had ever had as a customer. I was stunned. I had no idea what she was talking about. She accused me of "yelling" and "ruining the experience" for others -- even though I had spoken calmly and had no idea the entire facility shared open acoustics. I immediately apologized, over and over, because I felt horrible. I was crying, shaking, and trying to explain that I truly believed I was alone. Instead of listening, she doubled down. She told me I was "blacklisted" and needed to leave. Meanwhile, other patrons -- the very people she claimed I had disturbed -- came to comfort me. They told me I had done nothing wrong. They hugged me. They reassured me. They told me her reaction was completely out of proportion. I ended up having a panic attack from the shock and humiliation. My entire day was ruined. Days later, I am still shaken. When I tried to call to request a refund, I discovered my number had been blocked. No conversation. No explanation. No willingness to resolve anything. I have never in my life been treated the way I was treated at this business. I left feeling berated, belittled, and publicly humiliated for something I didn't even know I had done wrong. The lack of sound privacy, the aggressive confrontation, the refusal to communicate afterward -- all of it paints a very clear picture. Bottom-line, BEWARE of The Palace Hotel and Bath House and the tyrant psychotic sociopath who runs this establishment, TYLER! My experience was emotionally devastating, and no guest or human in general deserves to be treated this way. Consider yourself warned.

    Brydan Suites - hotels - Updated May 2026

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