I came here on a Thursday evening with my husband. I was gifted a $3 coupon for my birthday. I chose a small waffle cone with peanut butter buckeye ice cream. It was tasty and the perfect after dinner treat, large enough to share. Staff was pleasant and wait was extremely short. By the time I paid, my order was ready! Delicious ice cream and friendly service! read more

Bruster's Real Ice Cream - Chocolate peanut butter buckeye small waffle cone - Ice Cream & Frozen Yogurt Near Me - Lilburn, Georgia

This sweet potato pie ice cream is bomb and it should be sold in store. The banana pudding is always a fave and it was the perfect combination. The staff who took our order was a little confused so we ended up leaving the drive thru and ordering at the window. All in all a great treat. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Lilburn, Georgia

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We pulled up last night, and were gobsmacked by the prices. The ice cream ingredients are full of JUNK. A sundae was $10. A cone was $8. Disneyworld park pricing. Dairy Queen has Sundaes for $3.99. Won't last long. You cannot raise prices to the point that people drive away laughing. read more

Honestly one of the worst unprofessional employees there is. I've been ordering from them for more than a year and they don't have certain options on delivery app so I call and I fix it and it's never been an issue until recently they want to make it one. One of the male shift leaders is a liar and he says he can't but literally wrote me a paper apologizing then when I called to fix my order he says they've never done it when I have proof that they do and he has. Well then maybe update your system to have the correct items where I wouldn't have to call and fix it. Then to say they can't when I've always done it? Just doesn't make sense why they pick and choose. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Lilburn, Georgia

What can I say? Huge portions and cheap prices. It's not liquid nitrogen ice cream or anything to write home about, but if your kid is under 40 inches tall, they get a free ice cream, and for about $5, you get two huge scoops inside a waffle cone. You won't get that anywhere else. I recommend the Graham Central Station. Enjoy some southern ice cream, my friend. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Lilburn, Georgia

Best ice cream and service. They have a doggie sundae for my wagging companion. My favorite is the turtle and white turtle waffle cone, next is the hot fudge sundae with nuts, last but not least is a chocolate milkshake with extra ice cream. read more

Our first time here and absolutely loved it. Ice cream is real and tastes homemade with generous amounts of ingredients added to every flavor. We all got something different from waffle cones with six scoops of ice cream to mix ins with snicker bar chunks and even a fab strawberry sundae. We all enjoyed our selections. It was a busy night and the crew was doing their best to keep up, customers were being helped out of order and one of our items was forgotten, we had to follow up a few times, but we will still be back for the sweet stuff. Bring your own banana on Thursday and get half off a banana split! read more

Wow... This used to be the best place for ice cream. The flavors were incredible and beat anything you can get at the store.... Today, I bought a quart of chocolate raspberry truffle and it's 40% raspberry jam (globs and globs of it) and the whole thing was melty soft.. I was the only customer and it took a while... Looks like they took the time to mix extra jam for fun?... Out of boredom?.... Bc I'm Asian?... I assume management changed in the last decade but are you guys cleaning money and don't need real customers anymore? What a pity. I tried to mix in the jam when I got home but this is what I got for $11. It's inedible. read more

Bruster's Real Ice Cream - Chocolate raspberry truffle... 40% raspberry jam.. - Ice Cream & Frozen Yogurt Near Me - Lilburn, Georgia

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I love Bruster's and I love the local high school kids work here. They work hard for tips, the ice cream is delicious and service is quick. We're here many summer nights (and half off banana split Thursday's ) read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Lilburn, Georgia

Great creamy ice cream and good prices. Lots of flavors to choose from I love their pistachio

The Browns Sunday is outrageous!!!!! I had it a few months ago and being new to Ga, I forgot where I found it. After realizing this was the location,it was a repeat performance !!! Love this Brusters drive thru!! read more

So good.just as good as it was when I lived in Atlanta, 10 years ago. Staff very friendly.

I ordered the ice cream birthday cake from Brusters on five fork trickem rd lilburn and it was delicious!! My sister and husband came down to visit and it was hard for them to leave with the ic cream cake still in freezer. Needless to say once the cake was gone so we're they. read more

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The rudest customer service ever. One of the workers called out an order of chocolate ice, strawberry and strawberry shortcake a three scoop on a cone. No one answered and he shut the window. Came back and yelled again no reply. Came back and told me it was my order. No I had three cones not one. I could tell he was annoyed walked away, came back and asked what I ordered. I told him. He slammed the window. Came back with three cones. I'm standing there like so I'm supposed to try to hold them? Can I get a bag. Again he's annoyed. Slammed the window and came back with a bag at this point just give me the bag. I should have asked for my tip back. I wish I could leave a negative 20 but the system won't let me. So just know the star is really a negative 20 read more

Brusters is my fave ice cream joint, hands down. I've visited so many Brusters but the Lilburn one near Parkview and Mountain Park Park is the best. Brusters usually have really good customer service anyways but what makes this particular Brusters stand out is that they are open until 11 pm. Yep, you got that right so when you have late night sweet cravings, you can come here. I never knew the rewards card can be used at any of the locations, the reason why is because the rewards cards I have all have particular stores locations stamped on it so I always thought I had to go to that location. This location told me I could use it anywhere. WTH, all that time, I never knew and never used them at times. Urgh. Again, my fave location for customer service and late closing time. Ice cream is always on point. My favorites are mint chocolate, butter pecan, & sea salt caramel. My kids love getting the ice cream cakes here too. You can buy by the pint or gallon, which I've done before. read more

This is probably my faviot place because the people are realy nice and the food is awesome but they don't have a bathroom and it is not real ice cream it is fake read more

I was just here to grab a late night dessert for my late-night cravings and I specifically wanted Bruster's Ice Cream, so I didn't want to settle for any store bought kinds. Even though I know I came at the most inconvenient time when they were about to close in 10 minutes, I stayed in the drive thru. I was probably not the best customer the employees wanted, which I totally understand since I used to work in something similar to Bruster's. It was an okay wait and it was understandable because they also had a line at the window also. ICE CREAM: I ordered a Small Mint Chocolate Chip Waffle Cone. For Yelpers, at this location, they offer $1 off any size waffle cone or waffle bowl so of course I took advantage of it. With the discount, my small 2 scoop waffle cone was only $3.19. The mint chocolate chip ice cream was delicious of course, premium quality and worth the money I paid for. It was a good size for a small as a regular is 3 scoops and so on. There were tons of pieces of chocolate chips and the ice cream was creamy. The cone was like your any ordinary waffle cone. The service was good, at the time that I came, I expected what I expected. However the employees were still nice and were cheery (or tried to), which I totally understand that they wanted to go home after a long day standing at the ice cream store. Overall, this is a great location, has a lot of parking space and a drive thru! There were lots of flavors available and recommend Black Cherry for your next visit to Bruster's! read more

LOVE! What fun....too many choices! I had chocolate raspberry truffle ice cream, my hubby a shake. Staffed by high-school kids that served us with a smile. Not to many real ice cream shops around anymore. I loved this place for the old-fashioned-ness of it. Walk up, order, sit down and enjoy. Plenty of seating too! read more

This is the best one I have been to. The staff is really patient with the children while they try to order and they don't try to cheat you on the amount of toppings. The outside area is very clean and welcoming with the benches around the property. read more

The service is horrible, on busy nights like tonight they are completely understaffed as I am typing this stuck in line at the drive thru where I have been for 10 mins plus - w/o them taking my order. And they messed up the car's order in front. Finally got to the drive-through, and declined to order seeing that the drive-through intercom wasn't working either. Horrible service very disappointing. read more

Craving ice cream one day and decided to give it a try. To be honest, I've never had Bruster's before or from what I can remember but I hear people rave about it all the time. After trying it I would say I'm impartial to it. It's not the best ice cream but it's also not the worst. It's good for a hot summer's day but since there is only outdoor seating, the ice cream may melt before you get to finish it. The staff was all very lovely. We ended up getting a small cup of butter pecan, a strawberry shortcake, and the new lemon ice cream in a regular waffle cone. I would say the lemon ice cream was very fragrant but didn't really have the zesty taste that it advertises. The strawberry shortcake was huge. I wasn't excepting it to be that much. The cake was like an angel cake topped with strawberries and syrup, two scoops of vanilla ice cream, and topped with whipped cream and cherry on top. It was pretty good if you get a bite of everything! The butter pecan was a let down. Not sure if it's cause I remembered it to be better when I tried it as Mayfields as a kid or I tried the other flavors before and that made it taste funny. Overall it wasn't bad ice cream but I'd rather just buy a tub and it is at home. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Lilburn, Georgia

The ice cream here never disappoints, plus they will give your pup a free dog sundae (scoop of vanilla with a dog bone on top). Excellent customer service and a drive through window. Now I can be lazy and still eat all the ice cream I want. read more

My favorite is a vanilla hot fudge sundae with wet nuts (pecans) and whip cream. However the only downfall is that the fudge is too clumpy so I get light syrup. Unfortunately when I got it this time, it was still clumpy. Other than that....it's all dessert love! read more

I am not very happy with this Bruster's. My family and I went earlier tonight, and received the worst service ever. After requesting that maybe they should make chocolate chip ice cream (and what Bruster's doesn't have chocolate chip??), we got a pronounced eye roll in return. It was obvious that they did not care about a suggestion that was made by MULTIPLE customers there, or even about their customers in general. It was like they were completely mentally checked out. It was very disappointing, and it will be a long time before we return. Hopefully they'll have chocolate chip ice cream by then... read more

Good service,good ice cream and great closing hours...one star less for not having good sitting arrangements like other bursters ...you have to buy an ice cream and just leave lol...you cant enjoy sitting and eating there as poor and small sitting arrangement...quality of ice cream is always great and good customer service read more

Ice cream cakes are delicious, the service is great, they don't mind letting you taste several flavors, my favorite is white turtle with the waffle cone! read more

Their butter pecan is my favorite. Their always have different deal for different day of the week. read more

Bruster's Real Ice Cream - Butter pecans my favorite - Ice Cream & Frozen Yogurt Near Me - Lilburn, Georgia

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They always turn the lights off half an hour before closing time and the staff looks disgruntled and are often rude because you CAME BEFORE CLOSING. They don't understand the art of customer service clearly. read more

The only reason I'm giving two stars is that the ice cream is very good. We went after dinner last night for a special treat. Even though the staff is new, it should not take half an hour (yes, 30 minutes!) to make three banana splits and scoop two ice cream cones. Here's a suggestion: until the staff is properly trained, have a manager on premises to ensure that jobs are done correctly and within a reasonable amount of time. Lose the socializing as you work. read more