Picked up my dog from LuckyDog after initial behavioral assessment and thought it had gone well and…read morebooked future boarding in presence of owner Rick I think he said his name was (BTW he totally ignored me until I said Hello, clearly someone lacking in basic manners), and I did NOT form a good 1st impression at all! He was grumpy, unfriendly, rude, unwelcome, irritable, admonishing me for unclear reasons & had difficulty looking me in the eye, super, super weird, racist undertones, wouldn't recommend anyone with melanin coming here yikes. If you have the misfortune of meeting this character you'll Definitely see what I mean- I didn't want my dog or family to be subject to any of those vibes moving forward. We've had absolutely terrific experiences in the past (only looking for a new daycare due to a move) and have never encountered an individual who spoke/behaved like this & emanating such a super negative/surly vibe, especially a person who reportedly works with dogs, wowza! Clearly he does this for the $$, he didn't acknowledge my dog either until we were finally able to exit the place (also- the place STINKS a lot, was more than what you'd expect). I was already not feeling the best about the place given to several negative reviews- but this crappy experience sealed the deal. Also thought it was weird when the girl who checked my dog in was the same one who checked me out & said "they" should have told you we close at 1130am (?), umm is she referring to herself in the 3rd person, odd gaslighting meant to insult my intelligence? Appropriate training of staff including the head (as we all know those folks set the example, in this case a very poor one) highly needed, the so called managed def acts as though he is doing you a huge favor (ha! he may want to review how a business including a small one like this one works, we dogowners are definitely handing over cash for services). & msg to him: you're not a rocket scientist, please get over yourself *eyeroll*. For anyone in a similar situation Don't bother wasting time w/ this place- terribly rude, unprofessional, and their hours make zero sense (and are also not what's written online- manager again seems to concoct his own rules on the fly depending on who he's looking at, total discriminatory oddball). Thank goodness there are innumerable other facilities.