I have two nervous dogs that historically have a lot of stress when it comes to boarding, one of…read morewhom has a severe heart murmur. They just got back from their 5-night stay at OBKC, and I couldn't be happier. Because it's a smaller facility, OBKC's staff has more time to devote to each individual dog, which made me feel much more confident in leaving them there, especially with my older pup's health issues. The consistent routine each day, individual playtimes with staff, and constant access to clean, climate-controlled space and fresh water clearly kept my girls happy during their stay! You also have an option to spoil your pup with little frozen treats, and proceeds go to local charities. I received updates (with beautiful photos!) whenever I asked, and they took extra precautions to keep my older dog safe and comfortable. The pricing is very reasonable compared to other facilities, especially considering the personalized care. They came back to me clean and happy. One was even more excited to play with the staff on her way out than she was to see me! Scout and Cherry say thank you so much for taking such good care of them.

Our dog, who is prone to seizures, hadn't been boarded in a while and she just thrived at Oak Brook…read moreKennel Club when we were gone for 2 weeks. She was well cared for and loved and came out super happy when we picked her up.

Janice took care of my cat Sabrina many times, fed her, changed her litter box, and played with…read moreher. my sabrina looks forward to her visits. trusts I never had to worry when I am away, she is very professional. Would recommend to anyone needing her cat taken care of while away. Joyce B.

Love the home setting for the pups. Janice is really loving and has taken great care of my doggies…read more Highly recommend!

Robin is a fantastic person. She is super nice and responsible, I feel that I can trust her 100%…read more She took care of my cat who is not really open to meet new people. But Robin made friends with him and he even let her pet him which is rare. If my cat trusts someone, I trust them too. He has great instincts. Every day Robin would send me a picture of my cat and tell me how he is doing. When we were back from vacation, I found a log that Robin left me with all the details of what was done and how my cat behaved. This was a great experience and I really appreciate the fact that I could just relax and not be worried about my precious little furry friend.

I have used this pet sitting service for at least 10 years. At first, they were excellent. However,…read morein recent years, the quality of the sitters has gone downhill, Robin is not available in emergencies, and she's hands off, in terms of communication with clients, and helping her staff. Even though she lives one town over from us, she does not help sitters, when my dog is injured or monitor what the sitters do or don't do. First, there was one sitter who decided to turn on all of our decorative under & over cabinet kitchen lights (hot lights that were not to code, and we did not leave them on or use them) while we were out of the country --costing us $1500 in changing out the lighting since Robin's response was she could not go over to turn off the lighting but she'd have another sitter do it the next day. I truly worried my house would be set on fire. Kitchen deco lights were turned off and same sitter put on the decorative over the fp hot lighting instead as a "pretty night light." I had to ask once again, stop using lighting that is not left on, not labelled to turn on, and not in our notes to use. The sitter lacked practical knowledge of light bulbs. Then, another 7 one-week situations, where we left town, and no one communicated that our two dogs were jumping the 2 foot gate and going upstairs daily and using the upstairs puppy pads multiple times a day. Instead sitters kept that info largely to themselves (maybe mentioned 2x in notes) and one dog started getting lame, with a limp, which incurred over $2000 of vet visits, chiropractic, and laser treatments on his back legs after the trips. I kept thinking why is Sammy fine while we're here, and yet, gets hurt, every time we hire Robin's sitters? I asked Robin, don't your sitters think they should convey this info to me, or tell you, or confer with each other re why there are all these visits upstairs every day by the dogs (to a litter box, so there would be proof and they were cleaning upstairs), which mean a pet is jumping over a 2 foot gate, multiple times a day and how that may contribute to the limp my dog has? I have in the notes to sitters that the dogs should stay downstairs and there are multiple house signs saying that. Robin's response-- you need to find a different way to gate off the dogs, and test it out yourself. My sitters are not responsible for your gate arrangement for your dogs. I'm sorry but my dogs do different things when I'm home or even at work than what they do with us gone for a week. They've never tried to go upstairs when gated off, with us in town. It's just practical for the sitters to question how they're getting upstairs, and move the gate, if it's not effective or remove it all together to prevent further injury to the dogs. The last issue was this past month, my co2/fire alarm upstairs (a Kidde 10 year battery, expiration of 2029) went off, and was broken by a sitter because "she did not want the alarm to frighten the dogs." No one contacted the fire dept. or me or my husband (we were out of the country). I was texted the event 3 hrs after it occurred like it was nothing in particular by Robin, because the sitter "does not text" and Robin was too busy to answer the sitter's call. When I called Robin and insisted someone come back immediately, and gave them a list to check, the gas stove was found left on. Maybe not the source of the alarm, but still--it shows no one checked the safety of the house. Also, Robin showed zero concern and was not willing to call the fire dept for a check on our home, when I called her. She said that the sitter's husband is a fireman and he told his wife that alarms go bad all the time. She had no sense of urgency re my home and dog's safety. Well, my husband is a surgical nurse, so that's a nonsensical response. Once again, Robin cannot show up, and she does not train her sitters. When I returned, in complete frustration, i brought up the history of her inability to step in when something is a home fire risk or a dog injury risk and assess the situation in a mature manner to oversee her sitters . Her response was essentially that I ask for too much and too much specific communication. So, I asked for my multiple sets of keys returned. I don't trust this agency anymore with the care and safety of my home or pets. The very most important things are not handled well, which are the health & safety of the pets, and safety of the home. My advice is to find someone who both gets 100% of your money and sits your pets. Having a "hands off" agency owner who does not do her job is just a waste of your money.

Safe secure and peace of mind definitely recommend for a boarding walking or checking up on your…read morepets

Desiree has been walking my dogs for over a year now but recently pet sit them along with my…read morebunnies and reptiles...... she did an awesome job and kept everyone safe.... she is very responsible, caring, and honest. I I definitely will continue to use her and recommend her highly.

After years of bringing my pets here. We have to part ways after a 3rd incident. The last 3-4 stays…read more(Kennel and surgery) were getting worse and worse. I have always been kind to post positive reviews! But the last 3-4 visits were horrible and I STILL TRIED TO UNDERSTAND AND GAVE THEM ANOTHER FEW MORE CHANCES!! It was worse. Spoke to the vet owners and they apologized but never tried to make things right. Very money hungry! I never have giving them a bad review because I try to understand and give them a try again. But this time, they went tooooooo far of neglecting my pets. They will always tell you they are taken care of but little do they know the connections I have within their staff. When I spoke to the vets and also who are owners, they always say the same scripted Customer service exudes but I just let them say what they have to say so they get contradicted. That is how you will confirm pets are not being taken care of here and how they lie or make up stuff. This last time I let Bella and Gus stay here for 2 nights ONLY!!! I intentionally aways bathe them when I drop them off bc you can tell how well they are kept there. Well again.... Always a reason why they bathe them. Again I asked why now....THEY SAID THAT BOTH WERE WALKING IN POOP OR PEE. HOW CAN THEY WHEN THEY ARE SUPPOSE TO BE TAKEN CARE OF!?!!!! They never have pooped or peed inside unless you are not home for 8+ hours!!! I asked 4 different staff members and all 4 including the vet/owner has a different story!!! They even tried to charge me a office charge bc the vet/owner wanted to speak to me when I did not!!! Just call me!!! Why see you in person? They again tried ti add a vet visit wth!!! This is how bella came out after 2 days stay!!! DO NOT TRUST WHAT THEY SAY!!!!! Or catch them in lies as I did!!! Be smarter than them or do not take them here at all. Both vet owners did not try to make things right at all!! They take no accountability at all. They always have generic answers for anything you bring up to them. Nobody even told me I would get Bella back like this!!!! I was so shocked!! She did not have this and all this in just a 2 day stay!!! Not even a good explanation was given but a genetic answer. They also brought up a cousins name that has not worked there in a long time, nothing to do with me. Petty!! They only took off the office charge (talk about money hungry) because I argued their money hungry tactics when I said "dont want to see them in an exam room 4 times".

Cat tested positive for worms. They didn't bother to let me know. I found out a year later when…read moreanother vet got her records transferred. Really terrible care.

We have been taking our dogs to Brushbow for about 11 years. They are an excellent facility and my…read moredog have loved every minute there. There prices are amazing and hey even administer pills. My dog is always very happy to go there. She loves it!

One of my dogs went there about 6 years ago. Got a bad case of kennel cough. I thought after this…read moremany years things may have changed. I tried them again. Nope!!! My 2nd pup got very sick with kennel cough there about 3 weeks ago. Im done. The kennel i am referring to is in Evans Georgia

I have been using Paws in Paradise for many years. I currently have a 1 1/2 yr old dog. I never did…read moredaycare with my previous 2 dogs but started bring my puppy 1 year ago. They take really good care of teddy. Even after boarding him for a few days he did not smell. My husband even asked if he had a bath. I highly recommend

Took my 2 dogs here for the first time . We are very pleased with our experience. Sue treated our…read moredogs well. Her prices are amazing. Her kennel is a hidden gem in Warrenville. We have already booked our next stay.

I was pleased and more than satisfied with the care my girls received while in Sue's care. They…read morewere indeed well cared for . I would not hesitate to recommend ! Sol G