I really didn't want to leave a bad review for this place due to one bad trainer, but at this point she really hasn't left us much choice. We chose to board our puppy with Four Paws last year. Before the boarding we noted he had a sensitive to the touch stomach due to an undecended testicle and to be careful with him, this was our first issue. Mid-boarding I received a picture of my dog in a tutu at one of their trainers houses because she thought it would be fun to play dress up with someone else's puppy. This meant a tight elasticised waistband on his stomach. I promptly texted that I was not okay with such things and that seemed to be the end of my issues. Until after boarding when the 'on call' via text stage started. We had a three month old puppy and despite saying we were only okay with positive training methods Amy just kept repeating that she would suggest an electric collar and a no pull collar. Finally we chose to let Amy go and let her know it was a mixture of these two issues and her attitude, she responded saying she never forced us to use force training methods, which while true, didn't address her lack of ability to help is as a trainer without them. As tax season is coming up and the board and train was for a service dog in training, we reached out to get our recipt since we hadn't been given one at the time. She ignored my text for over a week and when my husband tried to call, sent him an invoice for zero dollars. He tried to call back to get the correct thing only to have her yell at him that we aren't using her as a trainer anymore so it would be asinine for her to have helped us get to receipt before hanging up on my husband twice. I am frankly aghast at both the fact that a professionally trained trainer could not handle a puppy without force when every other trainer we have worked with has been against it with great result and also the fact that someone would be so unprofessional and petty over being let go due to not being a good fit. Thankfully we were able to find better trainers who valued our pup as much as us, but I can't in good conscious not share this after her outburst today.
Update to address the comment:
We actually spent a week attempting to get ahold of Amy which I have the text to prove. You did send the first form incorrectly and we called within fifteen minutes, waited three hours, which I also have call logs for, and then when the 'it will be right there, ten minutes tops' never showed up called back. Amy proceeded to swear at my husband and called us attempting to get ahold of her for a receipt asinine. After that she hung up on him mid-sentence so he had no choice but to call back because through all of this not once were we told anything but, 'leave me alone I'm busy, I'll get to it' with him being hung up on before he could even speak. She got volatile to the point I had to leave a voicemail letting her know our lawyer would just be reaching out because it had been over a week of run around for a tax document already. Also, I at no point said that he went for service dog training, but any training towards a service dog is deductible and as such was why I was requesting a receipt. Basic obedience is still a part of any service dog's training and falls very safely under tax laws as our accountant has assured us. If you would take the time to read the review I state only that because he is an SDIT was it tax related and what we were reaching out about it. I also truly wish Lydia hadn't put him in a tutu, but unfortunately there was no one overseeing a teenage girl taking our dog home overnight for boarding, which in and of itself was completely crazy for how much we had to pay as well as extremely unprofessional. As you insisted on trying to call me a liar, I have attached the picture sent from Lydia. If you would like to contact me privately I am more than happy to include the screenshot with her number as well.
Overall, this response and attempt at being petty/snarky really just highlights the attitude that you'll run into working with this business unfortunately. As I stated, I could not be happier we went with our gut and let Amy go when we did. It was clearly the right choice and we thankfully found much better trainers who didn't need to harm our dog to teach him. read more