The best dog walking service. They are always there for me when I need them, no matter what…read more Friendly people in the office and nice dog walkers. They always leave a note about their visits which is nice. I would recommend to anyone.

This group has been awesome! Very attentive to my dogs - I have 3 pit bulls who are very happy when…read moretheir sitter comes to visit! They come to my home as scheduled and do very well with following additional notes when left. They have an online system that allows for easy scheduling, follow up conversations with the sitter, and electronic payment system. Flexible scheduling is available and very responsive for last minute requests or cancellations. I look forward to using these services again!

Update 3: I filed a BBB complaint. The business responded with false claims that I harassed the…read moreowner on social media and LinkedIn and cited an employer I have never worked for. They are now threatening legal action. I stand by my posts and have not made any false statements. TO THE OWNERS RESPONSE. Don't be sad about my review--be disappointed in yourselves as business owners. Do better. Everything written in your response directly contradicts what I was told in person. You stated that multiple attempts were made to contact me regarding this incident. That is false. No one contacted me at any point. Management only became aware of the issue after I reached out. You also claim my dog was properly cleaned and reference video footage. If such footage exists, please share it--you have my email. His condition upon pickup clearly indicated otherwise, as I spent 45 minutes cleaning feces from his paws once we got home. There is also no reasonable way this could have been "missed." My dog was wearing a large winter jacket that required staff to handle and touch all four of his paws in order to put it on. Staff were taking an extended amount of time before bringing him out, and another employee stepped in to assist with getting him ready. Given that level of handling, it is not credible that feces covering his paws went unnoticed by anyone who was paying attention. Regarding the padding, two staff members explicitly stated it was part of his care due to concerns about him falling as a senior dog. That representation was a key factor in my decision to purchase the Pawdemics service. Lastly, I appreciate the advice suggesting veterinary boarding. However, that recommendation could have been communicated during intake, during follow-up calls, or after I paid for an evaluation. At no point was this raised as a concern. You had no issue accepting my dog despite him being partially blind, deaf, and showing signs of dementia--until after something went wrong. Your response continues to contradict what was communicated to me in person. Again, if you have additional information or footage, please provide it via email. I am absolutely disgusted with this facility and my experience here. I was convinced to place my dog, Tito, in their "Pawdemics" service after being told he would receive constant surveillance and that it would be best for him as a senior dog. I was also promised a padded room for his comfort and safety. None of this was true. The room they described to me is apparently under construction, and instead my dog was kept in a cage with no padding anywhere on site. When I picked him up today, his paws were filled with chunks of feces. I was told he had an accident and that staff had cleaned him up -- clearly, that did not happen. I spent 45 minutes cleaning him myself once we got home. I don't understand how something like this could be "missed." When I raised my concerns, the general manager repeatedly stated that they have other dogs and cannot watch him consistently. If that's the case, why am I paying extra for a service that was sold to me as individualized, specialized care tailored to my senior dog? The explanation directly contradicts how this service was marketed. I asked to speak with someone above the general manager and was told there is no one -- that the owner does not interact with clients. That response alone speaks volumes. This was a complete misrepresentation of services and a very upsetting experience for both me and my dog. I would strongly caution anyone considering this place, especially if you are trusting them with a senior or special-needs pet.

Within just a handful of times of using the daycare service at DePAW (after 4+ years using a…read moredifferent doggy day care, weekly, without incident), our dog got bit and injured by another dog while under the care of DePAW, a bite that tore her ear, damaged tissue and wound up requiring her to be sedated and given stitches. When they called us to tell us about the incident, DePAW told us that another dog had 'overcorrected' ours, when she tried to play with a dog that didn't want to play with her. A professional dog daycare service needs to have the experience and knowledge to separate dogs before this happens - most often bites happen with uncomfortable dogs, not aggressive ones. It's clear that the other dog was uncomfortable in the situation they had the dogs in, and our dog got the worst of it. We feel this was a preventable accident and likely a result of either staff not recognizing the energies of the dogs under their care, or them taking on more dogs than they can handle at one time. A dog who is uncomfortable enough to seriously bite and injure another dog should not be in the same room as a playful dog who wants to initiate play with others. Perhaps even more disappointing on a personal level was the conduct of DePAW in the aftermath, and how transactional and impersonal our interactions with them have felt. When calling us to tell us what happened they never apologized for our dog getting hurt there (I am sure this is a liability thing they are trained to do) and they did not follow up afterwards to see how our dog was doing. We only heard from them after we sent an email expressing disappointment a week later - we did hear an apology then, to their credit. I'm sure we've signed a waiver giving away all of our rights in terms of compensation and vet bills, so we didn't even try to ask DePAW for help with the hundreds of dollars of medical bills we have incurred due to this incident, but they didn't even waive the $35 daycare charge for the day she got hurt. I guess a dollar is a dollar. I don't think I've ever taken the time to write a negative Yelp review when we've had a bad experience, particularly with local businesses, but given this experience I don't feel like DePAW is necessarily a safe or caring place to leave your dog and so for that reason I feel that people should hear our experience. Again, we've taken both our dogs to a different doggy day care for 4+ years on a weekly basis and always felt they were safe and well taken care of by people who were attentive and cared for the wellbeing of our pups. That's not at all how I've felt interacting with DePAW - it feels very much like they care about your dollars, not your dogs. I can't speak to their other services, and I'm sure there are people working here who truly love dogs, but I'd strongly recommend you look elsewhere for safer, more caring and less transactional daycare options.

Everything! The experience was seamless!!! Service spot on!…read more Cleanliness- good! Price a bit high , but in line with all. They make your visit comfortable!

After purchasing our new puppy from Petland Batavia, Millbrook Animal Care was one of the three…read moreveterinarians recommended to us and was the closest location. Our first wellness visit was supposed to be covered by Petland. We purchased our puppy on a Saturday, and with Monday being a holiday, we called Millbrook on Wednesday to schedule an appointment. My wife spent nearly 30 minutes on the phone answering numerous questions, many of which were later repeated in an online form that had to be completed before the appointment. Our appointment was scheduled for 1:00 PM on Saturday, and we were asked to arrive 15 minutes early. Unfortunately, we forgot to bring a stool sample and had to return home to retrieve it, causing a slight delay. We arrived at exactly 1:00 PM(the time of our appointment) but were informed that we would need to reschedule. Since we live approximately 20-25 minutes away in South Elgin , both my wife and I were extremely disappointed by the lack of flexibility, especially given that we were only a few minutes behind the requested early arrival time. Although we were able to reschedule for later that same day, the experience left a negative impression. Later, while getting gas at Costco, we stopped by River West Animal Hospital in St Charles to inquire about establishing care there in the future. The difference in experience was immediately noticeable. The atmosphere was welcoming and relaxed, and the staff was friendly, understanding, and accommodating. Despite arriving close to closing time, our puppy was seen within approximately 20 minutes. The veterinarian (Jason Long) examined our Cavapoo, answered our questions, and had an excellent bedside manner. While the visit at River West was not free, the cost was very reasonable--just bit over $100, which included an examination and stool sample testing. Based on our experience, we plan to return there for the remainder of our puppy's vaccinations and ongoing care. Overall, we were disappointed with our experience at Millbrook Animal Care and were much more impressed with the level of service and customer care we received at River West Animal Hospital. We later cancelled our appointment at Milbrook. After reading a few of the reviews, there are some reoccurring themes at this animal clinic.

I started coming here when they first opened and i was thrilled then with the service my pup…read morereceived. I didn't think it could get better but then they added grooming and now this is my one stop shop for my little bestie! trust me, try them once and you'll see for yourself the incredible services they provide!

The Staff Here at The Gold Leash, Carol Stream, is nothing short of Great! The facility is top…read morenotch, dogs are happy when they arrive and happy to see me when I arrive to pick up. No Chaos, not a lot of barking. Big Inside Window to view the dogs at supervised play with frequent breaks. Dogs are temperament evaluated and placed with small groups of other like energy dogs. I've had Grooming services - the dogs are clean and not smelly from too much perfumed products. I had their teeth brushed! Wow, the teeth on my 6 yr. old dogs is clean. what a great service. I had the staff do Treadmill training with my dogs so this winter I have an inside exercise option. The dogs loved it. The dogs from Day 1 really were happy at The Gold Leash. Thank you to the patient staff who has helped me assimilate my dogs into a new facility after a long move across the country, totally different environment.

We have been using Dogs Run the Fox for almost a year, and we have been very impressed. We have two…read moredogs, including one that is super outgoing and one that is afraid of his own shadow. Brett and the other walkers are great with our dogs and their different needs and personalities. Brett is always responsive in communication and is great at letting us know if one of the dog's behavior is off, like they are sick, or if something else is needed. The different time options allow for flexibility, which is what we need for our schedules, and the prices are excellent for the service provided.

Brett and his team are awesome! I got a referral from a neighbor when I moved into my townhouse and…read moreit has been so helpful. Since moving, I do not have a backyard for my Aussie's to run around in and one of them gets a little stir crazy the days I work. Having her run with Brett a few times a week really helped.

My dog LOVES rover. The staff is awesome and the facility safe/clean. They post photos every day on…read moreFB of the dogs playing indoors and outside. We do daycare for our puppy a few days a week and they offer baths/ear cleaning during daycare, and it's more affordable than other pet spa places.

Rover Unleashed is amazing. I love having the option to tire out my dogs while I am at work so all…read moreof us can enjoy a relaxing evening together. When I grab the leashes and tell the dogs they are "going to school" they get worked into a frenzy! Definitely a good sign that the dogs love the place too!

Grooming is not the best. My dog was scheduled with Natalie but Robin took care of my dog. From…read morethat time, I can't even hold my dog's paw and ears. He does not look like he got groomed. Something must have happened that she did not tell me. She kept my dog all day with no water. I called, and never got a return call. Secondly, every time I take my dog, I'm always surprised with the cost and woofbeach does not give you a heads up. Not taking my dog there. Now my dog needs sedation for nail trim.

The staff members are amazing people, and my little puppy Sofia has completed the obedience…read moretraining, and I'm starting 1 - 1 lessons, and I saw the difference .

Owner goes above and beyond to accommodate…read more Groomers are spectacular and the atmosphere is very friendly! You can tell the people really care about the animals.

Great services provided. Helpful, flexible and just awesome. We love our assigned walker and get…read moreconsistent results. We have used several walkers in the past and it's often difficult to get all the kinks worked out. Lynn's Pet Care has been so easy to work with. While I am sure each walker is different, I could not imagine you could go wrong using Lynn's Pet Care. One thing to note that sets Lynn's apart is that all their walkers are employees, not contractors. O feel there's an extra level of service and care with this model as opposed to having contractors who, at least I'm my experience, seem to be more unreliable.