Three years after paying Greg (owner/sole employee of Central Oregon Water) for a "top of the line"…read moreKinetico system, I ultimately abandoned both the system and Central Oregon Water altogether. I switched to a different company and installed an entirely new system at great expense because there were too many ongoing issues with water quality, equipment performance, and customer service with Central Oregon Water/Greg. This was not a decision I made lightly, especially after paying a large amount of money for the Kinetico setup. I spent months trying to address water quality issues that were still present after installing Greg's Kinetico system and adding more equipment on top of what I initially installed. The money I spent on Greg's Kinetico system was a total loss because I had to scrap it and pay for an entirely new system with a different company to finally get good water for me and my family. Throughout the time I worked with Greg, he installed equipment that never resolved the problems he claimed it would fix, failed to properly maintain what he installed, and repeatedly failed to diagnose issues correctly. When problems occurred, he often blamed anything except his own equipment -- including my plumbing and my well -- rather than taking accountability or finding a real solution. For example, he blamed salty water on a lack of water pressure. That turned out to be inaccurate, as he eventually found a broken Kinetico part after I complained multiple times over several months. He also blamed heavy iron intrusion and red iron deposits on fixtures on my plumbing, yet I re-piped the whole house after he installed his filtration system. There are other examples that I won't list in this review to keep it as concise as possible. The new system I switched to eliminated these issues entirely. After switching to a new company and installing their different filtration system, the water quality issues I dealt with for years have been fully resolved. That outcome makes it very clear that the problem was not my plumbing or my well -- it was the Kinetico system and the lack of accurate support/information I was getting from Central Oregon Water. Based on my experience, I strongly recommend avoiding Central Oregon Water and Greg.

Greg was able to remove the sulfur smell from our water and the clarity improved a lotread more

Very unprofessional! Technician called at 12:30 pm to let me know he was finished early and I was…read morehis last appointment and would be at my house at 1. I let him know i was just getting out of the shower with wet hair and could meet him in the middle at 1:30. He said "THAT IS GOING TO PUT ME IN A BIND." I told him I would get dressed as fast as I could. He showed up at 1:15! He gave us the sales pitch and explained there would be extra costs for installation. When I asked how much he let me know he would just "have to see." I asked if the water test would be able to find chlorine and other chemicals. He said NO only sulfur and other minerals. So I said never mind on that. He also explained there is a quite a bit of maintenance with the system but couldn't provide any amounts for that. After that he then let me know there would be a charge for his visit. At that point, my next appointment was already there waiting for me. I said "wait one minute" and went inside to get a plastic container of tap water. Brought it out and asked that he go ahead and test it since I was paying for it anyway. He said "i need to collect payment TODAY." I said "please ask your wife to send me a link for payment, I need to get with my next appointment. He literally chased me through my yard and said "You will be paying me today!" I said "No, I have a meeting right now but I promise I will pay you." He then literally THREW THE PLASTIC CONTAINER ON THE GROUND and said "i wont be testing your water!" I then called his wife "Angela" to let her know what had happened and before I could explain his behavior she said "WHAT DID YOU DO TO CONTRIBUTE TO HIS AGITATION?" Seriously? I'll be taking my $5000 purchase elsewhere.

Unfortunately, Blue water has changed hands...they charge $90 to "test" water and provide a…read more"consultation." In years past, I provided our water report and was consulted on it. Our HOA changed their system so wanted to go through the process again. In the end I find that the only testing they do is hard water testing. I shared concern for chlorine, the response I got was "you are the first person who has expressed concern for chlorine" when I asked about reverse osmosis, I got a funny look back with the comment "I don't know why people ask for that." When providing the water report which shows high levels of nitrates and halocarbons (from chlorine) for our HOA, they did not know how to read it to tell me if their water filtration system would remove the contaminants listed and directed me to some other company (wrong number provided) that they use for purification equipment...so I'm paying for what consultation? In the end, they reached out to the company on my behalf and was told that to remove the contaminants in my water, reverse osmosis and carbon would be needed. I do not recommend anyone paying for their service if you want anything more than testing of your current water for hardness, iron, and ph? or softened water (for the opportunity to replace your system).

TOTAL SCAM! Awful service, and canceling is nearly impossible. You can't cancel through their…read morewebsite or app, and if you call, prepare to wait on hold for over an hour.

Go with Alive Water instead, local, fresh springs and beautiful glass containers…read more The Water Machine, from Hawaii, is great, too... and lets you filter at home with glass equipment. We called last month after the equipment broke and needed to be replaced a 4th time. We wanted to cancel the service. They were supposed to send someone April 14th for pick up. Not only did they not come by... they rescheduled us 3 times this past month, showed up at a different time than was planned, and then charged us an extra fee because they ended up coming after May 1st... for the month of May for the rental equipment. We had called the termination office and they assured us someone would be here before May 1st. I asked them to remove the fee and they then said it was for April... when my April balance has been paid all month. This has been the norm. We were supposed to get a refund of $132 for the returned bottles and equipment. They said we would have to call in to get it once all was returned as they don't transfer it automatically unless we call. Then, they had closed our account. We couldn't get through for over an hour because we weren't in their system. It took another hour to cancel. We didn't like their bulky, plastic equipment and it was too much calling in.

We are in the process of having to drill a new well as ours is starting to fail us. As a temporary…read morefix I called around to see what my options might be. Danielle of BEND WATER HAULING was quick to answer the phone (yes a real person) and quick to offer some suggestions as what was available. A day later we had a 2500 gal potable water tank plumbed into our home! This is the greatest company to deal with friendly, quick to respond, reasonable pricing and caring about a persons situation.

They do the very best they can to get water to you as quickly as possible, even in inclement…read moreweather they try their best to accommodate customers and they keep in communication when ice and snow prevent them from getting out to you. They have good water too that doesn't seem very hard or anything unpleasant

We appreciated the sale & service supplied by Jay & his son at Cline Falls Pool & Spa in Tumalo …read more All was as described and installation went well. The best help was given in instruction for spa maintenance/care. We value the service and the knowledge they provide. Looking forward to our spa therapy!

From the owner: Cline Falls Pool & Spa is a local, family owned business located in Tumalo @ Tumalo Junction. We…read morehave 23+ years of experience helping our clients achieve and maintain top water quality in their swimming pool or spa. We proudly feature West Coast Spas, made in Oregon with all American Parts and Local Service. Enjoy a trouble free Swimming Pool or Spa all year long with one of our regular maintenance programs. Don't forget to call us with any of your repair needs, we service all makes and models of swimming pools and spas. Residential or Commercial accounts are welcome. Call us today and join our clients who now "see things clearly" after we visit... New Spas Swimming Pool & Spa Chemicals Swimming Pool & Spa Accessories New Spa Covers Pumps/Filters/Heaters Salt Water Systems & UV Systems