Purchased a salt water spa... installation went perfectly & Isaac came out and checked that the…read moreinstall went well and the new salt system was functioning properly. Love the spa .. thanks to you & your team Isaac !

Run from these people. My first hot tub was under warranty, but the service tech refused to inspect…read morethe main light that wasn't working. He said, "Sometimes when you fix the little lights the big one fixes itself." I trusted him. I left town and when I returned he had only fixed the small lights; the big light was still out and by then the warranty had expired. I opened it up and found the circuit board damaged from a water leak -- something the tech should have noticed. That tub cost $24,000 last year and had multiple water leaks. I bought a new tub from Oregon Hot Tub in Bend last April. The other day I had to add water and discovered a drain cap with a pinhole. I called; the part is only $4.54. When I asked if the replacement would be covered under warranty, I was told no -- they would require a service call, which costs $89.00. There is absolutely no customer service. Do your home work, there are smaller companies that have better customer service and better products

Just received our new spa cover purchased through Eagle Spa Covers (Canby, OR) and made by Cascade…read moreSpa Covers in Bend, OR. So far we are pleased with the cover we ordered. It's lightweight, looks nice, and they include a two year warranty on their work. The model we chose also qualifies for a $100 rebate from Energy Trust of Oregon so that's a plus.

Professional and prompt service. Would highly recommend if you're in need of a spa cover!read more

We appreciated the sale & service supplied by Jay & his son at Cline Falls Pool & Spa in Tumalo …read more All was as described and installation went well. The best help was given in instruction for spa maintenance/care. We value the service and the knowledge they provide. Looking forward to our spa therapy!

We recently found this place by looking for a furniture resale shop. I was with my husband and I…read morewent furniture shopping while he popped into this Hot tub store. A half hour later we bought a nice very clean hot tub and the very next day Dan delivered it. Dan is a super nice, friendly, and very professional business owner. If you are in the market for a Hot Tub and don't want to spend 5k plus delivery fees Dan is the Man!

We purchased a spa from Dan five months ago. Initially I was nervous about buying a used spa. Dan…read moredid an excellent job refurbishing our spa, making it look and run beautifully. He delivered and set up as promised. He even taught me how to manage the chemicals in a simple way that saves us money, but works well. Our spa came with a warranty from Dan but we didn't need to use it, everything still works well. I wouldn't hesitate to buy from him again if we decided we needed something different. Thanks Dan!

My wife and I were completing blown away by our experience with Ed and Marianne...they're kind and…read moreamazing people that will make everything smooth, warm and professional. My wife, her twin and myself were all struck with cancer in short order and our finances didn't come close to being able to buy a new spa, unfortunately. Long story short, Ed and Marianne replaced our broken unit and installed an amazing refurbished Sundance spa that has run like a champ for the past year. This spa is used almost every day and we are going back to them for an infrared sauna asap! You will be grateful you worked with them and wish you luck!

A tech from Redmond spa came out to help us clear an obstruction from our filter line…read more She was practical and methodical in her approach and helped us resolve the issue.

Jason was very responsive to my inquiry about installing two new toilets and was able to fit us…read moreinto his schedule within just a few days. The work was completed well, and I'm happy with the outcome. When it came time for billing, I was surprised to learn that a second technician had been onsite, as that hadn't been discussed in advance. As a result, the labor cost came in about 2x higher than I expected. To be fair, I live on the second floor of a condo (with elevator access), and the installation was more complex due to the flooring, so I don't question the time or effort involved. To avoid any budget surprises, I would recommend confirming upfront how many technicians will be assigned to the job. Overall, I would work with Jason again and would recommend him to others. UPDATE- I had a small leak with one of the toilets and Jason came out right away to adjust it. He definitely stands behind his work! I originally set the review at 4 stars, but have adjusted it up to 5 stars because of this. Thanks Jason!

These folks go above and beyond. Their customer service is excellent. The young man who unclogged…read moremy main drain pipe was very efficient and polite. My plumber recommended Rapid Rooter to me. I expected a huge bill, but I was pleasantly surprised at their fair pricing.

Cory is amazing! We had a problem with our new hot tub and since he couldn't find anyone to come…read morehelp us, he closed to store and drove to our house himself and fixed the problem right away! Wow! We will be forever loyal customers!

Bought our hot tub here and it was the best price, service etc. Talk to Corey as he is very…read moreknowledgeable. Highly recommended

Dave and Josh Maul are awesome. I am so glad that a friend recommended that we stop in and check…read morethem out. Dave has been in the business more than 20 years and has not only sold but also maintained many different brands of spas. He now only sells and maintains the Arctic Spa brand. He took his time discussing with us why they are the best made and easily fixed hot tub, and why he won't deal with the other brands. His knowledge and expertise is beyond measure. He made us comfortable from the get go and wasn't just giving a sales pitch. You can tell that Dave really believes in the brand, which gave us the comfort in knowing that this was the right fit for us. We were in the shop several times with a multitude of questions. Dave never made us feel stupid for asking anything and helped us out a lot. Josh Maul did the delivery. He was on time and took the time to make sure the spa was set exactly where we wanted it. He was very courteous and professional. We look forward to calling them directly if we have any issues during our 5 year warranty period because we know the service they give, based on the history we have had, is far superior. If you're in the market for a new spa, you're doing yourself a huge disservice if you don't check them out!

Thank you Josh for your work on fixing our hot tub. I feel like I can rest and know with your skill…read moreand know how a fix is at hand. Thank you for your attentiveness and easy going and easy to talk manner. Maul's is two thumbs up