INCOMPETENT staff from the top to the bottom…read more My actual date of service was on January 8, 2013. Tell me why on March 28, 2014 was the first time I got a WHIFF of any charge. OVER a YEAR?!!? Who does that? Unscrupulous folk do. Let's back up. I went to Rowe early last year to test out the waters with a dentist in my area. I relocated years ago and still am traveling 25 mins to see my dentist. I was having horrible tooth pain, I searched on Yelp and found Rowe, great reviews and called them immediately. Appointment was easy to come by and staff were a breeze. I even enjoyed the warm and well dressed dental assistant, super old school, but I felt coddled, made me feel safe and secure. The entire appointment lasted about 45 minutes, the doc spent over 25 mins of that time with me, explaining and pointing, providing me with brochures and answering EVERY question I had. Unheard of. I spend 5 mins MAX with my current dentist, the only time I spend any more than that is when I am getting a root canal or a crown. WOW, I thought, I feel really cared for. And the cool photo technology was impressive. The doc pointed out from the photo, the pink line traveling through my molar was a CAVITY and that was the reason for my pain. He said it with confidence and several times, always referring back to the photo technology. ALL of this was a SCREEN for CRAP diagnoses. A few days after the appointment, I was still having pain, it was excruciating, to the point I could not function at work or sleep. My intuition told me this was not just a simple cavity. I decided to get a second opinion from my dentist. Just one simple x-ray, not a fancy color photo technology told my dentist within 3 mins the source of the pain was a FRACTURED molar. I was completely shocked. I wanted to call Dr. Rowe to let him know of his wrong diagnosis. His practice directly connected me to him and I let him know about the fracture. I could hear the hesitation and immediately after, he said, "I said it was a fracture." WHAT?!?! I was shaking. The point of the call was to let him know of his error, not report him. I just wanted him to be aware. In no way was I trying to avoid payment. Just informational, so he can be more careful in what he tells his patients. After I received the notice in March from my insurance, I called them immediately and I was told the following happened: 1) Rowe's office billed my insurance 10/2013, NINE months after my service 2) Got declined, my benefits were maxed out 3) They continued to bill a couple more times through 2013, to no avail 4) March 2014 they tried again and it was declined, as the service was over a YEAR 5) June 2014 they tried again and was declined June 6, 2014, Rowe's office finally decided to bill me personally. This was the FIRST time in SEVENTEEN months I received ANY attempt to collect the $125 for the January 8, 2013 service. I called their office after I received the notice and let them know my displeasure of getting billed so late. Reception explained they were trying to do ME a favor by dealing with my insurance and finally when they exhausted EVERYTHING they had to bill me. She didn't have a response to WHY it took NINE months for their office to bill my insurance in the first place. I KNOW WHY. The doc KNEW I was not satisfied and confrontational. When a patient's insurance is billed, a statement of benefits is sent to the patient. He didn't want to fan the fire. He was hoping the flame would go out. NO, I still remember your abhorrent ethics. Check is in the mail for my balance due. Enjoy!!! No matter how great your technology is and how much time you spend with your patients, it doesn't negate incompetency and then a lack of honesty. THIS OFFICE IS NOT TO BE TRUSTED. Unprofessional, no accountability, avoid.

I've been to a lot of dentists and OMG he has GOT to be the BEST, very kind, patient and does…read moreOUTSTANDING work !!! I LOVE Dr. Rowe

I have a hard time with going to the dentist, because I have a lot of allergies, health conditions,…read moreand a lot of anxiety around going to the dentist. This office has been extremely accommodating to me and my unique disabilities, especially the front desk staff. They are always so nice to me! I trust the dentist I see here, I don't feel like she's trying to max out my insurance and give me stuff I don't need. She understands and believes me when I tell her things. I'm also currently getting Invisalign treatment and I'm happy with my results so far. I really like the hygienist I see for my cleanings, her name is hyka (I'm probably spelling that wrong, sorry!)

I had a very unpleasant experience at this dental office. The front desk staff were incredibly rude…read moreand had a very poor attitude. They were not willing to listen to me and kept interrupting me without letting me finish speaking. I felt completely disrespected and ignored. The way they treated me was unacceptable and unprofessional. First impressions matter, and unfortunately, their behavior was the reason I decided not to come back. Patients deserve to be treated with respect and courtesy, regardless of the situation.

Dr. Tran is a fantastic dentist who has always been kind and supportive towards me. Her office is…read morerun by really professional and kind staff. I had an appointment with her last week and feel compelled to give an extra special shout out to the hygienist who helped me, Sabrina. I had told her I was really anxious about a few different dental issues I've been experiencing and she went way out of her way to make me feel comfortable the entire time she was with me. She talked to me about every step of the process as she did my cleaning. She took extra precautions to keep it all pain free since I've been having bad tooth sensitivity. She made the entire experience relaxing and even fun - she even had me cracking up a few times! Sabrina is a 10/10 hygienist who clearly has a passion for her career and for helping others. She put so much effort into making me have a stress free appointment and I cannot express how much I appreciated her. I highly recommend this office. From front desk staff to the dentist and everyone in between, they have an excellent practice.

I'm a new patient at Dr. Tran's office and had my first exam and cleaning today. I arrived and was…read moregreeted by all the amazing and friendly staff. Then I was treated by Dr. Tran and she's awesome! She's so nice and caring and everything was perfect. She took her time with me and explained everything so thoroughly. I'm so happy to have found this office and I look forward to my second visit in 6 months! Thank you everyone! Y'all were all truly the best and it was a delight being treated at your office!

Dr. Lau is our family dentist, but he's also become a trusted friend. We've been to Dr. Lau's…read morepractice for many years and we've referred countless friends who all think he's amazing. He's highly skilled, incredibly efficient, very professional, and extremely ethical. It also helps that he's really funny and easy to talk with. He really cares about his patients and their well being. Dr. Lau has treated my daughter since she was in elementary school; she has a good relationship with dentistry because of Dr. Lau. The biggest compliment I can give Dr. Lau is that he has an incredibly light hand. Even though you're getting a dental procedure, it'll be the most gentle version of that procedure. My spouse walked away from a root canal thinking it was a light procedure. We love Dr. Lau and we think anyone new who comes here will feel the same way! His staff is also fantastic!

Words cannot express my deepest gratitude, and appreciation that goes out to Dr. Mathew Lau and his…read moreteam at South Shore Dental. My situation is unique, so I will save you the long story/rant. After much intensive research, I found that Dr. Lau had the best reviews in all of the East Bay. I was apprehensive because our dental insurance had been deactivated due to budget cuts from this new administration. I was left despirit and in despair trying to find a quality dentist I could trust with my family of 6 with medical conditionsand disabilities. Coincidentally, my tooth chipped to reveal a cavity which needed to be filled before it hit a nerve. A week later, I found myself at South Shore Dental. My first visit was met with how friendly and professional everyone was. They were all incredibly kind, helpful, and created a feeling of ease and trust. Dr. Lau explained everything and answered all questions with thoroughness and clarity of the examination/consultation. I was especially impressed with his compassion and empathy as he listened to my situation and how it brought me to his office. I am impressed with his integrity and incredibly touched by his generous heart. The procedure was surprisingly comfortable, and there was no discomfort during or after. I loved how he walked me through the whole process as he addressed my concerns and made me feel heard and respected. I have been telling everyone how great Dr. Lau is as he lives up to and surpasses his reputation. I feel incredibly blessed have met Dr.Lau and to have him work on my teeth and esspecially how he went above and beyond to help me with all my concerns. Dentistry truly is his calling in how he is passionate in his profession, and it is reflected in his work and relationships with his patients. Not everyone in life can say they love what they do, but Dr.Lau can! God has certainly blessed him, and I love how he is giving back in God's name. Anyone who goes here can feel confident that you will be provided with exceptional care and an outstanding dental experience that far exceeded and surpasses all other places. Philippians 2:3-4: "Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of others".

I've never trusted a dentist or her office staff as much I have Dr. Kamboj and Park Family Dental…read more I've been going to her for years. She has always told me honestly whether she thinks a treatment is actually needed or advisable. She has worked with me within my limited budget to make treatment and cosmetic dentistry decisions. She is very mindful of pain concerns and makes adjustments. I always request numbing gel for sensitive areas before cleanings. She and her staff are patient when I want to know every cost before deciding. They are also consistently kind and incredibly efficient for a small operation.

I'm so glad I found Dr. Jaz. I came from another dental group disappointed and was looking for…read moresomeplace more personable and close to my house. I love the free parking. Dr does all the cleaning herself and it's always thorough and efficient. The staff is always friendly and polite.

Top notch attention and real courtesy. A pleasure (I know!),…read moretoo go there. Courteous AND Professional service. No lollipop afterward though. Watsup wit dat?

So annoyed. Called…read moreon 1/29/2024 to make an appointment. Front office confirmed my insurance and set me up for an appointment on 2/29/2024. I get a text THE EVENING BEFORE MY APPOINTMENT on 2/28/2024 to ask about my insurance. Then they tell me my insurance is out of network and to call them the next day during business hours to talk about plan details. How unprofessional and a waste of time!! The front desk confirmed my appointment when I initially called. Then they wait one month and text me after business hours the day before my appointment to ask about my insurance again??? I canceled my appointment and let them know their service was disappointing. I would avoid this place.

I've always been afraid of the dentist, but Dr. Creese changed that for me from the first visit…read more Kind, very honest, and truly caring. Him and his staff made me feel comfortable every step of the way. Looking forward to future visits. Highly recommend! Thank you Dr. Creese & team.

I love my dental hygienist. She is very sensitive to my special needs and nervousness in the dental…read morechair and she pays very close attention to the condition of my gums and teeth and makes sure any problem areas are treated appropriately. The office staff is very supportive, helpful and efficient.

Update: After I called again and emailed again for the 20th…read moretime without anyone answering me, Benita called me during my working hours and left me two upset voicemails saying that she cannot get in contact with me. She refused to address the issue of double charging me and feel no guilt or sympathy. She and dr.Chan could simply just refund me the money but no, they want to take the money and run with it. Apparently this happened to several other people as well. I wonder why there isn't a class lawsuit against them! Terrible people! Be ware, they are criminals! My next step is to seek legal consult.

Pricy. I was asked to pay more than the estimate that I was told…read more Poor response habits.

My first visit to Alameda Dental Center met all expectations…read more The dedicated parking in the back and the promptness of the staff ensured my appointment started on time. There was a good balance to the socializing during the cleaning so that we could get to now each other. Their staff was kind and informative - all of my questions and concerns were addressed. The team made me feel comfortable throughout my entire visit. I'm looking forward to future visits.

I came to Dr. Chang's office based on the high reviews, and I am so glad that I did. I needed a…read more"quick fix" for an event, and Dr. Chang took the time to discuss a short term and long term plan to improve my teeth. He was very honest about the temporary nature of the "quick fix" I needed and was kind enough to accomodate me before a big event where I'd be speaking publicly. I was so insecure about my smile before Dr. Chang and now I don't have to remember NOT to smile. He is exceptionally talented and created a work of art. I am so pleased to have found his expertise, honesty and sincerely. His staff is also extremely kind, understanding and patient. My search for an honest, talented, dentist is over. I cannot recommend him highly enough! Thank you, Dr. Chang and staff! He is simply the best!!!!!

My son was told his treatments would run for 18 months, so that time elapsed. Then every time we…read morewould show up expecting it was his last treatment, they would scold him and say, "You have to wear your rubberbands! We'll check again in another 4-6 weeks. " This happened in May, then August, then September, then October, then November. Each time he came out of a 6 minute appointment with the same vague prognosis and direction. He was absolutely 100% consistent with keeping rubberbands on 24/7. However, finally, today after 25 months of treatment, the doctor asked him to show how he was putting on the bands and realized he was not attaching his rubberbands at the right anchors which was affecting the movement of the teeth. When he was not progressing, shouldn't they have thought to do this 6 months ago? So I expressed frustration. The doctor tried to tell me that they had predicted the braces coming off in November but I could point to a note right on his chart that said September. She also tried to show me on his chart small notations that she said meant each time he has been in that they taught him how to attach the bands. He says no, they just asked if he was wearing them. They verbally told him what to do but never checked as today. He has also gotten contradictory directions; one doctor said to wear the left side always and the right only at night. Then a different doctor said to always wear both. Now this third doctor said he should have been doing the different schedule for left and right sides. This place is a factory churning people through in under 15 mins each. I did not think I needed to go stand next to my 16 year old and listen and watch over the care, but if you use this business, you definitely should. Shuffling patients between 3 doctors does not seem like best practice to me and you might end up with months of extra discomfort due to their cursory exams and lip service.

I highly recommend this office for Orthodontic Care. Our 12 year old son has started his journey of…read morebraces and we are by far impressed by how efficient this office is. Carrie is kind, friendly, supportive and helpful. They've been more than accommodating on several occasions to provide Excellent Care to our son. Dr. Jolly is an amazingly compassionate individual that has gone above and beyond our expectations. Caring individuals, Clean office, Good communication. Excellent patient care.