INCOMPETENT staff from the top to the bottom. My actual date of service was on January 8, 2013. Tell me why on March 28, 2014 was the first time I got a WHIFF of any charge. OVER a YEAR?!!? Who does that? Unscrupulous folk do. Let's back up. I went to Rowe early last year to test out the waters with a dentist in my area. I relocated years ago and still am traveling 25 mins to see my dentist. I was having horrible tooth pain, I searched on Yelp and found Rowe, great reviews and called them immediately. Appointment was easy to come by and staff were a breeze. I even enjoyed the warm and well dressed dental assistant, super old school, but I felt coddled, made me feel safe and secure. The entire appointment lasted about 45 minutes, the doc spent over 25 mins of that time with me, explaining and pointing, providing me with brochures and answering EVERY question I had. Unheard of. I spend 5 mins MAX with my current dentist, the only time I spend any more than that is when I am getting a root canal or a crown. WOW, I thought, I feel really cared for. And the cool photo technology was impressive. The doc pointed out from the photo, the pink line traveling through my molar was a CAVITY and that was the reason for my pain. He said it with confidence and several times, always referring back to the photo technology. ALL of this was a SCREEN for CRAP diagnoses. A few days after the appointment, I was still having pain, it was excruciating, to the point I could not function at work or sleep. My intuition told me this was not just a simple cavity. I decided to get a second opinion from my dentist. Just one simple x-ray, not a fancy color photo technology told my dentist within 3 mins the source of the pain was a FRACTURED molar. I was completely shocked. I wanted to call Dr. Rowe to let him know of his wrong diagnosis. His practice directly connected me to him and I let him know about the fracture. I could hear the hesitation and immediately after, he said, "I said it was a fracture." WHAT?!?! I was shaking. The point of the call was to let him know of his error, not report him. I just wanted him to be aware. In no way was I trying to avoid payment. Just informational, so he can be more careful in what he tells his patients. After I received the notice in March from my insurance, I called them immediately and I was told the following happened: 1) Rowe's office billed my insurance 10/2013, NINE months after my service 2) Got declined, my benefits were maxed out 3) They continued to bill a couple more times through 2013, to no avail 4) March 2014 they tried again and it was declined, as the service was over a YEAR 5) June 2014 they tried again and was declined June 6, 2014, Rowe's office finally decided to bill me personally. This was the FIRST time in SEVENTEEN months I received ANY attempt to collect the $125 for the January 8, 2013 service. I called their office after I received the notice and let them know my displeasure of getting billed so late. Reception explained they were trying to do ME a favor by dealing with my insurance and finally when they exhausted EVERYTHING they had to bill me. She didn't have a response to WHY it took NINE months for their office to bill my insurance in the first place. I KNOW WHY. The doc KNEW I was not satisfied and confrontational. When a patient's insurance is billed, a statement of benefits is sent to the patient. He didn't want to fan the fire. He was hoping the flame would go out. NO, I still remember your abhorrent ethics. Check is in the mail for my balance due. Enjoy!!! No matter how great your technology is and how much time you spend with your patients, it doesn't negate incompetency and then a lack of honesty. THIS OFFICE IS NOT TO BE TRUSTED. Unprofessional, no accountability, avoid. read more

Andrew Rowe, DDS - Takes 9 months to contact my insurance, 16 months to bill me and 2 days to cash my check. - Cosmetic Dentists Near Me - Alameda, California

I've been to a lot of dentists and OMG he has GOT to be the BEST, very kind, patient and does OUTSTANDING work !!! I LOVE Dr. Rowe

Dr. Rowe is a great dentist and overall human being. I came to him with concern over some previous dental work I had. He thoughtfully listened as I explained to him my experiences with my last dentist. I told him that I had returned to my former dentist multiple times concerning a filling she had done and then re-done. I told him that I no longer had dental insurance, but a new found fear dentists in general. Dr. Rowe listed and really took care of me. He was thorough with his examination and did an excellent job of fixing my filling. He and his staff were able to work with my budget and calmed my fear of dentists. He went so far as to call me days after my new filling to check in on my recovery. Dr. Rowe uses state of the art technology in order to do his best work and it pays off. I would recommend him to friends, family and co-workers in the future. read more

Been coming here since I was a kid. I don't want to go as far as to say I enjoy coming to the dentist, but Dr. Rowe and his staff make my visits extremely pleasant. He is professional and clearly explains what he is doing, which helps me feel more at a ease. Also, he's a funny guy which helps :) Highly recommend!!! read more

Dr.Rowe for me is the best dentist I've ever had. He's knowledgeable and explains everything it was nice to me I can trust him 100%. And ladies work there all super polite and nice. They're really think about ur teeth health and really helpful. I recommend highly. read more

Dr. Rowe and his staff are absolutely wonderful. They clearly care about their patients and do everything they can to make your visit as smooth and easy as possible. They go the extra mile to ensure you're well taken care of, and Dr. Rowe clearly has the loyalty and respect of his staff. I wouldn't hesitate to send any friends or family to him. read more

I had just posted this under Andrew C. Rowe, DDS. Here it is again under Andrew Rowe, DDS. I use to be afraid of dentists simply because I had the worse possible experience as a child. I come here not just because it is close to home, but the staff, the professionalism and dentistry is excellent. I have never had a bad experience here and makes it a joy (yes, a joy) to visit the dentist. If I need a referral for like a root canal or periodontal work, Dr. Rowe has referred excellent people to me. I hear horror stories about root canals and periodontal work...I'm very fortunate to not have any negative experience (and I am not exagerating). The dental hygenist is also excellent and thorough and super nice and is gentle on the gums...unless real deep cleaning is done...but that's not her fault. If you need a recommendation, please see Dr. Rowe and his staff. read more

How adorable is this place? I love coming to see Dr. Rowe because you are met with so many friendly faces. Dr. Rowe's entire staff love to talk to patients, even when your mouth is wide open and spit is drooling down your chin. The dental hygeinist, aka Dr. Rowe's wife, is a big fan of doing this. She's so cute because she'll give you all sorts of samples. One time she discovered that I'm a smoker and was so frankly appalled by my disgusting habit that she gave me a 1-800-NO-BUTTS card. I left that in my bag of freebies and never once made a phone call, but I digress. I highly recommend coming to Dr. Rowe to make your teeth happy because everyone makes you forget where you really are. read more

Dr. Rowe & his staff are awesome. Admittedly, I had not been to the dentist for a while, so I had some anxiety about becoming established again. Dr. Rowe came highly recommended by a coworker. Dr. Rowe removed my wisdom teeth & it was a breeze. He made sure I understood exactly what the procedure involved and that I was completely comfortable throughout. It was so quick & painless I couldn't believe it. Tonight he even called me at home to see how I was feeling! Nobody does that nowadays. I'm happy that I found this office. Dr. Rowe & his staff are a great match for me. They are genuinely friendly and the environment is fun & upbeat. It's clear that they care. No wonder they have a solid five-star rating. read more

I had the GREAT opportunity to be a part of Dr. Rowe's dental staff as one of his dental hygienists for 10 years before moving to NM 6 years ago. His office held the bar HIGH for quality dentistry and a true TEAM office of wonderfully caring staff front AND back. Everyone loves working there and I would STILL be there if I hadn't moved. I miss this office terribly and try to sub there whenever I am in town for dental conference. As a patient, you will be cared for every step of the way with THE BEST dental office I have ever worked for. read more

Going to the dentist has never been my favorite thing to do but Dr. Rowe and his staff make the experience so much more bearable. They are the nicest group of people who are both professional and fun at the same time! Doctor Rowe truly cares about his patients and has helped me through the worse pain ever - One time, I had a really bad cavity and needed an extraction, root canal and a new crown. It hurt so bad I wanted to tear my gums out. Doctor Rowe made sure I was comfortable by giving me tons of Novocaine and painkillers. He even called me at home after hours to see how I was feeling. What a sweetie! He really saved my life and my husband's sanity at the same time. read more

This review has been long over due! After having a bad dentist experience else where, I found Dr. Rowe by the reviews below. And I am so glad I did! A previous dentist had quoted me $1600 for all this unnecessary dentist work. It was Dr. Rowe's second opinion I seeked and he confirmed that most of the dentist work was not necessary. My total bill from him was only a few hundred dollars (quite a difference). My second visit with him was great - no cavities, just a normal cleaning! I trust him 100%. His wife, the hygienist is also really nice. You can tell they are really genuine people who love what they do and aren't out there to get your money. They love talking about their family too, which is great. Never had a problem with the receptionist either, she's very friendly. If only they were an optometry office too, I would go to them for that as well! The only reason I stopped going here was because I had a different insurance that they didn't accept. But once I'm back to my original insurance, you bet I'm going back to Dr. Rowe! They don't have the newest dental office, but they do have a parking lot in the back (I hate finding parking) and knowing that I can go in there and not have to worry that I'm being cheated means a lot to me!! Make an appt with them, you won't regret it! read more

Hello I am new to Dr. Rowe's office. I was with my old dentist for 30 years. So it was very hard for me to find a new dentist. I picked him because my eye doctor said check him out she also goes to him. I did and I'm very happy I took her advise. I agree I love Dr. Rowe and his office staff. Just had my last appointment 11/28/17. If you are thinking of changing your dentist PICK DR. ROWE you will be glad you did. read more

I've been going to Dr. Rowe for four years and the entire staff is personable and professional. My wife and I are grateful to have found Dr. Rowe. read more

We moved to Alameda in 2011 and my husband first found Dr. Rowe & his staff. I just started seeing them last month. Wonderful resource....professional, friendly, warm, ask all the right questions about your medical history, don't overwhelm you with pricy recommendations you don't really need, use digital imaging so they can show you your mouth (ewwwww) in real time on a flat screen TV. Basically, I dislike dentists because I've had so much work done since I was a kid that involved *pain.* I like Dr. Rowe & his staff. Incredible surprise to me! Unlike a lot of dentists who are stuck in whatever era they attended dental school, Dr. Rowe frequently attends seminars and keeps up with the dental state of the art, making me confident that we'll get the latest & best in treatment. They have a private parking lot too. Make them your dentist -- you'll be treated very very well. read more

I love this dental office. Everyone is so genuinely kind. They accommodate your schedule and work with you on getting great prices for the work they do. I used to have both my regular cleanings and other dental work done here. I also had eight fillings replaced here. They did a great job. I especially enjoy their receptionist Lillia. She is sweet as pie. While they are no longer my dental office due to change of insurance, I would recommend them to anyone. read more

I am new to Dr. Rowe's office. Their office staff is super nice and accommodating. Dr. Rowe is wonderful! He is very thorough with the examination, not to mention very skilled. I went back for a cleaning and fillings. read more

Dr. Rowe is very friendly and kind. He has a fabulous staff. I really trust him more than other dentists I've been to over the years. I like that he shows you on the camera exactly what is going on with your teeth and what needs to be done. You don't just have to take his word for it that you have a cavity, or five cavities (although I would take his word for it); he shows you on a big monitor. I'd give 5 stars if they hadn't stopped taking our insurance. read more

We love Dr Rowe and everyone there!!!!!!!!!!! Have been going there for years. My daughter asks him to sing for her and he does. He's a terrible singer- she loves it. It cracks her up. These guys know how to do great dental work and make what's normally no fun at all into a great time! Thanks to all of you!!!!! :-) read more

Best dentist in the Bay Area! I absolutely love the staff. Dr. Rowe is the happiest guy I know.

I went to Dr. Rowe to get my teeth filled and cleaned. These people are very nice and accommodating. The receptionists are very cool too. On several occasions, I saw kids walking out of dental office happy. What do they feed the kids?! Anyway, the hygienist needs to improve though. She's a little slow. read more

I have been a patient of Dr Rowe's for over 10 years. I must agree with the earlier reviewer who commented on his staff. These people all really seem to enjoy their jobs! Just some genuinely nice and caring folks. As far as Dr Rowe is concerned I have never had a more pleasant and caring dentist. He is always concerned and trying to do what is in the patients best interest. After any major procedure he has NEVER failed to call me at home just to say "how ya doin, ya OK?" That, as far as I'm concerned, shows his commitment and concern for his patients. If you're in the Alameda/Oakland area and looking for a fantastic dentist go and see this wonderful man. read more

Awesome place!!! The staff was amazing & Dr. Rowe was so sweet & explained everything in detail. I love Anita the hygienist, she's very through & takes her time! read more

We began seeing Dr. Rowe after my youngest son had a series of traumatic experiences with other dentists and had developed a severe fear of going to the dentist. I was told that Dr. Rowe is wonderful with dealing with children and adults fears and it is definitely true. He has a gentle and kind manner and we just love him! All the support staff is wonderful too! I cannot recommend Dr. Rowe enough! read more

I absolutely love Dr. Rowe and his office staff. I have been getting dental care here for several years now. They couldn't do more to try to make me feel at ease and to provide excellent customer service as well as very thorough dental care. They are consistently friendly and fun and work together really well as a team. I feel very grateful to have a team like this that really pay attention to my dental needs. Dr. Rowe even made a device for my teeth that I can wear during athletics such as biking--for free! They are all just so nice! read more

AGAIN, Dr. Rowe is THE BEST. My 28 yr. old son fell face down on the pavement and broke 3 of his front teeth. Dr. Rowe answered my call within 30 min. on a Sunday evening and he worked him in at 8:30 a.m. on a busy Monday Dec 23rd. He was able to repair the badly chipped teeth, sending my son home happy and reassured. Thank you ALL at this wonderful and caring office. read more

I have been coming to Dr Rowe for over 20 years, since I was a little kid. The service has always been fantastic. The staff at the front desk is very friendly, asks about your family, etc. Due to my ever-changing work schedule I have had to reschedule my regular cleanings more than once unfortunately, but they are always accommodating. The hygienists are fantastic; very knowledgeable and friendly, and they get the job done. Dr. Rowe himself is a fantastic guy, will always listen to what you have to say, and is very funny, which will put you at ease. Never had a bad experience here, and I will continue to be coming in as long as I live in the area. read more

Dr. Rowe took special training for fitting night guards ( needed for those of us who grind their teeth during sleep) ! Mine is very comfortable. The office feels like family, especially when his wife is there. She's a part-time hygienist whose very warm and cheerful. In fact, all the people who work close to your mouth are cheerful. Dr. Rowe can project a large image of your teeth on a screen if you are experiencing problems, which is interesting to see and understand why they are working in your mouth! read more

I've been going to Dr. Rowe since 1989. Need I say more? He's fantastic, as well as his support staff!

Great group of people that have been cleaning, filling, extracting our teeth for years, they are the best!

I came for a cleaning and was amazed at the attentive and awesome customer service of this place! Not only was I attended on time but greeted with a Smile. The woman that works the front desk I believe her name was Lily or something along those lines was very friendly and helpful. She helped answer all my questions, I will say that I will be back very soon. I never thought I'd see the day where I actually am looking forward to my next appoinment! Wish I could give 10 stars! read more

This review is actaully for Dr Rowe's office staff. I am moving out of the Alameda area and wanted to get copies of my files from Dr Rowe's office. In the last few days I've been going all over town going to my doctors office and such to do the same thing. Dr Rowe's office staff was just SO helpful and kind through this process. No attitude, but just friendly behavior and very helpful. I was just really happy with how I was treated. I would suggest this office to anybody! They really care for you!!!! read more