INCOMPETENT staff from the top to the bottom…read more My actual date of service was on January 8, 2013. Tell me why on March 28, 2014 was the first time I got a WHIFF of any charge. OVER a YEAR?!!? Who does that? Unscrupulous folk do. Let's back up. I went to Rowe early last year to test out the waters with a dentist in my area. I relocated years ago and still am traveling 25 mins to see my dentist. I was having horrible tooth pain, I searched on Yelp and found Rowe, great reviews and called them immediately. Appointment was easy to come by and staff were a breeze. I even enjoyed the warm and well dressed dental assistant, super old school, but I felt coddled, made me feel safe and secure. The entire appointment lasted about 45 minutes, the doc spent over 25 mins of that time with me, explaining and pointing, providing me with brochures and answering EVERY question I had. Unheard of. I spend 5 mins MAX with my current dentist, the only time I spend any more than that is when I am getting a root canal or a crown. WOW, I thought, I feel really cared for. And the cool photo technology was impressive. The doc pointed out from the photo, the pink line traveling through my molar was a CAVITY and that was the reason for my pain. He said it with confidence and several times, always referring back to the photo technology. ALL of this was a SCREEN for CRAP diagnoses. A few days after the appointment, I was still having pain, it was excruciating, to the point I could not function at work or sleep. My intuition told me this was not just a simple cavity. I decided to get a second opinion from my dentist. Just one simple x-ray, not a fancy color photo technology told my dentist within 3 mins the source of the pain was a FRACTURED molar. I was completely shocked. I wanted to call Dr. Rowe to let him know of his wrong diagnosis. His practice directly connected me to him and I let him know about the fracture. I could hear the hesitation and immediately after, he said, "I said it was a fracture." WHAT?!?! I was shaking. The point of the call was to let him know of his error, not report him. I just wanted him to be aware. In no way was I trying to avoid payment. Just informational, so he can be more careful in what he tells his patients. After I received the notice in March from my insurance, I called them immediately and I was told the following happened: 1) Rowe's office billed my insurance 10/2013, NINE months after my service 2) Got declined, my benefits were maxed out 3) They continued to bill a couple more times through 2013, to no avail 4) March 2014 they tried again and it was declined, as the service was over a YEAR 5) June 2014 they tried again and was declined June 6, 2014, Rowe's office finally decided to bill me personally. This was the FIRST time in SEVENTEEN months I received ANY attempt to collect the $125 for the January 8, 2013 service. I called their office after I received the notice and let them know my displeasure of getting billed so late. Reception explained they were trying to do ME a favor by dealing with my insurance and finally when they exhausted EVERYTHING they had to bill me. She didn't have a response to WHY it took NINE months for their office to bill my insurance in the first place. I KNOW WHY. The doc KNEW I was not satisfied and confrontational. When a patient's insurance is billed, a statement of benefits is sent to the patient. He didn't want to fan the fire. He was hoping the flame would go out. NO, I still remember your abhorrent ethics. Check is in the mail for my balance due. Enjoy!!! No matter how great your technology is and how much time you spend with your patients, it doesn't negate incompetency and then a lack of honesty. THIS OFFICE IS NOT TO BE TRUSTED. Unprofessional, no accountability, avoid.

I've been to a lot of dentists and OMG he has GOT to be the BEST, very kind, patient and does…read moreOUTSTANDING work !!! I LOVE Dr. Rowe

I think what really stuck out to me was the gentle and caring method of cleaning my teeth. I am a…read morevery, very, very sensitive person, especially when it comes to my mouth. They handled my reactions and expressions to my sensitivity to cleaning my teeth extremely well. The whole team, including the front desk staff reflected the same kindness and I approached them with and that was so important for me. They, in all, including the front desk staff, orchestrate an amazing operation here at Randhawa Dentistry. I am so incredibly grateful to have found a dentistry clinic & office I trust with instructing me on oral hygiene and keeping my mouth clean and ready to continue being consistent with my oral hygiene routine.

I was in a difficult situation where Bright Now would not see my son when he needed an extraction…read more Randhawa got me in and advised me and didn't charge us much. Today we went to the oral surgeon the doctor recommended and my son was very happy with him. I am so grateful to Sherry and everyone at Randhawa

I'm a new patient at Dr. Tran's office and had my first exam and cleaning today. I arrived and was…read moregreeted by all the amazing and friendly staff. Then I was treated by Dr. Tran and she's awesome! She's so nice and caring and everything was perfect. She took her time with me and explained everything so thoroughly. I'm so happy to have found this office and I look forward to my second visit in 6 months! Thank you everyone! Y'all were all truly the best and it was a delight being treated at your office!

I've been going to Dr. Tran for a bit over a year now and I've kept her plenty busy. I'm a big fan…read more She's very gentle, keeps checking in on me, keeps me informed. I've felt very well cared for. Also... she's got very small hands. I've only had male dentists before and didn't even think about the absolute advantage it would be to have small hands. I may have a big mouth (people often say that about me, even when they aren't my dentist, for some reason), but still, a mouth only has so much room to get stuff done, right? So, yeah, she's got small hands, which comes in really useful if you have to, ya know, drill and scrape and build stuff in a small space. Just say'n... it is a total advantage.

Dr. Lau is our family dentist, but he's also become a trusted friend. We've been to Dr. Lau's…read morepractice for many years and we've referred countless friends who all think he's amazing. He's highly skilled, incredibly efficient, very professional, and extremely ethical. It also helps that he's really funny and easy to talk with. He really cares about his patients and their well being. Dr. Lau has treated my daughter since she was in elementary school; she has a good relationship with dentistry because of Dr. Lau. The biggest compliment I can give Dr. Lau is that he has an incredibly light hand. Even though you're getting a dental procedure, it'll be the most gentle version of that procedure. My spouse walked away from a root canal thinking it was a light procedure. We love Dr. Lau and we think anyone new who comes here will feel the same way! His staff is also fantastic!

Words cannot express my deepest gratitude, and appreciation that goes out to Dr. Mathew Lau and his…read moreteam at South Shore Dental. My situation is unique, so I will save you the long story/rant. After much intensive research, I found that Dr. Lau had the best reviews in all of the East Bay. I was apprehensive because our dental insurance had been deactivated due to budget cuts from this new administration. I was left despirit and in despair trying to find a quality dentist I could trust with my family of 6 with medical conditionsand disabilities. Coincidentally, my tooth chipped to reveal a cavity which needed to be filled before it hit a nerve. A week later, I found myself at South Shore Dental. My first visit was met with how friendly and professional everyone was. They were all incredibly kind, helpful, and created a feeling of ease and trust. Dr. Lau explained everything and answered all questions with thoroughness and clarity of the examination/consultation. I was especially impressed with his compassion and empathy as he listened to my situation and how it brought me to his office. I am impressed with his integrity and incredibly touched by his generous heart. The procedure was surprisingly comfortable, and there was no discomfort during or after. I loved how he walked me through the whole process as he addressed my concerns and made me feel heard and respected. I have been telling everyone how great Dr. Lau is as he lives up to and surpasses his reputation. I feel incredibly blessed have met Dr.Lau and to have him work on my teeth and esspecially how he went above and beyond to help me with all my concerns. Dentistry truly is his calling in how he is passionate in his profession, and it is reflected in his work and relationships with his patients. Not everyone in life can say they love what they do, but Dr.Lau can! God has certainly blessed him, and I love how he is giving back in God's name. Anyone who goes here can feel confident that you will be provided with exceptional care and an outstanding dental experience that far exceeded and surpasses all other places. Philippians 2:3-4: "Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of others".

I've never trusted a dentist or her office staff as much I have Dr. Kamboj and Park Family Dental…read more I've been going to her for years. She has always told me honestly whether she thinks a treatment is actually needed or advisable. She has worked with me within my limited budget to make treatment and cosmetic dentistry decisions. She is very mindful of pain concerns and makes adjustments. I always request numbing gel for sensitive areas before cleanings. She and her staff are patient when I want to know every cost before deciding. They are also consistently kind and incredibly efficient for a small operation.

I'm so glad I found Dr. Jaz. I came from another dental group disappointed and was looking for…read moresomeplace more personable and close to my house. I love the free parking. Dr does all the cleaning herself and it's always thorough and efficient. The staff is always friendly and polite.

Top notch attention and real courtesy. A pleasure (I know!),…read moretoo go there. Courteous AND Professional service. No lollipop afterward though. Watsup wit dat?

So annoyed. Called…read moreon 1/29/2024 to make an appointment. Front office confirmed my insurance and set me up for an appointment on 2/29/2024. I get a text THE EVENING BEFORE MY APPOINTMENT on 2/28/2024 to ask about my insurance. Then they tell me my insurance is out of network and to call them the next day during business hours to talk about plan details. How unprofessional and a waste of time!! The front desk confirmed my appointment when I initially called. Then they wait one month and text me after business hours the day before my appointment to ask about my insurance again??? I canceled my appointment and let them know their service was disappointing. I would avoid this place.

Update: After I called again and emailed again for the 20th…read moretime without anyone answering me, Benita called me during my working hours and left me two upset voicemails saying that she cannot get in contact with me. She refused to address the issue of double charging me and feel no guilt or sympathy. She and dr.Chan could simply just refund me the money but no, they want to take the money and run with it. Apparently this happened to several other people as well. I wonder why there isn't a class lawsuit against them! Terrible people! Be ware, they are criminals! My next step is to seek legal consult.

Pricy. I was asked to pay more than the estimate that I was told…read more Poor response habits.

Amazing office! They…read moresqueezed my elderly mom in for an urgent dental matter. Like many people, she is fearful of going to a dentist. She managed to avoid them for over 10 years. Upon arriving, Kelly came out to greet my mother with a great sense of humor and lots of love. The entire office put her at ease. Dr. Bothwell was gentle and explained everything thoroughly. Our experience at this office was completely incredible. They are highly recommended.

I've been coming to Dr. Bothwell my entire life, and I have to say, he and his dental assistants…read moreare as good as I could ever hope for. They're attentive, know exactly what they're doing and what they're talking about, and I always leave knowing they've done a fantastic job cleaning my teeth and do a full examination every time, taking no shortcuts. They're also great with scheduling; they know I'm a student and take the time to try and be as flexible with getting me an appointment for my next cleaning as they could possibly ever be. I won't trust anyone else with my choppers. Professional, cheery, and positive are what everyone working here always are.

My first visit to Alameda Dental Center met all expectations…read more The dedicated parking in the back and the promptness of the staff ensured my appointment started on time. There was a good balance to the socializing during the cleaning so that we could get to now each other. Their staff was kind and informative - all of my questions and concerns were addressed. The team made me feel comfortable throughout my entire visit. I'm looking forward to future visits.

I came to Dr. Chang's office based on the high reviews, and I am so glad that I did. I needed a…read more"quick fix" for an event, and Dr. Chang took the time to discuss a short term and long term plan to improve my teeth. He was very honest about the temporary nature of the "quick fix" I needed and was kind enough to accomodate me before a big event where I'd be speaking publicly. I was so insecure about my smile before Dr. Chang and now I don't have to remember NOT to smile. He is exceptionally talented and created a work of art. I am so pleased to have found his expertise, honesty and sincerely. His staff is also extremely kind, understanding and patient. My search for an honest, talented, dentist is over. I cannot recommend him highly enough! Thank you, Dr. Chang and staff! He is simply the best!!!!!

Tired of paying a premium for untrained dentists? Sick of dishonest billing practices and low…read moreStandards? Then go here. Dr. Joe is an intelligent, kind, careful and respectful gentleman. He is not in a rush. He explains treatment options thoroughly and demonstrates an exemplary Standard of Care. He and his team work together to provide unmatched care! I went in with a complex hack job from another dentist. In 20 mins Dr. Joe outlined a treatment protocol and explained it in terms I could understand. Arguably he is the best in the Bay.

Recently moved to Alameda and I had a very bizarre experience here. Being a new patient I arrived…read moreearly assuming there was paperwork to fill out. I didn't realize they actually opened at 10 am, so when I arrived at 9:50 am I think I startled them a bit because several employees were in the lobby watching Mass on the TV. They beckoned me to join them so I sat down. When Mass was over I was given the paperwork to fill out. While I waited a bit, I looked around the lobby and noticed how dirty things were. There was a fish tank covered in algae and the floors needed a good mopping. When I went back to a chair, much of the equipment was older and had duct tape on it or was covered up in an odd way. The hygienist and young dentist were nice, but mentioned several things they thought I needed done that my previous dentist (who I had seen 2 months prior) never said. While gloved, the hygienist repeatedly touched her lashes. I made a polite excuse and left before they could do anything else. I love that it's a family run business, just think they need to step to their customer service, cleanliness, and invest in some new equipment.