I have been blocked from all ways of contacting her but I am still receiving automated solicitations for appointments. I did not receive any portion of my $100 deposit back, and here are screenshots of our conversation, the read receipt I have from when I reached out to the cell number she contacted me from. That's the other thing - getting messages from multiple numbers or platforms was really weird. I reported her to the California Board of Barbering and Cosmetology. read more

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If I could give her a zero star I would. She is an opportunist who steals money! She calls and pleads for more money over the regular deposit amount and then cancels on you and then refuses to give a refund. Seems like I'm not the only one on here who has had an unpleasant conversation with her as she is very unprofessional. She gets mad over text and goes off and then threatens to block you. Her emojis are the only way she knows how to communicate. She is a SCAM ARTIST and will take your money and have NUMEROUS excuses why. I have also reported her to the Cosmo Board as I seen another person did. She should have her license taken away for scheming money from people. It's Covid and she's stealing money in tough times Ike these for her own benefit. She blocks communication so you don't even have a way to resolve. Karma is real though. She had even changed her business name, website and everything to try to avoid being contacted by all the people she beat. read more

DO NOT DO BUSINESS WITH THIS SCAM. a month ago I paid a deposit for a microblading appointment with Brows By Penelope Hue. I have had friends go through her and saw the work which all looked reputable and great. Yesterday I reached out to her to confirm my appointment on this coming Sunday.. she said yes see you at 11. Fast forward to tonight, I get a cancellation text, and am seriously confused at this point so I reach out to her and this is what I get thrown my way: she is the most unprofessional, ratchet, idiotic person I have ever dealt with and the fact that she is using the Coronavirus to extort others and not refund them for services is unbelievable and needs to be passed along so others don't have to deal with it. She refuses to give me my money back, and says I can reschedule in two in a half months when I show up with a clearance from the doctor that I don't have the virus ARE YOU KIDDING ME? Oh and she can't send my money back because "she has kids and rent to pay" I'm blown away. Appalled with the lack Of Professionalism which you can see in the below correspondence. Don't waste your money! read more

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I got my brows microbladed 5 days ago by Penelope. I was very nervous and subtly told her a few things I didn't want. I felt I was very redundant and annoying. I was so impressed her patience with me. She even place a mirror on me and every few minutes she told me to look at it for my own comfort. I am so grateful! I was also expecting pain as my friend said she had at another location, but there was no pain. None even after. At my 5th day they are scabbing over as planned. I can't wait until they are completely done! Thank you Penelope! read more

Brows By Penelope Hue - Two days post - Permanent Makeup Near Me - Roseville, California

Amazing brows done by Penelope! I would recommend for you to try it! She did a wonderful job. read more

Brows By Penelope Hue - Permanent Makeup Near Me - Roseville, California

I love my new Brows! I have been shopping around for new brows & wanted to support small business & women of color! The process was easy, simple & Penelope explained everything so we could create the perfect brow shape and shade. I already have a few gals requesting services. I look forward to my final touch up appt! Thank you for my new brows. read more

Brows By Penelope Hue - Permanent Makeup Near Me - Roseville, California

After being a customer, she offered me training at a "discounted rate". I paid deposit and then she kept calling offering more specials on training. I could feel that she was in desperate need. Should have listened to my first mind. She then cancelled our brow course 3 TIMES, then said no refunds after I told her I wanted my money back to get trained elsewhere as she was holding up my business. I had to file a lawsuit and shes continues to dodge the attorney and process server. She knowingly and maliciously STOLE $1900 of my money and put it on a down payment for her new house (her words not mine). But that's okay, she can dodge all she wants. She will now have a judgment against her AND her business and will have to possibly pay almost double for court cost and attorney's fees. read more

The most unprofessional and pushy person in the business. Not a make up artist... a SCAM artist. $90 additional to numb you. Every single person I talked to after being robbed by this person said numbing should be included. That is just the tip of the iceberg. There was no conversation about the color she used. She just did what she wanted which left me with a red tone and my hair is dark brown. I cant even begin to tell you how incredibly uneven my brows are. I paid over $550 and I am still shading them in with a pencil. I am now paying someone else to fix them. She says she guarantees her work 100%. Nope! Also, the "studio" i went to has a closet that is full of discarded alcohol wipes and trash. I literally have 2 different shaped brows. I asked for rounded natural brows and one of them is somewhat arched correctly but comes to a stupid point on the full end. the other brow has a high arch that is jagged and uneven. Terrible experience read more

Brows By Penelope Hue - Permanent Makeup Near Me - Roseville, California

There are a lot of women out there that are abusing their privilege especially during COVID-19 and taking advantage of consumers. I spoke with Penelope and she quoted me 489 for a touchup. She corrected me five times on the phone and told me that she would have to redo my brows and it would not be considered a touchup. But that I would be a new client. I explain to her that I just had my brows done about 9-10 months ago and they're not faded yet but just wanted them filled in a little bit.She then told me that she guarantees her work and that my brows would last for three years. This morning I go on Groupon and I see that she is advertising on Groupon for half the price she quoted me. I simply reached out to her and told her it's a little disappointing to see that she is clearly advertising on Groupon for a much lower rate than what she quoted me yesterday. She then began to blow up my phone and send me a barrage of messages saying she's not the artist for me she doesn't advertise on Groupon. I have a screenshot of her prices below. At first I thought oh I hope I didn't get her mixed up with somebody else but Sure as day I saw her phone number posted on Groupon and her name and that's the exact number that she called me back on yesterday. Really unprofessional, I would not expect this kind of behavior from a professional. read more

Brows By Penelope Hue - Permanent Makeup Near Me - Roseville, California

I called these brows A Beautiful Struggle. She is really the Truth when it comes to doing what she does. I'm beyond satisfied with my Brows. I can't wait to see the finish look. 3 days and counting Thank you I love my new eyebrows read more

Brows By Penelope Hue - Permanent Makeup Near Me - Roseville, California

As an "artist", she's not as good as she claims to be. Her fees are way too high for her mediocre work. Her work doesn't look natural at all. read more

*Unsanitary *Rude *Unprofessional Brows by Penelope Hue aka: Chisshada McCullum We would NOT recommend microblading from this person. My sister and I purchased a "deal" that she was having for the holiday season to give to our mom. The deal we got as first-time clients was $189 for the first session and $189 for the second session. We paid in full for both sessions. My mom made the appointment and the day of the appointment Penelope wouldn't even tell my mom where the location was and would only say "it's on your certificate" however, the suite number is NOT on there so she ended up going to the wrong place and was frustrated. Come to find out it was a new location she was at, and she never even told my sister that she moved. While my mom and sister were waiting, they heard Penelope talk rudely to someone on the phone about the same exact thing. Why couldn't she just say the address and the suite? When my mom arrived, she told my mom that she needed to bring her own headband to keep her hair out of the way, so my sister had to go back home to get a headband. This is not something that a professional would tell their client. A professional would have all the tools and supplies needed for the procedure. She then proceeded to clean up something on the floor and didn't wash her hands before putting her gloves on for to do the brows. Very unsanitary. Penelope had instructed my mom to bring in a photo of what shape she was wanting for her brows, my mom showed her the photo of brows that she wanted, however the ones that Penelope did were in no way even similar to what my mom brought in, she basically ended up doing what she wanted. When my mom asked about it and told her that it wasn't what she wanted she would just say "they measure the same" but clearly, they didn't because, she gave my mom HUGE lopsided brows. We are very aware that these are NOT tattoos and you have the OPTION to go back for a touch-up if needed, however, after talking to many of my friends who have gotten microblading by a PROFESSIONAL, they only had to go back to fill in some open spots, not do them all over again, my mom needs way more than just a touchup to actually FIX what was done to her. After the procedure was done, Penelope then used ALCOHOL on the open skin that she just did the brows on. WHO DOES THAT?? My mom was in pain from the stinging of the alcohol. The whole brow part was burning because of the alcohol. She then proceeded to give my mom a ripped piece of paper towel and instructed her to put more alcohol on them to clean them at home.... UH NO! Penelope then used her fingernail to put a tiny amount of cream stuff for my mom to put on her brows at home in a tiny little container that didn't have a lid on it. Very unsanitary. My mom never used the product that was given to her because of that. We have since contacted Penelope and let her know that we are unsatisfied with the service and quality of her work. We asked to get the 2nd service reimbursed back to us my mom will be going to someone else to get her brows fixed. She has refused to refund us the money and says that since her "normal" price is $395, and a touchup is $250 then she will not provide the refund. HOWEVER, the deal was that we have in writing from Penelope is that each session is $189 and like I said earlier we paid in full for the initial session and the touch-up session that we will not be going to. Penelope says she stands behind her work 1000%, so if that is the case then if a client is unhappy, she should refund the money that was paid since we did not get the service we paid for, we are not asking for the initial $189 back, just for the amount we paid for the touch-up session. When my sister was trying to explain to her this, she acted like she didn't know what my sister was talking about and then blocked her. Penelope's microblading certificate was not in plain sight for anyone to see. read more

Why did I wait so long to come see Penelope for my eyebrows? I don't know why but I'm so happy with her service. She is professional. Highly skilled and the most kind and caring person. She explained every step and made sure I was comfortable throughout the whole procedure! I've had a very minor touch up at 6 weeks and I can say I have now leveled up to a whole new level! Don't wait! Call Penelope today! read more

This artist rocks! Thanks to P I literally cut my commute down by 20 mins! And the compliments, hands down!I haven't used makeup on my brows since getting them enhanced by P! My Brows are enhanced and look like they did when in my 20's, before I started plucking the hell out of them. P was extremely professional yet friendly the entire process. She's super careful and cares about how you feel. She's all about comfort and beauty. She made sure i was completely numb the entire process, and she made sure the color I wanted was exactly what she can deliver. read more

Brows By Penelope Hue - Permanent Makeup Near Me - Roseville, California

Great customer service skills. She took a lot of time measuring my brows which I appreciate. Her hand is very steady and she is very meticulous. read more

Brows By Penelope Hue - Permanent Makeup Near Me - Roseville, California

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The experience I had here was nothing short of amazing. Chrisshada was very informative and caring during the entire process. The atmosphere was clean and inviting. And very professional. As a first time client not knowing what to expect for a semi permanent decision was nerve racking. However Chrisshada took the extra time to walk me step by step in what to expect and how to take care of my investment. I can't say enough nice things about this business, but know I am extremely satisfied with my results and will recommend and be a continuous client. Ps: I got my eyebrows microbladed, and literally I've been stopped a dozen of times of flooded compliments. I'm so happy! Give her the opportunity to be your beautifier, you won't regret it! read more

I had the fantastic experience of getting microbladed eyebrows & permanant eyeliner with Penelope. I was very nervous going in and she calmed my nerves as well as gave me excellent after-care instructions. She is very professional & clean and has a GREAT eye for what she does! You are in good hands with her :) read more

Well she a scam Artist She doesn't guarantee her work and she charges way too much will not recommend her !And she for sure is not a professional and doing business with anyone read more

As a guy I was a bit apprehensive about getting my brows done . But with them disappearing do to my health. I was looking for something to correct it . And found Penelope. She is definitely great at what she does . No one can notice the difference in my brow hairs . My confidence is on ten. read more

So I know anything permanent or semi-permanent creates apprehension, especially when it comes to your face but Penelope is amazing and she really makes you feel comfortable and assured that your well taken care of. I went to her because of her reviews, so I decided I should write my own to help out someone else who may be on the fence about going through microblading. The whole process was about 2 hrs but went by super fast because of the comfortable atmosphere. She is very personable and professional and just put me at ease and I am so grateful for my new eyebrows. They look better than I could have imagined and the pain was very minimal (I am very difficult to numb so that part is my fault) and I am so excited to see how they turn out once healed and touched up. Overall I would highly recommend her for microblading/shading. read more

This lovely young lady made my microblading experience completely wonderful. I walked in a bit anxious about feeling pain. I personally felt that she was amazingly intuitive. One of the first things she said to me while explaining the procedure step by step in detail was don't worry you won't feel any pain. I tend to be a bit quiet and I don't necessarily speak up. She was so warm and kind that I was totally at ease. She was so attentive and caring constantly asking if I was comfortable or feeling anything. I can honestly say I was put so at ease by her fun demeanor I felt like I was hanging out with an old friend. I'm so satisfied with the way my brows look. She really took her time and you can just tell she is a perfectionist and takes so much pride in her work. I'm so thankful I went to her and would highly recommend her. read more

I absolutely love the services and the special attention to detail that Penelope (Chrisshada) shows. I had my eyebrows and my lips done at her studio in Roseville.They both look awesome and I am so pleased they made such a difference in my appearance and made me 10 years younger giving me more confidence. She is an artist and truly dedicated to making her clients feel confident, comfortable and reassured.She makes sure that you understand completely each step of the process and are in agreement in the service she is providing. I recommend her services to anyone looking to enhance their appearance. She is also a lovely person. Thank you, Lisa Kauo read more

If I could leave a zero star, I would. I paid $2,000 for eyebrows and eyeliner (top and bottom). Said it wouldn't hurt on the phone. Then when I arrived for my appointment, she wanted another $95 for numbing. I didn't want to pay any more. It felt like she was using a razor blade on my brows. Very painful!!! She says she guarantees her work, but she doesn't. I'm unhappy with brows because they're too light on ends even after touchup. She said that's how natural brows are. She also left a black dot under one of my eyes from eyeliner mishap. She blames ME for moving! I tried to resolve with her, but she became rude and nasty to me on more than one occasion. Buyer Beware. She's only interested in the money, not Customer Service/satisfaction. I've had permanent makeup done before, and it was done in ONE appointment, beautifully, and with minimal pain. She is a crazy lady that uses an alias ("Penelope Hue") and moves around a lot. I hope more people will leave negative feedback so they don't have a bad experience with her like I did. read more

Love my new brows ! I had micro blading done in January by someone else was not very satisfied because they were not as full as I wanted them Penelope fixed them she did an amazing job ! She really is very knowledgeable! I love that she what she does ! read more

I'm 5 days into the healing process and my brows still look great! My natural eyebrows are basically nonexistent but Chrisshada went above and beyond to make them look full and beautiful. She was able to get me in quickly, walked me through the entire process step by step, made sure I wasn't in pain at any point, and has a sweet personality which made it a very comfortable experience from the get-go. I am so so sooo looking forward to my touch up! Thank you again Chrisshada!! read more

I have always been self conscious of my eyebrows because they've always been so thin. I could never make them look natural so I grew bangs and dealt with it for years. When microblading started happening I searched for over a year to find someone who I could trust. I couldn't find one bad review about her. She's a perfectionist as I am. When all was said and done I never felt more confident in myself. Who knew something so small could make such a huge difference to someone's life. She's so sweet and will make you laugh along the way. I'm so glad I did my research and didn't go anywhere else. I can't wait to get my touch up and have the final look. They already look amazing! Thank you again! read more

I had a great experience with Penelope! I had by brows done in October and today is my touch up. My brows turned out great! I'm really happy with it. Initially, I was nervous but she answered all my questions and have a way of calming me down. Penelope is professional and listened all my concerns. Highly recommended for anyone looking for brows service. read more

Penelope is amazing. She took her time and measured, measured, and measured some more. She explained everything and just didn't use a stencil she did MY brows for MY face. I couldn't be happier. THANK YOU so much! read more