Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

I have used Infinite Self Storage - Hendricks County for the last 4 years to store my camper…read morethrough the winter. I think they do a great job. I have met with the manager each time to pick out a spot. He is very helpful and even walks back with me to make sure I get the best spot available. The monthly fee is very affordable also...

worst customer service I've had dealing with a storage facility. Go to norfield self storage it's…read moreworth the extra five minute drive. You buy your own lock out of a vending machine. We had to buy two because the first one didn't dispense but they already had our rental money because you pay for that self pay through an atm type machine. MAKE ABSOLUTELY SURE, you read every word of the contract. Give one month notice or you will be billed for the next month. No exceptions. So far we've paid two extra months on a six month rental and it's is sitting empty!!

Highly recommend. Came here after a terrible time down the road. Dave in the office is awesome and…read morevery helpful. Facility is nice, clean, and safe. Will continue to use for my storage needs in the future.

Units are VERY nice, clean and have light for when you go in the evenings.. Office staff is very…read morefriendly and helpful. Units are reasonably priced.

Friendly staff Very informative…read moreChris was very helpful. Provided all information required to utilize the facility without a hitch.

They are very responsive. They have great customer service. I appreciate how easy they made getting…read moremy things moved. I had a great experience. The price for my unit was also unbeatable. I did look at other storages near by and they all wanted more money. Robin was great.

Moved in in October and by June all of our stuff wascovered with mouse feces. We've had 4 storage…read moreunits and have NEVER had a problem with mice. All of our baby equipment is reuined. They chewed through cords on our electrical stuff. I'm now paying double rent this month to move into a new storage unit. DO NOT USE THIS PLACE!!!!

After having a less than stellar encounter with Budget Truck rental of Terre Haute, I returned my…read morerental truck to Brownsburg East Self Storage Locker. The customer service here was exemplary. He called the day before to make sure I had directions to the drop-off location, and even allowed me to bring the truck back later than scheduled (due to the lack-luster experience I had with Budget getting my truck to me 2.5 hours late.) The customer service at the Brownsburg drop-off location was wonderful. He listened courteously and helped me figure out how to report my unfortunate experience to the company. He was definitely a go-getter and I would rent a truck from this establishment.

This is a horrible company people can just break in your stuff nothing is done the location on…read moreBrookville Road and Arlington Avenue Indianapolis Indiana is a joke the manager there the area manager are all just there for a paycheck people can just walk in the building breaking your lock going to your storage unit claim what they want to claim which they did not pay for navigate around the building with no worries of being prosecuted or arrested alarm system is horrible security system is horrible lack of cameras the adequate that watch people moving in and out of the building down the house nothing to be done if people break into your unit always say it is take it up with your insurance no compensation for the inconvenience no discounts but said it going up on monthly charges unacceptable I recommend whoever consider this go elsewhere where you valued.

This storage facility is clean, safe, nice, and climate controlled for your storage needs. I had a…read more10x10 unit here for two years due to quickly moving across the country. The management and staff are very friendly and communicative. The manager Vernon goes above and beyond to be helpful. They added super cool new technology last year with an app that lets you open your unit and the gates. I highly recommend this storage facility.

Looks nice however I decided to opted out. Too many fees and charges. I also dont appreciate the…read morelack of info online wasting my time when the price shown is not thr price you pay after 2 months.

Just moved my items into Mini Mall Storage today and overall, a really smooth experience! The…read moreproperty manager was super helpful and walked me through everything, which made the process easy. The hallways and the unit itself were very clean, and the locker ended up being larger than I expected, which was a pleasant surprise. The only thing I noticed was that the area where my unit is located felt a bit warm, like maybe the A/C was down. Since I did opt for climate control, that gives me a little pause -- but I'm hoping it was just an off day and not the norm. All in all, solid first impression and glad to have the extra space at a good price and location!

Since the new owners took over in 2019, the facility has been improved and expanded. Top Shelf…read moreStorage is now a secure, modern, and well-kept place to store your belongings. There is also an on-sight manager (Robin) who is very helpful and they don't raise their rates multiple times a year like others.

We have been costumers for 3 years. Recently, within the last couple of yeasr, the business was…read moresold to a new owner. We have not been happy with the costumer service since this change in ownership. We store our camper there. Our camper has been in the shop for the last few weeks, and we go to store our camper last evening and our spot has been taken. We are up to date on our monthly rent too. We call the older gentlemen that owns the storage lot to explain that someone else is in our spot. He hangs up on my husband. My husband calls back, and the older gentleman says my husband is giving him lip. My husband was being very nice about the whole situation. After this call we look up some reviews about Top Shelf storage on others sites, and there has been some assult issues with the older gentleman. We decide to go get our camper that night, and find a new place to store it.