Excellent craftsmanship and customer service, highly recommend these folks! Very knowledgeable and…read moregood communication, also the most competitive pricing in the area.

Dale and his team are amazing! The front office is professional and super personable. Dale knows…read morehis stuff and identified an issue with my well within 5 minutes. I knew what four items the issue could have been, and he identified it as the least expensive option. Another 15 minutes later it was fixed and we had water again. The price was more than fair. We feel very lucky to have found a very reputable company.

MAP and their entire team are amazing! Our well pump busted in the freeze and we called expecting…read moreto wait several days given that many were experiencing well issues. We got a call back within an hour to help with troubleshooting and David came the next day. He stayed late and worked in the cold to make sure we had water. Can't say enough great things about the whole team and how friendly and service oriented they were from start to finish. Highly recommended them if you have any well issues!

I called Michael late on a Sunday night as our booster pump was not turning on. He spent about 20…read moremins talking me through the troubleshooting process and help me find the root cause. The fix was easy enough for me to do myself, so didn't give him a chance to come onsite, but I greatly appreciate his time and knowledge and will definitely connect with him again on future well work/maintenance.

PlumbSmart Plumbing Service: plumbing Completed by "Joey" from PlumbSmart of a downstairs toilet…read morethat was not draining or flushing properly. The cause was severe root growth from a nearby tree. After 37 years of living in my home and experiencing plumbing problems we decided to have it checked out. The folks at PlumbSmart had done work for us before, namely Joey and we found him very trustworthy, extremely talented in plumbing and most of all a Superb ability to communicate effectively with us. He explained, in detail, what he was doing and followed up with the best way to solve the plumbing issue! My wife and I were extremely happy with his work ethic as well as ability to hold an adult conversation that was insightful, inspiring and extremely respectful. He represented his Company in an outstanding manner! WOW! My Wife and I, highly recommend him and PlumbSmart. Further, they provide a nice discount for Military and Veterans. Another WOW moment! Veterans and Active Duty Personnel, call PlumbSmart first! My qualifications as an Expert and Experienced Food and Service Critic; I have over 65 years of Management Experience. I went from picking Cotten, Fruits and Vegetables in many parts of the country, as a Migrant Worker to earning a College Degree with a BS in Business Management. Plus Serving my Country in the Air Force for over 22 years. As a Civilian I have been trained in two Culinary Schools, to include on the job training at other venues. I've successfully managed full service as well as fast food restaurants and have had my own successful Catering business. I have traveled to many places in this world and tasted the many culinary delicacies this world has to offer! As a Culinary Trainer, I have trained personnel on how to provide superb cuisine, sales and customer service. At the age of 79, I am now retired and enjoy being on THE OTHER SIDE OF THE APRON.

I have had the pleasure of calling PlumbSmart for my plumbing needs and always received exceptional…read moreservice. I highly recommend them. My experience with Roger and Chris has been outstanding. The entire PlumbSmart team is friendly, professional, and courteous. Chris and Jonathan quickly identified my plumbing issues and resolved them efficiently. I appreciate PlumbSmart's prompt service, professionalism, and fair pricing. I can always depend on Roger and Chris to provide excellent customer service. They genuinely care about their customers and consistently go above and beyond to ensure complete satisfaction. I wholeheartedly recommend PlumbSmart and will continue to call them for future plumbing needs.

Had an emergency situation. Pump controller not working. They responded immediately to the call…read moreand were available for service within 6 hours. Knowledgeable and courteous.

They were quick to respond extremely nice and efficient I would use no one else. True professional…read morepump had gone out and he had it replaced in about one hour even though our well house is too small and very difficult to work in. I highly recommend them.

Mr. Elder is the real deal! He doesn't service our area in Barksdale, Texas but he spent 45 minutes…read moreon the phone with my husband Friday evening trying to help us troubleshoot some problems we're having with our well. There doesn't seem to be a lot of competent Well Service people in our area. We're hoping we can somehow persuade him to come help us with our problems. He is Very knowledgeable and friendly

My in laws who live in the Boerne area called me when they began having well problems. I called…read morelocal well companies for them and after speaking with Keith I recommended that they call him for a service call. Keith ultimately came out, diagnosed the problem and had it fixed at a reasonable price within two hours of receiving the call!

They took care of my problem in less than four hours from the time I called…read more Saw their ad on TPR website and wanted to get their help in correcting a slow draining sink. The nice lady at the office was kind enough to try to find me someone to come this afternoon or tomorrow. She found someone to come between 2:00 to 6:00 PM. Called me back about 1:30 hours after my original call, to inform me someone is on the way, who came another 1:30 hours later. Jim Smith (Jim Rodela, as stated on the invoice), first gave me a flat rate of $300. When I said it was too much for such a small job, he said, he has to get the actual price from the van. Then he came back with a price of $168. I tried calling their office and it was after 5:00 PM, past their office hours. So, I asked Jim to connect me to their office and when I spoke with Kevin Bunner, the manager, he explained to me that a trip charge of $45 plus an hourly charge of $90, (minimum half-an-hour) will be charged. Jim ran the snake and cleared the clog in 17 minutes. So at the end of the day, they did a good job, but at a price less than originally quoted.

I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

It's very hard to find an honest plumber with fair prices. Pete and his team have proven several…read moretimes to be a group of plumbers who are knowledgeable, prompt to provide service within the day or day after, and with fair prices. And that is very hard to find with plumbers. Also what I love is that Pete gives you a fair set price before hand without any last minute surprises like other plumbers do. All these 4 characteristics make Elite Plumbing Solutions to be a 5 star company.

When I put out the request in Yelp for estimates on a new hot water heater and install, Pete and…read moreElite Plumbing was not only the first to respond but also ended up with the most competitive bid. I pinged him multiple times to ensure I wasn't missing any hidden cost or fees. He replied quickly and thoroughly to all my questions. The estimate seemed too good to be true plus I had also seen some mixed reviews on Yelp so I wanted to be sure I did the extra due diligence before making a decision. Not all plumbing jobs are the same and things that happened during the big Texas storm early in 2021 I had to take with a grain of salt. After confirming all the details with Pete and researching more online, I trusted him and his team with the job. As a bonus, his team was ready to start work the very next day so we got it on their schedule. Communication throughout the engagement was great. They showed up in the window they gave me. They finished the work fast, efficiently and professionally. Everything went smoother than I even expected and I was very pleased with the work and overall experience. I can't vouch for all of their services but if you need a hot water heater installed, I can definitely give them the thumbs up! I'll consider them in the future for other plumbing jobs that might spring up too.

Showed up on time and diagnosed my problem but their estimate to repair my problem was more than…read moredouble the amount of the company that did my repair. I would have been upset to overpay by that much for this service.

Responsive and good service. Called after a home inspection and no issues to resolve the few…read morefindings.