Been with VIVINT for a year now and I love it! Alex was my Installer and he explained the system…read moreand how to operate it great! He left no mess after installation and was patient with my questions. Great price for my coverage and I have recommended the service to neighbors! Alex showed up on time for the installation and finished in the timeframe he quoted. Amazing SERVICE !!!

wish I could give them 0 stars, love the security system but HATE the customer service, cancel my…read morereinstall due to me moving twice on the day they were suppose to come out and install , scheduling team offered me 20.00 credit ask for a supervisor for an hour and they just kept transferring me to different people, currently on the phone to switch to another service, this makes a whole week without service now. And missed 2 days of work. DO NOT RECOMMEND

Turgut came out to set up a home network as there are dead spots in my house for internet. Added a…read morecouple very high quality access points with great range. I now have fast reliable internet through the entire property. Including a pool house! On top of that he organized my mess of modems, routers and switches in my storage closet. Now all are housed in a rack inside a storage closet. It looks amazing professional and clean. All of this for a very very fair price. Will schedule installation of security cameras shortly. Many thanks to Turgut!!

Alex did a great job. He was very patient in working to meet my expectations. He is very…read moreknowledgeable and He put in the time to make sure it was done right. The end result was a great job.

Excellent Communication, Installation and straightforward pricing from Darius at CatJacks!…read more I reached out to Darius to have 2 CAT6 drops and 1 Wireless Access Point Wired/Hung. Pricing was exactly as shown on the web-site. Scheduling was very simple using Calendly. On the day of installation, prior to our appointment, Darius texted me to ensure I was still available. I then received another 'location' text when he was on his way. Darius walked through the house and we discussed where I wanted each drop - for example, in the bedroom I wanted the drop to be just above my drawers, so that I could mount a TV there and easily plug in to CAT-6 rather than going over WiFi. Darius is very detail oriented and even went to the trouble of (measuring) to mount my AP to line up with the 2 lights that are in my hallway and entryway! After the walk-through, he marked each of the drops with painter's tape, then once again confirmed with me the locations. Darius vacumed/cleaned up after himself as he worked and did a very professional job - leaving the house in the same state as when he arrived, willing to explain anything he was doing. On completion, I tested the drops/AP - everything was good and we settled up! I'm very pleased with the work Darius did; as well as being very Professional, he is also a very personable chap who really knows his stuff. (to put in context, I'm an IT Infrastructure/Software Project Manager). In summary, I would definitely recommend Darius to anyone that needs either AP's to be hung or Network Drops!

Darius of Catjacks upgraded four telephone jacks fed by Cat 5 cable to ethernet jacks for hardwired…read morenetwork connections. His work was neat and orderly and was performed in a professional manner. Although I did not need it, he stated that he has the ability to run new ethernet cables without damaging walls and the need for a handyman or painter to patch/paint holes. His pricing seemed reasonable; however, I did not seek other quotes to make a comparison.

Avoid this company. They do not stand behind their work. Six months ago they installed a new plate…read morelatch as front door was not closing tight. They installed a new handle and latch. First, when they installed a new handle that they said was the same one as original, it did not cover the whole outside area. So there was a white unpainted area showing. Now six months later the door does not stay shut. When I called company (I think owner) he said it was probably the cold weather, although it has been in the 70's the las week. He would come out to take a look, but would charge me an additional $75, after the original $350 he charged. Hate businesses like. Don't use them!

Yea!!! They're definitely getting 5 starts. From their punctuality to their price point to their…read moreresponsiveness. It was all that I needed to book them. I had an unexpected death in my family which caused me to change my original lock change date. They was so accompanying and was willing to work with me with my schedule. Upon the agreed date they showed up within the time frame of 9am - 11am and literally the process was 10 minutes at the most. Very professional!!! I definitely will use them again when necessary and they're on my referral list. Thanks again

I dont know how they stay in business. They are rude, they act superior and they dont know anything…read moreabout IT. They treat clients like dirt and do horrible, horrible work. They lie, cut corners, treat employees like crap. Have seen the owner degrade every employee there--and customers too. I dont know why anyone would trust them to handle their IT needs.. I wouldn't trust them with a thumb drive. Their solution to everything : Turn it off and back on. Lazy, incompetent and untrustworthy.

Great communication and work. Quick turn around. Mark was…read moreprofessional and courteous! I would give Mark five stars. However, over all I gave four rather than five stars, because they do not wear masks. Not one employee in that small space had on a mask.

The issue was not "replacing the keypad". It was the charge for the replacement…read more Nice stalling technique though! CPI should have replaced the faulty keypad to begin with. But since they did not have one, they had to replace it with a newer model. This required replacement of the main panel and both keypads. All I am requesting is the cost of Second touch screen keypad, which would give me the same system I had to begin with. I should not be penalized for the fact that they do not maintain stock of replacement parts. They had more than made up the cost of this keypad over the 25+ years of maintenance fees. I have paid them without a claim.

We had CPI for a few years. We wanted to upgrade our service, and they wanted a ton of money up…read morefront. We decided to cancel service with cpi after 5 years. Requested them to pick up any and all equipment. They stated they wouldn't. Now there is a $2600 debt in a collectors hands they are trying to charge us with. Avoid doing business with this company at all cost. ​