I've been a consistent patron of Browns since it opened, but mostly since I went through a very tough family period in 2024. Having worked in bars and nightclubs for much of my life, when I am compromised I tend to search out bar people. Bar people tend to be good people. I found an inviting atmosphere that I felt comfortable and safe in. I have come to know many of the young people that work there, as the work that I do is very much about better things for the next generation. Aldin, Drew, Levi, Olivia, Bronwyn, Ronnie, Andrea, Keaen, as well as many of the others are all fantastic representatives of the next generation. I also come from a background of having operated my own restaurant and staffed many of the positions, and worked all of the positions from front of house to the dish pit. I am also a certified Career Practitioner and facilitate workshops geared around the customer service industry. My first observation was to see leadership bussing tables and jumping in to do the small pieces that keep the show running smoothly. Support is the number one gift you can give to somebody that has to deal with the public. The leadership is all very personable and displays the characteristics that they expect from their staff. I generally don't push customer service in my workshops, as much as I push hospitality. This is where I hold the staff at Browns. I did a presentation to an employment program and was asked by a participant where I had witnessed top-end customer service, I said, "In a team format, easy Browns UBC." As far as operating structure on the floor, the staff is on the move consistently and moves in and out of space with the least amount of intrusion. Two things that are essential to the operation of a social house. I am also a fully trained cook, with my mother being a certified chef, and I can say that the product coming out of the kitchen is consistent and well prepared and well presented. In fact, I can say that the new Blue Cheese Burger is probably my favorite burger anywhere right now. The lettuce wraps and hot wings and the Good Vibes tend to be my go to, and have yet to disappoint me. Since I meet with many groups on campus I have had no problem naming Browns as our lunch or meeting place. Board rooms don't work for me. I like to have conversations in places that feel like my livingroom, I would recommend Browns all day. I always look forward to my time at Browns, and if you will excuse me, I think it's time for some wings. read more

Amazing server gave me sour peach gummy's , food was great, very energetic, everything was amazing

21$ for chicken wings On happy hour. Won't be eating here again. There's no happiness in happy hour here. read more

What a great meal we had here! The vibe is great, the servers are enthusiastic, and the food is terrific. It's a nice combination of healthy choices, pub food, and interesting cocktails. We started with the nachos, which were the best I've had in Vancouver. Be aware that a half order is plenty for four people as a starter. The superfood salad looked delicious, but I'm not sure the grilled bun was a superfood, however it was super tasty! The Baja fish tacos were also good. Lots of filling, and nicely crisped fish. The Korean chicken bowl was probably my favorite--sweet spicy sauce on crunchy fried chicken bites. I wish they'd had places like this to eat on campus when I was in college! read more

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We had a concert at UBC last night and went to Browns Crafthouse and it is the cooler younger cousin of Browns Social house lol. We literally made with 6 mins to the end of Happy Hour. The hostess confirmed my reservation but apparently they got a massive rush cuz everyone was going to the concert decided to go here. She seemed a little frazzled and asked me to give her a minute. She came back and told the other people waiting their table would be coming up shortly and took us to a long table that sat 8 or 10 people. I said to her I said hey. Look if you need to use the other side of the table please go right ahead and do so. I said I don't even care if someone sitting next to me. She thanked me graciously and then took a few moments to ask what we were up to tonight. We chatted for about a minute. Since we were pressed for time for happy hour she said she'd send the waitress over right away , she smiled and went on her happy way. We tried the Little nachos, OMG these are amazing and addictive. I also got the Smashburger Taco, winner! Another awesome dish. My only regret is I tried one and I should have done the two because my husband and daughter also thoroughly enjoyed it and pretty much consumed over half of it, lol Daughter had the spicy Korean barbecue chicken appetizer which was very good and my husband had the French dip which was different with the bacon jam. The beef was a thicker cut, I prefer a very thin. The au jus was excellent and so was the fries. The manager popped over and asked how everything was and I told her how much we enjoyed the nachos and she said on Sundays you can get the full size ($24) for the price of the little nachos ($17) and on Monday they also have a deal on the little nachos for $9. I was super impressed with the customer service not only from the hostess and the server, but the manager. I went up to the hostess stand thanked her in front of the manager, gave her a cash tip and told the manager how awesome she was considering the situation and how calm she remained. The manager introduced herself, shook my hand and thanked me. Unfortunately we live in Surrey otherwise I would make this a frequent go-to as I was so impressed with the service and the quality of the food. Looking forward to when we get to go back. read more

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I don't love this place but I do LIKE it. The vibe is a little weird because it's a chain bar on campus trying a little too hard to be hip - see all the nonsensical neon signs - but there are lots of big tables so it's a great place to go with big groups even without a reservation. I have had mostly good experiences with the staff being accommodating and attentive, especially in the past year or two (it was a little rough when they first opened). Despite the focus on alcohol, I would say it's family-friendly at any time of day. The food is very good but I do think it's overpriced. The menu is a little all over the place with both classic bar food like burgers and pizza and Asian-inspired food, but they do both pretty well. The Asian stuff has great flavours. It's just that the entrees are all about $25, most apps are $15+ (fries and salad $10-11), and although I would say it's better than average pub food, it's just average Vancouver gastropub food, and in terms of the overall experience, doesn't stand out in comparison to places like Steamworks, Tap & Barrel, or Craft Beer Market in Vancouver proper. But on the UBC campus, there's not much competition until you go out to Kits, so this place is the best option if you want drinks in a restaurant atmosphere. They have a good draft beer selection (at average Vancouver prices) and fun margaritas and other cocktails or mocktails (kind of expensive). read more

An utter disappointment to say the least. The service is as terrible(and we were sitting at the bar). The servers were nice but did not pay attention whatsoever. It was a busy Saturday night and maybe this is what I should expect going to a tap house in a college town? The whole atmosphere had a great feel and I could see how this place COULD be great, but the quality of the drinks and food that comes out of the kitchen is just not there. We ordered a ton of stuff. The smash burger tacos were decent and the wings weren't bad, a little soupy, but still good. The chicken poutine was terrible, the chicken was had as a rock and the gravy was very lacking. The presentation was nice, but the taste is what sells things. We are 2 bites out of it, that was it. The gyozas were pretty, but almost satisfactory, a bit on the undercooked side. The salad? My wife ate, but had to pull all of the mangoes out as they were far from ripe. Overall we spent a good 2 hours here hoping for something decent, but it didn't happen. The margaritas were very heavy on the syrup and I honestly could not tell that mine was a jalapeno pineapple margarita. All I can say is with a bill at almost $250 I would have hoped for a heck of a lot more. I've heard the other locations are light years ahead of this one....some management needs to spend some quality time with the employees here and get them up to speed. I wanted to love this place, but there was not a whole lot of positives other than the ambiance. read more

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After our visit to the nearby Museum of Anthropology (MOA), we walked into the UBC campus to explore and find a place for Lunch. This is a big campus and there were a lot of people out and about on this warm July day. Based on our Yelp search, we chose this Browns Crafthouse, which is part of a larger regional restaurant chain. CONS - None! +/- - None PROS 1. We found the dining room to be spacious and with plenty of light. 2. Our booth was roomy, comfortable, and relatively quiet. 3. Gayle and I both enjoyed our adult beverage choices: Chardonnay for her and a pint of Hoyne's Dark Matter beer for me. 4. Avoiding Burger and Fries or Fish and Chips, Gayle and I went for one of the Bowls: Aburi Poke for her and 29 Dragon for me. Both were very tasty and more than enough food for Lunch. 5. Our server (from Alberta) was very pleasant and professional. Our order was taken promptly and the delivery from the Kitchen came in good time. This is one of those 5 star reviews that the combination of atmosphere, great company, comfortable seating, good food, and nice service all came together well. read more

Browns Crafthouse UBC - 29 Dragon - Bars Near Me - Vancouver, British Columbia

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Came here for a late night team social! The staff were super friendly and took everyone's drink orders first. I ordered an "Island Escape" but was told that the pineapple juice was out and that I could substitute it with OJ instead. I had already eaten prior to coming here so I was not super hungry. My group and I shared a few items and I thought that the food was alright. There isn't anything specific that I would recommend, but I think this is a good place to go for socials in you're in the UBC area. read more

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From the moment we walked in, everyone was kind, efficient, no hovering. Food was delivered quickly, and very good. We were there during Happy Hour, was not too busy and we could talk without shouting! Definitely the best Brown's we've been to! read more

Brown UBC has two new sandwiches "Fancy Tomato Sandwich" and "Florida Special". Let me be the first to tell you that if you like pesto then the Fancy Tomato Sandwich is a must try! The sourdough was toasted to perfection and had the right amount of pesto aioli and was packed with arugula and tomatoes FANCY TOMATO SANDWICH (V) - Pesto aioli, vine ripened tomatoes, jalapeño havarti, herb & padano vinaigrette, arugula, sourdough $19 DELUXE CRISPY CHICKEN SANDWICH - Smoked bacon, jalapeño havarti, lettuce, tomato, pickle, spicy mayo & special sauce $24 w/ Parmesan Fries CHAIN FAMOUS (3oz) $8.25 If you like cocktails or even if you don't you should definitely try their chain famous drink. It's a 10/10 drink. I know a lot of people don't like the service here but out of the last 6 times I visited them I only had 1 bad experience and that was likely because the server was relatively new and we were a group of 10. Service 5/5 Ambiance 5/5 Food 5/5 read more

Browns Crafthouse UBC - a sandwich and fries - Bars Near Me - Vancouver, British Columbia

Standard browns food but service varies SO MUCH depending on the server, one time it took us a solid 15 minutes just to ask for the bill. Occasionally we will get a really good server for the table. read more

Really enjoyed the service and vibe. Great place for groups. I had the Korean beef bowl and loved the flavors and veggies. read more

Browns Crafthouse UBC - Korean beef bowl - Bars Near Me - Vancouver, British Columbia

The food, the ambience, the drinks it's all amazing!! We had a reservation for a group of 15 people and the staff were very accomodating to make sure we got comfortable seating for the group. We got two of their mimosa towers which were so delicious and definitely gave us that alcohol kick! Would highly recommend. Their Korean fried chicken, 29 Dragon and chicken ramen were some of the other favorites. Highly impressed with the food and service :) read more

Browns Crafthouse UBC - Mimosa tower - Bars Near Me - Vancouver, British Columbia

Fun bar on campus - University of British Columbia. The waiter was nice, helpful, and participated in our jokes so that was cool. Drinks were tasty. Not very strong, but pretty cheap so no complaints there. read more

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Some of the best customer service I have ever experienced in a restaurant. Must recommend. We had an issue with a delivery app, and called the restaurant. Spoke to Alicia. She went above and beyond to look into the problem. She couldn't resolve the issue because it was on the end of the delivery service. But she was quick to give a full refund. I told her we would probably just come and eat in rather than re-order the delivery. A minute later, I got a text with a reservation notification. Super thoughtful. Food was great too, but this was all about customer service. Thx especially to Alicia for going above and beyond. read more

This place is so cute! We came in on a Sunday so it wasn't busy. The staff were very attentive. We ordered the California burger and the fried chicken Mac and cheese. The California burger was perfectly cooked. The guacamole on the burger had a distinct lime taste, which made it taste super refreshing on my palette. Sometimes Mac and cheese can be hit or miss, but this place definitely exceeded my expectations. The fried chicken Mac and cheese was my favorite, the cheese pull was what everyone should want in a Mac and cheese. The fried chicken had a great crunch and was super flavorful without being dry. Overall, I would definitely come back here to try more food or order the same meal again! read more

Browns Crafthouse UBC - California burger with yam fries - Bars Near Me - Vancouver, British Columbia

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Great vibe, excellent food and drinks. Friendly waitstaff. It's on the expensive side but well worth it.

Fried chicken poutine 5.47/10- the chicken was pretty dry and they charged us $4 for extra gravy. There wasn't that much gravy on the poutine. Honestly I liked the fries a lot. They could have put more chicken on the poutine read more

Browns Crafthouse UBC - Fried chicken poutine - Bars Near Me - Vancouver, British Columbia

cute little vibe when visiting UBC & my go to place when i'm not in a hurry!!!! come here to kill time. i like the happy hour options and vast variety of food. loved their healthy salad options. very interesting layout with outdoor patio vibe. read more

Server was great. Answered all my questions regarding the food and how hungry I was. Went with the server's recommendation of the Florida Special handheld and it was great. The bread had a cripsiness that I love even when I had to pause before I ate the other half. Great music playing in the restaurant with rock, country and R and B mixes. The Social Lager, their proprietary lager, was not as piney as I thought I would be. A great tasting lager! read more

Browns Crafthouse UBC - Bars Near Me - Vancouver, British Columbia

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While visiting the UBC campus we spotted this place near the UBC exchange bus station and the UBC Bookstore. From the outside it gave the impression of a nice spot for a sit-down meal and it hit the mark. The interior was roomy with lots of light coming in from the many windows. The service was great- friendly and not rushed. The menu has pub food as well as some healthier options. I opted for the blackened chicken Caesar salad and my wife got the superfood avocado salad with the addition of honey lime chicken. Both salads were delicious and well prepared with fresh ingredients and the portions were just right. We opted for water as we had been walking around all morning but they have a nice selection of beers on tap as well as some cans. They also have a cocktail menu and there is a large bar. I saw a burger delivered to a nearby table and it looked really good. read more

Super pleased with the whole vibe here. Lively, awesome service !!! Thanks Benjamin! Probably one of the best salads I've had in awhile. Love the patio and the music mix. Would put this on repeat for sure read more

The food was good but the service was excellent!! Two of the people in our party have food allergies and they were super accommodating and took really good care of us overall!! We had the crispy chicken ramen bowl, crispy chicken Mac & Cheese bowl and Chicken Caesar. We would definitely go back. read more

We had a lunch celebration for a retiring colleague. Service was excellent. The food was good, but slightly on the salty side. Overall, it's a pleasant experience. read more

Very good food. Excellent beer. Very good service. A great place to decompress after a long day of work (in my case) or school. Prices are decent, not cheap, but a good value. read more

Recently had a birthday celebration there and they wouldn't provide plates for the cake we provided smh 0/5 stars

Very good service! All the waiters and waitresses are very nice and sweet!! Amazing food everything's so good!!! On my birthday they even offered free dessert and covered my bill for me!! Will definitely come again!! Definitely recommend this place!! read more

Browns Crafthouse UBC - My birthday dessert - Bars Near Me - Vancouver, British Columbia

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Super easy to get a table. Fast service. Lively atmosphere. Margarita was well done and the chicken sandwich was out of this world. Perfect crispiness. Balanced spice. Will come again if I'm ever around! read more

Browns Crafthouse UBC - Fried chicken sandwich with side Caesar - Bars Near Me - Vancouver, British Columbia

Looking for a spot to celebrate the end of the semester or just to grab drinks with your friends? Browns Crafthouse is a great option for UBC students to do so! With a great variety of food and drink items on their menu, excellent service, and a fun bustling atmosphere, I'm really glad I took the opportunity to grab lunch here with my friend after our stressful final exam. The atmosphere helped me unwind and ease up a little and our friendly hostess definitely made the experience all the more better. I love how they have a large selection of gluten-free, dairy-free, vegetarian, and vegan options that caters to all! The food was absolutely delicious! Browns Crafthouse made a mean salad with the perfect ratio of dressing to lettuce! Not many restaurants make a salad as good as theirs! The chicken was so juicy and tender, and it was grilled perfectly! The veggies in the salad were super fresh and the dressing was nice and light! If you're a salad lover like me, I would highly recommend grabbing their Cowboy Salad! The only thing about Browns is that it is a tad bit expensive, much like your usual Cactus Club, Joeys, and Earls. For $17 a salad, you can easily get the same amount, freshness, and taste elsewhere for cheaper. Overall, a great experience and I very much enjoyed my visit! read more

Browns Crafthouse UBC - Crafthouse Cowboy Salad - Bars Near Me - Vancouver, British Columbia

Visited 3 times in one week as we were at UBC for basketball Nationals. The location was perfect, menu awesome, food on all 3 visits excellent. Service was great at each visit but one in particular was on a really busy day right after nationals when staff were really needing to hustle and they did. Our waiter that day was was Alden who was very friendly and personable and made sure we were all taken care of even with the mad rush and shortage of staff. Will most definitely continue to visit when we are at UBC Definitely will recommend read more

The prices are great on happy hour. The lines are really long but makes sense as a campus bar. I enjoy the drinks and food but the service is not great. All the times I've been here the waiters have been extremely slow, it takes a really long time for food and even simple drinks like a beer to come out. It also takes forever to flag a waiter down to take another drink order or even ask for your bill. read more

Browns Crafthouse UBC - Nachos - Bars Near Me - Vancouver, British Columbia

This place is so cute ! The atmosphere is cozy and the food is really good. My server Audrey recommended a cocktail that was out of this world! It made my night. Can't wait to come back! read more

Awesome atmosphere especially for catching up with a friend over some food. Our hostess Ronnie was very welcoming and friendly which made the experience all the better. Highly recommend read more

I have visited Brown's UBC for lunch and supper. The service is good, wait staff friendly and engaging. The space, especially the patio is open and inviting w/o too much noise. It's easy to have a conversation. The food arrives relatively quickly and there is quite a variety, the portions are reasonable and the food is tasty with many healthy options. read more

Overpriced, the chain famous drink used to be $6 on happy hour and 7 normally, a year later it's $8.00 on happy hour and the regular price is $8.75. Food is decent, ambience is nice read more

Amazing service! And the happy hour food is DELICIOUS! 10/10 recommend! Very friendly staff and smokin hot bartender

Good food. Been here for lunch. Long lineups for dinner now that the university is open. Typical pub food. read more

Browns Crafthouse UBC - Bars Near Me - Vancouver, British Columbia

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Honestly a good place on campus that I usually enjoy but had a pretty bad experience just now. My friend and I came in during happy hour and we both ordered Nachos and I ordered a coke. The server, named Will I believe (Tattoos and bald), grabbed my coke right away (we sat next to the outside bar so it was one step away) and then put in the order. We received our order but from girl and we ate our food. Right as my friend is close to finishing her plate Will comes over and asks us if we want the bill, we say sure and he hands us the bill. This is where the big issue comes into play, Will was extremely overbearing while we paid, looking at what my friend put down for a tip and what she was doing on the machine. After she paid, he slowly took out the receipt, and read it before putting it down. He then handed me the machine, did not put down a tip because I felt weird about that plus the fact we only saw him twice AND I didn't want to AND nobody is entitled to a tip. Mind you I'm a local born and raised and I know labour laws (servers get paid minimum wage and restaurants can't take BOH tips out of their money if it means they'll make less than minimum wage - Why servers think people don't know this is beyond me). Will then again takes the machine and waits for the receipt to come out. Mind you I also said I don't need the receipt and it said APPROVED boldly on the machine. Once the receipt comes out he says "oh wow" and I asked if something went wrong and he replied "no you just didn't tip" and then goes on to say "was there something wrong with the food" and I replied no. At this point I'm extremely uncomfortable because that is so insanely rude to say as well as I would never say that to someone if I was him. He then walks off mad and we leave. Honestly making that comment proves why that didn't and doesn't deserve a tip. If he had just asked if the food was alright I wouldn't mind but the tone in which he said "oh wow, you didn't tip" came off extremely aggressive. I see that many people have been having issues with this and would probably steer clear of the location until they can fix it up. Besides the tip issue I felt that he was really overbearing throughout the entire time, just looking. Not sure when or if I'll come back here. read more

I have had some okay meals before at Browns Crafthouse UBC but today (June 22) was a low point. Usually, I have the Tuna Aburi Poke for lunch but I have noticed the amount of tuna, and other ingredients, etc, has been decreasing with time. My Aburi Poke today was basically green lettuce with a miniscule amount of tuna and other ingredients for the price of $25. I will be looking for other alternatives now for myself and the guests I usually bring. read more