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    Brown's Carpet Service

    3.7 (3 reviews)

    Services - Brown's Carpet Service

    Carpet cleaning

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    16 years ago

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    NOVA Steamers - NOVA STEAMERS  Removes99% of germs/dirt.  Www.gainesvillesteamcleaning.com

    NOVA Steamers

    (71 reviews)

    Simply fantastic. Today was the 3rd time we used NOVA Steamers for carpet cleaning and they went…read moreabove and beyond. Not only did they treat pesky pet stains, they also managed to remove a stubborn coffee stain from one of our carpeted stairs. They were super clean, thorough, and fast - also they covered our door with a special drape so that they could use their hosing without leaving our door fully open and protected our hardwood flooring before starting the job. I highly recommend them.

    Update: Actually you never said not to sleep on the mattress for 24-hours, what you said wasthe…read morenext day it would be good to go. So I slept on my couch that night and didn't actually put back my sheets until the following night. So yeah I didn't "sleep" on the mattress until well after 24-hours just because it was soaking wet when y'all left the first time. And I would also say that when I contacted you that I informed you about possible urine smells and stains either on my carpet or my mattress from my dog. It wasn't until you all returned that you then decided to use the UV light which you should have done the first time y'all came out to pin point the areas. So besides the stairs and the mattress you had to redo my room still smells and stains still remain on my carpet. And you also commented that my carpet is old as if I asked and didn't know that myself. So yeah you came back and "cleaned" the mattress but besides that nothing else was done correctly.

    Stanley Steemer - Before

    Stanley Steemer

    (11 reviews)

    I made an appointment to have our kitchen tile floor cleaned. I'm pretty sure it's never been…read more"properly" cleaned - regular mopping just doesn't provide that deep down clean that a kitchen floor requires. The online appointment process was very easy to use. I found the price to be extremely reasonable. The update emails and texts kept me informed of the process and the Stanley cleaner arrived exactly when he said he would. I will say - when I made the appointment I was given an appointment window of 9am - 5pm, which made it difficult to plan my day (thus the 4-star rating). But everything else about the process was great and I was very pleased with the outcome. I would definitely use them again.

    Very disappointed. Spent several hundred dollars to have carpets, two area rugs and several pieces…read moreof furniture cleaned. Was serviced by the Winchester location. The technicians that came to my house were Ryan and Austin. There were several issues with the actual work - 1) Despite me having confirmed when I scheduled the service that they would move furniture (I was told they would move everything except beds with headboards and dressers with mirrors attached), absolutely NOTHING was moved. 2) When they cleaned the area rugs, they did not clean up any of the residual water that was left behind all around the edges of the rug on my hardwood floors. I had to clean it myself after they left. 3) They only spot-cleaned the upholstery, rather than cleaning the entire sofa because half of the sofa was still bone dry after they left - and because I watched one of them clean one of my sofas and he didn't do the whole thing. 4) They did not pull enough water out of the carpet in one of the bedrooms. It was left sopping wet, and took over two days to dry fully, leaving the room damp and humid. Aside from the service issues, one of the technicians made a terribly inappropriate comment which made me uncomfortable and then was asking me specific questions about things I may have in my house that were of no concern to him. I did complete the survey that was sent to indicate I was not happy with my service (it gave me a thumbs up or thumbs down option) and was contacted by Adam at the local office who wanted to "fix" it - but after a few phone calls back and forth, he was going to "talk to his partner" and get back to me, but has failed to do so. I would not recommend this service.

    Brown's Carpet Service - carpeting - Updated May 2026

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