I work for a large property management company in Winchester and surrounding areas and we are…read morealways happy with the services Serenity provides. If you have the pleasure of meeting Keisha, she is their main operator/coordinator and she is beyond amazing with carpets, cleaning and customers.

We found Serenity Cleaning Solutions on Craigslist and had them come out and clean our microfiber…read morethree-seater couch. Kerry arrive on-time and was warm and pleasant and cordial. He explained to us what he would do, and worked feverishly to complete the task. He even helped us move the couch into the house from the basement where it was being stored. He also gave us a free sample of his spot cleaning product to upkeep the cleanliness. We were pleased with his above and beyond approach to service and his great personality. His pricing for cleaning the couch was $85, while Chem Dry wanted $125+. You can't beat an affordable service, and great customer service. We highly recommend and will be calling Kerry for future work.

Our carpets have NEVER been cleaner. Whatever their products…read moreare they are the bomb!! Neat, clean and on time. Profesional, quick and knew what he was doing. Highly recomend! I'm glad I swithed carpet companies and it was a hard decision. Turned into the absolutely right decision. Fixed two spots in my carpet.

We have been using them since we moved here in 2004 and they do an awesome job each time. Recently…read morewe had them out to stretch out of main room rug as well as do a complete cleaning of it since we have 2 new indoor cats. They were able to straighten out the bumps and even fixed a few issues that were done during the initial carpet installation. That is going the extra mile. They were up front about everything and did an awesome job. Definitely an awesome company and will continue to use them and recommend them to anyone.

Simply fantastic. Today was the 3rd time we used NOVA Steamers for carpet cleaning and they went…read moreabove and beyond. Not only did they treat pesky pet stains, they also managed to remove a stubborn coffee stain from one of our carpeted stairs. They were super clean, thorough, and fast - also they covered our door with a special drape so that they could use their hosing without leaving our door fully open and protected our hardwood flooring before starting the job. I highly recommend them.

Update: Actually you never said not to sleep on the mattress for 24-hours, what you said wasthe…read morenext day it would be good to go. So I slept on my couch that night and didn't actually put back my sheets until the following night. So yeah I didn't "sleep" on the mattress until well after 24-hours just because it was soaking wet when y'all left the first time. And I would also say that when I contacted you that I informed you about possible urine smells and stains either on my carpet or my mattress from my dog. It wasn't until you all returned that you then decided to use the UV light which you should have done the first time y'all came out to pin point the areas. So besides the stairs and the mattress you had to redo my room still smells and stains still remain on my carpet. And you also commented that my carpet is old as if I asked and didn't know that myself. So yeah you came back and "cleaned" the mattress but besides that nothing else was done correctly.

What a refreshing concept: a company that under promises and over delivers! From the initial…read morecontact to the result; this process couldn't have gone any smoother and we couldn't be any happier with the outcome! I asked for bids from approx. 15 companies and Stainbusters was in the middle in terms of price; however, what stands out is their customer service and professionalism. They were very responsive to my initial inquiry and were able to accommodate our request to arrive 15 minutes earlier than they originally wanted to come out. In addition to the great job they did in cleaning our carpet, what separates Stainbusters is their attention to detail and the little extras they did. For example, they used a dark light to first see if there were any hidden animal stains (we have 2 dogs). Also, they made sure to raise our furniture while the carpet dried. If that wasn't enough, they cleaned our 3 downstairs area rugs for no additional charge! We will definitely be using Stainbusters again!

Super great communication, good pricing, great job cleaning, and Andrew is one of the nicest, most…read morehelpful people I've ever worked with. He thoroughly explained what he was doing and why, and he went above and beyond in helping with issues beyond the scope of what I'd expect when paying for a basic cleaning. Highly recommend!

Daniel came to my rescue once again!…read more In the process of selling one of my properties, the carpet cleaner that was originally called left because they didn't have enough cleaning supplies (instantly fired). So I reached out to Daniel and he showed up day before open house and did a wonderful job at a great price. The carpet had bad stains from my former tenant, but Daniel got it out with ease and it smells so much better! I will forever call Daniel when our carpet and upholstery are in need of service!

Daniel immediately responded to my request for a quote! Our furniture was terrible. We recently…read moremade the no more dogs on the furniture rule and seriously considered purchasing new furniture due to the stains. I wanted to at least try to see if we could have it cleaned and found Go2Steam on Yelp. Great reviews, and well deserved it seems. Daniel was able to do a phenomenal job. Quick, professional, and responsive. I will definitely be using Go2Steam again!

We hired Bessie to shampoo our carpets, and we couldn't be happier. They responded quicky, arrived…read moreas scheduled, and did a superb job. The carpets look brand new.

From the owner: Specializes in all your cleaning needs. I offer unique cleaning plans for every customer. I allow…read morethem to design their cleaning plan according to their needs.

Extremely disappointed with the 'deep clean' service I received. Despite paying a premium, I had to…read morespend my own evening re-cleaning the entire place. The floors were not mopped properly (streaks and dirt left behind) and surfaces throughout the house were still visibly dusty. A deep clean should imply attention to detail, but this felt like a rushed, surface-level wipe-down at best. Save your money and look elsewhere.

Great job on our carpets and despite some mix up on times- Gilma and her team…read moreMore than made up for it! We were so impressed we decided to also do the cleaning service. Can't wait for our deep clean and it really helps us with our hectic schedules! Thank you !!!

I made an appointment to have our kitchen tile floor cleaned. I'm pretty sure it's never been…read more"properly" cleaned - regular mopping just doesn't provide that deep down clean that a kitchen floor requires. The online appointment process was very easy to use. I found the price to be extremely reasonable. The update emails and texts kept me informed of the process and the Stanley cleaner arrived exactly when he said he would. I will say - when I made the appointment I was given an appointment window of 9am - 5pm, which made it difficult to plan my day (thus the 4-star rating). But everything else about the process was great and I was very pleased with the outcome. I would definitely use them again.

Very disappointed. Spent several hundred dollars to have carpets, two area rugs and several pieces…read moreof furniture cleaned. Was serviced by the Winchester location. The technicians that came to my house were Ryan and Austin. There were several issues with the actual work - 1) Despite me having confirmed when I scheduled the service that they would move furniture (I was told they would move everything except beds with headboards and dressers with mirrors attached), absolutely NOTHING was moved. 2) When they cleaned the area rugs, they did not clean up any of the residual water that was left behind all around the edges of the rug on my hardwood floors. I had to clean it myself after they left. 3) They only spot-cleaned the upholstery, rather than cleaning the entire sofa because half of the sofa was still bone dry after they left - and because I watched one of them clean one of my sofas and he didn't do the whole thing. 4) They did not pull enough water out of the carpet in one of the bedrooms. It was left sopping wet, and took over two days to dry fully, leaving the room damp and humid. Aside from the service issues, one of the technicians made a terribly inappropriate comment which made me uncomfortable and then was asking me specific questions about things I may have in my house that were of no concern to him. I did complete the survey that was sent to indicate I was not happy with my service (it gave me a thumbs up or thumbs down option) and was contacted by Adam at the local office who wanted to "fix" it - but after a few phone calls back and forth, he was going to "talk to his partner" and get back to me, but has failed to do so. I would not recommend this service.

They did a fantastic job on a large and very cherished Persian rug. I'm so happy - just amazed at…read morethe difference. I highly recommend them!

Fast service. Reasonably priced. My Persian rugs were cleaned + dried w/ care, as they will be in…read morelong term storage for about 2 years. Absolutely recommend this place!

We used Jag to put new flooring in our kitchen and bathrooms and carpet on our porch, they were…read morefriendly, efficient and good value.