Professional, prompt work, very, very happy with the quality. This is the best flooring company we've ever dealt with.

I went into the shop in September and choose a replacement carpet for my basement apartment. Had to wait weeks to get an appointment to measure; I cancelled a five-night vacation to accommodate their earliest availability. On the scheduled day, they phoned to cancel because their measuring person had an emergency. I understand emergencies, but no apology. They came, measured the next week. (I'll add here the measuring person told me liquid Kilz could be applied to the concrete floor where my daughter's cat urinated on the old carpet and they could immediately lay new carpet. Kilz recommends waiting 72 hours so how did I misunderstand so badly?) Waited nearly another week to get a written estimate. I went into the shop the next day, October 29 to sign the contract and give a deposit. Was told the carpet couldn't get installed until December, and not an exact date given, but about twelve weeks start to finish. Three months to wait is too long. On October 29 I went to Home Depot. My installers just left. Twelve days start to finish and about $100 less. They came early, did a great job, very respectful to me and my property. Before I committed to working with Home Depot, I went into another small flooring shop in town and was told about two weeks start to finish--three weeks at most. The Floor Shop staff were helpful and they have a great selection, but three months is too long to wait for simple installation of a common product. read more

The floor shop did a great job on the vinyl kitchen, utility and bath floors. Good workmanship, neast and cleaned everything up. However the hardwood floors were avgefferent story. They subcontracted it out to another crew and the work was sub par at best. The colors dont match from one room to another. Vvery dissapointed. read more

The employees of this company will deceive you just to get you to sign a contract with them. They set unrealistic expectations, will not follow through, and then will lie about never setting the expectations when approached by the customer. They make zero effort to resolve a customers issue and will put blame on the customer for their own problems. Customer service is terrible and the associates (specifically Cindy) are rude. The only positive is they did give the deposit back after 2 months of being deceived and lied to. The worst part is the owners support the lies and rudeness of the employees and will probably comment on this denying everything. Only hope is to help other customers from making the same mistake we did. read more

They have absolutely no respect for their customer's time. For example, using samples from their showroom, we spent considerable time coming up with the look we wanted in our bathroom. After driving back to the store to order the product, I was told one of our selections was no longer available. If it wasn't available for purchase, it should have never been in the showroom. And, if this is a possibility, the sales person should have verified availability prior to sending us home with the sample. I will spare you the details of what I was told about anticipated delays over Christmas. The final straw in my opinion is the pickup hours. You can make your purchase and pay 100% up front for your order anytime M-F from 9am-5pm and Saturday from 9am-2pm. BUT, once your order is delivered to the store, you can only pick it up with 24 hours notice between the hours of 10am-3pm. So, if you have plenty of time on your hands, can make multiple trips to finally find a product is not only in their showroom but is available for purchase and you have the flexibility of making your schedule fit into their self serving pickup schedule to pick up your purchase, then this is the place for you. read more

The Floor Shop of Winchester was a pleasure to deal with. First of all, they have a nice selection of carpet to meet various budgets and needs. We purchased a beautiful wool carpet for the living room and a nylon runner for the stairs. We are very pleased with both choices. I found the entire staff - sales, installation and management - to be very helpful and accommodating. The runner for our stairs was just completed and it looks beautiful! We don't have much carpet in the home, so it is just that much more important to choose something special that you like and know that it will be installed perfectly. read more

We had NO issues with this company. Glad I didn't read reviews beforehand. Everyone we had contact with was helpful and professional. We had about 2400 sq.ft of LVP installed and they did a beautiful job. They accommodated our time constraints and showed up when they said they would. We would definitely hire them again read more

Came on the scheduled day, on time, beautiful installation and cleaned up the construction mess. Polite, too!

I am providing a review for the Winchester VA store for service performed on April 1, 2024. We asked for a quote for carpet removal and LVP installation in three bedrooms to match the rest of the house. We received a quote promptly - which we felt was a reasonable price (it was on par with others we received) - and they had materials on hand. They were able to meet our tight schedule requirements. The installation crew was prompt, courteous and respectful. They were all business and cleaned up when the job was finished. Based upon MY experience - I would recommend and use them again for future needs. read more

Don't expect them to show up even if you make an appointment. Soonest one I could get was over a week in advance and they didn't show. I contacted them and was advised that they were no longer available that day. read more

Pros: We think Mandy (Sales) is the best. Tony (Foreman) was very responsive and helpful. Installers did a great job! Cons: The guys who tore out carpet and vinyl did not speak English. There were some issues and not being able to communicate or get answers was frustrating and scary for my mom. They did not do a final clean up, which I think should be a standard for that type of work. read more

I chose The Floor Shop to fix a large scratch on my hardwood floor and refinish the grout on my kitchen tile floor. I was very pleased with the results of both jobs. The men that Greg sent were prompt, friendly and polite, and I felt the price was very reasonable. I would certainly use them again. Kathryn Ervin read more

When we decided to build our forever home, we partnered with the Floor Shop for our flooring and tile needs. As you can imagine, picking out hardwood, carpet, area rugs, tile flooring, shower tile, and backsplashes was quite a daunting task. However, working with Dee Dee and Greg at the Floor Shop couldn't have been easier. Dee Dee provided excellent advice and was very patient with us as we went back and forth picking out materials. However, once that was done, that's when Greg stepped in. We had a very specific vision for the tile work in the bathrooms, laundry rooms, and kitchen and Greg was quick to intervene and laid out the tile placement so the plumbers knew exactly where to place the shower faucets, shower heads etc. This was one of the many extra steps Greg and Dee Dee took to make sure we were 100% satisfied. Attached are some photos of the excellent work the team at the Floor Shop did at our house. We are now in the process of finishing our basement and of course we turned to the Floor Shop for that project. Dee Dee and Greg once again gave us excellent advice and we look forward to seeing the result of that project. For me it is important to recognize those who go above and beyond and the team at the Floor Shop does that on a regular basis. If you have a small or large project, I highly recommend you head to the Floor Shop and let them know what you are looking for. I know they will take care of you just like they've taken care of us and the many friends and family who have also partnered with the Floor Shop. Jeff and Sherry S. read more

The Floor Shop did my hardwood floors and it looked like they only put the Min Wax (that you can buy from Lowes) on my floor and forgot to put a protector on it such as polyurethane or whatever. I have scratches on my living room and dining room floors from just a simple little vac and just some of my furniture moving. They were overpriced and did a "half way" job. My Contractor (Woodland Construction) had set up an appointment for them to come to the home and inspect their work and no one showed up; no call or anything. I would never recommend these guys.!! They also did my tile in the bathroom which I thought looked nice until it is already starting to crack in my big shower on the wall!!!! PLEASE DO NOT USE THESE GUYS!!! NEVER IN MY LIFE HAD I HAD SUCH TERRIBLE SERVICE! cc: Grubbs house read more

I called to find out if something was in stock and get a price. I was talked down to and treated rudely by the woman who answered the phone. I won't be using this company just solely based on that. They need to find someone who will better represent their company to talk to customers. read more

We had our new floors installed by this company. Let me first and foremost tell everyone that they are about as professional as you can get!! Unbelievably great customer service and extremely professional. The floors they installed are beautiful and they helped us through every step from choosing flooring to setting up install. I would recommend them to anyone that is wanting to beautify their house with any of the flooring they sell. read more

The Floor shop goes above and beyond to get it done:) Dana is a well oiled machine keeping everything going and us updated:) Gary that installed our kitchen, laundry room and pantry floor is meticulous and takes great pride in his work. He and his helper James, did a simply BEAUTIFUL job!!!:) Greg and Dee Dee worked hard with our budget to get us a beautiful floor for our money:) They are a great business and I would HIGHLY recommend them for all your flooring needs:) Gary does run a bit late in the mornings, but that is ok, because his work ethic and calm attitude are worth it!!! This is a 5 star business!!!!!:) read more

My wife and I visited the floor shop to select wood flooring to replace the carpet in our house. The staff was extremely helpful and made some recommendation's base on what we were looking for. After our selection the owner came to our house and measured the rooms to be floored. A couple of days later we received the estimate that included removing the old carpet and hauling away, cleaning the sub-floor, and installing the new hardwood flooring with molding. We scheduled the work and the floor shop began the work as planed. The entire experience was friendly and professional, the work was completed on time and no surprises with the price. The floor shop did an excellent job from start to finish, my wife and I are impressed with the results of their work and love our new floor. All I can say is Thanks Floor Shop. read more

I spoke to one of the owners on a Wednesday, needed to have a carpet tucked on the ends. He told me that he would have one of his men to the jobsite at 8:30 on Friday. No one showed. When I called them the lady that answered the telephone said that I was not on the schedule. She spoke with the owner and he straight up lied and said that he told me he never said that anyone would be there. My advice to you is, unless you want your time wasted. I wouldn't call them read more