Flooring America Winchester could improve by honoring public statements about the quality of their products and services and vows to make things right. They don't tell you that they will delay returning calls about warranty concerns for two weeks, be nice to your face when you go in to talk with them and schedule the warranty work. The "contractor" showed up, barely spoke to us, and then gave us an Estimate for over $600 to replace the waterproof flooring that wasn't waterproof. Not to mention...the contractors took all the extra flooring when they did the original installation, so of course we have to pay them for the extra box when we only need a few pieces. They sent us an email later to tell us that the floor was damaged by dog pee so it won't be covered by the warranty. We asked for the insurance company number for the warranty and the insurance company will not accept a direct claim from a consumer. An over $6k investment in my home is now ruined in less than a year by misrepresentations (i.e. pet proof and waterproof) faulty installation, refusal to honor warranty, and customer grief instead of customer service. We wish we had done this ourselves...less headache. read more

Sadly, this was the worst contractor service I have ever experienced. The most difficult part of this experience is how much money I spent to end up with floors that were installed improperly. The product choices they have are okay, but they should have glued the floors in place rather than nailing them. So now these are the only floors in the house that make creaking noises when you walk on them. The rest of our main floor, which is all wood flooring, was installed by the builder and does not have a single creak, as they glued it down. Flooring America installers did come back and fix the entrance to one of the rooms to even it up where they had not made it flush with the other floor, and to fix the creak there once I showed them that issue. Now that entrance is the only part of the flooring they installed that does not creak, and that is because they fixed that part by building it up with glue (figure that). Additionally, when they asked about the install and I told them the situation, they tried to make the excuse that they could not find the exact matching flooring to my pre-existing flooring. However, as I told them, that makes no sense because their flooring is the same width and thickness, so it installed flush everywhere in the two rooms they installed it in except for a couple inches of the entrance of the one room, AND I never complained about the floor not being an exact match. In fact, they advised me on which wood flooring sizes would work with my pre-existing, came out and measured, and told me the flooring should match up as it was the same size! When it was all said and done, when one of the reps asked me how everything went, I told her, and shockingly she literally said to me that all I have done is complain! She even raised her voice at me. I never asked for a discount or a refund, so I found that completely uncalled for, particularly considering how much I paid for this project. All I can say is if you ever purchase flooring from Flooring America in Winchester, you may want to consider getting someone else to install it. read more

They do have a nice selection of flooring but the price is completely out of line in my opinion. The people working in the store didn't seem to be bothered to get up and come over to help me with my search and questions. They just told me from comfort behind the counter. I understand with ' the situation' people are leery but they could get six feet away so they know what you are looking at. read more

We had a water heater flood take out our entire townhouse 1st floor, including the stairs to the living area. The job that Abe and his people did turned out beautifully! Abe is fantastic to work with. He answered all my questions, brought multiple samples, was great with my family (even the crazy dog). He truly understood what I needed the products to do and what I was looking for in overall style. Most important, he worked with the insurance company so I didn't have to deal with them too much. I was a little nervous about that but I came to trust him completely. The crew that actually laid the floor did a very good job and cleaned up completely afterward. I have had other jobs done and often the mess left is a pain. Not so with these folks. I really appreciated that. I am so impressed that I have already asked Abe to do the stairway to our 3rd level and, he doesn't know yet, but am going to as about an area of our kitchen/dining-room next! THANKS, Abe and the whole crew at Flooring America! read more

So pleased with the work that Flooring America Winchester did for us! From the start, Chris was SO helpful. He went through all the options for carpeting and flooring that we were interested in and answered our zillion questions until we made our selections. Abe graciously walked us through the process, set up delivery and installation, which occurred right on time. The flooring looks great. The carpeting is gorgeous. We were thrilled with the process--and mostly with the results!! read more

Very pleased with this company. I needed to replace a portion of a wooden floor which had been damaged by water. They addressed the issue without trying to oversell me or make it sound worse than it was. They secured the replacement wood and took their time removing the damaged wood, refinishing the concrete floor, and adjusting the new pieces to make the repair as invisible as possible. Excellent work. read more

January 12th 2021 install. Tile and carpet the whole house. When I walked in to check out the job two days later the house was freezing cold due to the window being open in the kitchen. My first thought in looking at the kitchen floor was that an animal had entered through the open window and relieved himself. Upon inspection, some of the tiles looked yellow versus the Shaw Floorte white I selected. In the installers rush to do the job quick they placed the yellow ones in the middle of the floor. (I can tell by the lack of attention to detail that they rushed). I contacted the sales person and sent a picture. The salesperson advised that the tile colors can vary by run. I said that yellow is not good. The Shaw rep was to be in touch but no feedback on resolution since the January 12th 2021 install. read more

Zero service after the sale, even when they make the mistake. The installer forgot a trim piece by a door, leaving a valley to collect debris. After many, many emails with Abe, he agreed to provide trim if I picked up and installed myself (or paid $125). Fine. But, he gave me a WHITE trim piece, not anything close to my cherry floors. And, this was a pretty big job as I had kitchen, dining room, great room, and hallways all covered with LVP. Go elsewhwere. read more

Abe and team were great! Abe provided outstanding customer service and was in constant contact throughout our project. We had a tight timeline, and he delivered a completed project before our target date. Couldn't be happier with the results. He also shared details about tile installation and plumbing, for which I had no knowledge. He secured a plumber for me that came out same day and got us up and running again. Very grateful to have connected with Abe. read more

Abe, Caesar, and team are great! They were quick, yet thorough, and were always readily available to answer any questions. Abe was also great with flooring suggestions and navigating the insurance claims. It was great working with them and I will be a repeat customer for any other flooring needs that come up! read more

Excellent! Hands down. A great welcome to a new place. Superb service, great prices, and excellent product. Ask for Anita--she's wonderful. We will certainly return for any future flooring needs. read more

My husband and I were looking at different places around town for flooring. We were checking out our options and pricing. We do not like to buy things from Lowe's and Home Depot and prefer to go to stores that are knowledegable about their products. We went into this store and because we are young the gentleman working basically told us that we couldn't afford anything in his store and we would be better off at Lowe's or Home Depot. We never once mentioned a pricing point, we just wanted to get information about the flooring that he carried. It was like pulling teeth to get him to give us information. It goes to show that customer service really does make a difference-- a store could be way overpriced, but if the people who work there are kind and helpful, I don't mind paying extra money to support their business. This guy was just plain rude. read more

This was the first time I have been in this store, and the last. It seems like Marilee reviewed the same way I was going to. Same situation as my husband and I. The man directed us in the $1 square foot section. We thought that was extremely rude because we are looking to do our son's room and going to sink some money into nice carpeting for him. Never even asked if we needed help before we left. Barely even greeted. Even if this place was giving away carpet for free I would walk the other way. I doubt anyone of importance ever reads these reviews but it seems like they only like older people. read more

Ron and Roggie worked hard to match tile I already had and their pricing is competitive. Nice showroom selection. Very pleased!