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    Brown Dermatology

    3.2 (13 reviews)
    Closed 8:00 am - 4:30 pm
    Updated 3 weeks ago

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    APDerm - Dermatology Professionals - Entrance to offices on lower level, straight across from back entrance to building

    APDerm - Dermatology Professionals

    (28 reviews)

    I was referred to this practice by my GP who had a particular physician in mind but knew they would…read morehave a full schedule and to not expect an appointment with that physician. The first open appointment was with a PA which I was given. The office is accessed from the back of the building on the lower level. There is plenty of parking in this area. Once in the back door, the office is straight ahead. The staff all seem very busy. The were pleasant enough but also not chatty. Slide open the window, take my information, told to wait. Window closes. Pretty standard. I was the only one in the waiting area so I wandered around a looked at some of the information they had available on skin care treatments offered. Almost spa-like services. The reception/waiting area is very bare bones with no windows and hard seats. It took several minutes to be called back where I was placed in an exam room. The tech who brought me to the exam room verified why I was being seen. I expressed my concerns. She seemed very pleasant and left. I waited in that room quite a while. I could hear someone coming and going in the hall so one provider must have been going from room to room. When it was my turn the PA arrived with the tech. He greeted me, verified why I was there and then began speaking to the tech like I wasn't in the room. He sat on a stool, took out a magnifying glass and started looking over my face. Not at something I was there for, just all over my face. While doing this he is rattling off technical words to the tech who was writing everything down as he said it. Apparently he believes I have rosacea. For which he did not offer to treat me. Weird. If you catch that early it's treatable. He wasn't even sure at first it is rosacea and after dictating to the tech for a while changed his diagnosis to 'just make down rosacea' but then no treatment plan was offered. Once done with that he stood up asked what skin care I used and offered a cream for a secondary issue I was there for. My primary issue is a concern for skin cancer. He completely ignored that. I pointed it out. He ignored it again. I pointed it out again. He side stepped. I insisted he address it and he described how 'sometimes' a condition will occur and then described to me a pre-cancerous condition that is exactly what I had described to him at the beginning. He didn't tell me he didn't think it was an issue or he thinks it's something else or address the spot on my face in any way at all. He just kept avoiding the discussion until I forced the issue. I felt so uncomfortable with the experience after a few days I called the office and spoke to someone about my concerns. They assured me the treatment was the usual method and they would speak to the PA and get back to me. They never called me back, but the PA called and left me a voice message saying if I didn't understand the treatment to call him back. I do understand the treatment. I just want to know what is being done to improve this practitioners ability to treat patients. To respect their concerns. To communicate better. He treated me like a bug under a microscope then tried to walk out of the room as soon as his examination was complete. He was literally backing toward the door as he tried to end the appointment before I had gotten answers. I never received a call back from the person I spoke with and at this point I have lost all confidence in this group. On top of that, my insurance denied the claim. Great.

    I have a long history of skin cancer, and saw Dr. Brooks Kimmis earlier this year for a semi-annual…read morewhole-body skin check. He was quietly professional, and appeared to provide a thorough examination. He biopsied one area, which was later confirmed as a squamous cell. I am also regularly seen at Dana-Farber Cancer Institute. My Nurse Practitioner there saw me only 60 days after my examination by Dr. Kimmis. She biopsied 3 additional and separate areas, all of which were confirmed as skin cancer - - 1 basal cell and 2 more squamous cell. Upon calling Dr. Kimmis to report this development and express my surprise and disappointment that he had not identified these additional cancers, his sole response was: "Thanks for telling me."

    Ellen H Frankel, MD - Our spa staff is very knowledgeable and experienced.

    Ellen H Frankel, MD

    (44 reviews)

    I had an appointment today and the staff was fantastic friendly and extremely informative.. they…read morereally made me feel comfortable about a condition I was extremely self conscious about... i cant say enough about this office.. my mother spoke highly of them for years and I understand why, i left there with some confidence back.. gratefully i was there for something solely cosmetic but i have full faith and confidence in all even more serious conditions... to all the staff and dr. Frankel thank you so much ill see you soon... I would like to add to this as i went back for a second visit.. i walked in and got to the front desk, the gentleman says, hello mr. Petrarca you are all set have a seat. Wow!! An establishment where your not just a number he remembered my name?!?! I sat down for 2.5 minutes and was seen again impeccable treatment from all levels i also had some concerns about other things they took it upon theirselves to find me referral.. it says something when the doctor tells you im giving you advice as i would give my brother, those little things are not taught in med school... i would refer them to anyone and everyone a million out of a million i chose Dr. Frankel and staff!!! Thank you all again ill see you really soon Im set to go back tomorrow for a third appointment for a third treat and the results thus far are exceeding my expectations... slowly but surely I'm gaining confidence thanks to #teamfrankel i will be back with another update... New update! The progress is absolutely incredible!! I am almost back to where i need to be... my confidence is a 8/10 when i first walked in i was about a 1/10.. i have full faith in dr frankel and staff... on top of the procedure the office staff just make you feel like they have known you forever and i will continue to say it through out this thread... #teamfrankel #NODRISBETTER!! #confidence

    Been several times. Although some employees are nice most are very ghetto. The wait time is insane…read moreand it is a chop shop. No one explains everything entirely as about 5 minutes into your appointment they're already out the door to their next one. I've waited up to 1 hour and 15 minutes to be seen. I've left with no explanation to biopsy results, copies I need, referrals, doctors orders, etc. I've been on hold for 15 minutes for someone to tell me, "I don't know, please hold" over and over again, for an answer to a very simple question. Scheduling people on your way out are rude. Doctors gossip about patients who carry certain coverage, yet have no problem taking a check for mediocre work. Overbooking, lack of explanation, and thoroughly dealing with patients will be your downfall. You are exploiting the poor and elderly. Shame on you. Seems you try and make as much money on unclear or unnecessary services as you can before you drop patients.

    Brown Dermatology - dermatology - Updated May 2026

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