IF YOU ARE A TEEN OR YOUNG ADULT WITH A HISTORY OF ACNE, DO NOT GO HERE.
I had an appointment to get a potential cortisone injection for my cystic acne. I waited 45 minutes in the examination room before I was seen by Paul Mallari. He did not apologize for the long wait and immediately seemed annoyed I was there at all. He said he wouldn't do the injection due complications from my fair skin, which was fine by me (the receptionist on the phone told me they would have to see me in person before they could confirm they would do the procedure). When I tried to ask follow up questions, I was met with cold and patronizing responses. He belittled and rolled his eyes at me for not knowing the exact mg dosage of a medication I just started (even after I offered to look it up in my CVS account), cut me off as I tried to give him information on my past treatments and their efficacy, and joked that I should go on accutane again because clearly I'd exhausted my other options. I wish I could provide a recording of our conversation, because his tone was so unbelievably disrespectful as I asked clarifying questions about my current breakout and the treatment plan he prescribed me.
I've had painful breakouts off and on since high school and have been on every acne treatment under the sun. I'm lucky to have clear skin most of the time, but I still suffer from occasional breakout spells that go away after treatment. For many folks like me, this is a sensitive topic that brings up a lot of emotion.
I left my appointment in tears because of the way Paul Mallari spoke to me. Ive been to numerous dermatologists and other doctors, and I've never experienced such a condescending, short, callous tone from a health care provider before, especially from an older man to a young adult woman. The young female assistants and receptionists are incredibly kind, and frankly, I feel sorry they have to work with him because if he talks to his PAYING patients that way, I can only begin to imagine how he treats junior staff.
The only other Google reviewer for this place had the same experience I just did, so I wish I'd taken more caution before scheduling my appointment. To protect your own mental health and wellbeing, I would suggest any of the numerous online and in person providers across the state of Rhode Island before I would EVER recommend setting foot in that office. read more