I would like for this to serve as a warning to others regarding this business. I purchased facials for my Granddaughter and myself through Groupon for Balencia Medspa. Both my Granddaughter and I are extremely busy and when we were finally able to settle on a mutually agreed upon time, we were super excited, unfortunately a snowstorm hit on the day of our scheduled appointment and Balencia Medspa communicated to us that they would be closed. Certainly understandable given the circumstances. When my Granddaughter and I were able to come up with another mutually agreeable time for our facials, I telephoned them to reschedule. I informed her that our coupons had now expired but she said it was perfectly fine. As we were booking the appointments, she suddenly said "oh, I''m sorry, we can't take your expired Groupon". Someone there was telling her that they wouldn't honor it. I have had Groupons expire before and I am fine with whatever the business says, but in this particular case, it's the business that canceled our appointments and our Groupons were not expired on that original date. I guess it's a sign, but I also think this is poor business practice, and for her to go from a very cheery "yes we can take your expired Groupon" to, "oh sorry, we can't honor it" in a matter of seconds speaks volumes of their complete lack of professionalism. Oh, did I mention that the Groupon expired on March 24, 2026 and I tried to reschedule with it on March 26, 2026. Two whole days!!! Of course we have to respect the decision of the business, but really!!! You are on Groupon because you are trying to increase business, or at least that's how I believe it works, and this is how you conduct business with potential future clientele. Oh well! Parking is horrible down in the area where they are located anyway. read more