The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

We are absolutely thrilled by the quality of work, the professionalism, effort and courtesy of the…read morestaff at Sweepnman Chimney! From the moment I met the estimator Stan, I could tell by his professionalism and willingness to answer any and all of our questions that we were hiring a winning team! Meghan and Natalie at the office were always courteous, timely and extremely helpful with all the scheduling, billing and questions we had. When it comes to workers.....well, I don't think you could ever get a better combination than Chris and Anthony. From start to finish, these guys were at it all day long. They were always friendly, courteous and willing to answer any questions we had. From the massive staging construction, the crown and brick removal, to the beautiful rebuild and complete waterproofing of our chimney...these guys were extremely efficient and worked very well together....it was impressive to say the least. The color matching of the new brick and mortar to our existing is incredible. The craftsmanship and quality of work is second to none! The cleanup was impeccable and we even got a beautiful report with construction pictures to keep for our files....you can't beat that! We will definitely be hiring Sweepnman again for any of our chimney needs.

Very expensive. 2 very young kids showed up to sweep my stove liner. Then one says that I should do…read morethe boiler flue as well. I considered it thinking he already looked at it. When he looked at it, he said "oh no, can't touch that". Meaning, he was ready to upsell me before he even looked at it. This company has nice shiny red trucks. Who do you think pays for them? Watch the upsell and get multiple quotes.

Mike and Bob came out to inspect a chimney for potential tenants (squirrel or maybe raccoon?). They…read morearrived promptly and were respectful, thorough and patient with me (I ask a lot of questions). After an in-depth exam from all angles, they found nothing in the chimney and added a chimney cap (with a lifetime warranty!) to avoid future problems. They were efficient and cleaned up when they finished the job. Highly recommend!

Mike is very knowledgeable and he did a great job fixing an installation problem that hearthworks,…read more no. Reading wouldn't even a address. I bought the fireplace insert from hearthworks and they arranged installation. It was a horrible experience. But it's fixed now thanks to mand m chimney. Thank you Mike.

Hired The Fireplace Guys to inspect two gas fireplaces at their price of $300 each. What was…read moreincluded was unclear, but Derek gave pushback when I asked for clarification. It was a red flag. Jason showed up over a month ago, and the glass in one shattered during the process. I've been calling in an effort to get a repair, and Derek answered a few weeks ago and was beyond rude. They have not answered calls since. It's been a while since I've encountered such an unpleasant and unprofessional business. I don't recommend The Fireplace Guys.

I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

I had two chimneys on my house repointed and crowns repaired on both. In addition, the cement…read moreportion of the chimney going through the attic had many hairline cracks. The two workers resurfaced the whole thing with half inch layer of mortar/bonding material(not sure of the actual name of the coating material). The crew arrived early as scheduled (approx. 8:30 a.m.). Both workers were professional and polite. They made sure we were happy with the work completed, ensuring that we didn't have any questions before they left. Kobe was very easy to work with and made sure the crew didn't miss anything that needed to be fixed. I initially called them on a Sunday and they came right out to do an inspection and provided me a quote right then and there. If I had to have any other work done, I wouldn't hesitate to call them again.

Absolutely do NOT recommend this company! Customer Beware! If I could give zero star, I would!…read moreShortly after chimney installation, the chimney fell down and damaged my neighbor's property. I already made full payment based on the agreement. However, I was told I needed to pay more money before they would address the issues. The manager was unprofessional, became difficult to communicate with. Because of the poor quality of the work, I hired an inspector who identified serious deficiencies in the installation and concluded that the workmanship did not meet industry standards. They also made fake BBB rating on its website. Stay away from this company for your home safety !

My old chimney needed a chimney cap - Eddie came out quickly and did an assessment. Despite winter…read moreinterruptions, he got work done as soon as there was a warmer day and got it done efficiently. Good cleanup and nice drone photos of the chimney from above. Professional and responsive. Would definitely hire again. Strongly recommend.

Quick and efficient service. It was easy to communicate and schedule with Eddie. We had our chimney…read morepower washed and sealed, and then the custom made chimney was installed.

Paul cleaned and walked me through using the three 90-year old chimneys in my newly-purchased old…read morehome. He is also a firefighter and knows a lot about fire safety. One of the chimneys he determined to be somewhat unsafe for a traditional fire (built by a previous owner, no draft), and so he suggested alternate uses -- such as for a pellet stove. We're going to have him help us with that install as well. I highly recommend him. Prices were fair and he is honest. Will be happily continuing to work with him moving forward!

Paul not only cleaned both chimneys, he also explained how to safely operate fireplace (I've never…read moreused it before). Highly recommended!

We hired them for an inspection. They gave us an estimate for $6,000-$9,000 for a new flue and…read morechimney cap, saying our flue was too cracked and damaged to use as per images from the scope camera. We got a second opinion and the other company stated our flue looked fine, we got some minor cracks patched and a new cap for under $1,500. It seems like Best Chimney Services may have just zoomed in on small cracks to make it seem like a worse problem. The only useful thing they did was give us a recommendation for where to get help with our gas fireplace. Wouldn't come back here for any chimney service.

I have been using Best Chimney for over 20 years and would not go with any other company. The…read morecustomer service, professionalism, talented staff, quality of work, in addition to the positive attitude and value for the services provided, is second to none in the Boston area. I have been very fortunate to have worked with Rich since 2003 and so happy to hear his voice every time I call with a service question or to schedule a service call. More recently I have had the extreme pleasure of having Mason be the lead on installing a stainless steel chimney liner for me and conduct a fire test for work recently completed. Even though there was a challenge with the size of the liner, due to my chimney being narrower in the middle, Mason was able to easily troubleshoot, find the correct size and have the installation completed shortly after the initial visit. Mason returned today to conduct a fire test to ensure everything was in working order and supplied the necessary paperwork for my property management company at our condo association to prove that my fireplace is in working order and safe to use. Mason's professionalism, leadership, critical thinking skills, positive/can-do attitude and easygoing manner were most impressive. I want to also commend the trainees that I met on both visits, Ron, Julio and Leo. All were models of customer service and professionalism and very happy to be with Best Chimney. It was obvious they were very pleased to be training under Mason and had a high level of respect for him. Best Chimney is doing something very right by having someone as capable as Mason and trainees as eager to learn as the three gentleman that I met during my service calls. Thank you!