I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Show up On time. Pilot replaced and cleaned up the burner. Very professional. They left the…read moreplace clean.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin

This review is two months overdue, and I apologize for not doing it sooner. My wife and I purchased…read moreSilestone countertops from The Granite Place in Wilmington, Massachusetts. Eduarda was our salesperson. She was patient and attentive to our needs and a great help in selecting the suitable stone for our new counters. However, the customer service continued after the sale; everyone we spoke to or dealt with until the job was complete was outstanding. But we want to give a special thanks to Robeson Aquino and Guilherme Silva for their fantastic installation of our counters. They were a pleasure to work with, never rushed, and took all necessary steps to ensure they completed the job to the highest standards. Thank you, Duarte and Kaeren.

The people there are so kind and my life was so much more better when I came there I really do…read morerecommend they make your entire house look spectacular

I booked my appointment online and I was given an estimate of $168 for chimney cleaning and…read moreinspection but when the technician came to the house looked at the job he said that the $168 price was just to vacuum the fireplace box. (See quote below..pretty clear) He said it would be $349 to actually clean the chimney. He called it a full cleaning. This company uses deceptive estimates and pricing! Bait and switch! Multiple websites names... Do not hire them!

What a ripoff. BASIC…read morecleaning was $399 per flu. Now, prior to me saying yes to this insane price, I did assume it would be an appropriate cleaning (top to bottom, camera, HEPA filters, etc.). Instead I got a 25 minute sweep with a power drill brush and a shop vac. That's it. I was too busy to complain and was absolutely shocked at the robbery here. GO ELSEWHERE!

Paul cleaned and walked me through using the three 90-year old chimneys in my newly-purchased old…read morehome. He is also a firefighter and knows a lot about fire safety. One of the chimneys he determined to be somewhat unsafe for a traditional fire (built by a previous owner, no draft), and so he suggested alternate uses -- such as for a pellet stove. We're going to have him help us with that install as well. I highly recommend him. Prices were fair and he is honest. Will be happily continuing to work with him moving forward!

Paul not only cleaned both chimneys, he also explained how to safely operate fireplace (I've never…read moreused it before). Highly recommended!

This company is the BEST! By far. Thank you very much to Ryan Lapinski and his group- and the…read moreentire company. We had our hot water tank go and a basement covered with water--- on a Saturday night.....We were pumping water and frantically calling companies. A couple of places answered our call but told us that the unit would need to be ordered and install would be 3-5 days. We were told that "no one has that tank in stock". Then we found New England Gas Systems and Ryan. We texted pictures of the tank and #'s to Ryan and within minutes he confirmed that they had the tank we needed- in stock....Ryan and his team arrived AT 8 AM SUNDAY MORNING to remove the old unit and replace the tank. The floor was literally still wet and they saved the day. Thank you very much Ryan & New England Gas Systems!!! -Kevin

Lost gas hit air furnace last Sunday afternoon. Called this company and a human being answered. I…read morewas told he would contact on call tech who would get back to me. Heard from tech and he was at house within the hour. Diagnosed problem and advised the part wouldn't be available on Sunday. The part was difficult to chase down as it had to be ordered. The tech kept us in the loop daily and the part arrived for early Wednesday morning replacement. This company was professional,reasonably priced and maintained contact. I highly recommend them.

We bought an antique house a few years ago, and have fires pretty much every night when it's cold…read moreoutside. A real fireplace was on my 'must' list when house hunting, and my husband indulges me and hauls wood in every night for a cozy blaze. We needed the chimney swept, but had never done this before, here or in previous homes which didn't have fireplaces. After a lot of review reading, we called Northeast Chimney Sweeps based on the positive reviews and the fact it's a local business, and couldn't be more pleased. Setting up the appointment was easy, Joe was on time, cleaned the chimney and chimney caps, even removing the damper to be thorough, and I learned a lot about chimneys in the process. They were professional, friendly and left the house cleaner than it was when they arrived. They use drop cloths to protect any furniture or rugs, but when he was done the drop cloths weren't even that dirty. I recommend them without hesitation and we'll be using them again in the future. Call them and clean up your chimney, I was amazed at how much creosote builds up if you're a heavy wood burner, and even if you only have the occasional fire, they'll let you know if the cleaning is needed or not. Better safe than sorry, chimney fires are no joke. Five stars.

Good people nice family own business. They know what they do when they know what they're talking…read moreabout. They were prompt efficient, and would recommend.