I've had bad experiences with a certain brow threading place here in Virginia Beach, so I was very hesitant to give it a shot. I'm very happy that I did though! I've been to Brow Art 23 two times now. Not the same person threaded my eyes brows but they both did a great job! The lady who did my brows yesterday was not much of a talker. Which I didn't mind. Told her I just wanted my brows to be cleaned up. It took her all like, 5 mins to do. She did an awesome job! They are EVEN and looking good. I am soo happy with my results. It does hurt but I think it's all worth it :) read more

Brow Art 23 - Brows on fleeeeek - Hair Removal Near Me - Virginia Beach, Virginia

Eyebrow Threadibg is $19. I concise please don't be in a rush and be prepared to wait!! I have never seen more than one threader working here at the same time. I believe they rotate days Truly wish more people working at onetime. I got my eyebrows threaded by Fatima... She did a phenomenal job.. was pleasant, professional and simply really good at her craft.. I do reccomend her. She works on Monday Wednesday Friday and Saturday. read more

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I haven't had my brows threaded since before Covid and decided that this was the day! I walked into brow art for the first time and didn't realize there was a computer check in system until after I sat down and saw someone check in before me..... I think my one suggestion would be to make this a little more obvious for newbies to the location. Other than that, it was quick, easy, and my brows looked so fresh! read more

**UPDATE*** 2 yrs after my first review of this place, I'm still loyal to NEELAM and her wonderful talent. She is always consistent and does my eyebrows beautifully. I live in Richmond and I don't care how bad my eyebrows get I'll always wait to go to VA beach just to get them done by Neelam. If that's not some serious loyalty and a testament to the skills of this woman, I don't know what is. For some reason they switched her hours around so she's not there as often as she used to, make sure to call ahead before you go! read more

Brow Art 23 - Hair Removal Near Me - Virginia Beach, Virginia

The lady was nice but she didn't do a good job. I've been to a lot of eyebrow threading places and this is the first one that made a mess. My eyebrows are too thin and uneven after going here -she ruined it. I wont be coming back here. I wanted to like this brow studio but they disappointed me. I dont recommend this place to anyone. I am just using my phone cam so you cant clearly see my eyebrows but you'll know what I am talkig about. read more

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To the lady who's doing the service yesterday at brow art Lynn Haven Mall. She needs more training! PLEASE!

I've always gone here for my brows and Fatima is MY GIRL, she will get the job done and perfect! She would never do you wrong. Real quick and easy, usually no wait time and the pain level is just like every threading honestly, it's something you get used to. read more

Brow Art 23 - Eyebrow threading - Hair Removal Near Me - Virginia Beach, Virginia

THE PLACE FOR THREADING IN VA BEACH. I've had both ladies work on me and both are wonderful! They do a thorough job and will even show you how to fill in your brows if you want. And you can't beat the price! Very inexpensive, but you will leave looking like you paid a lot more. Definitely recommend! read more

Brow Art 23 - PERFECT! - Hair Removal Near Me - Virginia Beach, Virginia

I live in Suffolk and always come here to see Fatima Maha. She's very fast and efficient. I'm never waiting more than 5 minutes to get my brows done and she always finishes my brows in less than 10min. She is well worth the drive from home! If you need your brows done ask for FATIMA! read more

I go to Neelam for my eyebrows and only her! She makes my brows a solid a 10/10 every single time I go there! She's very nice and she knows what she's doing. She has had experience from owning her own at home salon for over 8 years. I recommend her 100%!! Don't go to anyone else there, except Neelam! read more

Brow Art 23 - Eyebrows done by NEELAM! - Hair Removal Near Me - Virginia Beach, Virginia

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I really like this place. The lady there does a really good job with my brows and the wait is never long. Every time I go there's only one lady there but she's really quick and efficient. This was only my third time getting my eyebrows threaded and she was patient and helpful. She doesn't speak much but that doesn't bother me. I just care that my eyebrows are clean and even. read more

Brow Art 23 - Hair Removal Near Me - Virginia Beach, Virginia

Really cute place, glad theres a local place to go that isn't over crowded and takes walkins. The lady really knew what she was doing, good to see someone with a real nack for shaping brows. I will continue to go to this location. read more

My eyebrows don't look bad but this is the worst experience I've ever had getting my eyebrows done. I've gotten my eyebrows both threaded and waxed many many times and I've NEVER had it hurt this bad. The lady didn't even brush off the loose hair when she was done. Smelled like straight cigarette smoke and wasn't the most polite person. And she didn't give me a mirror (or even a second to look in the big mirror) before rushing me off to the payment counter. The whole experience was very rushed and there was only one customer waiting behind me, no one else in the whole place. After i left, my friend immediately pointed out that the lady had ripped off a piece of my skin! I'm not sure why she was even removing hair that far down either. Please do not go here read more

Brow Art 23 - Ripped part of my skin off! - Hair Removal Near Me - Virginia Beach, Virginia

Ask for Neelam. She is the world's best at threading your eyebrows. Clean, efficient, quick, perfectly shaped. Anyone else will disappoint you in comparison to her. read more

Brow Art 23 - Hair Removal Near Me - Virginia Beach, Virginia

To save you some time, this shop is located across from Champs and next to DTRL/Barnes and Noble. I made the mistake of thinking it was near Dillard's. Samah threaded my eyebrows and I think she did a thorough job. Literally "no hair left behind." I suggest that you don't wear contacts or makeup (that you would mind getting messed up) if you plan on getting your eyebrows threaded as you have to place your fingers over your eyelids. FYI $10 for eyebrow threading. My only complaint is that I didn't receive a warm welcome. I'm not expecting a red carpet or rice to be thrown, but it would be nice to feel welcomed. I felt like the other two employees just watched me as I walked in. Awkward. All in all, I definitely be back! read more

I only go when I know Neelam is there. Shes the best and takes care of you. Sweet, quick and makes my eyebrows look amazing. Very minimal discomfort. Another girl there did my eyebrows and it was so painful, so I make sure to call ahead for Neelam ONLY. read more

I'd give this place a 1 star. The person that works here isn't nice at all. She seems like she hates her job. She made me sit on the same seat where she did the 1st customer's brows. She never sanitized the chairs and doesn't wear gloves at all. read more

worst place ever! was extremely aggressive and when i corrected her just continued to rip my thick eyebrows to nothing! im so pissed!

I highly recommend Neelam; she's there Wednesday - Saturdays! $10 for eyebrow threading, and it took less than 5 minutes.

Wouldn't recommend this place at all, I've never experienced such bad customer service like this ever. I needed to get my eyebrows done, so I stopped by this place at the mall Sunday morning. It was empty so the lady was able to start threading immediately which was nice but that's all the positive thing I could say. So she started without washing her hands or using hand sanitizer which was so disgusting because her hands smelled like cigarettes for the whole time. Secondly, she didn't ask what I wanted for my brows and started threading immediately. I kept telling her to just to clean it up, she made it so angular for my face. So at this point I just accepted the fact that I've made a huge mistake and just wanted to get out of there. As I was finishing up tipping and signing the receipt, she increases her tip on the computer and prints the customer copy out for me. Like the service was awful already why would you also adjust your own tip. I'll never come back to this place or wouldn't recommend it to anyone. read more

I had my first ever eyebrow threading experience here a while ago. Thankfully Neelam was working when I arrived. She was THE. BEST. And I told everyone I knew how amazing threading is. Strangers were commenting on how great my eyebrows looked too! So surreal. The next 2 visits I had, Neelam wasnt working and someone else did my brows. The experience wasn't as good and my eyebrows didn't look as amazing. From then on, every time I walked past Brow Art 23 in the mall, I peeked inside to see if the magical threading unicorn fairy was there, but I didn't see her again for a while ... I was heartbroken as I sadly tweezed my eyebrows at home. This morning? NEELAM WAS THERE! And just as incredible and magical as I had remembered. And my eyebrows have never been happier. Brow Art 23 peeps - please give Neelam more hours. She's incredible. Y'all also might want to shadow her or ask her to do trainings or something because she. Is. Incredible. read more

Do not come here. I've been growing my eyebrows out for six months I told her they just needed to be cleaned up very little and what does she do takes off all of the hairs that have been growing and then tried to make me pay afterwards read more

I have my brows done in MN by the same chain and they always look great afterwards. I stopped by today hoping for a similar experience in the VA Beach location, and she absolutely BUTCHERED my brows. She literally shaved off almost half of one eyebrow and tried to blame the length of my hair. Absolutely no excuse!!! I had to spend almost $50 at sephora afterwards on brow products to try to now fake brows that she shaved off. So upset I almost cried. Thank God for makeup! read more

I have been coming to this location for a little over a year. I will only allow/ trust Ms. Neelam to do my eyebrows. Just from me observing over this timeframe I do not feel that she is properly recognized for her loyalty to the company and her clients. I have seen several people come and go. I am wondering why she has never been promoted to the manager position???? EVERYONE COMES TO HER! this new manager that you all have hired, the elderly lady cannot even do eyebrows good. I have heard plenty of customers complain about their service. It came to a point that if I do not see Ms. Neelam in the store I keep walking. This is probably a waste of time because it seems to be repeated event within your company. But I spend my money in the store and I am fed up with the things that I have noticed. You all need to promote Neelam, or find employees that are capable of actually doing the job. read more

Kamrun I love love love my eyebrows!!!! I was coming here for about 7 mos and my eyebrows were disappearing . I was told to allow my eyebrows to grow so that they can be formed correctly. I did but didn't see a change . Then I returned and Kamrun did my eyebrows for the last two visit and they are perfect and almost identical!! I still have to grow out some due to the poor threading before! Thank you Kamrun .., I love them ! read more

They did a horrible job! I've been growing out my eyebrows for months and going to the same girl who's been shaping them beautifully but unfortunately I am on travel and stopped by here. She ruined my eyebrows! Made them thin. Ugh save yourself and don't waste your money here. read more

My eyebrows that I have been growing out for a month are gone. I have barely any eyebrows left! I can't even fill them it right because they weren't shaped. I'm very upset. I hadn't been to Lynnhaven for awhile, so I didn't know Servanas had moved, but it will not make that mistake again, I will drive to MacAuthur Mall for Servanas. read more

Older lady is great. However this time it was a young one and I have never ever had such a painful experience. She didn't greet me she said my eyebrows were uneven and I even got a cut from the thread. Never going back. read more

I usually have a great experience here, but lately the lady who did my brows was very unprofessional. She was on the phone the whole time she was threading my eyebrows and then when I went to pay, said that their system was down and that I couldn't pay with card. I didn't have any cash on me so she told me to walk to the nearest ATM and withdraw cash (while still on the phone with her sister). When I returned, she took my money and said they didn't have any money left for change so I ended up leaving giving a bigger tip than she had serviced. read more

Neelum is truly remarkable with her hands. She fulfills any request I have for my eyebrows and does the job so painlessly and beautiful. I have naturally very thick eyebrows and she cleans them up so well. She is the only reason I go to this place. There is no one else who can compare to the amazing work she does. read more

I did my eyebrows here a few weeks ago and they did it really fast and when I check my eyebrows it was bleeding. I will never ever gonna come here anymore and I do not recommend this to anybody. read more

I just wanted to let you know, after visiting and receiving threading of my brow I noticed one was thinner than the other so I decided to return to see if she could fix it fortunately there was a different girl there I showed her problem she immediately said she could fix it and I would be happy. I must say what a pleasant and beautifully spoken young lady, her English and customer service was much better than the other lady on Friday. Who was on the phone constantly. Thank you Cameron for hospitality !!! read more

I normally have a great experience here. I usually see the older woman. Today, I walked in and a younger woman was sitting on the couch. Couldn't tell if she was a client or the brow artist. Turns out after she stared at me for a few seconds, she said "what do you want?" I told her my brows and she directed me to a chair. I've had my brows threaded for years. I'm used to the fast and smooth technique. Hold for the first half, relax for the second. Wrong. I held the whole time and her technique was choppy and painful. I could feel her tug at each hair. She also said, "do you not realize one brow is thicker than the other?" So how did she proceed....THINNING BOTH OF THEM. I pride myself on my thicker eyebrows and now I'll be filling them in until they grow out. Really not happy and won't be back to this location. There's a better spot at pembroke mall that's consistent. read more

Get your eyebrows hooked by Neelam! Last place messed me up by digging into my natural shape with a super high arch. Had me looking crazy and mad. Neelam understood and provided exactly what I wanted...a clean full natural look. read more

I just got my eyebrows done there, they did an awful job. My eyebrows are uneven she missed a ton of hairs & now they are super thin. Not only do they look bad, but the whole time I was getting them done another worker kept coming to look at my eyebrows & kept pointing out things that were wrong but did nothing to help. It was very unprofessional and I will not be going back nor will I refer anybody there. read more

Neelam is the nicest and the only one who can do my eyebrows the way I like. She follows your natural shape. I used to come frequently but she has not been here as much. I came in one time and the other lady told me that Neelam was on vacation. I spoke to her and found out now she is here mon-fri 4-9 pm and weekends full day (open to close). If I don't see her I can't get them done. read more

NEELAM does great work !!!! , but I walked in one day she wasnt available and a older lady neesam did my brows ook off more than half of the hair on both of my brows and trimmed them plus cut me ...it's been a month and they're still not completely grown in. Very disappointed!!! read more

Neelam is the absolute best and the only person in VA Beach that I allow to touch my eyebrows. She is also the only reason I am giving a 5 star review. My husband and I come here and get our eyebrows done by Neelam and she does a perfect job each and every time. She has taken the time to listen to me and what I wanted. My only critique would be for the other young lady working there Camrun. My husband went one day when Neelam was off and allowed her to do his brows and when he came home his arch was completely taken off. He now makes sure he only sees Neelam. Needless to say I 100% recommend Neelam and her only! read more

Please avoid at all cost!!! I usually go to a place in pembroke mall, but I was already at Lynnhaven and decided to stop here. I stood there waiting while she was talking about her husband to a random guy. When she finally greeted me she said, you should've made some noise, I didnt know you were there (after she had clearly looked right at me). So she directs me to her chair and takes my cellphone out of my hand. I was not looking at my cellphone or on it, so there was no point in her touching it or taking it out of my hand. At this point I am OVER IT. She threads my eyebrows and they look absolutely terrible. So bad that I had to wax the part underneath when I got home and tweeze way too many hairs. On top of all of that she kept humming in my ear and talking right over my face with her cigarette breath. DO NOT get your eyebrows done here. Horrible experience. read more

The only reason I gave this place 3 stars is because Nilam is great. However, I refuse to go to brow art 23 anymore and I highly encourage you not to if you care about customer service. Their HR manager basically told me that they are okay with having employees who are rude, unprofessional, and insult their customers. read more