The environment was welcoming and awesome customer service. Very cozy, already set up the…read moreappointment for next month Thank youuu

Everything went well! It was my first ever wax and Crystal made me feel incredibly comfortable. She…read morewalked me through everything that was going to happen and we talked and laughed about everything!

I've been coming here regularly for pedicures and gel removal only (gel-x isn't offered) for a…read morelittle over a year. Unfortunately, it feels like the service has declined lately. During recent visits, I've had to remind staff of missed steps, and my last two appointments were mishandled, either the second service was forgotten or not communicated properly. At my most recent visit, the same technician as last time seemed unaware of social cues. I was clearly reading a book and hoping for a quiet session, but she kept interrupting with questions, so I had to put it away. I also had to tell her multiple times that she was being too aggressive, despite me directly saying "this is uncomfortable and I am not enjoying this", she didn't adjust her approach. I'm now left with broken skin. Condescendingly when applying the polish she added a question "does this hurt." I don't think this tech is licensed. Meanwhile my second service was completed I had to remind the 'tech' to add the clear coat. When it came time to check out I noticed they added an unadvertised additional fee. Still giving them a 20% tip this was a stressful servicing. It may be time for a new fav salon.

Kyla is awesome! I'm from NJ but when I'm down here visiting family I plan to come see her…read more Kim is also HILARIOUS. Both are such a vibe

Alice was our nail tech. She did a manicure and pedicure for us and she was amazing. Very kind,…read moreprofessional and attentive. She asked questions along the way to ensure we got exactly what we came for. In addition to that, that staff here are extremely welcoming and friendly. Great atmosphere. I would highly recommend.

My wife wanted a manicure and pedicure for her birthday. I was going off of Yelp reviews and Yelp…read moreranked this as number 1. I read more reviews on both Google and Yelp which helped solidify my decision on booking here. We both received the deluxe manicure and pedicure. We had Grace and Lana as our technicians. They were wonderful. Definitely will come back.

I'm in love with this place ! Joyce did a really good job doing my shellac mani & pedi also offered…read moreme a 10 min foot massage for $10, which was great. Groupon special shellac with pedi $45 also regular mani & pedi is $30. This place will mos def be my go to nail spa. The only con about this place is that the lady answering the phone is a tad bit rude, but other than that this place is great !

This place has me all the way messed up i am a 18yo boy that wanted to take my mother out on a late…read moremothers day treat she has back problems so i wanted to treat her with a massage we get here one dude is walking out limping dont know what that was about to a lil bit later my mom heads to the back to get ready for her massage and them the lady comes back out so i can pay( originally my mom was going to get a massage and i was gonna get my nail done didn't get my nails done) now for some reason the chip on my cards doesn't work so after her putting my chip in she says tap phone pulls me in and grabs my ass made me super uncomfortable and i knew we should have left then and there after i pay i go to sign my receipt and i put a dollar tip the lady gose off tells me to put more and she said "add more specifically for me" and then got close and blew in my ear and she wouldn't let up until i gave her 10 tip i paid about 60 for one massage for like 30 mins when the list price is 50 the place is dirty it stinks and everything in looks like it can give you and infection

I have had waxes at multiple different places, but this is the only place I will go to now. I drive…read morehalf an hour to come here despite there being several wax places closer to my house, because this one is worth it! Kalisha makes everything super comfortable, as painless as possible, and pays great attention to detail making sure to take care of ingrown hairs etc. Appointments are easy to book and make changes to on square up, with fast confirmation. The studio is clean and comfortable. 10/10 wax experience!

Overall Great experience! Don't let the little room or odd location fool you. Everything came out…read moresmooth and flawless for my waxing session. Kalisha was welcoming, warm broke everything down if I had questions. Made me overall comfortable during the whole process. Definitely coming here again!

During my last visit, they were located in the Aragona Village shopping area but were in…read morepreparation to relocate. There is a location within Lynnhaven Mall if you're closer to that location. The ladies who work here are polite, yet very reserved. Not a lot of chit chat going on. They do acknowledge you as a returning customer and try to get to know you and what services you gravitate towards. Communication is imperative if you don't want your brows done they want them. Speak up before she begins and tell them what look you're trying to achieve. On the weekends, it can be busier. I've always walked in but if you are having multiple areas threaded, you should discuss an appointment to avoid waiting. Without an appointment, you kinda just sit and wait and try to figure out who's next based on when someone arrived. There are males that come here and receive threading services. So if you're looking to get rid of or accentuate your unibrow, they can help with that. If you're new, ask for a punch card and bring it with you on your visits. After a few visits you can redeem for a free brow threading. Cash, credit card and contactless pay are supported here. I'm unsure if there is a restroom open to customers, I've never been there that long that I needed it. I would return here for threading services.

The lady literally ruined my eyebrows! She made them so thin and try to shape them, they don't even…read morelook the same! I'm not even picky. I just wanted them to be cleaned up not removed. So disappointed, never again.

I saw Niki For a Brazilian V for my first time in a couple years. I'm a plus size mama and Niki…read moreknew how to push and pull my body and get me right! Personable, professional, and attentive to detail. An excellent vibe and I will go back to see her again.

I absolutely love visiting this location; it's always clean and welcoming, and every staff member I…read moreencounter is incredibly kind, knowledgeable, and genuinely helpful. I've scored amazing deals on various packages thanks to the recommendations of Janea, Jahnessa, and a wonderful woman with red hair. Makeia handled my waxing perfectly--she's fast, engaging, and very friendly. When my schedule changed, I switched to waxing with Niki, who is just as impressive. She works quickly, keeps the conversation going to distract from any discomfort, and exudes kindness. I can confidently say I wouldn't choose anywhere else!

Excellent Lashes! This place is relaxed yet refined. I enjoy it so much I usually get a little lash…read morenap in.

I was trying to schedule a touchup appointment for microblading…read more April the "manager" was extremely rude to me when I told her she was using a condescending tone while attempting to schedule an appointment. I decided to spend my hard earned $$$ at a place who appreciates their customers.

Best Brazilian yet done by Jackie…read more The strips do hurt as I'm used to the hard wax but it was worth it. They use both hard and soft wax and tweeze as needed. Jackie was nice & thorough and left me with excellent results. Definitely the best wax I've had yet!

I got waxed by Emily and she was simply amazing. The most important thing when it comes to waxing…read moreis making the person feel comfortable and she did exactly that. Very upbeat personality. She truly wants to connect with people. I just moved here from my home state so having this great of an experience has me already booking my next appointment. Highly recommend!! BEAUTIFUL salon too!

I cannot rave enough about my experience here at Empire Lash Lounge. Malikia was very prompt with…read moremy set appointment time. That right there is a must for me! She walked through the whole process step by step and answered any of my questions. I not only walked out with beautiful natural looking lashes but also with the knowledge and understanding on how to take care of my new lashes. I've had lashes put on for weddings and special events from local nail salons but the service was so quick and made me feel really apprehensive. Malikia made this lash experience for me enjoyable and relaxing. I would definitely recommend her to anyone that is looking for a professional lash technician! Plus I love to support minority owned, women owned small businesses.

I had been thinking about trying lashes for a while, but didn't know where to begin. I stumbled…read moreupon Empire Lash Lounge while browsing Instagram. Luckily, I was able to easily book an appointment online the Saturday before Labor Day. My appointment was with Ajanéy. She was super sweet and friendly and let me know everything to expect before she got started. She made me feel very comfortable. What I liked most is that she is knowledgeable about the application of lash extensions and the proper care. I will definitely be back for a fill because I was so impressed with the results of my lashes. I definitely recommend checking Ajanéy out! The owner, Kia, even reached out to me personally to see how my appointment went. Wonderful customer service. You don't get that type of service everywhere. Great job Empire Lash Lounge!