The prices are great and some of the girls really know brows. Bharati is my favorite but she's not here everyday. Make sure to call ahead instead of showing up to make sure you don't get stuck with someone who doesn't know what they're doing. Nothing beats these membership prices. 10/30/18 I can't say enough about this place. My favorite girl is back Manju and she's the only one who knows my brows better than anyone. I always call before coming in to make sure she's here. Love her. read more

The absolute worst place I've ever gotten my brows done at. Please everyone stay away from here. She's terrible at what she does. Absolutely horrendous!!! Then after a poor poor job, she tries repeatedly to push everything and anything on you. She continues with the are you sure, it's just a little more, but why not, it's a good deal, want to think about it.... She's awful read more

Brow Arc - The eye brows are not even. The arch isn't even close to the same. - Waxing Near Me - Riverside, California

Started coming here not to long ago and wasn't disappointed until yesterday Wednesday afternoon, it was sooooo slow and the lady was hidden on her PHONE in the break room, and she did my boyfriend and I in under like 7min, did not take her time, rushed us and messed up my eyebrows by thinning them out and when I was paying she pressed the tip button like the audacity , I was livid. Honestly never coming again. read more

When they did my henna tattoo it was absolutely disgusting and horrifying. I showed one of the ladies there a type of design I would like to get done for my hand, and she was putting on the henna thick and it's not something I have seen with other people who did my henna. My design looked nothing alike to what I showed the lady. I threw up and my friend can do henna way better. $22 dollars for this ‍ how funny read more

Brow Arc - A mess. - Waxing Near Me - Riverside, California

See all

I've been coming to Brow Arc for years and, up until recently, I've always trusted them with my brows. The quality of their work is consistently good -- I've never left with bad eyebrows. That said, the customer service has really gone downhill, and it's made me reconsider returning. I purchased a prepaid membership (either 6 or 8 services -- I can't recall exactly), but at no point during the purchase was I told that I would need to present an ID to redeem those services. I only found that out during my next visit, which was frustrating and could've been easily avoided with better communication. There's also one specific lady who often does my brows -- I wish I remembered her name -- who consistently adds shading without asking or informing me. And during one visit, she applied lip oil directly to my lips without consent, which was concerning. I have no idea how sanitary that product is or who else it's been used on. To make matters worse, despite them being able to see I had a membership, I was still charged for a service I had already prepaid for. After spending over $50 on a package, I expected better transparency and accountability. Bottom line: the brow work itself is great, but the lack of communication, questionable hygiene practices, and sneaky charges make it hard to recommend without a warning. If you do come here, double-check everything you're being charged for and don't be afraid to speak up. read more

Service 1/10 Quality 1/10 Vibe 1/10 My lady and I bought a 6 time voucher card back in October 2023. The first two times were fine but then this third time on March 11, 2024... At first nobody was there until we walked in. When we got to the kiosk, then the lady came out. I mentioned that my lady had a membership/redemption card and proceeded to input her number. The lady kept asking what we wanted and we always answered just her eyebrows. The lady kept on asking to see if we wanted to do something like shading and I finally stated in a full sentence "no, she just wants a clean up on her eyebrows." The lady responded, "what about the upper lip?" I said "no thank you." I stepped away to the restroom and upon coming back, my girl stated it really hurt and even shouted in agony as the lady threaded her. I noticed that my girl was cleaning her eyebrows so the lady didn't even help clean up the stray hairs that she just threaded. I noticed her eyebrows getting puffy and then the lady tried to sell "scent" packages that was "only" $5 which in my opinion should probably be only $1. Anyway I kept refusing and she kept prodding. Weirdest part about this was that the lady asked for my girl's ID... as though we put in someone's number to just get a free code. I prepaid that thank you very much. I felt like she was accusing us of being liars. Anyway, I had had about enough. Finally when my girl was done, we left and even said thank you. As I was leaving I asked how many are left on her number and she in a disgruntled tone said "3." If you don't believe me how much that lady hurt my girl, look at the photo. I'm so upset and angry about how unprofessional and uncouth her behavior was. I have looked through others' reviews and didn't want to believe that this was common but apparently it was. read more

Brow Arc - Eyebrows scratched by harsh thread work - Waxing Near Me - Riverside, California

My boyfriend and I used to go there every 2 weeks for Samantha. She was the best!! I've been going there for years and she was by far the greatest at her craft. Last time I asked for her one of the ladies said she was in vacation for 3 months..and she didn't know when she would return.. :( read more

I came for just threading. Have been here a lot over the years. She convinced me to do their lamination and tint package that also included threading!! She showed me pictures of her previous customer. Told me if i noticed anything within 24 hours that I wanted fixed to let her know. Such great work and calm atmosphere. Don't go based off these reviews. Ive been going here for years and im sure there are many others who have to who haven't done a review. Most of these are first time people who prob never came back. Go check them out for yourself. You will not be disappointed!! Request Neelam if you go!! She was very attentive and asked if I wanted anything fixed. read more

See all

The lady kept pressuring products to us while my sister was getting her eyebrows done. It was the eyebrow gel, then lip oil, then pay for a membership and you'll save money. With eyebrow gel, she said it comes with a free eyebrow brush. The eyebrow brush is SO TINY. And she keeps talking and talking to pressure you to get the membership to save money. But what she doesn't tell you is that the membership is specific to the person who signed up for it and they will ask for your ID when you get your eyebrows done. The lady says the membership can be used at any Brow Arc, but the only other Brow Arc is in Irvine! Who is going to go all the way to Irvine?! My sister got the membership thinking that any member of my family can use it because it's linked to the phone number. I was sitting there when my sister purchased the membership and she said for me to get my eyebrows done. So the lady let my sister enter the phone number to sign in. But once my eyebrows were done, the lady tried to persuade me to get a membership and I said: Wait, I can't use my sister's membership? And she said: No, it only works for her. And I said: "Well you never said that!" I don't like how pushy she was and I don't like how she conducted business. read more

If I could give a 0 or negative star rating I would, my original eyebrow lady was Des and I thought she still worked there but the older lady said she doesn't anymore and stated she could do my brows really good and for some reason I agreed. I felt her keep threading my left brow more. I couldn't stop crying after I left I wish I gave her no tip. My left brow is shorter and super uneven. Now I have to wait a long time for my brows to grow... Never coming here again! read more

Brow Arc - Waxing Near Me - Riverside, California

I went on 1/21/24 a bit before 6 pm and the woman with the headscarf did mine. I'm sorry I don't remember her name. she was very friendly and made sure I liked them, even went over a spot I pointed out still had hair. my right eyebrow is a little uneven and there is still stray hair on both brows, honestly this is on me as she did ask me if there was still hair I'd like her to take off and I didn't say anything. BUT she scratched me pretty badly on both brows! I've been getting my brows done for years. this was the first time I've been to this salon and this is the first time this ever happened to me! this place isn't super close to me so I def won't make the trip out there for the service read more

Brow Arc - right eyebrow - Waxing Near Me - Riverside, California

See all

I've thought about going here to get my eyebrows arch but today I saw an employee leave the restroom, not wash her hands and, went back into the business to resume work. I'll never stop foot in this place. read more

This place doesn't deserve even 1 star. They messed-up my daughter's eyebrows. My daughter told the lady that she only needs a clean-up but the lady made my daughter's eyebrows thin and not even. Terrible! Will never come back to this place ever again. read more

I always come here for Refka and i always call beforehand to make sure she's there. However, it's been 6 times now that I call beforehand and they tell me she's there, i go, and shes not there. Or I call, they tell me she's not there and that she'll be there whatever day at a certain time. So I go on that day and at that time, and she's not there. Mind you, I don't live in Riverside so this is such a hassle for me every time. At first i thought these were just mistakes, but 6 times??? This happened to me just now, and I was desperate to get my eyebrows done so I went with whoever was there. I hate my eyebrows right now to be honest. They're still messy, and they barely cleaned them up at all. They just threaded any of the big stray hairs. My eyebrows aren't even the same size or shape. read more

Store open at 11 but no body is here I have to leave because the don't follow their schedule bad experience!!! read more

Brow Arc - Waxing Near Me - Riverside, California

So sorry to give this rating but she was extremely rough! Literally pushing my head from side to side when doing the threading. And I know it can be a bit uncomfortable when getting them done. Had my brows done for years but this was to much the pain lingered after the service. Just was a good experience. The is a woman who works there during the weekend that is awesome don't know her name but this one was there on a Tuesday evening. Not happy at all with her and I told her I wasn't comfortable she's too rough. Then she asked if I wanted a membership, heck nooooo. I was nice enough to leave a tip but I hope she will in the future be a little more gentle. read more

I have been coming for REFKA for years. She has been so sweet and with the most experience. She has a nice smile and positive vibes. I always recommend her to my friends and family. I have tried other people but they ruined my brows thats why I keep coming back for Refka. She always encourages me to do the memberships which saves me a lot of money. Thank you Refka for being the best. read more

got eyebrow threading and lamination by REFKA and she is AMAZING !!!! I love how she is so professional and nice. She asked me about what I want and made sure I was happy with it. She has over 15 years experience. I really recommend her for threading or laminate Thank you REFKA!!! read more

Membership was not shared. Membership was bought by me for my daughter. I do not get my eyebrows threaded and never have. This place is a scam. I have talked to multiple people who agree this is the worst place to go. They will rip you off. Stay away!! read more

Refka is THE ONLY person I let touch my brows! She does such beautiful work. She intuitively shapes my brows to frame my face. She is honestly the best brow threader I've EVER had! I really can't say enough about her wonderful work! read more

I can't say enough of this place. Great prices and great service. I get my eyebrows threaded then tinted that last 3 weeks with proper care. Everyone is friendly and professional. read more

I stopped here yesterday while shopping Because i needed my brows done and i had no time to go anywhere else who knew i would find my permanent eyebrow spot. Refka did an amazing job on my brows I've never had them look this good!!! They also have a great membership that I'm definitely doing next time i go in. I live 20 min away and i plan on coming here EVERY TIME i need a touch up! read more

Brow Arc - Waxing Near Me - Riverside, California

See all

I'll give a thought out explanation as to why I gave this location 3 stars. There are many pros and cons to this place. I'll start off with the pros, well for one, it's open on sundays. Its upstairs near forever21 so you can park at forever21 and then go up the escalator and when your done you can go home. Now that's it for the pros. I went, I think maybe last weekend? I can't remember. But I asked for lip and eyebrow. And I had to tell this woman twice about hairs she was missing then when I got home I noticed she missed even more! And she ASKED me if I wanted aloe and I swear to god... she half assed that. I usually don't tip on the first service, just so I can tip THE NEXT TIME to see how well their service looks AFTER I get home. And I swear, there is only one girl who works here who is good at her job and isn't snobby or rude. And I usually look for her or ask for her but sometimes you don't have time to come in when they are there. They are fine. Not fantastic, not horrible. You're better off going downstairs they do a even better job. read more

Went here on a whim, my normal brow place is in Rancho and I live In Riverside so it's kind of a push but Refka hooked me up for sure, so sweet, QUICK & did my brows justice. It hard to find good brow ladies that don't make your brows too thin but she did exactly what I asked. I will definitely be back read more

DO NOT GO HERE. IF I COULD GIVE IT NEGATIVE STARS I WOULD! I have been growing my brows out for 4 MONTHS, they were ruined it 2 minutes. I finally ventured out to the mall to have my brows done. I'm fully aware of the COVID protocols and the struggles of business owners and employees. I fully follow the systems set it place, however, rude staff is not part of protocol. A friend and myself went in, I was told wait by the door and check in on my phone. TOTALLY OKAY. I checked in, I was up next. Finally my turn, my friend followed me in. Rude lady: "BOTH OF YOU?!" my friend replied "no just her, but" she was told to " No, go out! " My friend was going to inquire about their powder products. That didn't happen. Then I sat in the seat, the woman said nothing to me. I leaned back because I've done it before she huffs and says " you have makeup on" I said "yeah that's fine. If you could just clean my brows up to where they are filled in to maintain the shape. " took it upon herself to completely change the shape of my brow, not to mention the shapes are completely different from one another. she left sparse random hairs. 4 months of growing my brows out and she butchered them and didn't even think twice about it. she then told me, she wiped my makeup off and I needed to get them filled with powder. I told her no thank you I have make up with me to clean up. She proceeded to try to convince me to let her fill them. I'm assuming she wanted to cover up her horrible job. It took about 2 minutes to do my brows and the lack of effort and customer service was reflected in the outcome. LESSON LEARNED! read more

Brow Arc - HORRIFIC. This photo was my finished result at brow arc at the galleria Tyler mall. - Waxing Near Me - Riverside, California

Rafka did an amazing job on my eyebrows. I will definitely be back. Thanks Rafka, great Job. read more

Brow Arc - Eyebrow touch up - Waxing Near Me - Riverside, California

Great place for threading! I don't haven't had any issues with that... However, the last time I went I decided on a brow tint and honestly it was rough. It was completely the wrong shape of my brows and WAYYY too dark. It was like I used a marker to put on my brows. I wish I had a picture but it was honestly a little embarrassing. I asked to remove some of it and it barely changed. I didn't feel like being too troubling but I was dissatisfied with the job. I had to go home and scrub off a lot of the tint and reshape it myself. Probably wouldn't come back here for a tint. But threading, yes. read more

Amazing job done by Sunita!!! This place is very clean and welcoming. Awesome and sweet staff members. I definitely recommend their work. read more

Brow Arc - Amazing job, so talented and so beautiful. Highly recommended. Sunita you are wonder and I will definitely be coming back. - Waxing Near Me - Riverside, California

heyy guys i went here today to get my eyebrows fix for valentines day and for my son birthday when i took pics of my brows to show my sister she told me one of them looks full and other one isnt when i got there one of mexicans lady with a cheeath case she was recording me without my consent of doing that i dont trust this place for anyone read more

Brow Arc - mess up brow - Waxing Near Me - Riverside, California

See all

Horrible customer service! I put my name down at 6:40 pm (they close at 7) theirs 3 people ahead of me ... I come back 10 minutes after I put my name down which is 6:50 PM. I go in, sit down and I am told that they are taking no more people I explain to the lady that was working on a customer that I put my name down 20 minutes prior of them closing, and she said sorry we close at seven there's nothing I can do come back tomorrow! Horrible! It takes them 5 Min. to do someone's eyebrows, it's not like they take 30 min. If I could give 0 stars I would! Never coming back here again! Don't even bother coming in. read more

The girls are always rude and dismissive, I honestly don't know how they're still in business. Their work stations are so dirty and disgusting, unless you want to leave with an infection of some kind I would recommend any place but here. read more

Let me just start by saying I have been coming here for a year and I am always satisfied! Jaya is a true sweetheart with amazing talent. She always threads me in a way that barely hurts. For me that is a big deal because I always wait a long time between appointments so I have a lot of regrow that is super thick! I highly recommend asking for Jaya if you're looking for a job well done. read more

Yesterday, I stopped by to get a quick brow cleanup. I hadn't gone in a while since I had moved out of the area. The people there used to be excellent. Prior to starting, the lady never used a brush or even a disposable spoolie (for Covid purposes) to get an idea of a shape to see what to trim; not to mention that her method was extremely painful! I've been getting my brows threaded for the past ten years and never felt this much pain before. By the time the ordeal was over, my brows looked okay. I paid and then left. When I got into my car and looked at my brows in the sunlight, I realized the horrible job that was done. They aren't even arched well, nor are they tapered at the ends like I had requested. I would not recommend going there, nor will I return. The people working there are different, and this lady was not very well trained. I will actually be going to another brow place where I currently live and have them cleaned up. I should have gone there in the first place, but since I happened to be in Riverside and used to love getting my brows done there, I thought I would stop by. Never again! read more

I like Anisa and shanzz. They both do amazing job with threading and tinting. I have been coming to them the past 5 months. Shanzz the chubby one with glasses always smiling and welcoming. Go to either one of them. They will give the best service read more

I have come here several times hoping that if I got a different technician the service would be better. I decided to give them another chance after 6 months of growing my eyebrows out. I asked for a "clean" and she completely ruined my eyebrows. She took off way too much on the top and bottom, and created two very obvious bald spots. Unless you like thin and crooked eyebrows, I would go elsewhere. read more

Brow Arc - The top line is crooked and there is a bald spot on the bottom arch due to her over plucking. - Waxing Near Me - Riverside, California

See all

Thank you Jaya for doing such great work! She is very patient and always confirms with me before doing more than just cleaning up my brows. I truly appreciate it! read more

Brow Arc is located inside of the Tyler mall, on the second floor on the forever 21 side. I love the attention to detail Bharti provides. The first time I came in I had really messed up brows because of a horrible job someone else did. I commented to Bharti that I was trying to grow my eyebrows out, she took a look at both brows and knew exactly where to thread and what areas needed to be left alone so they would grow out symmetrical. She has such a light hand when threading, which I love and so does my sensitive skin. When I go see her I just sit back and relax because I know she always does a great job. Ask for their membership, they have different options at a great price. read more

Brow Arc - Waxing Near Me - Riverside, California

See all

Grew out my eyebrows for 4 months to get them neatly trimmed and shaped and walked out with one eyebrow looking like a semicolon and the other completely different. I was 100 times better off before I walked in. My eyebrows still sting from the threading something that hasn't happened before and I've always had my eyebrows threaded. I usually go to Zibas in Rancho but since I was at the Tyler mall with my mom I figured I'd save myself a trip and give this new salon a try. Big mistake, stay away from this place. read more

Brow Arc - Waxing Near Me - Riverside, California

I've come here many times, they provide great service and have enforced COVID safety guidelines in accordance with the CDC. REFKA is the BEST hands down! I've tired one other artist in a rush; which was a disaster! I will only get serviced by her every time I come here. She's patient and takes her time giving you precise treatment! I'm just leaving her now as I write this, she's awesome! Run don't walk to Brow Arc, great service always! read more

I had a bad experience going to this place I'm never going to this place again As you see in the picture after my eyebrows where done I went home and see that I have small cuts read more

Brow Arc - Waxing Near Me - Riverside, California