Since my last review of smaller projects/repairs (experience was good), I've brought them more…read morebusiness, thousands dollars' worth of business. Everything is good when they are TAKING your money and business. But, once it goes the opposite way (refund), Roger gets NASTY -- I didn't see this side of him before, always with a smile because while taking money in. I brought some parts to be replicated; 1" shaft with the center with a 2" diameter cylinder with 1" flanged bearings. I was suggested another way to "make" the part that would make everything more "simplified" for me, okay, sure. I wasn't sure what he meant, but after minutes of trying to explain to me, I just went with whatever Roger suggested since he would know better about the mechanics of machine parts, etc., He just told me that I would have to source the bearings myself, which is what I did. He asked me if the diameter could be smaller and I said yes. So I trusted his word and went with it. When I picked up the item, he said, "If it doesn't work out, just bring it back". The thing is, I complained after because what he sold me for almost $400, was NOT SOMETHING HE "MADE". It was a part that could be bought online (~16", 1" shaft with 2 shaft collars), which can be found on Amazon for $35 (shaft) + $10 (2 collars). He then said that he bought it McMasterCarr, then quickly changed his wording to "WE MADE IT". So which is it? (I will never know, but my assumption is he got it at McMasterCarr, as he first stated, or another retailer). Then he said, "I'M NOT HERE TO SAVE YOU MONEY." JUST WOW!! It's my fault for not understanding what he was trying to sell me, but it's obvious my lack of knowledge was taken advantage of--I let Roger do what he does. I believe there is a big difference between MAKING something and up charging for labor, etc., vs. buying $40 dollars worth of parts and CHARGING 9X-10X more!! Especially, to someone (me) whom he kept calling "friend" after all the visits/business I gave him. When he did this "work", I also dropped off a small part that had a broken screw stuck in it. He said it was FREE OF CHARGE to extract it. Anyway, when he agreed to refund me for the $400 (16" piece of 1" shaft), BUT he charged me $85 for the screw extraction that he told me that was free! From ~$400 refund, I received $85 less. This costs him nothing (almost literally) to fix easily. $85 FOR A SCREW EXTRACTION--HIGHWAY ROBBERY!!!! He gave it back to me, with a new screw, "I also gave you a screw". (Oh, gee, Thanks, I guess.)--But I didn't need that screw as I have 100's (if not 1000's) of these screws for my parts -- so he acted like giving me this screw in place of the broken one is a huge hook up, after I spent thousands and thousands of dollars here. I paid for this with my personal credit card, but he made out the refund check to the company I work for. So I asked him if he could cut the check out in my name since I'm the one who paid for it. He said, "just give it to your company and have them pay you." I explained to him that I can't do that because of accounting issues, etc. He got mad and he snatched the check out of my hand with an attitude. This right was the last straw. I was still going to give him more business (which I even told him, thanks for the refund and making this right, I'll be back). He told me, "I DONT CARE ABOUT MAKING THINGS RIGHT AND WHAT YOU THINK, I DONT NEED TO RESTORE FAITH IN YOU OR YOUR COMPANY". Okay, fine. ^Great attitude, perfect way to lose business after the fact that I stated that I hope this one issue won't affect future business and that I would be bringing more business. Roger shouldn't be interacting with customers on the front line if that's his attitude and represents your company. On the other hand, Alex is very polite. While Roger was deflecting the situation, blaming it on me, arguing who said what, this and that. Alex is the one who apologized on behalf of C&H Metal with a smile on his face, while Roger was steaming mad at the situation -- just the way he snatched the check out of my hand says it all. ALEX IS THE REAL MVP at C&H Metal, too bad he's not at top management, because management up top is clearly lacking customer service skills and lacking know-how to keep the customer acquisition costs low. I can bet they'll see this review and Google what CAC is because they don't know. Or maybe, they are making so much money, they don't care how they lose a few customers the way they do. Roger (mgmt) just knows how to take money with a smile on their face until you complain about something, then it gets nasty. This is the type of business you don't want to give business to. If you do give business to them, good luck. Hopefully, it's a short stint because eventually an issue will arise, and Roger has a short fuse, and you may not like the way he handles it. This experience was a blessing in disguise because I found a better and CHEAPER shop to do work for me.

From start to finish, their communication and service were top notch. I've been trying to find…read moresomeone to help with a fabrication for a kitchen hood vent, and finally, found the right company to do it! I would strongly recommend using C & H for your any of your fabrication needs. Great job!

I haven't done any business transaction with this place but at least I got a referral over to…read moreanother shop. I tried calling and calling and calling this location. Nobody was answering the phone but other than that everything's OK with them.

I see George responded to my review after several months. It's unfortunate we have business owners…read morewith poor work ethic and nonetheless customer service skills. It appears you never wanted to work on my block, after you stated that on your response. Potential customers this the perfect example of his lack of communication. This individual collected my money and Engine with no hesitation. Thanks for clarifying george. I'll be sure to add you to the forums and blogs on what shops to avoid. Your father must be proud of you, for tarnishing his shops image and reputation. I hope you improve your work ethic and work. God bless.

Took my 1996 Toyota 3.4 aluminum heads . They recommended pressure check, replacing the exhaust…read morevalves, new seals and surface the heads. They offered a good price. The motor is running better than it ever did. I recommend them. Llevé mis cabezas de aluminio Toyota 3.4 de 1996. Recomendaron revisión de presión, reemplazo de válvulas de escape, sellos nuevos y superficie de cabezas. Ofrecieron un buen precio. El motor está funcionando mejor que nunca. los recomiendo!!!

Came in to have an Audi cylinder head rebuilt. Experience could be better, didn't receive a full…read moreprice until after I called like 5+ times. Also mention the price was a bit higher than I expected and didn't want to continue. They later mentioned they're already working on it. Few days later it's finally done. The work quality is decent, but I wouldn't come back again since I had to keep calling for a price. The price was enough to were I would just buy a used head to replace onto my car. Wasting lots of my time. Keep in mind they primarily speak Spanish, so there was a language barrier for me. Also to mention on one of the photos the one valve that was replaced is completely different than all the others. They mention that's all they could source and I had to purchase one myself again. They said they would replace it at no charge. But the time wasted to go back and forth I can't get back. I now have a head I'm going to reinstall but I'm skeptical about the quality of work.

I'm sure they are great. I wouldn't know because Yelp doesn't do well with connecting projects to…read morebusinesses. I specifically needed an automotive machine shop but was connected with many businesses that aren't that.

Did a great job on a small weld that I needed. Quick…read moreresponse, reasonable price and quality work Would definitely use them again I hope I don't have to though

Decided to build a project car. Was looking for a performance shop that would blueprint the engine…read moreorder all the parts balance the rotating assembly. Powerhone cylinders. Align bore mains but the rest I wanted to assembly. Jeff said no problem bring me the block we will get you set up. Brought him the block and within a month all parts were ready to be picked up After 6months of gathering all the proper tools I started assembling and everything literally fit together perfect. didn't even need to check clearance but this was a learning project so I did. These guys continue to go above and beyond and working with me my budget. Can't say enough come here for anything you need.

Wow, Love these guys! They do great work and such a cool history. It's dad and son shop, so…read moreawesome! They made my 1994 3vze heads look brand new and definitely worth the price. I would have brought my engine to have decked and cleaned too but I don't want to sleep in the couch for the remaining of the year. Lol

The team at JTR SPECIALTIES is magnificent. They are very reliable and do great quality work. The…read moreowner Joe is a stand up guy and runs his shop very very well. I recommend this shop for anyone looking for quality honing needs as that what i use them very often for!

From the owner: Established in 1995, JTR Specialties Inc. is a uniquely structured company providing world-class…read morecustomer satisfaction by using current machinery, methods, and manpower to enable customers to improve both their top and bottom lines. We are a diversified company willing to think "outside the box" to help our customers to achieve their goals. We specialize in honing, testing, lapping, o.d., i.d., and more. We work as a family and a team to better serve your needs and provide a quality product and service that we are proud of. Call us today and discover why we're considered the area's best!

Was doing some DIY work and Mario was super helpful with giving me any advice on my projects and…read morewas able to point out exactly what I needed.

Very professional work, Mario is passionate about what he does. His attention to detail is some of…read morethe best in the industry. Highly recommend doing work with him.

Having an issue with my engine, I wanted to rule out the cylinder head as being the problem. I took…read moreit down to the shop and it was immediately looked at on their work bench. Thank you for the help and you've earned a customer next time I need machine work.

I highly recommend this shop. They went out of their way to double check a head for me that i…read morethought was having problems after the rebuild only to find out it was a piston ring issue not the head work! They didnt even have a bad attitude for showing me all their work was done correctly. I owe these guys lunch and 100 recommendations for what they did for me. Definitely a customer for life.