WOULDN'T RECOMMEND TO MY WORST ENEMY!!!! I recently hired Brothers Limo for transportation for my wedding. I have to say that my experience was one of the worst I have ever had! I would not recommend this company to anyone. They were more hassle than I ever bargained for. When initially booking the service, I had to repeatedly ask them to confirm my reservation, and it took several days before my confirmation was emailed. This is just a small prequel to the worst aspect of my wedding... On the day, I was called by the driver 21 minutes after our initial pickup time. I do not know if he had arrived earlier or not, though the company insists that they did. Our late departure was also related to the fact that the driver was extremely slow processing payment. It seemed like he did not know how to operate the payment machine. I can't blame him, since I cannot recall the last time I used a manual credit card imprint. If you use this service, you may want to brush up on the use of this machine, since the drivers have not been trained. Our late arrival was made worse by the fact that the driver got lost on the way! It was only when I mentioned that he was not going the right way that he pulled a u-turn and got back on the highway. The pickup and drop-off points were known weeks in advance, and there is absolutely no reason why this should have occurred. In between dropping off the groomsmen and picking up the bride, the limo was called away to another job. A new driver arrived much later to pick up the bridal party, and this was not communicated to us at any point... the driver just left! When taking the bridal party to the venue, the driver several detours off of the intended route. The limo arrived from the opposite direction from where it should have come from, making the bride very late. To make it worse, I received a "waiting charge" invoice for more than $100 the day after my wedding. I phoned the company and they refused to make any adjustment, insisting that it is my fault that they were late, with no consideration for the driver change, getting lost, or the detours. I would also add that the quality of the limo was disappointing. The radio did not work, and the privacy screen was inoperable. This was not the quality of vehicle I was expecting, nor what was advertised on the website. I will never again use Brothers Limousine, and I hope you don't either! read more

I was extremely disappointed with the service from Brothers Limousine. First limo I have ever been in where the driver and owner refused to put the partition up. Also got lied to by the owner saying it was a legality issue. I would not recommend this company to anyone. read more

To start off... STAY AWAY FROM THIS COMPANY! They cannot communicate, are not punctual & very unprofessional. I booked Brother Limo company for my wedding without doing proper research (my mistake). I figured how bad could a limo company be? We didn't require much transportation (both ceremony & reception were at the same venue) so all that we required was a driver to pick us up from two locations & drop us off at the venue ... pretty simple?! I called a month prior to confirm our reservation (like all brides would) & the person on the other end of the phone was quite rude. Told me if I had a contract I had nothing to worry about & tried to end the conversation there. He wouldn't even let me speak & quickly got me off the line without answering a single question. From that point on I let my fiancé handle all communication & made sure I had emails to backup everything we discussed. In retrospect I should of cancelled then. I was concerned because my pickup location (as the bride), was in a new development & didn't show up on GPS yet. I sent countless emails wanting to confirm the directions I sent were understandable & the driver would be able to find us easily on the day of the wedding. When I asked for them to reply & let me know they understood I received a blank email with nothing in the body. Was that my reply? I found it highly unprofessional & I was a little apprehensive moving forward. The driver was not only late picking up the groom by 30 minutes but when he arrived he was quite rude. Then he got lost coming to my location .... what was the purpose of me sending directions & countless emails if the driver wouldn't even receive the map I had created?! He then demanded I pay him before we left since he "forgot to do that at the first location" ... another delay! After I payed him he retreated to the car & left 4 bridesmaids & a bride to load up the limo with our bags. I showed up to the location late for the ceremony & got attitude from the driver the entire time. I as shocked to learn that our driver was THE OWNER! What kind of business practice is this? He argued with us that he was late, wouldn't help with our bags.... & got lost after I had send multiple emails asking if he understood my directions. I would not recommend this company! STAY AWAY! They are rude & highly unprofessional! They made no apologies for being late & wasn't exactly the service I had expected. read more

Thanks for the prompt limousine service , this was our first limousine ride and worth it . Kids had fun.

Terrible Terrible Terrible. Please do yourself a favour and do not use these guys. I should have checked references before using them. They were late, they refused to use the 407, and they over charged me. I tried to resolve the over charge after the fact and they ignored me. I really just hope that no one has to deal with I dealth with. My advice is stay away. read more

DO NOT use these guys for limo service. Worst service ever! The limo driver was an hour late to pick us up, and complained that traffic was bad so it wasn't his fault - isn't that his job?! The A/C wasn't on when we arrived and it was a 35+ day! The water bottles were thrown across the seats, hot from the sun, and the driver insisted on getting an imprint of my credit card before even starting the car up again. He didn't raise the partition for privacy, so it was an uncomfortable drive to say the least. In the end, I had to fight for a discount to compensate me for the horrible experience. RUN IN THE OPPOSITE DIRECTION OF THIS BUSINESS. They are crooks. read more

WORST customer service ever!! I booked months ahead of time, the day of the event I received a phone call and they told me THEY overbooked and wanted to pick us up 30 mins late. Unfortunately we had to be at our location by a certain time so that wouldn't work so they picked us up 1 hr ahead of time and we were stuck having to figure out something to do for an hour before the original place we intended to go to opened up. The limo that picked us up was very clean, the driver Gil was nice--no issues there. HOWEVER the limo picking us up arrived an hour earlier than was supposed to, Bobby the driver texted me to say he was there but waiting when I said he was early. BUT the issue was the limo they sent to pick us up was a different limo and it was essentially broken, the lights, stereo AND air conditioning did not work in the limo at all. This was a bachelorette party at the end of June and we had an hour ride home, it was hot, not fun and very disappointing. I tried contacting the company multiple times about this afterwards and have been ignored and not reimbursed for any of this. I would NEVER recommend this company to anyone, ever which is unfortunate as I require two additional limos this fall for various reasons but will need to find an alternate company. read more

Not too sure how these people are in business. Will try and keep this short. Simply submitted a quote request through their website. I gave them all of the info they needed (# of passengers, pick up time/location, destination, etc) and received a response two days later requesting the exact same information I already gave. I sent an email back with the same information I already gave and received a response two days later with this note: "Thanks for your interest in our limousine service. Bentley is booked. Any other Limo you are interested in? Any question please feel free to contact us." ??? So confused. Terrible service. Obviously I went with a different company. read more

Like most young girls, you dream about your wedding day: your dress, the flowers, the music, and of course the limousine. On my wedding day, August 22, 2015, I used a company called Brother's Limousine in Milton, Ontario to transport the wedding party to the venue, a ten minute drive from my home. It is worthy to note that I had spoken with the owner several times, months in advance to discuss timing and multiple pick up locations, which included a shuttle from my home. On the week of my wedding, both my fiancé and I each spoke with the owner to confirm our itinerary and pick up times. There would be one trip with the groomsmen and two trips from the bride's house to the venue (one with the wedding party and the second just with the bride and her father). This second trip was duly noted on my invoice with a separate charge. On the day of my wedding the limo arrived earlier than scheduled. While waiting for everyone to finish getting ready, the driver came into my home and asked me to use the washroom. Clearly there was no confusion that I was STILL AT HOME and in need of a ride. At 3:00pm the bridal party left in the limousine for the wedding venue which was to start at 4:00pm. Remember, our wedding venue of choice was a 10 minute drive away from my house, 15 minutes if we are being generous. At 3:30pm my Dad and I started to watch out the window, thinking to ourselves, wow there really must be some traffic. At 3:45pm I connected with our best man, at the venue, as I was getting quite anxious and asked him to contact our limo company to see what the delay was. Our best man informed me that he had spoken with the owner who assured him that the driver was on his way. Relief! (Little did I know that he was on his way to another wedding) After an additional 10 more minutes, I started to panic as it does not take an hour to drive four blocks. I decided to call the limo company myself. To my surprise, the owner informed me that my driver was in Cambridge (25 minutes from my house in Milton) and had forgotten to return for me, the bride! Did he not realize that the girl in the white dress standing in the hallway directing him to the washroom was the bride! Hard to miss! The owner then suggested that another driver was about 15-20 minutes away if I wanted to WAIT....I was already late! So here I am in my Cinderella ball gown standing in the middle of my living room, knowing full well my Prince Charming is waiting only 10 minutes away. So my amazing Dad stuffed and I mean stuffed me and my dress into the back seat of his work van and drove me to get to my groom! Not quite what I had in mind for my wedding day. The limo ride with my Dad was supposed to be one of those memorable moments of the day. Just me and my Dad! Make's for a great story down the road but for me today was about only getting to my wedding on time. Could it get any worse? Not hearing from the owner with at least an apology for what had happened, I decided to call. He simply offered me the driver's gratuity and $75.00 for the inconvenience. Inconvenience? This was my wedding day! When I reviewed my invoice from Brother's Limousine, I noticed that I was charged $55.00 for an extra stop, which would have been MY ride to the venue with my Dad, which clearly did not happen. I was getting a pathetic $20 for the inconvenience. Inconvenience! I was the bride not an inconvenience! TWENTY DOLLARS for forgetting the bride and making her late to her wedding? Seriously! After considerable thought I realized I was not happy with this decision and it was shear frustration that was taking over. With a little bit of time to collect my thoughts, I once again called the owner in my final attempt to have him re-evaluate his position but it became a bigger argument. Did I not realize that he had three weddings that day! He did not want to take responsibility for what had happened and blamed the driver, stating that the company needed to make money - make money from me? In my mind, his driver was his responsibility. I don't care if he had 100 weddings that day! After discussions back and forth, I felt I was getting nowhere, nor was I being compensated for being the "forgotten bride", so I settled for $38.00 for my inconvenience. Oh did I mention I could have 20% off the next time I book with them? I don't plan on getting married again! If you are a bride, preparing for your big day, dreaming of all the things to come, I would highly recommend NOT booking with Brother's Limousine as you might be yet another "forgotten bride". read more

customer service sucks. i asked for pictures to be sent to me and they send me a link to their website, I then tell them the picture on their website is not clear and if they could send me some pictures their response was we normally send the link to our clients. Does that sound like customer service to you....nope will not be booking my wedding with these people read more