We have used Brothers Builders on 3 different projects: two for our house over a span of about 12 years and one at a huge remediation project for our condo where they fixed up things the original builders had done poorly (we had nothing to do with their selection, but was happy to see them on the project). We could not have asked for better workers. The guys are very respectful, they worked really hard to be considerate of our tenant's needs (including her pets), you could hear the directions about attention to detail, and they cleaned up after themselves. To be balanced, if I could make one improvement it would be turn around time for returned phone calls. But given my experiences in the world of contractors, they are in the best group (I've found contractors to not be the fastest on call turn around time).
As for the person complaining about them mucking up her neighborhood - she's also blasting them on NextDoor and isn't even a customer. I contacted Brothers Builder on her behalf and Scott is very concerned about getting this resolved to her satisfaction. Scott asked me to let her know that he is trying to reach her to resolve the issue (he can't get on the Nextdoor list himself because he/the business numbers don't match up to the neighborhoods). He said he has the necessary permits to park in the street and is doing work to hook up utilities in the street, but of course wants to work with her to make this the best situation he can given the constraints of the area and the project. He asked me to give her his direct phone number so she can call any time. I sent that to her and asked her to share her positive resolution with Yelp and Nextdoor because I have confidence in these guys that they'll bend over backwards to make this the best it can be. read more