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Brothers Auto Sales

3.0 (2 reviews)
Closed • 8:00 am - 6:00 pm

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Weeks Pre Owned Center

Weeks Pre Owned Center

(33 reviews)

We like to stop by here on the weekends some times and look at some of the nice used cars they…read moreoffer. When we saw online that they had a used Audi A3 diesel, my husband was excited because he's always liked those. We checked it out on a Sunday when the dealership was closed and could see it was very nice. Based on the Carfax report, it had also been well maintained. He contacted the dealer the next week and we made an appointment to test drive the car. Our sales rep was very nice and low pressure. We drove the car and liked it but had a set price in mind that they couldn't quite meet at the time, so we parted as friends and left it at that. A couple of days later, we got a call and they were able to get closer to our price and it seemed reasonable, so we went ahead and said "let's buy it". We were able to do most everything remotely, so we signed the purchase contract and sent the payment all via the internet. The only thing left to do was to pick up the car and sign the paperwork to get the registration/title paperwork done. It was fast and easy! I'm not sure how fast but I know that I didn't get to the train station in Brewster until 5:35 and then we drove to Danbury and signed the papers and were driving off in the car by 6:01, so that was pretty fast. Loved that there was no pressure for add-ons or being trapped in the room with some finance guy. Really a pleasant experience. The staff at the dealership was nice and they always have very interesting cars (I would have loved the BMW convertible but that was out of our price range!). We recommend Weeks Pre-Owned.

I highly recommend this dealership...especially if you get to work with Derick…read more Smith! He is a salesman who listens . We lost a very exact Q3 by waiting a few days to make a decision and Derick called to say he has the same car(but even better equipped) the next day! Most salesman don't care as much as Derick. The car is great! They even included BOTH mats!

Colonial Mazda

Colonial Mazda

(46 reviews)

25+ years as a Colonial Mazda customer and nothing but great things to say. You can just tell the…read morestaff likes what they do. Picked up car # 5 today from Adam and he went above and beyond purchase expectations of our new "pre-owned" 2023 CX 5.

Rating: 2/5 Stars…read more Frustrating Communication and Questionable Sales Practices Location: Colonial Mazda, Danbury, CT Summary: While I walked away with a vehicle, the purchasing process was incredibly disappointing due to poor communication and a lack of transparency regarding financing and vehicle availability. The Details: Initially, my family and I visited the dealership to purchase the latest model 2023 Mazda CX-30 for my daughter. Since the desired blue color was out of stock, we were promised it would arrive within a month. We signed an agreement to trade in our 2011 Honda Accord for a locked-in value and secure the 2023 Mazda CX-30 at the current 0.99% interest rate. Over the next month, I repeatedly checked on the car's arrival, only to be told it would be "arriving soon." However, after the month passed, I was suddenly informed that the 0.99% promotional rate had expired and no longer applied. Even more concerning, the salesman then strongly encouraged us to purchase a used CX-30 at a much higher interest rate. This felt like a deliberate delay tactics to force us into a higher-rate loan. Rather than settling for a used vehicle, I opted to upgrade to a new CX-50, and the dealership honored the initial trade-in value for our 2011 Honda. However, I am highly disappointed that the salesman did not give me even a day's notice before the promotional interest rate expired. Had I known the CX-30 wouldn't arrive in time, I could have secured the 0.99% rate for the CX-50. Conclusion: I cannot in good conscience recommend a dealership that operates this way. Transparency and clear communication should be a priority, and unfortunately, this experience fell completely short of that standard.

Audi Danbury

Audi Danbury

(114 reviews)

I've tried to give Audi Danbury multiple chances, but at this point I'm beyond frustrated with the…read moreoverall experience. After purchasing my car through their associated preowned dealership (which was a fiasco in itself), I was given a complimentary oil change. That seemed like a nice gesture--until I found out future oil changes would cost around $400. On top of that, I showed up at 8:30 AM and waited nearly 3 hours for what is, frankly, a very routine service. I later had the same job done by a local German specialist for $150 in an hour. It didn't stop there. I was quoted an extremely high price for brakes as well, and ended up getting the work done elsewhere for about 60% of what Audi Danbury wanted to charge. At this point, it's hard not to feel like their pricing model is completely out of touch. The warranty experience has been just as frustrating. I've only used it once because of how difficult they make the process. I brought my car in for an intermittent issue with the rear dome light turning on and off. They diagnosed it as a faulty SOS control module and quoted $1,000. It took them an entire month to complete the repair--and that's after I had to delay my drop-off because they gave away the loaner vehicle they had already reserved for me. Fast forward a year later, and the problem still isn't fixed. I ended up putting a piece of vinyl over the light just so my passengers don't have to deal with it. On top of that, the front desk experience is consistently poor. The service advisors are often nowhere to be found, and when you do speak with someone, they rarely seem confident or knowledgeable about the questions being asked. Most recently, I reached out about calibrating my radar/ADAS system after installing lowering links on the factory air suspension. My local mechanic--who specializes in German cars--was upfront that his equipment couldn't handle it and didn't charge me but told me it was no more than a 2.5 hour job. Audi Danbury, on the other hand, quoted me $1,000 and claims it will take 3-4 hours. When I tried to discuss my past experiences and build some kind of working relationship, I was met with pushback about my modifications potentially voiding my warranty, warnings that the dealership is not mod-friendly, and no real effort to be helpful. I was told to book anyway and that the fix might not even solve the issue--meaning more costs could follow. I agreed to move forward and asked for a confirmation and written quote via email. I never heard back. Overall, this dealership feels disorganized, overpriced, and uninterested in building long-term customer relationships--especially if you're even slightly outside of a completely stock setup. It comes across as a business model catered toward a luxury audience that would rather blindly hand over cash than take a closer look at the value they're actually getting. I wanted to work with them, but they've made it nearly impossible

I truly love the Audi brand and want to start by saying that I was the one who encouraged and…read moreconvinced my husband to become an Audi customer. Before Audi, he only wanted Subaru or Toyota. Because of my belief in Audi, we became loyal customers -- and today, both of us own Audi vehicles. That is why it is especially disappointing to say that I have gradually stopped using Audi Danbury's service department. Over time, I noticed a clear difference in how my husband and I are treated. When he brings his car in for service, his vehicle is consistently washed and he receives noticeably more attention. In contrast, my electric Audi has never been washed, nor has it ever been charged, even when I asked about it. Each time, I was given an explanation or a promise that was never fulfilled. Rather than continuing to place myself in situations that leave me feeling ignored and frustrated, I chose to step away from the service department altogether. This review comes from a place of disappointment, not anger. I love the Audi brand and believe in what it represents. I simply hope Audi Danbury reflects those same values equally to all customers -- regardless of gender.

Brothers Auto Sales - car_dealers - Updated May 2026

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